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Customer Questions & Answers for
NetTalk NetTalk Duo, VoIP Telephone Service

Experience the most versatile digital phone service. The NetTalk Duo is designed to connect directly to your router or modem, which saves you cost and energy. The NetTalk phone has a glossy black plastic and chrome plastic lining the sharp edges and covering the flat side of the device. To get started, all you need is high-speed Internet and a traditional corded or cordless telephone. It is provided with three ports - a micro USB port, Ethernet port and a telephone jack port. You can make free calls to the US & Canada and ultra-low cost international calls from anywhere in the world. The NetTalk phone provides with both e-mail and phone customer service. This NetTalk Duo VoIP telephone service creates fax-friendly phone line with free calling features such as 411 Directory Assistance, Enhanced 911, Visual Voicemail, call waiting, conference calling etc.
Customer Questions & Answers:
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Product Details

Questions & Answers for NetTalk NetTalk Duo, VoIP Telephone Service

Question

I have Verizon 1.5mg internet service will it work w/this speed?

asked 2 years, 5 months ago
By
shoppers4life
on NetTalk Duo, VoIP Telephone Service
7 answers
Answers
answer 1
"YES" it will.
answered 2 years, 1 month ago
By
HappyHappyMe
 - Port St Lucie, FL
answer 2
should not be an issue
answered 2 years, 2 months ago
By
an anonymous customer
 - Coventry, CT
answer 3
I have AT&T basic dsl which is slower than yours, and my Nettalk DUO works fine. Yours should also.
answered 2 years, 3 months ago
By
ok4ablonde2
 - Indiana
answer 4
I also have the "low speed" about 1.5 mb DSL internet service from CenturyLink/Qwest and it is working great.
answered 2 years, 4 months ago
By
Handyman111
 - Loveland, CO
answer 5
I have verizon 1.5 also and it works GREAT!
answered 2 years, 5 months ago
By
PoconoPat
 - Hawley,PA . 18428
answer 6
You mean 1.5 MBPS.Yes it should work but a higher speed is recommended. Cos if the service provider advertise their speed as 3MBps, you practically get 2.2 or something. So you would be getting less than 1.5. 1MBps maybe. Call quality may drop. Get at least 3mbps.
answered 2 years, 5 months ago
By
rbnk
 - Ca
answer 7
Yep.
answered 2 years, 5 months ago
By
DrBenGolfing
 - Springtown, TX
Question

No Computer need it

Is this the DUO box that does not need a computer to make and receive phone calls.?
asked 3 years, 8 months ago
By
Happybyer51
on NetTalk Duo, VoIP Telephone Service
13 answers
Answers
answer 1
no cpu needed, plug into router
answered 3 years, 8 months ago
By
sjksss
answer 2
Yes, it does not need a PC. All that is required is an Internet serivce, with a wireless router or modem to connect.
answered 3 years, 8 months ago
By
an anonymous customer
answer 3
Yep. Just hook it up to the router.
answered 3 years, 8 months ago
By
Platgamer
answer 4
Yes you are correct, the device plugs directy into your router so no computer is needed. Great product!
answered 3 years, 8 months ago
By
helipilot500
answer 5
Yes no computer required; it does require internet service though.
answered 3 years, 8 months ago
By
rpm2
 - Arizona
answer 6
Yes.
answered 3 years, 8 months ago
By
Techie6725
answer 7
yes it does not need computer, to make & receive calls.
answered 3 years, 8 months ago
By
Markthemad
 - NYC, NY
answer 8
Yes, this is the one that does not need a computer to make/receive calls. It just plugs into your router and then you can plug that into a phone for home use. I have it and it works great. Highly recommended.
answered 3 years, 8 months ago
By
Jrazzy
 - Dover,nh
answer 9
The NETALK DUO Does NOT require a computer at all! just plug it in to an ethernet port on your modem or router and your good to go.If you want to plug it in to your computer you can do that also it has a usb port on it for connecting to your computer. That is why it is called the DUO because you can use it two ways. Much better than the Majicjack
answered 3 years, 8 months ago
By
rs49
 - seattle WA
answer 10
That is correct. However you DO need a "real" phone if you aren't going to use a computer. For instance a cordless or corded one. Also, you need to use the internet so you either need to plug it into the router (be sure it's one that works well with NetTalk- see my review of the product) OR computer in order to have it work. The computer does not have to be on if you are running it through the router. You can go online at nettalk . com and check out their quick start guide via PDF that's also included with the DUO. It will show you how it all works before you purchase it.
answered 3 years, 8 months ago
By
HomeschoolingMomto2Girls
 - Pennsylvania
answer 11
Yes. Just plug it into your router. I believe the setup requires a browser but that's all.
answered 3 years, 8 months ago
By
Poser55
 - Rochester, NH
answer 12
You need to logon to a computer to set up your account with NetTALK, but your phone will function so long as you have

