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Most Recent Questions
Recent Question:
I have a cable desk top and a wireless laptop. Will this unit work for both?
Recent Question:
does this work with AT & T DSL service?
Recent Question:
does this product boost wifi signal for laptop pc's?
Questions with Most Recent Answers
Question:
will it work with hughesnet
Question:
I have a cable desk top and a wireless laptop. Will this unit work for both?
Question:
How long will this modem smell like hot plastic?
Question:
Will this work in my area? Shrewsbury, MA 01545

Customer Questions & Answers for
Motorola Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway

Unleashing the power of the Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway gives users easy-to-use access to high bandwidth networking at home or at work. The next generation DOCSIS 3.0 technology not only makes this modem fast but also allows channel bonding of up to four upstream and eight downstream channels. Compatible with Macintosh, Windows and UNIX computers, this wireless cable modem gateway features a Wi-Fi pairing button, which allows for easy setup. Boasting of plug-and-play installation, this wireless gateway excels in convenience. Packed with numerous security features, including advanced DoS protection and Wi-Fi Wizard, the Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway is one of the very few that's reliable.
Customer Questions & Answers:
88 Questions
 | 
182 Answers
Overall Rating:
4.458 out of 5
4.5
out of
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Product Details

Questions & Answers for Motorola Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway

Question

will this modem works as a router as well, or I need to buy a router also?...thanks

asked 2 years, 7 months ago
By
mtmendez
 - hollywood
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
5 answers
Answers
answer 1
It will work as a router. You may connect via WiFi (802.11 a/b/g/n) or one of the four Gigabit Ethernet ports. It supports simultaneous use of a primary WiFi network and a guest WiFi network (guest access is optional).

Source:
http://www.motorola.com/on/demandware.static/Sites-Site/Sites-Motorola_US-Library/default/v1335985434876/Promotion/cross-sell/cable-modem/SURFboard_SBG6580_UserGuide.pdf?version=1,336,493,317,000
answered 2 years, 1 month ago
By
mountainmanlee
answer 2
I thought this works as a router too, but I guess we still need to get a router for upstairs because my daughters computer loses the connection constantly since we hooked up the surfboard. My connection (on same floor as surfboard) works fine BUT I do believe the overall "speed" is much slower than before when we had connection with rented modem from Charter. Anyone else have these two issues - ?
answered 2 years, 1 month ago
By
wanderlinghs
answer 3
It's a modem AND a router, in one unit, a lot less used up space, and fewer cables needed. It takes up about 2"wide by 7" long, a very small footprint.
answered 2 years, 6 months ago
By
Ranscott2011
 - Wichita, Kansas
answer 4
It is a modem and router combined.
answered 2 years, 6 months ago
By
BobCinUtah
 - Ogden, UT
answer 5
I'm using this as a router and a modem, works great
answered 2 years, 7 months ago
By
kew1
 - Ann Arbor, MI
Question

Will this work with Windows 8?

asked 1 year, 5 months ago
By
sanderson
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
5 answers
Answers
answer 1
Yes
answered 1 month, 1 week ago
By
txyoji
answer 2
yes
answered 9 months ago
By
trenton1
answer 3
YES
answered 1 year, 1 month ago
By
ccs714
answer 4
Yes, any operating system will work.
answered 1 year, 5 months ago
By
technogeek50
answer 5
Yes this will work with 8.
answered 1 year, 5 months ago
By
bearwuv
Question

does this modem work with Time Warner?

asked 1 year, 6 months ago
By
trovador
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
5 answers
Answers
answer 1
Yes.
answered 1 month, 1 week ago
By
txyoji
answer 2
Yes, just contact them after you have set up the modem so they can have their system recognize the modem and disconnect their modem.
answered 1 year, 5 months ago
By
technogeek50
answer 3
YES. I have TW Roadrunner in Yuma, AZ. Works great but follow instructions & call TW to resend signal when the instructions say to.
answered 1 year, 6 months ago
By
paulab10
answer 4
It is listed as tested and approved on time warners customer service web site. They also list step by step directions for installing yourself and when to call them with your mac address from the bottom of the unit.
answered 1 year, 6 months ago
By
an anonymous customer
answer 5
Yes but you have to call time warner to activate
answered 1 year, 6 months ago
By
twctechno
Question

Do I have to purchase another piece of equipment to make this Wi-Fi ready or is Wi-Fi built in?

asked 2 years ago
By
an anonymous customer
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
NO
answered 1 year, 11 months ago
By
ccs714
 - Prescott, AZ
answer 2
The wi-fi is built in. It is your modem and wireless router in-one!
answered 1 year, 11 months ago
By
GladPanda
 - Columbia, TN
answer 3
Wi-Fi built in.
answered 2 years ago
By
Hammer51
 - Wintersville, Ohio
Question

