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Customer Questions & Answers for
SoftHeat SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P

The Softheat Moist Or Dry Heating Pad is used as an effective way to treat muscle pain and joint stiffness. This electric heating pad heats quickly and is ready to use in minutes. It features a timed aquifer release that allows for moist heat, as well as dry therapy. It increases the flow of blood in the blood vessels helping you to gain optimum pain-relief and comfort. This electric heating pad features a removable soft cover, which feels smooth on the skin and is machine washable. It increases the flow of blood in the blood vessels and relaxes the tissues helping you to gain optimum comfort.  
Customer Questions & Answers:
23 Questions
 | 
96 Answers
Overall Rating:
3.898 out of 5
3.9
out of
5
Product Details

Questions & Answers for SoftHeat SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P

Question

How do you turn the heating pad on and off other than unplugging it?

asked 3 years, 4 months ago
By
tinsley330
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
Depress the power button (4 settings: low medium high off)
answered 8 months ago
By
tiredmommmmm
answer 2
on the dial push up and down
answered 1 year, 7 months ago
By
obarbie
answer 3
there is a on off switch
answered 1 year, 8 months ago
By
girlfriendred
answer 4
It has a small panel with a button. Click once for low heat, once more for Medium, and once more for High.
Click again to turn it off, or do nothing and it turns off by itself after an hour.
answered 2 years, 8 months ago
By
im2of5
answer 5
it has three temp controls with an in and off button
answered 3 years ago
By
adion
answer 6
It has a remote.
answered 3 years, 1 month ago
By
nickyme
Question

Does this heating pad stay on or have auto shutoff?

asked 2 years, 3 months ago
By
reesecup1958
 - Mercer, PA
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
1 hr. shutoff! Can fall asleep without worrying. U don't have to put it on high for it to get hot either! Love it!!!!!!!
answered 9 months ago
By
SuezQ53
answer 2
It has auto shut off.
answered 1 year, 2 months ago
By
TAT2GIRL951
answer 3
You cannot set it to any other time length except for the default 1 hour.
I bought 2 of these and have been using them almost daily for over a year and both shutoff after an hour.
They were very reliable BTW, and work perfectly.
answered 1 year, 7 months ago
By
im2of5
answer 4
Yes, and good medium temperature setting so dont worry.
answered 1 year, 10 months ago
By
lbbblueyes
 - texas
answer 5
Auto shutoff is provided and works very well.
answered 2 years ago
By
PEPF
 - Clarks Summit, PA
answer 6
It has an auto shut off after 20 minutes.
answered 2 years, 2 months ago
By
snappylittledog
 - San Diego, CA
Question

ABOUT AUTO SHUT OFF....

Does this pad have an " always on " switch, or is it that auto "shut off " ??? I want a pad that is always on.
asked 2 years, 9 months ago
By
an anonymous customer
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
My husband uses the heating pad. It shuts itself off after 20 minutes and after cooling down, not sure of how long will turn itself back on if it's set on low, med or high.
answered 2 years, 2 months ago
By
snappylittledog
 - San Diego, CA
answer 2
it shuts off after a short time , never stays on , for safety reasons
answered 2 years, 5 months ago
By
obarbie
 - hilton ny
answer 3
It's auto shut off cannot be changed to always on. The indicator lights turn off when it shuts off though, so it's easy to turn it back on before it gets cold.
answered 2 years, 6 months ago
By
kemclaughlin
 - Boise, ID
answer 4
It is advertised as "AUTO SHUT OFF". But so far as I can see, this pad DOES NOT has "always on" option.
answered 2 years, 6 months ago
By
Henry2010
answer 5
This one has a 1-hour auto shutoff. You can find some that stay on on Amazon or maybe Walmart too. On amazon they go for around $13 for a real small size or $20 for a 12x15"
answered 2 years, 8 months ago
By
im2of5
answer 6
This pad features the auto shut off. It is NOT always on.
answered 2 years, 8 months ago
By
TAT2GIRL951
 - Hemet, CA
Question

how would I get moist heat?

