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Customer Questions & Answers for
Motorola ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router

Motorola easy-to-use SBG6580 SURFboard Wireless Cable Modem Gateway unlocks the potential of offering innovative ultra-broadband data and multimedia services as well as high-bandwidth home networking. This powerful gateway enables channel bonding of up to eight downstream channels and four upstream channels.
Customer Questions & Answers:
94 Questions
 | 
204 Answers
Overall Rating:
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Product Details

Questions & Answers for Motorola ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router

Question

will this modem works as a router as well, or I need to buy a router also?...thanks

asked 2 years, 9 months ago
By
mtmendez
 - hollywood
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
5 answers
Answers
answer 1
It will work as a router. You may connect via WiFi (802.11 a/b/g/n) or one of the four Gigabit Ethernet ports. It supports simultaneous use of a primary WiFi network and a guest WiFi network (guest access is optional).

Source:
http://www.motorola.com/on/demandware.static/Sites-Site/Sites-Motorola_US-Library/default/v1335985434876/Promotion/cross-sell/cable-modem/SURFboard_SBG6580_UserGuide.pdf?version=1,336,493,317,000
answered 2 years, 2 months ago
By
mountainmanlee
answer 2
I thought this works as a router too, but I guess we still need to get a router for upstairs because my daughters computer loses the connection constantly since we hooked up the surfboard. My connection (on same floor as surfboard) works fine BUT I do believe the overall "speed" is much slower than before when we had connection with rented modem from Charter. Anyone else have these two issues - ?
answered 2 years, 2 months ago
By
wanderlinghs
answer 3
It's a modem AND a router, in one unit, a lot less used up space, and fewer cables needed. It takes up about 2"wide by 7" long, a very small footprint.
answered 2 years, 8 months ago
By
Ranscott2011
 - Wichita, Kansas
answer 4
It is a modem and router combined.
answered 2 years, 8 months ago
By
BobCinUtah
 - Ogden, UT
answer 5
I'm using this as a router and a modem, works great
answered 2 years, 9 months ago
By
kew1
 - Ann Arbor, MI
Question

does this modem work with Time Warner?

asked 1 year, 7 months ago
By
trovador
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
5 answers
Answers
answer 1
Yes.
answered 2 months, 2 weeks ago
By
txyoji
answer 2
Yes, just contact them after you have set up the modem so they can have their system recognize the modem and disconnect their modem.
answered 1 year, 6 months ago
By
technogeek50
answer 3
YES. I have TW Roadrunner in Yuma, AZ. Works great but follow instructions & call TW to resend signal when the instructions say to.
answered 1 year, 7 months ago
By
paulab10
answer 4
It is listed as tested and approved on time warners customer service web site. They also list step by step directions for installing yourself and when to call them with your mac address from the bottom of the unit.
answered 1 year, 7 months ago
By
an anonymous customer
answer 5
Yes but you have to call time warner to activate
answered 1 year, 7 months ago
By
twctechno
Question

Will this work with Windows 8?

asked 1 year, 7 months ago
By
sanderson
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
5 answers
Answers
answer 1
Yes
answered 2 months, 2 weeks ago
By
txyoji
answer 2
yes
answered 10 months ago
By
trenton1
answer 3
YES
answered 1 year, 3 months ago
By
ccs714
answer 4
Yes, any operating system will work.
answered 1 year, 6 months ago
By
technogeek50
answer 5
Yes this will work with 8.
answered 1 year, 6 months ago
By
bearwuv
Question

I have Cable with Internet & Phone service, will it work for me?

asked 2 years, 9 months ago
By
sparkszap
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
It does work with all Voip, although it works with PhonePower, they have specific setting for you to configure it with their service.
answered 2 years, 1 month ago
By
ccs714
answer 2
yes...it's the exact same one I rented from my cable company
answered 2 years, 6 months ago
By
gadgetladi
answer 3
Yes. I have cable internet, and cable phone, or voip as they refer to it. All work great. With my ethernet cable plugged into my laptop instead of using my wireless, it says I am getting 1gbps. Then again, I have the fastest internet that Cox offers, so the speeds of others may vary depending on what service they have. My "voip" internet phone service plugs directly into this modem/router, and I can't tell the difference from the old fashioned home phone service. I'm using Phone.com as my voip phone service.
I run 2 pc's, the voip phone, and watch Netflix movies, all thru this modem/router, and also a Clickfree wireless backup unit. All work great. I highly recommend this modem/router.
answered 2 years, 6 months ago
By
Ranscott2011
 - Wichita, Kansas
Question

Is this N, G, & B compatible? What is the range of the signal?

asked 2 years, 8 months ago
By
WonderinMan
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
It is 802.11 a/b/g/n compatible.

Range is tricky to predict. It depends heavily on the location of the modem, the location of the device, objects or walls between them, and levels of electromagnetic interference (the most common source of EMI are microwave ovens).

