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Most Recent Questions
Recent Question:
Can I use magic jack with out the internet
Recent Question:
can i use my cordlrss phone and extensions
Recent Question:
can i still use my existing home phone
Recent Question:
Will it work for international calls, like India, Canada?
Recent Question:
Can I connect a fax machine to BasicTalk Home Phone Device
Questions with Most Recent Answers
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Can I use magic jack with out the internet
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Will it work for international calls, like India, Canada?
Question:
can i use this for fax
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Will the BasicTalk Box work with WiFi.

Customer Questions & Answers for
NetTalk NetTalk Duo, VoIP Telephone Service

Experience the most versatile digital phone service. The NetTalk Duo is designed to connect directly to your router or modem, which saves you cost and energy. The NetTalk phone has a glossy black plastic and chrome plastic lining the sharp edges and covering the flat side of the device. To get started, all you need is high-speed Internet and a traditional corded or cordless telephone. It is provided with three ports - a micro USB port, Ethernet port and a telephone jack port. You can make free calls to the US & Canada and ultra-low cost international calls from anywhere in the world. The NetTalk phone provides with both e-mail and phone customer service. This NetTalk Duo VoIP telephone service creates fax-friendly phone line with free calling features such as 411 Directory Assistance, Enhanced 911, Visual Voicemail, call waiting, conference calling etc.
Customer Questions & Answers:
339 Questions
 | 
1,442 Answers
Overall Rating:
3.68 out of 5
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out of
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Product Details

Questions & Answers for NetTalk NetTalk Duo, VoIP Telephone Service

Question

I have Verizon 1.5mg internet service will it work w/this speed?

asked 3 years, 4 months ago
By
shoppers4life
on NetTalk Duo, VoIP Telephone Service
7 answers
Answers
answer 1
"YES" it will.
answered 3 years ago
By
HappyHappyMe
 - Port St Lucie, FL
answer 2
should not be an issue
answered 3 years, 1 month ago
By
an anonymous customer
 - Coventry, CT
answer 3
I have AT&T basic dsl which is slower than yours, and my Nettalk DUO works fine. Yours should also.
answered 3 years, 2 months ago
By
ok4ablonde2
 - Indiana
answer 4
I also have the "low speed" about 1.5 mb DSL internet service from CenturyLink/Qwest and it is working great.
answered 3 years, 4 months ago
By
Handyman111
 - Loveland, CO
answer 5
I have verizon 1.5 also and it works GREAT!
answered 3 years, 4 months ago
By
PoconoPat
 - Hawley,PA . 18428
answer 6
You mean 1.5 MBPS.Yes it should work but a higher speed is recommended. Cos if the service provider advertise their speed as 3MBps, you practically get 2.2 or something. So you would be getting less than 1.5. 1MBps maybe. Call quality may drop. Get at least 3mbps.
answered 3 years, 4 months ago
By
rbnk
 - Ca
answer 7
Yep.
answered 3 years, 4 months ago
By
DrBenGolfing
 - Springtown, TX
Question

No Computer need it

Is this the DUO box that does not need a computer to make and receive phone calls.?
asked 4 years, 7 months ago
By
Happybyer51
on NetTalk Duo, VoIP Telephone Service
13 answers
Answers
answer 1
no cpu needed, plug into router
answered 4 years, 7 months ago
By
sjksss
answer 2
Yes, it does not need a PC. All that is required is an Internet serivce, with a wireless router or modem to connect.
answered 4 years, 7 months ago
By
an anonymous customer
answer 3
Yep. Just hook it up to the router.
answered 4 years, 7 months ago
By
Platgamer
answer 4
Yes you are correct, the device plugs directy into your router so no computer is needed. Great product!
answered 4 years, 7 months ago
By
helipilot500
answer 5
Yes no computer required; it does require internet service though.
answered 4 years, 7 months ago
By
rpm2
 - Arizona
answer 6
Yes.
answered 4 years, 7 months ago
By
Techie6725
answer 7
yes it does not need computer, to make & receive calls.
answered 4 years, 7 months ago
By
Markthemad
 - NYC, NY
answer 8
Yes, this is the one that does not need a computer to make/receive calls. It just plugs into your router and then you can plug that into a phone for home use. I have it and it works great. Highly recommended.
answered 4 years, 7 months ago
By
Jrazzy
 - Dover,nh
answer 9
The NETALK DUO Does NOT require a computer at all! just plug it in to an ethernet port on your modem or router and your good to go.If you want to plug it in to your computer you can do that also it has a usb port on it for connecting to your computer. That is why it is called the DUO because you can use it two ways. Much better than the Majicjack
answered 4 years, 7 months ago
By
rs49
 - seattle WA
answer 10
That is correct. However you DO need a "real" phone if you aren't going to use a computer. For instance a cordless or corded one. Also, you need to use the internet so you either need to plug it into the router (be sure it's one that works well with NetTalk- see my review of the product) OR computer in order to have it work. The computer does not have to be on if you are running it through the router. You can go online at nettalk . com and check out their quick start guide via PDF that's also included with the DUO. It will show you how it all works before you purchase it.
answered 4 years, 7 months ago
By
HomeschoolingMomto2Girls
 - Pennsylvania
answer 11
Yes. Just plug it into your router. I believe the setup requires a browser but that's all.
answered 4 years, 7 months ago
By
Poser55
 - Rochester, NH
answer 12
You need to logon to a computer to set up your account with NetTALK, but your phone will function so long as you have