asked 3 years ago
By
an anonymous customer
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
there is a pad inside that you wet with warm water and slip back inside the cover....and the moist heat activates...
answered 1 year, 8 months ago
By
girlfriendred
answer 2
There is a thin flat sheet of sponge inside that you must wet then reinsert.
answered 2 years, 1 month ago
By
Bengalboy
 - Roseburg,OR
answer 3
you wet the fabric cover
answered 2 years, 6 months ago
By
Mrjamescyberjoe
answer 4
This pad comes with a thin sponge-like cloth. You wet it (and squeeze all excess water out) then insert into cover. It almost feels like you are putting a hot wet wash cloth on your area of pain. The instructions for using the moist heat feature are included in the box.
answered 2 years, 8 months ago
By
TAT2GIRL951
 - Hemet, CA
answer 5
just wet the flat large sponge that comes with the product...put it back in its cover and you have moist heating pad
answered 3 years ago
By
adion
answer 6
Moist the pad that comes with the heating pad, take it out, soak it in water and put it back in the heating pad.
answered 3 years ago
By
nickyme
Question

Can the auto shutoff be turned off so the product stays on longer?

asked 8 months ago
By
Marjorie
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
Hi! still can't figure it out, how to keep it on for more than an hour.
answered 6 months ago
By
MAFoil
answer 2
No, don't think so. Stays on as long as I want. Can't remember now how long before auto shutoff, which is a GOOD thing.
answered 7 months ago
By
CatsinDC
answer 3
Even though my instructions said it has a auto shut off function... This does not.? Not even a 12 hr shut off. I've checked.nits kind of scary, but also not dangerous either.
answered 7 months ago
By
radam
answer 4
No it's built in probably as a safety precaution so you don't burn the house down :)
answered 7 months ago
By
Sara319
answer 5
no, its a safety feature
answered 8 months ago
By
obarbie
answer 6
No
answered 8 months ago
By
tiredmommmmm
Question

do i have to wet anything for moist heat?

there is a small piece of fabric inside cover....what is that for?
asked 1 year, 7 months ago
By
rascal
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
Guessing that is what you get wet for moist heat.
answered 8 months ago
By
tiredmommmmm
answer 2
The piece of fabric is used when moist heat is preferred. Remove the fabric and moistened until damp with water squeezing out excess. (not soaking wet or drippy) and replace in cover with and against heating pad, close cover. Lay on affected area with moistened pad side on skin. Dampen pad as needed when it becomes dry.
answered 9 months ago
By
jwinchester3
answer 3
Yes, you wet that piece of fabric (not too wet, ring it out so it is not dripping water) and put back inside cover. When the heat starts to dry it out, re-wet it again.
answered 1 year, 2 months ago
By
TAT2GIRL951
answer 4
Moist Heat. YOu wet it, ring it out and put inside and use it to deeper penatreate the heat.
answered 1 year, 5 months ago
By
the1andonlyames
answer 5
yes the cover
answered 1 year, 7 months ago
By
obarbie
answer 6
The fabric inside is what provides the moist heat. Wet it, wring most of the water out and place inside.
answered 1 year, 7 months ago
By
Kookie4040
Question

When do you use the moist pad and what do you use the dry pad for?