Anecdotal evidence seems to suggest a range much greater than that of average wireless access points. Perhaps as much as double.

Sources:
Word of mouth and the product user guide (link below)

http://www.motorola.com/on/demandware.static/Sites-Site/Sites-Motorola_US-Library/default/v1335985434876/Promotion/cross-sell/cable-modem/SURFboard_SBG6580_UserGuide.pdf?version=1,336,493,317,000
answered 2 years, 2 months ago
By
mountainmanlee
answer 2
It's A,G,B backwards compatible, according to the modem documentation. It is an "N" modem gateway, the latest technology at Docsis 3.0, up to 8 times faster than Docsis 2.0, of course you'd have to have Docsis 3.0 service from your internet service provider to get the higher speeds, also according to the documention that came with the unit. It is backwards compatible with Docsis 1 and 2.0, according to the documentation. I am very impressed with it.
It is both modem AND router.
Can't help on distance measurements, but I'm sure the info is available on the Motorola website.
answered 2 years, 8 months ago
By
Ranscott2011
 - Wichita, Kansas
answer 3
Yes it is backwards compatiable.
answered 2 years, 8 months ago
By
BobCinUtah
 - Ogden, UT
Question

What is the speed of this modem

I would like to know what the mbps upload and mbps download speeds are for this modem, Motorola SBG6580 SURFboard DOCSIS 3.0 Wireless Cable Modem Gateway, thanks
asked 2 years, 7 months ago
By
an anonymous customer
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
It is more likely that your upload/download rates will be limited by your ISP than by this modem. It has a theoretical data transfer rate of 343 Mbps if all 8 channels are utilized. If a single channel is utilized, the theoretical data transfer rate is 43 Mbps.

Source:
http://www.motorola.com/on/demandware.static/Sites-Site/Sites-Motorola_US-Library/default/v1335985434876/Promotion/cross-sell/cable-modem/SURFboard_SBG6580_UserGuide.pdf?version=1,336,493,317,000
answered 2 years, 2 months ago
By
mountainmanlee
answer 2
My measurements, using speed test.com, show 22mbps download and 4 Mbps upload.
answered 2 years, 4 months ago
By
h2osunsand
 - Ft Myers, FL
answer 3
I get 133mbps wireless, according to my laptop. However, according to a speed test web site, I get 43mbps, directly plugging in to the modem. Cox said I should get at least 21mbps, so either way, I'm happy. On wireless, according to that website mentioned, I get 21mbps.
Those are all download speeds. All I can say is that it's the fastest thing I've ever owned.
answered 2 years, 7 months ago
By
Ranscott2011
 - Wichita, Kansas
Question

Do I have to purchase another piece of equipment to make this Wi-Fi ready or is Wi-Fi built in?

asked 2 years, 1 month ago
By
an anonymous customer
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
NO
answered 2 years, 1 month ago
By
ccs714
 - Prescott, AZ
answer 2
The wi-fi is built in. It is your modem and wireless router in-one!
answered 2 years, 1 month ago
By
GladPanda
 - Columbia, TN
answer 3
Wi-Fi built in.
answered 2 years, 1 month ago
By
Hammer51
 - Wintersville, Ohio
Question

i now have a router and TWC modem, will the SBG6580 eliminate my router?

asked 1 year, 9 months ago
By
bhilton
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
It is a modem and wireless router all in one, but I also use it in conjunction with another wireless router with a wider range. But, when working within its wireless range I connect to its wireless directly. So, yes it will eliminate the need for an additional router, but you could also use them together if you wish.
answered 1 year, 9 months ago
By
Sk15
answer 2
Yes
answered 1 year, 9 months ago
By
ccs714
answer 3
Yes, it is a modem and a router.
answered 1 year, 9 months ago
By
ccs714
Question

Is this modem compatible with at&t

asked 1 year, 7 months ago
By
Mazer
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
No
answered 2 months, 2 weeks ago
By
txyoji
answer 2
Yes, just contact AT&T after you have connected the modem so their sytem can recognize your new modem and disconnect the old one.
answered 1 year, 6 months ago
By
technogeek50
answer 3
Yes but you have to contact them so they can recognize your modem and disconnect theirs. It took me 10 minutes to set up the entire system including the time I needed to contact AT&T.
answered 1 year, 6 months ago
By
technogeek50
Question

is there telephone jacks in this modem

asked 1 year, 7 months ago
By
tk
on ARRIS/Motorola SBG6580 SURFboard DOCSIS 3.0 Cable Modem and WiFi-N Router
3 answers
Answers
answer 1
No
answered 2 months, 2 weeks ago
By
txyoji
answer 2
No this modem is for cable not telephone.
answered 1 year, 7 months ago
By
deanaz
answer 3
No, cable modem only, does not work with DSL.
answered 1 year, 7 months ago
By
ccs714
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