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Looking for Answers about MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95?

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Customer Questions & Answers for
MagicJack USB Voice over IP Yearly Telephone Service for $19.95

MagicJack uses your computer and Internet service so you can make local and long-distance calls in the U.S. and Canada with no monthly bills. First you connect any household phone to MagicJack. Then you plug MagicJack into an available USB port on your computer, using the supplied extension cord if needed. Finally you wait for the completion screen to appear for computer phone service while you use your phone like you always have.
Customer Questions & Answers:
167 Questions
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419 Answers
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Product Details

Questions & Answers for MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95

Question

Can I make and receive calls while my computer is off?

asked 1 year, 1 month ago
By
MEmerson
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
6 answers
Answers
answer 1
i think you can if you have the new version, magic jack plus
answered 5 months, 4 weeks ago
By
misslucyb
 - TN
answer 2
NO!!!
answered 10 months ago
By
roseman
 - DFW, Texas
answer 3
No - that is one drawback of the Magic Jack. You have to leave your computer on at all times in order to make or receive calls.
answered 11 months ago
By
KM501
 - Laramie,WY
answer 4
No. Your computer has to up and running with internet access on as well to send or receive any calls through Magicjack.
answered 1 year ago
By
Jennlfer
 - Indiana
answer 5
In order for the device to work you will have to leave your computer on 24/7. If you turn your computer off it won't work.
answered 1 year ago
By
ComputerGeek2138
 - White Sulphur Springs, WV
answer 6
computer needs to be on to make or recieve calls. But the monitor on the computer can be off to make and recieve calls.
answered 1 year, 1 month ago
By
Riding2Heaven
 - San Diego
Question

Do i need phone connection to use Magic Jack? I have HS internet and laptop

asked 1 year, 6 months ago
By
an anonymous customer
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
MagicJack plugs into USB on computer/laptop. You need a phone to plug into MagicJack but don't need another phone service.
answered 1 year, 1 month ago
By
Ohiopaylaker
 - Middletown, Ohio
answer 2
No you do not need a land line telephone, your computer is all you need.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 3
No phone connection needed (unless we're talking DSL here, then you do need the phone connection) - any high-speed internet connection should work. I have used it with DSL-768kbps and got fair results (a little chop and delay), and with 1.5Mbps cable (with exceptional results). I have no phone line to my house - only a cable internet connection.
answered 1 year, 6 months ago
By
netguru44
answer 4
No you don't need a phone connection, magic jack connects into your lap top's usb port, you then have to connect a landline phone into the jack, then you can call anywhere in the US and Canada, either a landline phone or cell phone. You can also take it with you while u travel, all u need is your lap top and High Speed internet. Before you can call, you must first download the magic jack software, if you have windows 7, it only takes about 3-5 minutes. You just connect the magic jack into your usb port, and follow the prompts. Does this help you?
answered 1 year, 6 months ago
By
nickatnite31
 - Charlotte, NC
answer 5
That's why I got a MJ - to get rid of the home phone (landline). All you need is HS internet and the laptop.
answered 1 year, 6 months ago
By
fritz0895
 - Pompano Beach, FL
Question

CAN I PLUG THE PHONE CORD INTO MY WALL JACK SO IT WORK IN 2 ROOMS

asked 8 months ago
By
an anonymous customer
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
No you cannot. Your wall jacks are no longer used with Magic Jack.

Go to your local Walmart and buy a new cordless phone system. These systems only have the base console plugged to your phone jack (now your Magic Jack) and the other headsets only have a base to recharge the battery.