1.) A strong enough internet connection
2.) Power for the NetTalk
3.) Power for your router/modem

I bought it because I don't want to leave my computer on all the time to make calls.
answered 4 years, 7 months ago
By
BrooklynDoesntLikeYou
 - Brooklyn
answer 13
yup, it can connect directly to a router. It can also connect to a computer as an option as well
answered 4 years, 7 months ago
By
schmota
 - Las Vegas, NV
Question

Whether it works with Belikin Router?

asked 4 years ago
By
Vinayk
on NetTalk Duo, VoIP Telephone Service
12 answers
Answers
answer 1
It should as long as you have high speed internet and your router is configured properly. Read my review here for more info.
answered 3 years, 9 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
Mine is running excellent on a Belkin wireless G router with Insight as my provider.
answered 3 years, 9 months ago
By
racer504
 - Georgetown, In
answer 3
it worked fine with my Belkin Surf N300 (F7D6301) without needing to do anything with opening ports. Plugged it in and the setup went quite smoothly.
answered 3 years, 10 months ago
By
darrylg19
answer 4
Should work with any router hooked to the internet.
answered 3 years, 10 months ago
By
theonetoask
 - Charlotte NC
answer 5
No Belkin Routers don't work well with Nettalk. Linksys & Netgear work without any problems what so ever.
I dumped my Belkin and got a Cisco/Linksys.
Nettalk has a list on there site of routers that work that they have tested
answered 3 years, 10 months ago
By
PureC
 - North Scituate, RI
answer 6
I have a Belkin model F9K1002 v1 with firmware F9K1002_WW_1.00.08. I have a VPN line with (per SpeedTest) of 1.8 Meg.
The phone works very well both in and out calls but I do loose a few words if I try to stream video on the PC during calls. Lead a simple life of only one thing at a time and all is well.
answered 3 years, 10 months ago
By
BunkerHill123
 - New Hampshire
answer 7
The NetTalk Duo has issues with many routers, some more than others. The Belkin router is one of the more problematic routers. However, NetTalk does offer advice on their website to fix router issues.
answered 3 years, 11 months ago
By
eeh42
 - Katy, TX
answer 8
The Nettalk Duo device will work with the Belkin router.
answered 3 years, 11 months ago
By
Mason63
 - Baton Rouge, LA
answer 9
When I enabled the 5060 port on the firewall, it eliminated the one-way talk issue I was originally having. I have a Belkin Playmax 600. I did not load the DUO in the DMZ to prevent the possibility of hackers. Just follow the instructions under the trouble shooting for a Belkin router at the DUO website and it worked for me.
answered 3 years, 11 months ago
By
ITTester
 - Fredericksburg, VA
answer 10
Not too good. Google search Nettalk DUO compatible routers for a list on their web site. I have Lynksys E4200. Dont go cheap here if you want flawless quality and performance
answered 3 years, 11 months ago
By
BizTravler
 - NJ
answer 11
See https://forum.nettalk.com/viewtopic.php?f=31&t=1489
answered 3 years, 11 months ago
By
TH777
 - Texas
answer 12
There is a list of routers at NetTalk.com that work well (and some that don't work so well) with NetTalk Duo.
answered 4 years ago
By
stabbtt
 - Springtown, TX
Question

