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Looking for Answers about T-Mobile Family Mobile SIM Card & Activation Kit?

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Most Recent Questions
Recent Question:
how can i view my family plan accout?
Recent Question:
I CANNOT find NOT ONE SINGLE place to buy ANYTHING with this extras pack card, I DON'T. want it for calls or text or directory. assistance.
Recent Question:
Can Moto G (pre-paid) be used as a hotspot for a tablet?
Recent Question:
Can a Family Mobile account be paid with a Walmart Gift Card?
Recent Question:
Where can I add money on my top up card it is good for 2years
Questions with Most Recent Answers
Question:
How long is the card good for?? 30 days or unlimited?
Question:
How many GBs do you get for the $60.00 card
Question:
when you purchace a refill card can you get the number off the card asap?
Question:
I CURRENTLY HAVE A 60 BROADBAND CARD THAT HAS 2 GB AND EXPIRES IN 30 DAYS. IF I BUY THE 90 CARD WITH 10 GB DOES IT EXPIRE IN 30 DAYS ALSO?
Question:
With broadband card, can I use it fot internet on my lap-top?
Family Mobile SIM Card & Activation Kit

Customer Questions & Answers for
Family Mobile SIM Card & Activation Kit

The Walmart Family Mobile SIM Card Activation Kit includes everything you need to activate wireless service with Walmart Family Mobile. Use this kit to begin receiving Unlimited Talk, Text & Web service, with unlimited calling across the U.S. -- all with no annual contract and no credit check. The Activation Kit can be used with Walmart Family Mobile phones, or any unlocked GSM phone that takes a standard SIM.
Customer Questions & Answers:
148 Questions
 | 
175 Answers
Overall Rating:
3.791 out of 5
3.8
out of
5
Product Details

Questions & Answers for T-Mobile Family Mobile SIM Card & Activation Kit

Question

is it a pre paid phone

do you purchase minute cards or do you get a bill in the mail
asked 4 years, 1 month ago
By
suzie4268
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
It is called a "postpaid" account rather than prepaid. You can either buy a card in Walmart every month or just set it up through your bank so you never have to worry about losing your number. Minutes & text are unlimited.
answered 4 years ago
By
Javadwc
 - Camby, IN
answer 2
Family Mobile does not use minute cards. Family Mobile is a post-paid service that does noty mail out the bill. There are several different payment options available:
"*1. Automatic payments(AutoPay)- You can set up AutoPay through your online account access at myfamilymobile.com With AutoPay, your monthly payments are automatically processed each month. You have the option to pay using a checking account, an ATM/Debit card or a credit card.
2. One-time payment – You can make an individual, one-time payment at myfamilymobile.com or through the automated phone system using a checking account, ATM/debit card, or credit card.
3. Pay at a Walmart location – You can make a payment at any Walmart location in the US. Use the Store Locator, to find a location near you. Please note: There is a processing fee of $0.88 for this payment option.
4. Pay over the phone – You can make a one-time payment or set up AutoPay through our automated phone system, or by speaking to a Customer Service representative by calling 1-877-440-9758 or dialing 611 from your Family Mobile phone. Please note: All payments made with a Customer Service representative require a $5.00 processing fee."
For the bill in mail, "*No. All Family Mobile accounts automatically receive text message billing notifications. With this service, when your bill is prepared each month, you receive the total amount and date due via text message to your phone. If you require more detail, you can view your full bill online when you sign in to myfamilymobile.com. You can also choose to receive a bill reminder via email; you can select this option in your Profile on the myfamilymobile.com website"
The only one that is kinda like pre-paid is the webpak. You would use it when you need it and it does not expire!

- I hope this helps

* - information came from: https://www.myfamilymobile.com/Support/DeviceSupport/DeviceSupport.aspx?supporttype=BillingFAQ
answered 4 years, 1 month ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Can I keep my same number

asked 4 years, 1 month ago
By
614janice
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Yes
answered 4 years ago
By
pbchef
 - West Palm Beach, FL
answer 2
Yes - but, call customer service to do it - don't try to do it online. Cust Service is great - very helpful and knowledgable.
answered 4 years ago
By
BusyMom1924
 - Santa Rosa, CA
Question

Can I make international calls?

asked 4 years, 1 month ago
By
lubeth
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
yes, they deduct the charges from your webpack.
answered 4 years ago
By
pbchef
 - West Palm Beach, FL
answer 2
Never tried to, but the phone plan says you can.
answered 4 years ago
By
Javadwc
 - Camby, IN
Question

do they do a credit check

asked 4 years ago
By
aggiebell
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
No they dont do a credit check.. and they dont use minutes.. it is UNLIMITED talk and txt for $45 a month + $25 add line (up to 4)

- I hope this helps.
answered 3 years, 11 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
answer 2
I don't believe so, because you just buy the minutes and you use the minutes, then you buy more minutes. no need of a credit check.
answered 4 years ago
By
sharel
 - united states
Question

I already have a motorola cliq?!

I already own the motorola cliq xt and have t-mobile service at the moment. Do I still need to unlock this phone in order to use this service?
asked 3 years, 11 months ago
By
JcoleTM
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Yes. Be sure the phone is unlocked. I purchased mine "unlocked" from Ebay and it works great on the Walmart Family Mobile. You can purchase the code from an honest business from Ebay and look up the instructions on how to unlock the phone on YouTube. Hope that helps!
answered 3 years, 11 months ago
By
Letseehere
 - Concord, CA
answer 2
No. Since it is a T-mobile phone it does not need to be unlocked. But however, if it is unlocked, the only benefit is that you could use AT&T service when you don't have coverage with Family Mobile... Neat aye?