I'm using this configuration with 1 base and 5 headsets. Works wonderfully
answered 4 months, 2 weeks ago
By
CarlCoutureAZ
 - Arizona
answer 2
Certainly. Then you have phone service to any jack connected to your house wiring. You can use a cordless phone setup or a combination. You may need an AC powered USB block for some phone setups. All the power for MagicJack comes from the USB port.
answered 7 months ago
By
amountainman
 - Asheville, NC
answer 3
No. The wall jack is for your traditional phone line only. If you want to use MagicJack in 2 rooms you should get a cordless phone unit that comes with multiple phones. Uniden makes a great phone system with 4 cordless phones. The main unit would be hooked up to your MagicJack. To use the other 3 cordless phones you need to plug the phone's base (charger) in the electrical outlet in the other rooms. Those phones would the "feed" off the main phone which is plugged into the MagicJack.
answered 8 months ago
By
PCOnlineShopper
 - Pine City, MN
answer 4
No, each and every phone has to be plugged into the computer. Unless you have one of those sets of cordless phones that work where you plug the main one into the wall (for a regular)outlet for the phone or into the computer for magic jack, then for the cordless extensions all you have to do is plug in the electrical part of the extension and it works off the main phone, which sometimes can be either cordless or corded, but never the less has to be plugged into the magic jack.
answered 8 months ago
By
OneMtGirl
 - California
answer 5
No..must plug your phone cord into the magic jack and plug magic jack into your computer.
answered 8 months ago
By
WillAndMarg
 - Calhoun, Ga
Question

will the magic jack work even if ur on the internet?

asked 6 months ago
By
rose420
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
Yes
answered 4 months ago
By
onereviewer23
 - Lehighton, PA
answer 2
Yes it will.

I have Magic Jack and 3 computers connected to the internet. No impact
answered 4 months, 2 weeks ago
By
CarlCoutureAZ
 - Arizona
answer 3
Yes (to the extent it works at all (I find the sound / connection quality to be mediocre at best ... you will have to decide it it's worth $2 a mont)).
answered 5 months, 1 week ago
By
Wholesaleforless
 - Prescott Valley, AZ
answer 4
Yes you can be on the computer. Magic Jack is the way to go the only drawback is that you have to leave your computer on 24/7 and you have to dial the entire ten digit phone number also you have to adjust the volume through your sounds on your computer once that's done your good to go, I have magic jack for about 4 months and only wish I would of bought it sooner.
answered 5 months, 3 weeks ago
By
semaj34
 - Hartland, WI
answer 5
it will work, but not as clear as it would if you were not on. cause for each click of the keys, you can hear it through your conversation
answered 5 months, 4 weeks ago
By
misslucyb
 - TN
Question

How can this reduce my home phone bill?

Hi, I currently use DSL (AT&T) and need a landline for the DSL to work. How will using a majic jack reduce my home phone bill? Currently I pay about $40 per month, with no long distance plan.
Also how can I use this majic jack with my laptop for international travel? Thanks...PC
asked 2 years, 2 months ago
By
Iyke14
 - Houston
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
We got rid of our landline over 2 years ago and we use AT&T WIRELESS ROUTER WITH DSL MODEM for $19.99 and it works great for us.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 2
Your answers are here- http://www.magicjack.com/5/customercare.asp
answered 2 years ago
By
Haroldkumar
 - Ohio
answer 3
You can use this anywhere you find internet service, so basically if you have wifi where you are and a magic jack, you will have a phone.
answered 2 years, 2 months ago
By
FreshMeatz
 - Iowa
answer 4
the last time i checked you do not have to have phone service from at&t to have dsl(atleast not in my area)..you may want to check with that,but if you can have just the dsl service,and use magicjack for phone you will save a ton!!.
answered 2 years, 2 months ago
By
IEstinks
 - georgia
Question

if i turn off comp does magic jack phone still work?

asked 2 years, 1 month ago
By
jimsdandi
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
Yes magicjack will still work it has all the perks a regular phone has without the extra fees, all calls will go to voice mail or you can forward them.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 2
No, but you can forward calls from Magic Jack to a landline or cellphone so you can receive calls when the computer is off.
answered 1 year, 9 months ago
By
hangupz
answer 3
No
answered 2 years ago
By
Haroldkumar
 - Ohio
answer 4
You cannot make or receive voice calls. However, you will receive voicemail, so you will know who called while the computer was off.
answered 2 years, 1 month ago
By
gfmucci
Question

can you choose your own phone number?

ive had the same number for years and each company i have transfered it can you do that with magicjack
asked 2 years ago
By
underdog49038
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
Yes you can. Magic Jack now offers phone number portability.