net talk-voip

says you don't have to have computer but do have to have high speed internet??
asked 3 years, 11 months ago
By
shop4daughters
 - Ohio
on NetTalk Duo, VoIP Telephone Service
12 answers
Answers
answer 1
yes. VoIP means Voice over Internet Protocol. So you do need high speed Internet.
answered 3 years, 9 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
That's true. It does not connect to your computer but does connect to your hi speed modem. I can't imagine why you would have hi speed internet without a computer but perhaps some do?
answered 3 years, 9 months ago
By
racer504
 - Georgetown, In
answer 3
Means you don't have to have your computer turned on for it to work. It works through your internet modem. Some other products like this uses the computer to go through so it has to be on all the time
answered 3 years, 10 months ago
By
theonetoask
 - Charlotte NC
answer 4
no you don't need high speed internet.
high speed is best for streaming video
just sound alone is sent over the internet very easily
answered 3 years, 10 months ago
By
PureC
 - North Scituate, RI
answer 5
You need access to a computer to set up the device via the nettalk web site and select your phone number, then the computer is no longer needed. The device needs at least 1.5 meg high speed line to make and get calls. Cable modem or VPN line at a min.
answered 3 years, 10 months ago
By
BunkerHill123
 - New Hampshire
answer 6
You do need a pc to use the device; however, you can use a pc. I connect directly to the high speed internet router and power outlet wall jack.
answered 3 years, 11 months ago
By
Mason63
 - Baton Rouge, LA
answer 7
That's true -- you can choose whether to plug it into the router or the computer -- they both work!
answered 3 years, 11 months ago
By
Kazzzoo
answer 8
Yes
answered 3 years, 11 months ago
By
Technogadgetman
 - Greenville, SC
answer 9
Of couse, you must have broadband internet.
answered 3 years, 11 months ago
By
Dynexlover
 - Grand Rapids, MI
answer 10
Yes - since it is VOIP. Nettalk Duo will connect to your router directly and eliminate need for a PC and hence superior to MagicJack
answered 3 years, 11 months ago
By
BizTravler
 - NJ
answer 11
Yes.
answered 3 years, 11 months ago
By
nplas
 - Southwest Florida
answer 12
Yes. This is still a VOIP device.
answered 3 years, 11 months ago
By
TH777
 - Texas
Question

How do you get a phone number?

Is that provided by the carrier?
asked 4 years, 6 months ago
By
li23
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
yes
answered 4 years, 4 months ago
By
nomonthlyphonebills
answer 2
You'll pick a number in your area.
answered 4 years, 4 months ago
By
zoobie09
 - Sturgis, MI
answer 3
it is provided by the carrier--nettalk. assigned when you set up your account
answered 4 years, 4 months ago
By
OrangeBlood4Life
answer 4
You chose the area code (if they have it) and the local area (closest city). They will assign you a number. They do not offer phone number portability (you can't keep your old phone number).
answered 4 years, 5 months ago
By
skunkcityman
 - Rochester, NY
answer 5
Inside the box is the web site that you go to to activate and there is a paper also inside the box with a temp username and password. Based on what you pick for area code and town they give you a number check to see that they have one for your Local area code before buying ,go to there web site.
answered 4 years, 5 months ago
By
HawksterPhone
 - Clarksville, TN
answer 6
In your registration you can pick an area code from anyplace in the US (I picked one that exists in my area), then they'll give you available numbers that are available for that area code. In a way you get more choice over your number than you would from other phone providers.
answered 4 years, 5 months ago
By
rm8675309
answer 7
I called their order line, initially, and asked what area codes and prefixes were available for my area.
answered 4 years, 5 months ago
By
dan316usa
answer 8
when you register the unit online at their website......they will have you choose local exchanges for the area code and the first 3 digits, then it will assign the last 4.

hope this helps
answered 4 years, 5 months ago
By
an anonymous customer
answer 9
Nettalk provides it after you choose your area code etc.
answered 4 years, 5 months ago
By
LaptopTech
 - Lakes Region, NH
answer 10
Yes, you are assigned a number at registration...
answered 4 years, 5 months ago
By
an anonymous customer
answer 11
You get your phone number when you first connect your Nettalk Duo and register it online. Nettalk provides you your new number.
answered 4 years, 5 months ago
By
rain922
 - New York
Question

Is my router compatible ?

I understand there are some routers that will work and others that won't.
I have at&t wireless gateway will that work or do I need to change ?
Thank you kindly in advance
asked 4 years, 5 months ago
By
cinnaamon
 - somewhere's in the good old U.S.A.
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
nettalk has a list of devices that have been tested on there website that work with the nettalk duo
if it's not on there list try it & if it does not work buy one that has been test from there list. I would suggest Cisco/Linksys or Netgear
answered 3 years, 10 months ago
By
PureC
 - North Scituate, RI
answer 2
See list of compatible routers in NetTalk web site - google it
answered 3 years, 11 months ago
By
BizTravler
 - NJ
answer 3
If you have checked their website where the routers that have been tested are listed and yours is not identified I would call them. Routers are cheap but I would upgrade if you have the usual entry level versions like a Netgear WNDR3700 - that one works good with other speed enhance benefits
answered 4 years, 2 months ago
By
Tekstaff
 - South King/North Pierce County, WA
answer 4
http://www.nettalk.co/faq/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=255

