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Looking for Answers about MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95?

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MagicJack USB Voice over IP Yearly Telephone Service for $19.95

Customer Questions & Answers for
MagicJack USB Voice over IP Yearly Telephone Service for $19.95

MagicJack uses your computer and Internet service so you can make local and long-distance calls in the U.S. and Canada with no monthly bills. First you connect any household phone to MagicJack. Then you plug MagicJack into an available USB port on your computer, using the supplied extension cord if needed. Finally you wait for the completion screen to appear for computer phone service while you use your phone like you always have.
Customer Questions & Answers:
195 Questions
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460 Answers
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Product Details

Questions & Answers for MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95

Question

CAN YOU FAX USING THIS MAGIC JACK

asked 2 years, 6 months ago
By
LADY20
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
6 answers
Answers
answer 1
Absolutely
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
Yes, you can use MAGIC JACK to send a fax. It works. Do not trust its advertised future service charge at $19.95/year because they will not sell the future service to you due to lack of personal service. You simply can not buy future service from any stores. Yes, you can use the unit for the first year.
answered 2 years ago
By
ConsultingEngineer
 - Latham
answer 3
Yes
answered 2 years ago
By
2Butch2bStr8
answer 4
You can fax, but they warn you they don't guaranty that it will work. Why, because the tone going over the call will be distorted from the poor quality of the service.
answered 2 years, 5 months ago
By
junk4
answer 5
In theory, yes.

However for all practical purposes, no. I have tried 3 or 4 of these, and found that the call quality is too low to successfully and consistently send faxes.

It's not that great for telephone calls (as the person on the other end often can't understand what I am saying over the static).
answered 2 years, 6 months ago
By
Wholesaleforless
 - Prescott Valley, AZ
answer 6
No
answered 2 years, 6 months ago
By
onereviewer23
 - Lehighton, PA
Question

will the magic jack work even if ur on the internet?

asked 2 years, 8 months ago
By
rose420
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
6 answers
Answers
answer 1
Yes, absolutely.
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
Yes
answered 2 years, 6 months ago
By
onereviewer23
 - Lehighton, PA
answer 3
Yes it will.

I have Magic Jack and 3 computers connected to the internet. No impact
answered 2 years, 7 months ago
By
CarlCoutureAZ
 - Arizona
answer 4
Yes (to the extent it works at all (I find the sound / connection quality to be mediocre at best ... you will have to decide it it's worth $2 a mont)).
answered 2 years, 7 months ago
By
Wholesaleforless
 - Prescott Valley, AZ
answer 5
Yes you can be on the computer. Magic Jack is the way to go the only drawback is that you have to leave your computer on 24/7 and you have to dial the entire ten digit phone number also you have to adjust the volume through your sounds on your computer once that's done your good to go, I have magic jack for about 4 months and only wish I would of bought it sooner.
answered 2 years, 8 months ago
By
semaj34
 - Hartland, WI
answer 6
it will work, but not as clear as it would if you were not on. cause for each click of the keys, you can hear it through your conversation
answered 2 years, 8 months ago
By
misslucyb
 - TN
Question

Magic Jack

Is the magic jack at Walmart for $39.95 Magic Jack or Magic Jack Plus? what is the difference? thanks
asked 2 years, 5 months ago
By
cpk2001
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
6 answers
Answers
answer 1
Magic jack plus it what you would need to plug into your router. the regular one for 19.95 is what you would need to keep into your computer the entire time.
answered 1 year, 10 months ago
By
UOFL2011
 - Louisville Ky
answer 2
Magicjack ($39.95) can be used only when your computer is no, but MagicJack Plus ($69.95) can be used even your computer is off. The first year service is very good, but do not anticipate to get continued service for the future years because their service is extremely poor. The products themselves work fine.
answered 2 years ago
By
ConsultingEngineer
 - Latham
answer 3
The MagicJack+ can use just an ethernet connection to a router, or other broadband connection to make a connection, where the standard MagicJack must use a computer, and their software to make calls.
answered 2 years ago
By
2Butch2bStr8
answer 4
This particular model is just Magic Jack which has all the spyware and ads associated with the installation. The other Plus connects to an ac adapter and your router then a phone. Still the main problem is some area Magicjack doesn't have a interconnect agreement with the carriers handling that area. They have that problem in the own State of Florida. I d not recommend this product at all.
answered 2 years, 5 months ago
By
junk4
answer 5
Very little difference - neither work.
answered 2 years, 5 months ago
By
DrBenGolfing
 - Springtown, TX
answer 6
I owned the regular magic jack and the computer needed to be on all the time for me to use the product. I noticed on the commercials now ( for the "plus" model) that it says you don't need a computer to use it, but I think you need to have a cable modem to plug it in to. It would be a great product if this was true, althought the regular magic jack seemed to slow my system down.
answered 2 years, 5 months ago
By
OneMtGirl
 - California
Question