Just make sure you don't cancel with your previous phone company before the phone transfer is done. Magic Jack charges one-time fee of $20 for the service. I just did it. Switched from AT&T and it took a few days for the transfer to happen.
answered 4 months, 2 weeks ago
By
CarlCoutureAZ
 - Arizona
answer 2
Yes you can keep your same # now, when we go magicjack 2 years ago you could not, but we didn't care because it was worth getting rid of a monthly phone bill and all the fees.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 3
You can change your number for a small fee of $10.00. Or choose a customized # for $10.00 a year.
answered 1 year, 8 months ago
By
Riding2Heaven
 - San Diego
answer 4
This is in the FAQ on Magic Jack's website. They are working on offering number porting but it is not yet available.
answered 1 year, 11 months ago
By
hokies1999
 - New York State
Question

I will have two computers network together. Can I use one for Magic Jack and still be able to get on the internet with the other computer with out any

I will have two computers network together. Can I use one for Magic Jack and still be able to get on the internet with the other computer with out any problems?
asked 1 year, 10 months ago
By
TEXAN007
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
Yes. I have 2 computers and 2 laptops going thru the same wireless router all the time. I even use the 1 that MJ is plugged into and all works fine for me. I only have DSL and all 4 work fine and phone at same time.
answered 1 year, 1 month ago
By
Ohiopaylaker
 - Middletown, Ohio
answer 2
Yes, we have 2 laptops I use the one with magicjack installed on it and my husband use the one without and it has not stopped us from doing what ever we want to do on either computer.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 3
I just plugged it into one of my laptops and use a wireless phone to give me extensions throughout the house.
answered 1 year, 10 months ago
By
rwjablon
 - Florida
answer 4
As long as you are on a broadband connection (DSL, cable), it should work just fine. I have 4 computers networked on my DSL and no problems.
answered 1 year, 10 months ago
By
muddocktor
 - Louisiana
Question

Can you use MJ with a lap top all the time? I have no computer.

asked 1 year, 7 months ago
By
an anonymous customer
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
Yes as long as it has DSL or higher and connected to the laptop. That's what mine is connected to.
answered 1 year, 1 month ago
By
Ohiopaylaker
 - Middletown, Ohio
answer 2
Yes, we've always had our magicjack installed on our lap top computer for the past 2yrs with no problems.
answered 1 year, 4 months ago
By
bamagirl15
 - ATLANTA, GA
answer 3
I use mine with my laptop so it's portable.
answered 1 year, 6 months ago
By
fritz0895
 - Pompano Beach, FL
answer 4
Yes, I only have laptop and with HS Internet it works wonderfully
answered 1 year, 6 months ago
By
JesusFriend
 - Phoenix
Question

Is there special hours?

Is there specific hours, when you can make calls, or is it open ended, in the United States?

I heard that you can not make calls, unless it is between certain hours. is this true?
asked 1 year ago
By
an anonymous customer
 - Riverside, Ca
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
4 answers
Answers
answer 1
nope
answered 10 months ago
By
IndyLady2012
 - Indianapolis in
answer 2
Works 24/7 for me. If your computer is working, it works.
answered 10 months ago
By
roseman
 - DFW, Texas
answer 3
I have made calls at various times of the day during the week and on weekends. I have found no time that I wasn't permitted to make calls. I even called across the country on Mother's Day and had no trouble.
answered 11 months ago
By
KM501
 - Laramie,WY
answer 4
no that is not true. you can make calls anytime you would like. but one thing i have noticed myself is that the magic jack screen has to be pulled up on the computer in order to use the service.
answered 1 year ago
By
junebertke
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