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Most Recent Questions
Recent Question:
Exactly how many filters does this vacum have?
Recent Question:
What is the main difference between the NV351 and the Pro version NV355?
Recent Question:
Where can I get the filter replacement for this model????
Recent Question:
what has happened to bagged Vacumns
Questions with Most Recent Answers
Question:
does it have a high setting cannot push my vacum on new smartstrand carpet
Question:
Can you buy parts? I've had my machine for about 4 or 5 years and I really love it but the hose just broke off at the end where it fits into vaccum.

Customer Questions & Answers for
Shark Shark Navigator Lift-Away Bagless Upright Vacuum, NV351

The new portable Shark Navigator Lift-Away Bagless Upright Vacuum is a versatile and powerful upright vacuum designed for deep cleaning on all floor surface types. Clean faster and better than ever before with the Shark Lift-Away's "Never Loses Suction" technology, a lightweight detachable canister, swivel steering, and anti-allergen complete seal technology. It'll be easier to vacuum under tables and chairs, make tight corners, and access other hard to reach places. Plus, this upright vacuum features more deep cleaning power and more dust cup capacity for longer times in between vacuuming - helping you save time. The Shark Navigator Lift Away is backed by a 5-year limited warranty.
Customer Questions & Answers:
164 Questions
 | 
587 Answers
Overall Rating:
4.649 out of 5
4.6
out of
5
Product Details

Questions & Answers for Shark Shark Navigator Lift-Away Bagless Upright Vacuum, NV351

Question

How does this work on wood laminate ?

asked 1 month ago
By
HO
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
6 answers
Answers
answer 1
Works very well on wood or wood laminate.
answered 1 day ago
By
CRNP
answer 2
I am pleased with the way it works on my wood floor...it is powerful and seems to suck up everything I throw at it.
answered 1 day ago
By
donabella123
answer 3
It works perfectlhy.
answered 6 days ago
By
Gardenpoet
answer 4
It works very badly and 9 times out of 10 instantly breaks.
answered 2 weeks, 2 days ago
By
FaZeCLaN
answer 5
Fabulous. Love this vacuum.
answered 1 month ago
By
dundette
answer 6
Outstanding on all hard floors. The vacuum offers maximum suction even when the brush roll is not turned on.
answered 1 month ago
By
Shark Support Team
Question

Can you buy parts? I've had my machine for about 4 or 5 years and I really love it but the hose just broke off at the end where it fits into vaccum.

The navigator (the purple one) lift away bagless
asked 6 days ago
By
Judy
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
2 answers
Answers
answer 1
You can order parts from shark.com
answered 1 day ago
By
CRNP
answer 2
Go here and see if these parts help you: http://www.sharkclean.com/rotator/professional-lift-away-nv500/parts-and-accessories/
answered 4 days ago
By
Flippo
Question

How hard is it to push?

asked 2 weeks, 6 days ago
By
Kathy
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
6 answers
Answers
answer 1
I am 70... This is so easy to navigate!!!
answered 1 week ago
By
embroiderit
answer 2
Do you even lift? Because that would determine how hard it would be for you.
answered 2 weeks, 2 days ago
By
FaZeCLaN
answer 3
It is light weight and easy to push! You will love it!
answered 2 weeks, 3 days ago
By
14buroak
answer 4
No it is very light and quieter than most vacuum I love it but the latch is a problem them being plastic....
answered 2 weeks, 3 days ago
By
LindaJ49
answer 5
Easy, on the base there is a picture of a foot, putting your foot on that area allows the handle to move slightly downward so you can begin pushing.
answered 2 weeks, 3 days ago
By
Supershark
answer 6
It is very light and pushes easily forward and back. Its swivel is not as sharp as I anticipated, but it does help to get around furniture, etc.
answered 2 weeks, 5 days ago
By
Cambo84
Question

My vacuum has suddenly started sucking air from a 'vent' on the side of the body

I have the Shark Navigator Lift-Away Bagless Upright Vacuum in lavender, model NV352. This vacuum was working great, but suddenly last time I was using it it started sucking in air from a small, rectangular 'vent' on the left side of the body (as you are facing it). It is next to the exhaust filter on the front, and it is not mentioned in the manual. When this happens, the vacuum doesn't pick up dirt well. I have to turn it off and back on, and it works fine for maybe 30 seconds, then starts sucking in air through the vent again. The brush roll is still working, I've tried adjusting the suction, and I can't find any blockages anywhere or any other issues. Why is this happening?? What is the purpose of the vent? And what do I do to fix it?
asked 2 months, 2 weeks ago
By
cleanplease
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
3 answers
Answers
answer 1
Smash the vent. It can't be silly if there is no vent at all!
answered 2 weeks, 2 days ago
By
FaZeCLaN
answer 2
The air vent turns on the neck of the vacuum right where it is sucking air. You can close it or use while it is open.
I hope this helps.
answered 1 month, 3 weeks ago
By
tigger1219
answer 3
the vent opens when the mahicne starts to overheat. This reads like your filters are not letting air through to cool the engine. Shark Customer care are ready to assist and you will see out phone numbe ron the mahcine.
answered 2 months, 1 week ago
By
Shark Support Team
Question

I bought the shark lift-away vacuum yesterday, and I can't figure where they store the electric cord when not in use.

