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Family Mobile SIM Card & Activation Kit

Customer Questions & Answers for
Family Mobile SIM Card & Activation Kit

The Walmart Family Mobile SIM Card Activation Kit includes everything you need to activate wireless service with Walmart Family Mobile. Use this kit to begin receiving Unlimited Talk, Text & Web service, with unlimited calling across the U.S. -- all with no annual contract and no credit check. The Activation Kit can be used with Walmart Family Mobile phones, or any unlocked GSM phone that takes a standard SIM.
Customer Questions & Answers:
148 Questions
 | 
175 Answers
Overall Rating:
3.857 out of 5
3.9
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Product Details

Questions & Answers for T-Mobile Family Mobile SIM Card & Activation Kit

Question

Will I be able to get a local number?

We are seriously looking at getting two lines under the unlimited talk and text. We live in Lawrenceburg, KY. Would we be able to get a Lawrenceburg phone number?
asked 3 years, 1 month ago
By
an anonymous customer
 - Kentucky
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
your number will be dictaded from the address you set up your account with
answered 3 years ago
By
stuartt
 - topeka, ks
answer 2
Yes you will. When you call to activate the two phones, you will need to give them a 5 digit zipcode (also knows as PPU = Primary Place of Usage). That will give you your area code for the phone.

- I hope this helps.
answered 3 years, 1 month ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Does this have a "World" use plan (use outside US)?

asked 3 years, 3 months ago
By
an anonymous customer
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Only in a couple of countries (like Canada, Mexico and a few other latin american countries) - last time I checked was in March 2011
answered 2 years, 11 months ago
By
pbchef
 - West Palm Beach, FL
answer 2
Yes... in a way.. Family Mobile has a feature to call any of these *14 countries: Mexico, Canada, China, Hong Kong, India, South Korea, Thailand, Malaysia, Singapore, Columbia, Costa Rica, Argentina, Bermuda, and Belgium. BUT you HAVE to get a Webpak for you to use it. the charge to use it:
$0.05/minute to landlines
$0.05/minute to mobile phones
(internationaly calling)
... In other words, you just pay a nickel out of the webpak.

- I hope this helps.

*Important Note: Rates vary for all other countries. Go to myfamilymobile.com for complete details.
answered 3 years, 2 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

does the t mobile 4g system work off the web pack

i have an unlocked 4g phone and i was wondering if fulll use of the towers is allowed by t mobile so is it edge 2g 3g 4g
asked 2 years, 10 months ago
By
mjlk
 - nh
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
I have a factory unlocked HTC MyTouch 4g and I used to have a HTC Inspire 4g. I was really confused on the whole 2g, 3g, 4g debates and so I did my own research on the web as well as asking various people. Now, this is to the best of my knowledge, but I could be wrong. Family Mobile uses the T-Mobile towers but only has acces to the 3g networks. You receive 250 MB of 3g speeds each month included in the cost for 1 month, and after that it drops down to 2g speeds. Honestly, with most phones having wifi anymore, the network speed won't affect you that much unless you're on the road and are trying to find a hotel's number or something like that--even then it will still work, just a little slower. 2g speeds is plenty fast enough to stream music like from pandora, 3g is fast enough for movies, like from netflix, 4g is just the next step from there

Side note relating to the same issues:

I'm not sure where I heard this, or if there's any truth to it at all. I haven't even googled it to check it out, so take it with a grain of salt or google it to determine its validity. Here it is: I've heard that most providers with 4g don't actually have 4g because it's "not ready" for any network yet, Anytime you see/hear about a "4g phone" that just means its 4g "Capable" it does not automatically mean you have 4g speeds. It's like saying that your vehicle is a 200mph vehicle, that doesn't mean you always drive that fast, it depends on where you're at. Well, the "where your at" (or location) from that analogy represents the network operator (T-mobile, Family Mobile, At&T, Sprint and so on), depending on which one you choose will determine what speeds you can utilize.
answered 1 year, 4 months ago
By
brittinmo
answer 2
I know that if you travel to the major cites you will get faster web.. It might be 4g.
answered 2 years, 9 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Can I make international calls?

asked 2 years, 11 months ago
By
lubeth
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
yes, they deduct the charges from your webpack.
answered 2 years, 11 months ago
By
pbchef
 - West Palm Beach, FL
answer 2
Never tried to, but the phone plan says you can.
answered 2 years, 11 months ago
By
Javadwc
 - Camby, IN
Question

I already have a motorola cliq?!