Can I make and receive calls while my computer is off?

asked 3 years, 3 months ago
By
MEmerson
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
6 answers
Answers
answer 1
i think you can if you have the new version, magic jack plus
answered 2 years, 8 months ago
By
misslucyb
 - TN
answer 2
NO!!!
answered 3 years, 1 month ago
By
roseman
 - DFW, Texas
answer 3
No - that is one drawback of the Magic Jack. You have to leave your computer on at all times in order to make or receive calls.
answered 3 years, 2 months ago
By
KM501
 - Laramie,WY
answer 4
No. Your computer has to up and running with internet access on as well to send or receive any calls through Magicjack.
answered 3 years, 2 months ago
By
Jennlfer
 - Indiana
answer 5
In order for the device to work you will have to leave your computer on 24/7. If you turn your computer off it won't work.
answered 3 years, 2 months ago
By
ComputerGeek2138
 - White Sulphur Springs, WV
answer 6
computer needs to be on to make or recieve calls. But the monitor on the computer can be off to make and recieve calls.
answered 3 years, 3 months ago
By
Riding2Heaven
 - San Diego
Question

Can you make international calls from US to other countries?

I was wondering if I could make calls from US to other countries, for example.. to India or United Kingdom?

Thanks for you help.

Ash
asked 2 years, 8 months ago
By
jokul
 - Kansas City, KS
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
Yes, absolutely. The rates are low, please visit their website for rates.
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
Yes, but you have to pre-purchase international minutes.
answered 2 years, 6 months ago
By
onereviewer23
 - Lehighton, PA
answer 3
Yes you can. US and Canada is free. Extra charge for the other countries. See http://www.magicjack.com/international/ for more details.

You can also buy Magic Jack and ship it to your friends and family if they have high speed connection. They will then have a US phone number that you can call as if it were a local phone number. They can use it to call you too.
answered 2 years, 7 months ago
By
CarlCoutureAZ
 - Arizona
answer 4
Yes but there is an extra charge, I think it's 5cents @minute
answered 2 years, 8 months ago
By
semaj34
 - Hartland, WI
answer 5
Yes. The low, per minute cost varies by country.

Someone in a foreign country, with high speed internet and an active MagicJack can call back to the US for free.
answered 2 years, 8 months ago
By
Wholesaleforless
 - Prescott Valley, AZ
Question

will it work seding and recieving a fax.

asked 2 years, 7 months ago
By
John444
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
Yes, it will.
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
No
answered 2 years, 6 months ago
By
onereviewer23
 - Lehighton, PA
answer 3
The company states that they do not support faxing however if it is truly VOIP you can do faxing. However, This product doesn't even work correctly for general phone service so my recommendation is to not waste you $ on this product at all. I've had mine for 5 months and it stopped working. Their support suggested I purchase the more expensive updated model.
answered 2 years, 6 months ago
By
TelecomTech
 - Paramus, NJ
answer 4
I had trouble with an 12 year old fax machine. Needed to send several times. Just bought a new Brother and it goes through first time always. Great for on the road.
answered 2 years, 6 months ago
By
JerseyJoeCool
 - Brewton, AL
answer 5
In theory, yes, it does.

In practical use, the connection quality is so poor with the magicjack, that your fax may or may not go through (in full, or partially). Certainly can't count on it.
answered 2 years, 7 months ago
By
Wholesaleforless
 - Prescott Valley, AZ
Question

My magicJack is not accepting my payment

My membership expired and because I was out of town I couldn't pay it, I've been trying to pay it for maybe 2 weeks or more and it doesn't accept my payment, I already try to contact someone from the company and they don't reply, I'm desperate! Anything I could do?
asked 2 years, 6 months ago
By
dolcevita11
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
Please visit their website, there you can have a "live chat" with one of their agents who can help you.
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
I have had 5 MAGICJACK units (for myself, my children and friends). All of them worked fine for the first year. None of them could be continued for the second year because none of us could purchase the second year service from www.magicjack.com, nor from any stores.
answered 2 years ago
By
ConsultingEngineer
 - Latham
answer 3
Not much of an answer, but my service expired, and I'm seeing now that it's 29.95 to continue service, not the 19.95 that's advertised.
answered 2 years ago
By
2Butch2bStr8
answer 4
Go to Magicjack.com. They have a live chat feature there and they will be happy to help you.