Its model no. nv351
asked 1 month, 3 weeks ago
By
Carol
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
3 answers
Answers
answer 1
You should probably store it with the vacuum.
answered 2 weeks, 2 days ago
By
FaZeCLaN
answer 2
It has a hook on the bottom right side of the vacuum and the top hook is one that you had to put it together before you snapped in the hose and handle piece. I am wondering if someone didn't follow the directions when putting your vacuum together and just snapped it together.
answered 1 month, 2 weeks ago
By
Janerlou
answer 3
When you assembled the vacuum, there should be two hangers on the right hand side of the vacuum. One facing up and one facing down, so that you can wrap the cord around them.
answered 1 month, 3 weeks ago
By
MomwithOCD
Question

Hardwood floors

Can you turn off the brush to vacume hardwood floors?
asked 1 month, 3 weeks ago
By
Dina
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
4 answers
Answers
answer 1
No, but you can turn off the vacuum and that will work just as well.
answered 2 weeks, 2 days ago
By
FaZeCLaN
answer 2
You certainly can!
answered 1 month ago
By
dundette
answer 3
Yes, switch to floor or vacuum
answered 1 month, 2 weeks ago
By
Bluejeans64
answer 4
Yes, you can turn off the brush feature. It has two settings. I use it on my hardwood floors and it works great.
answered 1 month, 3 weeks ago
By
MomwithOCD
Question

how many filters does it have that need replacement?

asked 4 weeks ago
By
kd
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
3 answers
Answers
answer 1
I have had mine for nearly three years. There are 2 filters but they are washable. I am just now thinking about buying new filters and they cost like $10. of both of them. You will love this machine. It's the best ever. Can't find a hose for it though.
answered 2 weeks, 3 days ago
By
14buroak
answer 2
It has two filters that are both washable. I have owned one of these vacuums for 3 years and haven't bought any new filters yet.
answered 3 weeks ago
By
Al745
answer 3
The filters should outlive the rest of the machine. We suggest rinsing them regularily rather than replacing them. if you do desire extras, they are located in two areas:

1- Pre motor foam and pre motor felt filters: These sit on top of the engine and below the dustcontainer. We recommend cleaning them at last every three months. (replacements are sold together)

2- The post motor filter: in front of the machine behind the exhaust grill. We recommend cleaning that one at least once per 12 months.
answered 3 weeks, 5 days ago
By
Shark Support Team
Question

how many amps does it have /

asked 3 months, 3 weeks ago
By
nicky
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
2 answers
Answers
answer 1
10 amps. But the lower amps makes it lighter, and the way it is designed it actually has much more suction then my last 12 Amp vacuum (Eureka).
answered 2 weeks, 5 days ago
By
Cambo84
answer 2
She had no amps of its own, but nameplate states that she'll draw 10 from a receptacle.
answered 3 months, 3 weeks ago
By
Highwire
Question

navigator differences

is the only difference between navigator models the number and kind of attachments that are included? are the power (amps), the suction and the cleaning path width the same? thanks!
asked 4 months, 2 weeks ago
By
occamsrazor
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
2 answers
Answers
answer 1
I had the same question, so I went to the website and then to the customer support "live chat". The person from the manufacturer said the only difference was the attachments. In fact, it has the same manual for both models.
answered 2 weeks, 5 days ago
By
Cambo84
answer 2
I own two different models of the Shark vacuums - Navigator Pro - purchased in Feb 2013 and Navigator Lift-Away - purchased a week or so ago. The cleaning path, amps and attachments are the same.

The differences between the Pro and the Lift-Away:
The Lift-Away has a suction control dial, which is nice depending on what you are vacuuming. Area rugs get sucked up often with these vacuums because of their amazing power. the Lift-Away allows you to easily adjust that, so it doesn't happen.

The Lift-Away has a swivel head which makes it easier to vacuum around furniture, corners, etc. The attachments are the same on both vacuums.

I am completely sold on ANY of their vacuums and would choose them over any Dyson out there (for instance). My only problem with the two I've purchased is that the third attachment - the rotary brush for cleaning pet hair from furniture - does not have a place to store it on the machine. That just seems silly to me. With my first purchase, I tried sticking it to the machine with velcro, but that didn't work so well because of all the movement you are putting the machine through when vacuuming. But it's definitely not a deal breaker for me!! I hope this helps! :)
answered 3 months, 3 weeks ago
By
Raina04
Question

I'm 65 yr old w/ arthritis. How heavy is this machine and is it self propelled?

asked 1 month, 3 weeks ago
By
arthritis
on Shark Navigator Lift-Away Bagless Upright Vacuum, NV351
4 answers
Answers
answer 1
I am also a senior....the vacuum is very light weight. With the roller on it feels like it is self propelled but it is not....and it runs very quietly.
answered 1 month ago
By
dundette
answer 2
No, it is not self propelled. It does have some weight to it. This may be a problem when having to pick it up. It pushes around fairly easy though.
answered 1 month, 3 weeks ago
By
MomwithOCD
answer 3
very light, you can adjust the suction if its to hard to pull/push
answered 1 month, 3 weeks ago
By
katty67
answer 4
This product is great! I have a broken leg right now and I can still use it. The vacuum is self propelled and is easy to use. It also comes apart for stairs and other little tasks.
answered 1 month, 3 weeks ago
By
tigger1219
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