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Customer Questions & Answers for
Motorola Motorola SURFboard SB5101U USB Cable Modem

Enjoy quick and easy web surfing with the Motorola USB Cable Modem, which offers high speed data service. It features front panel LEDs indicate current modem status, so you'll always be up to date on your connection. The SURFboard Cable Modem does not require phone lines or dialing up, and can be easily set up via USB or Ethernet. This Motorola Cable Modem uses SNMP and TFTP to allow remote configuration and monitoring from the head end. You can download video with incredible speeds and play online games faster than ever before with this Motorola SB5101U USB Cable Modem. It uses a small power supply, which reduces your environmental impact. Made from recycled products, this SURFboard Cable Modem is environmental friendly.
Customer Questions & Answers:
117 Questions
 | 
318 Answers
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Product Details

Questions & Answers for Motorola Motorola SURFboard SB5101U USB Cable Modem

Question

Will this work with comcast cable

asked 2 years, 7 months ago
By
keychain2
 - washington,dc
on Motorola SURFboard SB5101U USB Cable Modem
7 answers
Answers
answer 1
I am using it with my comcast , i do have 20mbps high speed connection from comcast. It works great .
answered 1 year, 11 months ago
By
akjain
 - Foster City , CA
answer 2
I'm located in Oregon. But that is exactly what I purchased this modem to do. Unplugged the comcast modem, replaced it with this modem, called comcast gave a representative the MAC address from the label on the modem, and returned the old one. Now no more $7 lease fee. Hope this helps.
answered 2 years, 3 months ago
By
TechGeek781
 - Oregon
answer 3
Yes...
answered 2 years, 4 months ago
By
Reshon
 - Ashburn, VA
answer 4
yes indeed, perfectly
answered 2 years, 4 months ago
By
Decapod
answer 5
Yes and very easy to install.
answered 2 years, 4 months ago
By
GDB333
 - Bremerton, Wa
answer 6
It works with my comcast in Minnesota. Same exact one I had through them. Now I don't have to rent it every month from comcast. Works great.
answered 2 years, 4 months ago
By
Ducky2001
 - chaska, MN
answer 7
It should, works great with my Charter cable.
answered 2 years, 7 months ago
By
BubbaSC
 - Anderson, SC
Question

Does the Motorola Surfboard SB5101U come with a USB cable connection?

asked 2 years, 10 months ago
By
an anonymous customer
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
yes
answered 2 years, 3 months ago
By
Solenoidkid
 - Port St. Lucie, FL
answer 2
yes the usb cable and the ethernet cable & the power cord are included with this product
answered 2 years, 4 months ago
By
surfboard123
 - minnesota
answer 3
Yes, mine came with both USB and Ethernet cables.
answered 2 years, 8 months ago
By
Casper9
 - Oscoda, MI
answer 4
yes, but I recommend use the ethernet cable due to speed.
answered 2 years, 8 months ago
By
hungtinakhang00
 - philadelphia, PA
answer 5
Yes, everything you need to set up the modem to your computer system is contained in the box.
answered 2 years, 9 months ago
By
ShrewdShoppa
 - Dunstable, MA
answer 6
Yes.
answered 2 years, 10 months ago
By
tsuipingfan
 - Los Angeles, CA
Question

Is this modem can be use with AT&T internet service?

asked 2 years, 3 months ago
By
an anonymous customer
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
No this is not a DSL modem.
answered 10 months ago
By
dblackusa
 - Champion
answer 2
No
answered 1 year, 8 months ago
By
BobaToota
 - Goose Creek, SC
answer 3
This modem is a standard modem for COMCAST customers. I do not believe AT&T Uses this hardware for their connection. Contact your local AT&T office to find out what brands, models, and types of modem will be appropriate for your package. It is important to get the right one.
answered 2 years ago
By
TechBuyerGuy
 - Boston
answer 4
No, this is a CABLE modem. You would need to purchase a DSL modem for AT&T.
answered 2 years, 1 month ago
By
anon1234321
answer 5
I BELIEVE THIS MODEM CAN ONLY BE USED WITH CABLE. THERE IS NO "INPUT" FOR A PHONE LINE.
answered 2 years, 2 months ago
By
nightowl1050
 - Florida
answer 6
If you receive internet service through AT&T DSL, then this will NOT work for you. Cable Modems are used for cable TV type providers. You're looking for a "DSL Modem".
answered 2 years, 2 months ago
By
Musicman91
 - Ironwood, MI
Question

will this work with charter cable and phone service?

asked 2 years, 2 months ago
By
austinhealey1
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
Yes, this cable modem is on Charter Cable Communications approved list.