- I hope this helps.
answered 3 years, 11 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

does the t mobile 4g system work off the web pack

i have an unlocked 4g phone and i was wondering if fulll use of the towers is allowed by t mobile so is it edge 2g 3g 4g
asked 3 years, 11 months ago
By
mjlk
 - nh
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
I have a factory unlocked HTC MyTouch 4g and I used to have a HTC Inspire 4g. I was really confused on the whole 2g, 3g, 4g debates and so I did my own research on the web as well as asking various people. Now, this is to the best of my knowledge, but I could be wrong. Family Mobile uses the T-Mobile towers but only has acces to the 3g networks. You receive 250 MB of 3g speeds each month included in the cost for 1 month, and after that it drops down to 2g speeds. Honestly, with most phones having wifi anymore, the network speed won't affect you that much unless you're on the road and are trying to find a hotel's number or something like that--even then it will still work, just a little slower. 2g speeds is plenty fast enough to stream music like from pandora, 3g is fast enough for movies, like from netflix, 4g is just the next step from there

Side note relating to the same issues:

I'm not sure where I heard this, or if there's any truth to it at all. I haven't even googled it to check it out, so take it with a grain of salt or google it to determine its validity. Here it is: I've heard that most providers with 4g don't actually have 4g because it's "not ready" for any network yet, Anytime you see/hear about a "4g phone" that just means its 4g "Capable" it does not automatically mean you have 4g speeds. It's like saying that your vehicle is a 200mph vehicle, that doesn't mean you always drive that fast, it depends on where you're at. Well, the "where your at" (or location) from that analogy represents the network operator (T-mobile, Family Mobile, At&T, Sprint and so on), depending on which one you choose will determine what speeds you can utilize.
answered 2 years, 5 months ago
By
brittinmo
answer 2
I know that if you travel to the major cites you will get faster web.. It might be 4g.
answered 3 years, 10 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

how much talk time comes w/ sim pack

Walmart Family Mobile SIM Card & Activation Kit comes w/ how much air time?? 1 month??? or do we have to buy that when we get the phones?
asked 3 years, 11 months ago
By
gatordog1978
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
After you make the purchase of the phone, you get to use unlimited and text messaging. If you get the activation that comes with a webpack, then you can receive picture text-messages, otherwise without the web-pack text only messages. You also have till the end of the month to pay an additional service fee of $30 for the unlimited minutes after activation. They send you a text notifying you of your bill, and this has to be paid as well as the next month's bill to keep the phone active.
answered 3 years, 10 months ago
By
Israelibound
answer 2
Family Mobile is postpaid. Meaning, it is not prepaid. It cones with $45 unlimited talk and txt for the first line, then $25 for lines 2-5.
answered 3 years, 10 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Could I use My old t-mobile cell phone with the family plan?

How could I know that my old cellphone is unlock?
asked 3 years, 11 months ago
By
solonovitz
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
Actually you can use ANY t mobile phone that is unlocked or locked to t mobile.
answered 3 years, 10 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
answer 2
A way to find out if it is unlocked is by installing a new SIM card in the phone. If the phone is locked, it will ask for a code to "unlock" the phone. If the phone does not ask for a code after installing the new SIM card, then the phone is already unlocked.

I suggest looking up YouTube videos on how that particular phone is unlocked. It give you ideas how a locked phone functions. Hope that hopes.
answered 3 years, 11 months ago
By
Letseehere
 - Concord, CA
Question

I already have 2 tmobile phones. If i buy the $25 activation kits, do i have to buy the $45 cards too?

asked 3 years, 11 months ago
By
peechez3179
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
You pay for the activation kits that come with the card. You then have 30 days to pay for the minutes your given after you pay for activation. Yes, I would recommend getting the cards too. Because the kits come with the activation of the phone, but unless that $30 is paid for, per line, the phones will be shut off.
answered 3 years, 10 months ago
By
Israelibound
answer 2
No. Walmart Family Mobile don't use prepaid cards. It is postpaid service. You would check your bill @ myfamilymobile.com to make payments (or 611) and to check your statements.

- I hope this helps.
answered 3 years, 10 months ago
By
StevenElectronicAssociate
 - Superior, WI 1447
Question

Now that it's activated, when will it work?

It's been five hours. I was with T-Mobile w-no contract. Took my phone to walmart and got on family mobile. Now I can't make calls. When I try to make a call, it goes to Cust Serv and it's automated, doesn't recognize my account, and am unable to reach a live CSR. I tried to sign up on www.myfamilymobile.com and it also does not recognize my account. How long does it typically take to get functional?
asked 3 years, 10 months ago
By
CluelessInLA
on Family Mobile SIM Card & Activation Kit
2 answers
Answers
answer 1
typically it's right away active for at least out going calls. I would find a number for their customer service and call from another phone and keep dialing zero until you get a real person. Worst case, go into the store.
answered 3 years, 8 months ago
By
SciOpinion
answer 2
Mine was activated in just a moment or two. But the Data speed is just horrible - no 4G - just Edge. Gaak. Save your money.
answered 3 years, 10 months ago
By
Darkbob
 - Phoenix
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