Here is a list of some that have been tried.
answered 4 years, 3 months ago
By
an anonymous customer
answer 5
I have AT&T Uverse internet with a Linksys E 1000 wireless/wired router and it works just fine.
answered 4 years, 4 months ago
By
557joejersey
 - CA
answer 6
If its a 2wire one i have one at home and it worked. It did need a setting change however, but if you call their technical support staff im pretty sure they can do these changes for you.
answered 4 years, 4 months ago
By
Voiptester
answer 7
More than likely it will work with your current router. You may have to tweak some settings on your router but Net Talk support will walk you through that.
answered 4 years, 5 months ago
By
BigDanNY
 - Monticello, NY
answer 8
I have an AT&T wireless gateway made by 2wire. It works fine with it. As long as it has an ethernet port, it works.
answered 4 years, 5 months ago
By
rm8675309
answer 9
I have the ATT Uverse wireless gateway and have no problems. I can't answer for other gateways. I purchased my Nettalk through Walmart, figuring that if I had a problem I would have no problems returning it. You have to order it online through Walmart. I figured if I had any problems, it would be much easier to work with Walmart and could return it to the store.
answered 4 years, 5 months ago
By
dan316usa
answer 10
as long as you are using high speed broadband......it's ok
answered 4 years, 5 months ago
By
an anonymous customer
answer 11
Check with Net Talk tech people. Ask for a specific list of compatible routers. They do have one.
answered 4 years, 5 months ago
By
ecfine
Question

Do you need a landline to use nettalk.

Do you need a land line for net talk and do you get your own phone number.
asked 3 years, 10 months ago
By
phil644
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No, you don't need a land line. You get an assigned number when you set up.
answered 3 years, 7 months ago
By
the3mas
 - midwest
answer 2
yes
answered 3 years, 7 months ago
By
siddarth
 - florida
answer 3
It is your land line (effectively). You only need a phone (and a router, and internet).
answered 3 years, 7 months ago
By
Frewfrux
answer 4
NO all you need is true high speed Internet. You can dump your LAN line ! Yes you get your own phone # call NetTalk: 1-866-967-1063
answered 3 years, 8 months ago
By
nogeekneeded
answer 5
you need a landline, once you register nettalk duo, you choose your area code and they assign a phone number.
answered 3 years, 9 months ago
By
matrix6
 - North Port, Florida
answer 6
No. Just need internet service, also you get a new phone number in your area you live.
answered 3 years, 9 months ago
By
Buzzman
 - Columbus, OH
answer 7
My understanding is that you do not need a land line BUT you will need access to high speed internet, whether you have Cable, DSL or just have DSL line to your home. This communication is done over the internet, not on a phone line!
answered 3 years, 9 months ago
By
Smokedrops
answer 8
Land line is not required but recommended for possible power outages unless you have a back up electrical power supply of some sort or a cell phone. Yes, you get your own phone number.
answered 3 years, 9 months ago
By
ExtremeSatisfaction
answer 9
no. just high speed internet like DSL or Cable internet.
answered 3 years, 9 months ago
By
esoterik1967
 - Denver, Colorado
answer 10
You do not need a land line but you do need an active internet connection and a router. Currently they do not port phone numbers but that is suppose to be available by the end of the year.
answered 3 years, 9 months ago
By
tarheelnut
 - NC
answer 11
No, only your router (your computer doesn't have to be turned on!)
answered 3 years, 9 months ago
By
Cellerater
 - Phoenix, Arizona
Question

messages

wll my existing answering machine work with this?
asked 4 years, 7 months ago
By
monty9
 - United States
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
There should be no problem as it works with mine and the Nettalk web site claims it will.
answered 4 years, 6 months ago
By
Haffie
answer 2
Two options:

1. disable voicemail and use your answering machine

2. enable voicemail and let the caller be answered by the service, not your answering machine
answered 4 years, 6 months ago
By
Reviewer1011011
answer 3
Yes, mine works fine.
answered 4 years, 6 months ago
By
FastFreddieinLompoc
 - Lompoc, CA
answer 4
yes
answered 4 years, 6 months ago
By
toogoodtoshop
 - Seattle, WA
answer 5
Yes. Don't enable the digital voicemail feature on NetTalk. Personally I perfer to use the NetTalk voicemail since it is converted into an email which I can listen to on my laptop or smartphone even when I'm on the road.
answered 4 years, 6 months ago
By
GardenGuy50
 - Cape Cod MA
answer 6
Yes, mine does perfectly at home.
answered 4 years, 7 months ago
By
ASHEBORONCGUY
 - Asheboro, NC
answer 7
home answering machine will
answered 4 years, 7 months ago
By
sjksss
answer 8
Yes, your existing answering machine will work with this device, I have 1 connected to my device as we speak.
answered 4 years, 7 months ago
By
helipilot500
answer 9
Yes, also If you turn it off the answering machine then select Nettalks answering online voicemail then they will send you an email with the message in the form of a wave file.
answered 4 years, 7 months ago
By
rpm2
 - Arizona
answer 10
yes, you can disable the voicemail function so you can use your existing answering machine
answered 4 years, 7 months ago
By
schmota
 - Las Vegas, NV
answer 11
Yes.
answered 4 years, 7 months ago
By
Techie6725
Question

I already own one of this device and i connested to my fax machine but can i also connect my phone or do i need to buy another nettalk DUO?

asked 4 years, 7 months ago
By
shortypupi
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Yes, you can. Just purchase a splitter and remember that you can't call on the phone while you fax.
answered 4 years, 6 months ago
By
Telume
 - Florida
answer 2
yes
answered 4 years, 6 months ago
By
toogoodtoshop
 - Seattle, WA
answer 3
If you plug a 1:2 pigtail phone line splitter into the NetTalk you can get by with just one. You need a pigtail (short cable) splitter because the phone and Ethernet plugs are too close together to plug a splitter directly into it.
answered 4 years, 6 months ago
By
GardenGuy50
 - Cape Cod MA
answer 4
You should be able to hook up both to one.Contact customer support if you have problems.
answered 4 years, 7 months ago
By
jayleno
 - Chicago
answer 5
Just but a splitter or use the fax's built in phone splitter. It will work for both...just not simultaneously (i.e. if you're on the phone, faxes won't come through).
answered 4 years, 7 months ago
By
ASHEBORONCGUY
 - Asheboro, NC
answer 6
you can connect both to one DUO
answered 4 years, 7 months ago
By
sjksss
answer 7
If you fax a lot than yes you will need a separate line, But if you are like me and only fax once in a while what I do is when I want to fax I plug the phone line on back of the fax machine and am good to go to send the fax or receive it.
answered 4 years, 7 months ago
By
CaribbeanQueenTink
 - MIA
answer 8
If you want a separate fax line i would recommend another DUO, if you don't mind sharing your home line with your fax machine. Personally i would get another DUO just dedicated to faxing.
answered 4 years, 7 months ago
By
helipilot500
answer 9
Try a spliter at the duo.
answered 4 years, 7 months ago
By
rpm2
 - Arizona
answer 10
you will have to get another duo
answered 4 years, 7 months ago
By
schmota
 - Las Vegas, NV
answer 11
Yes you can. Check to see if fax machine has Tel. out port. If so, connect phone there. If not, try using a two line splitter.
answered 4 years, 7 months ago
By
Techie6725
Question

Can i get a canadian area code for the netTalk DUO?

asked 4 years, 7 months ago
By
an anonymous customer
 - Pompano Beach Florida
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
On their web site they do have Canadian option
answered 3 years, 11 months ago
By
BizTravler
 - NJ
answer 2
Get the canadian plan.
answered 4 years, 1 month ago
By
joelm
 - New York
answer 3
haven't tried. but go to the webside and your can actually try for free.
answered 4 years, 4 months ago
By
VegasMan702
 - Las Vegas, NV
answer 4
yes
answered 4 years, 6 months ago
By
toogoodtoshop
 - Seattle, WA
answer 5
Yes. You might have to pay extra though.
answered 4 years, 7 months ago
By
jayleno
 - Chicago
answer 6
Yes, it's based on your location in Canada.
answered 4 years, 7 months ago
By
ASHEBORONCGUY
 - Asheboro, NC
answer 7
yes
answered 4 years, 7 months ago
By
sjksss
answer 8
Yes, it is 5.95 USD a month additional charge. You have to call Tech Support and they will issue you a number.
answered 4 years, 7 months ago
By
an anonymous customer
answer 9
Yes you can, but it's a additional charge per month for a Canadian number, call tech support and they will give you all the info.
answered 4 years, 7 months ago
By
helipilot500
answer 10
Not now. Limited US numbers only.
answered 4 years, 7 months ago
By
NetTALKLover
 - Frederick, MD
answer 11
I dont think so....yet
answered 4 years, 7 months ago
By
schmota
 - Las Vegas, NV
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