To confirm, call the company.
answered 1 year, 9 months ago
By
ShrewdShoppa
 - Dunstable, MA
answer 2
I BOUGHT THIS MODEM TO USE WITH MY CHARTER INTERNET SERVICE. IT IS THE SAME MODEL AS CHARTER ORIGINALLY PROVIDED. AFTER I REGISTERED IT, IT WORKED PERFECTLY. I DON'T HAVE CHARTER PHONE SERVICE SO I DON'T KNOW ABOUT THAT PART.
answered 1 year, 11 months ago
By
linkaann
 - STEVENS POINT, WI
answer 3
I have Charter cable and this modem does work. You do have to call them when you are installing it to have it registered with them.
answered 1 year, 11 months ago
By
stitches4u
 - Michigan
answer 4
No. You need a special piece of equipment for VOIP (Voice Over IP) Packages. Contact your local cable or internet/phone provider to find out more.
answered 2 years ago
By
TechBuyerGuy
 - Boston
answer 5
YES
answered 2 years, 1 month ago
By
cheapazhell
 - indianapolis, In
answer 6
I just talked with a Charter tech support person, and they support the SB 5101 and 5101N models. I don't, however, know if the 5101U is covered by "5101".
answered 2 years, 1 month ago
By
Nohbody
Question

Do I actually have to have internet service from a cable provider to get a modem?

asked 2 years ago
By
matuska
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
This unit is a "cable" modem, and you need a cable service provider in order for it to work.

If you don't want to own a cable modem, you can rent a unit from your service provider, for a nominal monthly charge.
answered 1 year, 9 months ago
By
ShrewdShoppa
 - Dunstable, MA
answer 2
YOU NEED INTERNET SERVICE FROM A PROVIDER TO USE A MODEM.
answered 1 year, 11 months ago
By
linkaann
 - STEVENS POINT, WI
answer 3
Yes. Some Internet service providers provide you the modem for rental. If you want to own your own modem instead of renting it, you can buy this.
answered 1 year, 11 months ago
By
PhotoUser
 - Philadelphia
answer 4
You can buy this modem independent of any service contract or service provider.
answered 1 year, 11 months ago
By
MikeTheMan1
answer 5
This is a modem but if you want to use this modem with some cable provider then you have to check with them , whether their service is compatible with it or not . Usually you can find the list on the website for every service provider , which modem they supports .
answered 1 year, 11 months ago
By
akjain
 - Foster City , CA
answer 6
No, but it won't work without some sort of internet service
answered 2 years ago
By
rebnut
 - Crenshaw, ms
Question

is this modem wireless

asked 1 year, 11 months ago
By
jrdjrdmsd
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
No, this is not wireless.The modem's input is your internet cable and the output is the ethernet cable which you can either connect to your computer directly or connect to your router.
answered 1 year, 11 months ago
By
PhotoUser
 - Philadelphia
answer 2
This modem is NOT wireless. To create a wireless network using this modem, you will have to add/purchase an additional wireless router and connect to the modem.
answered 1 year, 11 months ago
By
MikeTheMan1
answer 3
I dont think , this is wireless.
answered 1 year, 11 months ago
By
akjain
 - Foster City , CA
answer 4
no, this is not a wireless router. this just connects your router to the cable.
answered 1 year, 11 months ago
By
thuston88
 - Iowa
answer 5
This modem is not wireless.
answered 1 year, 11 months ago
By
stitches4u
 - Michigan
answer 6
No. But it's easy to attach a router via usb or ethernet cable and then you'll be wireless.
answered 1 year, 11 months ago
By
rmnord
Question