Barring that, you can always exchange it at your local Walmart (but you would then probably have to get a new phone number).
answered 2 years, 6 months ago
By
Wholesaleforless
 - Prescott Valley, AZ
answer 5
M/J has the worst customer support in the world..
i am now using Net Talk,, great C/S
answered 2 years, 6 months ago
By
smj1945
 - hereford, az
Question

Do i need phone connection to use Magic Jack? I have HS internet and laptop

asked 3 years, 9 months ago
By
an anonymous customer
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
MagicJack plugs into USB on computer/laptop. You need a phone to plug into MagicJack but don't need another phone service.
answered 3 years, 3 months ago
By
Ohiopaylaker
 - Middletown, Ohio
answer 2
No you do not need a land line telephone, your computer is all you need.
answered 3 years, 7 months ago
By
bamagirl15
 - ATLANTA, GA
answer 3
No phone connection needed (unless we're talking DSL here, then you do need the phone connection) - any high-speed internet connection should work. I have used it with DSL-768kbps and got fair results (a little chop and delay), and with 1.5Mbps cable (with exceptional results). I have no phone line to my house - only a cable internet connection.
answered 3 years, 8 months ago
By
netguru44
answer 4
No you don't need a phone connection, magic jack connects into your lap top's usb port, you then have to connect a landline phone into the jack, then you can call anywhere in the US and Canada, either a landline phone or cell phone. You can also take it with you while u travel, all u need is your lap top and High Speed internet. Before you can call, you must first download the magic jack software, if you have windows 7, it only takes about 3-5 minutes. You just connect the magic jack into your usb port, and follow the prompts. Does this help you?
answered 3 years, 8 months ago
By
nickatnite31
 - Charlotte, NC
answer 5
That's why I got a MJ - to get rid of the home phone (landline). All you need is HS internet and the laptop.
answered 3 years, 9 months ago
By
fritz0895
 - Pompano Beach, FL
Question

CAN I PLUG THE PHONE CORD INTO MY WALL JACK SO IT WORK IN 2 ROOMS

asked 2 years, 11 months ago
By
an anonymous customer
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
No you cannot. Your wall jacks are no longer used with Magic Jack.

Go to your local Walmart and buy a new cordless phone system. These systems only have the base console plugged to your phone jack (now your Magic Jack) and the other headsets only have a base to recharge the battery.

I'm using this configuration with 1 base and 5 headsets. Works wonderfully
answered 2 years, 7 months ago
By
CarlCoutureAZ
 - Arizona
answer 2
Certainly. Then you have phone service to any jack connected to your house wiring. You can use a cordless phone setup or a combination. You may need an AC powered USB block for some phone setups. All the power for MagicJack comes from the USB port.
answered 2 years, 9 months ago
By
amountainman
 - Asheville, NC
answer 3
No. The wall jack is for your traditional phone line only. If you want to use MagicJack in 2 rooms you should get a cordless phone unit that comes with multiple phones. Uniden makes a great phone system with 4 cordless phones. The main unit would be hooked up to your MagicJack. To use the other 3 cordless phones you need to plug the phone's base (charger) in the electrical outlet in the other rooms. Those phones would the "feed" off the main phone which is plugged into the MagicJack.
answered 2 years, 10 months ago
By
PCOnlineShopper
 - Pine City, MN
answer 4
No, each and every phone has to be plugged into the computer. Unless you have one of those sets of cordless phones that work where you plug the main one into the wall (for a regular)outlet for the phone or into the computer for magic jack, then for the cordless extensions all you have to do is plug in the electrical part of the extension and it works off the main phone, which sometimes can be either cordless or corded, but never the less has to be plugged into the magic jack.
answered 2 years, 10 months ago
By
OneMtGirl
 - California
answer 5
No..must plug your phone cord into the magic jack and plug magic jack into your computer.
answered 2 years, 11 months ago
By
WillAndMarg
 - Calhoun, Ga
Question

will it work with Windows 7?

asked 2 years, 6 months ago
By
Shirley32
 - Dunedin, FL
on MagicJack USB Voice over IP Yearly Telephone Service for $19.95
5 answers
Answers
answer 1
YES, magicjack works with all versions of Windows 7, 32/64 bit.

However I would recommend the Magicjack PLUS version, no need for a computer.
answered 1 year, 9 months ago
By
Rick1960
 - Can
answer 2
yes
answered 1 year, 10 months ago
By
dtimes
 - florida
answer 3
I have tried unsuccessfully to get continued services for the second year for my 5 MAGICJACK units. Do not trust the company ($19.95 /year) because you will not be able to purchase the service from any stores (Bust Buy, Walmart, etc). MagicJack will ignore you forcing you to buy new units that you can only use them for the first year.
answered 2 years ago
By
ConsultingEngineer
 - Latham
answer 4
Yes it works in Windows 7, it will also put adds and spyware on you system. Plus there are locations in florida that you can not call like Okeechobee florida because they lack a interconnect agreement
answered 2 years, 5 months ago
By
junk4
answer 5
yes it will, i use it with my windows 7 computer.
answered 2 years, 5 months ago
By
DomnicS
 - pittsfield, me
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