1.) A strong enough internet connection
2.) Power for the NetTalk
3.) Power for your router/modem

I bought it because I don't want to leave my computer on all the time to make calls.
answered 3 years, 8 months ago
By
BrooklynDoesntLikeYou
 - Brooklyn
answer 13
yup, it can connect directly to a router. It can also connect to a computer as an option as well
answered 3 years, 8 months ago
By
schmota
 - Las Vegas, NV
Question

Whether it works with Belikin Router?

asked 3 years ago
By
Vinayk
on NetTalk Duo, VoIP Telephone Service
12 answers
Answers
answer 1
It should as long as you have high speed internet and your router is configured properly. Read my review here for more info.
answered 2 years, 10 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
Mine is running excellent on a Belkin wireless G router with Insight as my provider.
answered 2 years, 10 months ago
By
racer504
 - Georgetown, In
answer 3
it worked fine with my Belkin Surf N300 (F7D6301) without needing to do anything with opening ports. Plugged it in and the setup went quite smoothly.
answered 2 years, 11 months ago
By
darrylg19
answer 4
Should work with any router hooked to the internet.
answered 2 years, 11 months ago
By
theonetoask
 - Charlotte NC
answer 5
No Belkin Routers don't work well with Nettalk. Linksys & Netgear work without any problems what so ever.
I dumped my Belkin and got a Cisco/Linksys.
Nettalk has a list on there site of routers that work that they have tested
answered 2 years, 11 months ago
By
PureC
 - North Scituate, RI
answer 6
I have a Belkin model F9K1002 v1 with firmware F9K1002_WW_1.00.08. I have a VPN line with (per SpeedTest) of 1.8 Meg.
The phone works very well both in and out calls but I do loose a few words if I try to stream video on the PC during calls. Lead a simple life of only one thing at a time and all is well.
answered 2 years, 11 months ago
By
BunkerHill123
 - New Hampshire
answer 7
The NetTalk Duo has issues with many routers, some more than others. The Belkin router is one of the more problematic routers. However, NetTalk does offer advice on their website to fix router issues.
answered 2 years, 11 months ago
By
eeh42
 - Katy, TX
answer 8
The Nettalk Duo device will work with the Belkin router.
answered 3 years ago
By
Mason63
 - Baton Rouge, LA
answer 9
When I enabled the 5060 port on the firewall, it eliminated the one-way talk issue I was originally having. I have a Belkin Playmax 600. I did not load the DUO in the DMZ to prevent the possibility of hackers. Just follow the instructions under the trouble shooting for a Belkin router at the DUO website and it worked for me.
answered 3 years ago
By
ITTester
 - Fredericksburg, VA
answer 10
Not too good. Google search Nettalk DUO compatible routers for a list on their web site. I have Lynksys E4200. Dont go cheap here if you want flawless quality and performance
answered 3 years ago
By
BizTravler
 - NJ
answer 11
See https://forum.nettalk.com/viewtopic.php?f=31&t=1489
answered 3 years ago
By
TH777
 - Texas
answer 12
There is a list of routers at NetTalk.com that work well (and some that don't work so well) with NetTalk Duo.
answered 3 years ago
By
stabbtt
 - Springtown, TX
Question

net talk-voip

says you don't have to have computer but do have to have high speed internet??
asked 3 years ago
By
shop4daughters
 - Ohio
on NetTalk Duo, VoIP Telephone Service
12 answers
Answers
answer 1
yes. VoIP means Voice over Internet Protocol. So you do need high speed Internet.
answered 2 years, 10 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
That's true. It does not connect to your computer but does connect to your hi speed modem. I can't imagine why you would have hi speed internet without a computer but perhaps some do?
answered 2 years, 10 months ago
By
racer504
 - Georgetown, In
answer 3
Means you don't have to have your computer turned on for it to work. It works through your internet modem. Some other products like this uses the computer to go through so it has to be on all the time
answered 2 years, 11 months ago
By
theonetoask
 - Charlotte NC
answer 4
no you don't need high speed internet.
high speed is best for streaming video
just sound alone is sent over the internet very easily
answered 2 years, 11 months ago
By
PureC
 - North Scituate, RI
answer 5
You need access to a computer to set up the device via the nettalk web site and select your phone number, then the computer is no longer needed. The device needs at least 1.5 meg high speed line to make and get calls. Cable modem or VPN line at a min.
answered 2 years, 11 months ago
By
BunkerHill123
 - New Hampshire
answer 6
You do need a pc to use the device; however, you can use a pc. I connect directly to the high speed internet router and power outlet wall jack.
answered 3 years ago
By
Mason63
 - Baton Rouge, LA
answer 7
That's true -- you can choose whether to plug it into the router or the computer -- they both work!
answered 3 years ago
By
Kazzzoo
answer 8
Yes
answered 3 years ago
By
Technogadgetman
 - Greenville, SC
answer 9
Of couse, you must have broadband internet.
answered 3 years ago
By
Dynexlover
 - Grand Rapids, MI
answer 10
Yes - since it is VOIP. Nettalk Duo will connect to your router directly and eliminate need for a PC and hence superior to MagicJack
answered 3 years ago
By
BizTravler
 - NJ
answer 11
Yes.
answered 3 years ago
By
nplas
 - Southwest Florida
answer 12
Yes. This is still a VOIP device.
answered 3 years ago
By
TH777
 - Texas
Question

