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Family Mobile SIM Card & Activation Kit

Customer Questions & Answers for
Family Mobile SIM Card & Activation Kit

The Walmart Family Mobile SIM Card Activation Kit includes everything you need to activate wireless service with Walmart Family Mobile. Use this kit to begin receiving Unlimited Talk, Text & Web service, with unlimited calling across the U.S. -- all with no annual contract and no credit check. The Activation Kit can be used with Walmart Family Mobile phones, or any unlocked GSM phone that takes a standard SIM.
Customer Questions & Answers:
148 Questions
 | 
175 Answers
Overall Rating:
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Product Details

Questions & Answers for T-Mobile Family Mobile SIM Card & Activation Kit

Question

Can you use a new prepaid tmoble, Att or virgin phone and Activate with wfm?

asked 3 years, 7 months ago
By
jer27
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
you can use a tmobile prepaid without a problem..youd have to unlock your att phone before porting it to wfm. and i believe you must do the same thing with virgin
answered 3 years, 7 months ago
By
stuartt
 - topeka, ks
answer 2
you can .. in a way. the phone has to be unlocked for it to accept the Family Mobile sim card. If you dont have a unlocked phone, you can get it unlocked. You can call the MANUFACTURER of the phone to get the unlock code for the phone or (the better option) you can find the phone unlocked on ebay/amazon.

- I hope this helps.
answered 3 years, 7 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

I have an unlocked blackberry curve 8330 and I need to activate it

asked 3 years, 3 months ago
By
Arniethegolfer
 - Illinois
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
You can activate it for you to use with Family Mobile service. The talk and txt will work fine. But the webpak will NOT work at all. Since the webpak does not have the feature for it to work on blackberrys (which is also called "blackberry data plan" - for 2 yr contract sim card holders)

- I hope this helps.
answered 3 years, 2 months ago
By
FamilyMobileExpert
 - 1447 Superior, WI
answer 2
On Family Mobile? Internet, MMS wont work, since their are no Service books for WFM
answered 3 years, 3 months ago
By
Davidxd91
Question

Now that it's activated, when will it work?

It's been five hours. I was with T-Mobile w-no contract. Took my phone to walmart and got on family mobile. Now I can't make calls. When I try to make a call, it goes to Cust Serv and it's automated, doesn't recognize my account, and am unable to reach a live CSR. I tried to sign up on www.myfamilymobile.com and it also does not recognize my account. How long does it typically take to get functional?
asked 3 years, 3 months ago
By
CluelessInLA
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
typically it's right away active for at least out going calls. I would find a number for their customer service and call from another phone and keep dialing zero until you get a real person. Worst case, go into the store.
answered 3 years, 1 month ago
By
SciOpinion
answer 2
Mine was activated in just a moment or two. But the Data speed is just horrible - no 4G - just Edge. Gaak. Save your money.
answered 3 years, 3 months ago
By
Darkbob
 - Phoenix
Question

Can I make international calls?

asked 3 years, 6 months ago
By
lubeth
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
yes, they deduct the charges from your webpack.
answered 3 years, 5 months ago
By
pbchef
 - West Palm Beach, FL
answer 2
Never tried to, but the phone plan says you can.
answered 3 years, 5 months ago
By
Javadwc
 - Camby, IN
Question

does the t mobile 4g system work off the web pack

i have an unlocked 4g phone and i was wondering if fulll use of the towers is allowed by t mobile so is it edge 2g 3g 4g
asked 3 years, 4 months ago
By
mjlk
 - nh
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
I have a factory unlocked HTC MyTouch 4g and I used to have a HTC Inspire 4g. I was really confused on the whole 2g, 3g, 4g debates and so I did my own research on the web as well as asking various people. Now, this is to the best of my knowledge, but I could be wrong. Family Mobile uses the T-Mobile towers but only has acces to the 3g networks. You receive 250 MB of 3g speeds each month included in the cost for 1 month, and after that it drops down to 2g speeds. Honestly, with most phones having wifi anymore, the network speed won't affect you that much unless you're on the road and are trying to find a hotel's number or something like that--even then it will still work, just a little slower. 2g speeds is plenty fast enough to stream music like from pandora, 3g is fast enough for movies, like from netflix, 4g is just the next step from there

Side note relating to the same issues:

I'm not sure where I heard this, or if there's any truth to it at all. I haven't even googled it to check it out, so take it with a grain of salt or google it to determine its validity. Here it is: I've heard that most providers with 4g don't actually have 4g because it's "not ready" for any network yet, Anytime you see/hear about a "4g phone" that just means its 4g "Capable" it does not automatically mean you have 4g speeds. It's like saying that your vehicle is a 200mph vehicle, that doesn't mean you always drive that fast, it depends on where you're at. Well, the "where your at" (or location) from that analogy represents the network operator (T-mobile, Family Mobile, At&T, Sprint and so on), depending on which one you choose will determine what speeds you can utilize.
answered 1 year, 11 months ago
By
brittinmo
answer 2
I know that if you travel to the major cites you will get faster web.. It might be 4g.
answered 3 years, 4 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Does the $25 activation pak take care of the first months service? That is unlimited talk and text, Thanks.

asked 3 years, 3 months ago
By
an anonymous customer
 - Austin,Tx
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
No. It's more like an activation fee from other providers.
answered 3 years, 1 month ago
By
SciOpinion
answer 2
No. That is the activation fee for add-lines. The primary's activation fee is $45. The first month of service is depending on how many lines your adding. Then at the end of the month, you get billed. They dont send you the bill, they would email, txt saying you can pay. The examples of payment are : 1. Automatic payments(AutoPay)- You have the option to pay using a checking account, an ATM/Debit card or a credit card.

2. One-time payment – You can make an individual, one-time payment at myfamilymobile.com or through the automated phone system using a checking account, ATM/debit card, or credit card.

3. Pay at a Walmart location – You can make a payment at any Walmart location in the US. Use the Store Locator, to find a location near you. Please note: There is a processing fee of $0.88 for this payment option.

4. Pay over the phone – You can make a one-time payment or set up AutoPay through our automated phone system, or by speaking to a Customer Service representative by calling 1-877-440-9758 or dialing 611 from your Family Mobile phone. Please note: All payments made with a Customer Service representative require a $5.00 processing fee.

- I hope this helps.

(Info from https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BillingFAQ )
answered 3 years, 2 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

I already have a motorola cliq?!

I already own the motorola cliq xt and have t-mobile service at the moment. Do I still need to unlock this phone in order to use this service?
asked 3 years, 4 months ago
By
JcoleTM
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Yes. Be sure the phone is unlocked. I purchased mine "unlocked" from Ebay and it works great on the Walmart Family Mobile. You can purchase the code from an honest business from Ebay and look up the instructions on how to unlock the phone on YouTube. Hope that helps!
answered 3 years, 4 months ago
By
Letseehere
 - Concord, CA
answer 2
No. Since it is a T-mobile phone it does not need to be unlocked. But however, if it is unlocked, the only benefit is that you could use AT&T service when you don't have coverage with Family Mobile... Neat aye?

- I hope this helps.
answered 3 years, 4 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Could I use My old t-mobile cell phone with the family plan?

How could I know that my old cellphone is unlock?
asked 3 years, 4 months ago
By
solonovitz
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Actually you can use ANY t mobile phone that is unlocked or locked to t mobile.
answered 3 years, 4 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
answer 2
A way to find out if it is unlocked is by installing a new SIM card in the phone. If the phone is locked, it will ask for a code to "unlock" the phone. If the phone does not ask for a code after installing the new SIM card, then the phone is already unlocked.

I suggest looking up YouTube videos on how that particular phone is unlocked. It give you ideas how a locked phone functions. Hope that hopes.
answered 3 years, 4 months ago
By
Letseehere
 - Concord, CA
Question

When you purchase this package how many minutes do you recieve, or does it give you the unlimited minutes right away?

asked 3 years, 8 months ago
By
an anonymous customer
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
unlimited right away
answered 3 years, 7 months ago
By
stuartt
 - topeka, ks
answer 2
When you activate the activation card(s), the first line is the primary. You would get the unlimited talk and text right as soon you get the phone # to your new sim card. Or if you purchase a phone with the activation kit, you can use it right a way.. I hope this halps.
answered 3 years, 8 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Will an LG Optimus from Sprint work on Famly Mobile?

I currently have Sprint but would like to give this walmart mobile a try. I would like to keep my current phone which is an LG optimus/Android. I have no idea how to get it unlocked? I have a Micro SD card but no sim card. Help Please! Thanks in advance
asked 3 years, 7 months ago
By
nylia07
 - Indiana
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
if you unlock your phone then yes...as long as it is sim based
answered 3 years, 7 months ago
By
stuartt
 - topeka, ks
answer 2
Ok I can give you advice to unlock the LG Optimus but it will NOT work with Walmart Family Mobile. Family Mobile uses a sim card and Sprint does not. the only carrier to use it with is Verizon or any other CDMA company.

- I hope this helps.
answered 3 years, 7 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
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