Is this modem compatible with Xfinity?

asked 8 months ago
By
E
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
Should be, that is Comcast correct? then yes.
answered 7 months ago
By
MJDW2
answer 2
Yes
answered 8 months ago
By
WalmartWacko
answer 3
yes sir it is and is an awesome unit
answered 8 months ago
By
BlueIllusion
Question

What is the speed of this modem

I would like to know what the mbps upload and mbps download speeds are for this modem, Motorola SBG6580 SURFboard DOCSIS 3.0 Wireless Cable Modem Gateway, thanks
asked 2 years, 6 months ago
By
an anonymous customer
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
It is more likely that your upload/download rates will be limited by your ISP than by this modem. It has a theoretical data transfer rate of 343 Mbps if all 8 channels are utilized. If a single channel is utilized, the theoretical data transfer rate is 43 Mbps.

Source:
http://www.motorola.com/on/demandware.static/Sites-Site/Sites-Motorola_US-Library/default/v1335985434876/Promotion/cross-sell/cable-modem/SURFboard_SBG6580_UserGuide.pdf?version=1,336,493,317,000
answered 2 years, 1 month ago
By
mountainmanlee
answer 2
My measurements, using speed test.com, show 22mbps download and 4 Mbps upload.
answered 2 years, 3 months ago
By
h2osunsand
 - Ft Myers, FL
answer 3
I get 133mbps wireless, according to my laptop. However, according to a speed test web site, I get 43mbps, directly plugging in to the modem. Cox said I should get at least 21mbps, so either way, I'm happy. On wireless, according to that website mentioned, I get 21mbps.
Those are all download speeds. All I can say is that it's the fastest thing I've ever owned.
answered 2 years, 6 months ago
By
Ranscott2011
 - Wichita, Kansas
Question

dose it work with vista

asked 7 months ago
By
chris
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
Yes
answered 1 month, 1 week ago
By
txyoji
answer 2
Yes...This modem is compatible with Windows 7, Vista, 2000 and XP. Older versions of Windows O/S will work although they are not specifically supported.
answered 6 months ago
By
AshaBob
answer 3
Yes it should because it's browser based like most networking devices so as long as you have Iexplorer, Chrome, firefox, safari (to name a few) you should connect to the device to do the initial setup no problem.
answered 7 months ago
By
MJDW2
Question

i now have a router and TWC modem, will the SBG6580 eliminate my router?

asked 1 year, 8 months ago
By
bhilton
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
It is a modem and wireless router all in one, but I also use it in conjunction with another wireless router with a wider range. But, when working within its wireless range I connect to its wireless directly. So, yes it will eliminate the need for an additional router, but you could also use them together if you wish.
answered 1 year, 7 months ago
By
Sk15
answer 2
Yes
answered 1 year, 8 months ago
By
ccs714
answer 3
Yes, it is a modem and a router.
answered 1 year, 8 months ago
By
ccs714
Question

CAN YOU USE BOTH WIRED AND WI-FI MODEMS AND ROUTERS TOGETHER?

I'M GETTING A NEW LAPTOP AND WOULD LIKE TO USE THIS MODEM FOR WI-FI TO MY LAPTOP ONLY AND LEAVE MY OTHER TWO DESKTOP PCs RUNNING ON LAN COX CABLE SERVICE. IS THIS POSSIBLE OR IS IT JUST ONE OR THE OTHER, WIRED OR WI-FI ? THANKS
asked 1 year, 1 month ago
By
CAPTAINRON
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
Yes you can use both the wifi and the wired at the same time.

It has a 4 port gigabit hub built in.
answered 1 month, 1 week ago
By
txyoji
answer 2
You can use both. I am using wifi for my iPad and laptops and wired for my game systems.
answered 1 year ago
By
HarleyJR
answer 3
Yes you can. You have 4 x 10Base-T/100Base-TX/1000Base-T - RJ-45 ¦ WAN : & 1 input - F connector. That's 5 wired ports, and the wireless connection, which I run 3 wireless components off my wireless, a VOIP phone connection off 1 of the 4 wired RJ-45. Mine is old school, doesn't have an input F connector.
answered 1 year, 1 month ago
By
ccs714
Question

is it compatible with Mac?

asked 7 months ago
By
cam
on Motorola SBG6580 SURFboard Docsis 3.0 Wireless Gateway
3 answers
Answers
answer 1
Yes.
answered 1 month, 1 week ago
By
txyoji
answer 2
Yes, this device is compatible with Macintosh computers. As long as the computer uses TCP/IP communication, which all Mac computers made less than 8 years ago do.
answered 4 months ago
By
Musicman91
answer 3
Yes...This modem is compatible with Macintosh Power PC or later
answered 6 months ago
By
AshaBob
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