Can I use the USB port for Magic Jack?

asked 2 years, 1 month ago
By
crabby3
 - Fort Lauderdale, FL
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
Not the original Magic Jack but Magic Jack plus MAY but I do not think it will as I understand it the RJ45 cable will. Either in the router or the modem.
answered 10 months ago
By
dblackusa
 - Champion
answer 2
the magic jack goes to the computer's usb
answered 1 year, 7 months ago
By
dearwal
 - New Hampshire
answer 3
No
answered 1 year, 8 months ago
By
BobaToota
 - Goose Creek, SC
answer 4
Magic Jack does not plug into your cable modem. Plug it into your computer's USB port which will enable you to make telephone calls.
answered 1 year, 9 months ago
By
ShrewdShoppa
 - Dunstable, MA
answer 5
you want to plug it on the modem? i dont think so.
answered 2 years ago
By
chemaespi
 - framingham,MA
answer 6
No, the USB port on the back of the modem is a type-B connector and the connector on the Magic Jack controller is a type-A. They are made this way to prohibit backwards communications.
answered 2 years ago
By
Musicman91
 - Ironwood, MI
Question

what is the usb slot on the back of this modem used for???

asked 2 years ago
By
Acergurl
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
You can connect a device to the modem using a usb cable to give that device internet access.
answered 1 year, 7 months ago
By
PowerUser88
 - PA
answer 2
It is used if your PC does not use the ethernet type connection
answered 1 year, 8 months ago
By
BobaToota
 - Goose Creek, SC
answer 3
It's to connect your computer to the modem if your computer does not have an Ethernet port.
answered 1 year, 10 months ago
By
Kouga
 - Virginia
answer 4
The USB is actially an output similar to the ethernet output. I think some laptops allow you to connect to the modem via USB instead of ethernet port. In that case, you can use this USB port.
answered 1 year, 11 months ago
By
PhotoUser
 - Philadelphia
answer 5
You can connect this modem to your computer by the usb cable. From what I understand, it is not a good a transfer as the eternet cable.
answered 1 year, 11 months ago
By
stitches4u
 - Michigan
answer 6
Can use to connect to router.
answered 1 year, 11 months ago
By
rmnord
Question

Will this product work with my wireless router?

asked 6 months ago
By
Bway
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
Yes, it will work with your existing wireless router.
answered 6 months ago
By
BBRCTECH
answer 2
Yes
answered 6 months ago
By
joeld2llio
answer 3
Yes
answered 6 months ago
By
hughfon
 - Raleigh, NC
answer 4
I use it with my Belkin wireless router and it works great.
answered 6 months ago
By
MommyW5
answer 5
This modem comes with an ethernet cable that will connect to your router. I have a Linksys E1200 router and it works fine.
answered 6 months ago
By
Seamaster
 - NY
answer 6
it worked with mine
answered 6 months ago
By
LilLouie
 - flushing queens
Question

Does this modem come with any cables? Do I need to buy cables? If so,what cables do I need?

asked 6 months ago
By
Musichic
on Motorola SURFboard SB5101U USB Cable Modem
6 answers
Answers
answer 1
It cames with 2 cables.
answered 4 months, 3 weeks ago
By
MrBanan0
answer 2
All cables and power adapters are included
answered 6 months ago
By
ShadeeTree
answer 3
The Motorola 5101U comes with two cables.
1- USB patch cable
1- CAT 6 Patch cable
answered 6 months ago
By
BBRCTECH
answer 4
Modem has cables to connect to the Cable screw-type socket, also has cables to connect to Router or to USB sockets on Computer.
These cables cover the usual needs.
answered 6 months ago
By
hughfon
 - Raleigh, NC
answer 5
This modem comes with two cables. An Ethernet cable and a USB port cable.
answered 6 months ago
By
Seamaster
 - NY
answer 6
everything you need is in the box
answered 6 months ago
By
LilLouie
 - flushing queens
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