I already own the motorola cliq xt and have t-mobile service at the moment. Do I still need to unlock this phone in order to use this service?
asked 2 years, 10 months ago
By
JcoleTM
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Yes. Be sure the phone is unlocked. I purchased mine "unlocked" from Ebay and it works great on the Walmart Family Mobile. You can purchase the code from an honest business from Ebay and look up the instructions on how to unlock the phone on YouTube. Hope that helps!
answered 2 years, 9 months ago
By
Letseehere
 - Concord, CA
answer 2
No. Since it is a T-mobile phone it does not need to be unlocked. But however, if it is unlocked, the only benefit is that you could use AT&T service when you don't have coverage with Family Mobile... Neat aye?

- I hope this helps.
answered 2 years, 10 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Now that it's activated, when will it work?

It's been five hours. I was with T-Mobile w-no contract. Took my phone to walmart and got on family mobile. Now I can't make calls. When I try to make a call, it goes to Cust Serv and it's automated, doesn't recognize my account, and am unable to reach a live CSR. I tried to sign up on www.myfamilymobile.com and it also does not recognize my account. How long does it typically take to get functional?
asked 2 years, 9 months ago
By
CluelessInLA
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
typically it's right away active for at least out going calls. I would find a number for their customer service and call from another phone and keep dialing zero until you get a real person. Worst case, go into the store.
answered 2 years, 7 months ago
By
SciOpinion
answer 2
Mine was activated in just a moment or two. But the Data speed is just horrible - no 4G - just Edge. Gaak. Save your money.
answered 2 years, 9 months ago
By
Darkbob
 - Phoenix
Question

Does the $25 activation pak take care of the first months service? That is unlimited talk and text, Thanks.

asked 2 years, 9 months ago
By
an anonymous customer
 - Austin,Tx
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
No. It's more like an activation fee from other providers.
answered 2 years, 7 months ago
By
SciOpinion
answer 2
No. That is the activation fee for add-lines. The primary's activation fee is $45. The first month of service is depending on how many lines your adding. Then at the end of the month, you get billed. They dont send you the bill, they would email, txt saying you can pay. The examples of payment are : 1. Automatic payments(AutoPay)- You have the option to pay using a checking account, an ATM/Debit card or a credit card.

2. One-time payment – You can make an individual, one-time payment at myfamilymobile.com or through the automated phone system using a checking account, ATM/debit card, or credit card.

3. Pay at a Walmart location – You can make a payment at any Walmart location in the US. Use the Store Locator, to find a location near you. Please note: There is a processing fee of $0.88 for this payment option.

4. Pay over the phone – You can make a one-time payment or set up AutoPay through our automated phone system, or by speaking to a Customer Service representative by calling 1-877-440-9758 or dialing 611 from your Family Mobile phone. Please note: All payments made with a Customer Service representative require a $5.00 processing fee.

- I hope this helps.

(Info from https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BillingFAQ )
answered 2 years, 8 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

how much talk time comes w/ sim pack

Walmart Family Mobile SIM Card & Activation Kit comes w/ how much air time?? 1 month??? or do we have to buy that when we get the phones?
asked 2 years, 10 months ago
By
gatordog1978
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
After you make the purchase of the phone, you get to use unlimited and text messaging. If you get the activation that comes with a webpack, then you can receive picture text-messages, otherwise without the web-pack text only messages. You also have till the end of the month to pay an additional service fee of $30 for the unlimited minutes after activation. They send you a text notifying you of your bill, and this has to be paid as well as the next month's bill to keep the phone active.
answered 2 years, 9 months ago
By
Israelibound
answer 2
Family Mobile is postpaid. Meaning, it is not prepaid. It cones with $45 unlimited talk and txt for the first line, then $25 for lines 2-5.
answered 2 years, 9 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

if i already have two phones that can be used what do i need to buy to active my account?

asked 2 years, 7 months ago
By
dexlab
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
You need to buy 2 activation kits, which are just envelopes with sim cards and instructions on how to activate those sim cards. Right now they are $25 per kit. It's the same as an activation cost through another carrier.
answered 2 years, 7 months ago
By
SciOpinion
answer 2
If you have a STRAIGHT TALK phone all you need is the card!
answered 2 years, 7 months ago
By
an anonymous customer
Question

I already have 2 tmobile phones. If i buy the $25 activation kits, do i have to buy the $45 cards too?

asked 2 years, 9 months ago
By
peechez3179
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
You pay for the activation kits that come with the card. You then have 30 days to pay for the minutes your given after you pay for activation. Yes, I would recommend getting the cards too. Because the kits come with the activation of the phone, but unless that $30 is paid for, per line, the phones will be shut off.
answered 2 years, 9 months ago
By
Israelibound
answer 2
No. Walmart Family Mobile don't use prepaid cards. It is postpaid service. You would check your bill @ myfamilymobile.com to make payments (or 611) and to check your statements.

- I hope this helps.
answered 2 years, 9 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
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