asked 1 year ago
By
Kathy
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
6 answers
Answers
answer 1
I only use it dry for a hard-to-reach pulled back muscle.
answered 2 weeks, 6 days ago
By
GasMouseFriend
answer 2
The pad has a thin, soft flannel sheet inside, on top of the coils that is removable so you can rinse it in water, wring and put back in to effect the moist heat. I use moist for my face. A backache, I sometimes use moist and sometimes dry.
answered 7 months ago
By
CatsinDC
answer 3
moisture pad is recommended for muscle aches dry can be used for anything too though
answered 8 months ago
By
obarbie
answer 4
Doesnt come with 2 pads. Only one cover. If you were to mist the cover with water then it would be moist heat. When to do so is a question for your doctor.
answered 8 months ago
By
tiredmommmmm
answer 5
Moist heat is for a little more penetration of the heat. Sometimes, an injury or ache is very deep, and the moisture helps the heat go "deeper". Also, it is not as drying to the skin as dry heat. I use it both ways.
answered 9 months ago
By
TROOD
answer 6
It's really just a preference for the most part. Some people find dry heat uncomfortable or dehydrating when used often on an injury, yet also a more intense heat with faster relief when needed. Moist heat tends to penetrate the heat deeper into the underlying tissue and some say it's more soothing. Best thing to do it try it one way and if not happy give the other way a shot. For me it depends on the ache or pain and the level of heat I desire at the moment.
answered 9 months ago
By
jwinchester3
Question

What is the length of time before automatic shut off?

asked 3 years, 10 months ago
By
yogi2750
 - Vallejo
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
5 answers
Answers
answer 1
This heating pad has a feature that allows you to keep it "always on" and it also has different settings as well, 2hrs, 1 hr. etc...
answered 3 years, 5 months ago
By
stacywrn
 - detroit, MI
answer 2
Default is 2 hours. Set it for 8 hours or always on.
answered 3 years, 5 months ago
By
ItzaGoodOne
 - San Antonio, TX
answer 3
1hr
answered 3 years, 6 months ago
By
loveeeeeeeewalmart
 - Brooklyn NY
answer 4
20 minutes. After that it does not shut off, but switches to very low and pleasant heat - preventing burns.
answered 3 years, 8 months ago
By
PEPF
 - Clarks Summit, PA
answer 5
I am not sure since I mainly use this heater at night.
answered 3 years, 9 months ago
By
cleo123
 - fredericksburg, virginia
Question

length of cord

asked 8 months ago
By
flee
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
5 answers
Answers
answer 1
At least 5, and perhaps closer to 6 feet--quite long enough. Cord is of good quality.
answered 2 weeks, 6 days ago
By
GasMouseFriend
answer 2
It's quite long. I plug it up far from my bed and often end up tripping on it if I get up to go use the rest room or walk to the utility room to do laundry.
I haven't exactly measured it, but I'd say it's at least 3 feet long.
answered 7 months ago
By
Sara319
answer 3
About 3.5 yards with the control pad being 1 yard from the heated pad
answered 8 months ago
By
tiredmommmmm
answer 4
9 ft.
answered 8 months ago
By
Minkxy
answer 5
111 inches or 9.25 feet
answered 8 months ago
By
nholzworth
Question

what dose it mean when the green high button flashes and i can't get it off or the heating pad isn't working i've only had it 2 months

what should i do can i get a new one?
asked 1 year, 1 month ago
By
janetc60
on SoftHeat Moist/Dry Heat Heating Pad HP215-24-3P
4 answers
Answers
answer 1
It's shut off for some reason. It won't get any better.
The only way to "reset" it is to unplug it.
Having only had it for 2 months, I'd take it back, get a credit and buy a different brand.
answered 5 months, 1 week ago
By
Graygoat
answer 2
Probably a manufacturer's defect
answered 8 months ago
By
LIGHTSOUT
answer 3
Might be the automatic shut-off. Try looking at the instructions and see if it refers to this.
answered 9 months ago
By
TROOD
answer 4
A: The flashing green button means the unit is in 'Standby Mode,' and it will not heat in this mode. To reset the heating pad we recommend unplugging it from the outlet, ensuring it is not being used in an extension cord, power strip, or surge protector, and allowing it to sit for at least five minutes. After this you should be able to plug the heating pad back in and use it normally.

I hope this information is helpful! Please contact us at 1-800-477-0457 or consumerrelations@kaz.com if you require further assistance.
answered 1 year, 1 month ago
By
ManufacturerTechSupport
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