Its been more than a week and still not inflating?
Any body else have the same problem, the edges are still compressed and the bed has shaped wierd with the center being inflated to about 10 inches and the corners are still around 4-5 inches
Its been more than one week, is this a faulty piece?
asked 8 months ago
on Spa Sensations 12" Theratouch Memory Foam Mattress, Multiple Sizes
Hi Vasu and others I too have problem with mattress, Mine is decompressed by midway but corners looks terribly decomp.
Somebody did mentioned about May 2012 date on package, same was with me.
Hopefully SPA team can help...
Just in case let me know ideas how to move this in car for return.
Mine was faulty as well. i am returning it. I hope the replacement is better .. if not i will file a complaint
I own 4 of these mattress. All are good except for this one I just received.. Terrible quality control.
Bought it as a Black Friday sale. Yes, my mattress did not inflate either. Mine didn't even inflate an inch. As a matter of fact I was able to roll it back and put it in the same box as it came and able to take it back to Walmart. Very disappointed with Walmart and the manufacturer. If this had worked out I was going to by another one but needless to say, I won't be ordering another mattress online after this experience. I'm kind of glad that it didn't inflate at all, as opposed to half way through though. otherwise taking it back would have been a major pain. I noticed that the outside of the box had a big RED circle.
No, having same issues and been about 3 weeks. Bed is super lumpy, and corners are horrible. The bed isn't close to 12 inches.
Yep, same issue here. I have a 10" corner and the rest is 4" I believe this has to do with the fact that the ones we received were leftover/clearance units due to the Black Friday event. I got mine and it had a ship date of May, 2012. This mattress has been vacuum packed for 1.5 YEARS! No wonder its not inflating for me!. Most manufacturers recommend no more than 90 days in vacuum stasis. The long term storage of these mattresses is probably damaging them and they will not fully decompress. Either way, I keep looking at the thing everyday with hope, but ultimately I am going to have to figure out a way to get this thing down the stairs and into the car.
I own two of these exact mattresses, including a new one just purchased, and did not have this problem. Sounds faulty.
We are sorry to hear you are having issues with your purchase. Please contact us at email@example.com, so one of our representatives can assist you with the problem.