dialing

do you have to dial area code first ? evan for local calls"? like magic jack(which I loveby the way) just wished i didnt have my computer on all the time
asked 3 years, 5 months ago
By
an anonymous customer
 - red bluff ca
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No.
answered 3 years, 5 months ago
By
VegasMan702
 - Las Vegas, NV
answer 2
Yes, 10 digit dialing is required for local calls.
answered 3 years, 5 months ago
By
nobodycaes
 - Ocala
answer 3
You have to dial the full ten digit phone number.
answered 3 years, 5 months ago
By
557joejersey
 - CA
answer 4
yes
answered 3 years, 5 months ago
By
nomonthlyphonebills
answer 5
yes, I put it in my phone directory to make dialing simple
answered 3 years, 5 months ago
By
nomonthlyphonebills
answer 6
YES
answered 3 years, 5 months ago
By
zoobie09
 - Sturgis, MI
answer 7
i believe you do on local calls. directions say to, but i have not tried without area code on local calls
answered 3 years, 5 months ago
By
OrangeBlood4Life
answer 8
Yes, you have to use a 10 digit number.
answered 3 years, 5 months ago
By
missnbm
 - Othello, WA
answer 9
Yes, you always need to dial the area code. The voice mail is not nearly as nice as Magic Jack. You can not record custom greetings nor retrieve your voice mail messages from any phone other than the one connected to the Duo.
answered 3 years, 5 months ago
By
skunkcityman
 - Rochester, NY
answer 10
Yes because all calls in the US are free so when you dial a number it has to know the area code because many numbers are the same only different area codes.
But some calling you from a local land line does not have to dial anything but your number, area code not needed, some cell phones may or may not need to dial the area code to call you.
answered 3 years, 5 months ago
By
HawksterPhone
 - Clarksville, TN
answer 11
Yes, you still have to enter the area code before dialing just like a cell phone. It seems to be common between all VOIP services.

I had the Magic Jack as my only phone for 6 months and it was great but I had to have a computer on all the time. You'll save money on your electric bill with the Net Talk.

If you have a phone with a phone book feature just program your frequently called numbers into so you don't have to worry about dialing all the time. :)
answered 3 years, 5 months ago
By
BigDanNY
 - Monticello, NY
Question

How do you get a telephone number?

I just want to know what will occur when I cancel my telephone service.
asked 3 years, 5 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
When you get Nettalk you will set it up according to the given instructions, choose a new phone number and begin using your new phone service independent of your old phone company. I would recommend not canceling your old service for about a week, test out the Nettalk service and make sure that it works for you needs before canceling.
answered 3 years, 3 months ago
By
Menos
 - Fort Collins, CO
answer 2
When you get your net duo you get a password to activate your net duo go to nettalk.com activate and you will get your phone number during your set up. i hope this helps
answered 3 years, 3 months ago
By
hobanknight
 - AKRON,OHIO
answer 3
When you purchase NetTalk & go to register it with the usernamer/password that is given to you in the box it will ask you what area code would you like & if available they will give you 3 phone numbers with that area code to choose from. If you would like to know ahead of time before purchasing you can check the forum/comunity room NetTalk.com under questions/answers or you can call them directly to ask if your are code is available.(Oh I was told from NetTalk by chance if not available they could give an area code close to where one is & that upon oe becoming available at no charge to you switch your phone number also). Or you can look up there phone number there & call them direct.Hope it helps
answered 3 years, 4 months ago
By
cinnaamon
 - U.S.A.
answer 4
Once you receive the unit you can choose a local area code and they choose the last 4 digits for you. You are ready to go then.
answered 3 years, 4 months ago
By
Virginianative
 - Colorado
answer 5
You pick your new number from a list of available numbers listed on their website when you register your device. Easy instructions are in the box with the duo. Takes minutes to do. You don't have to cancel your other service until you get this one all set up. This has nothing at all to do with your old service. You could have them both if you desired.
answered 3 years, 5 months ago
By
Helpful1452
 - Syracuse, NY
answer 6
During installation, you have a choice in making a phone number base on your area code.
If you cancel your telephone service, you will lose that opportunity to pay for long distance and those special fuctions. You pay 30 dollars a year for Nettalk.
answered 3 years, 5 months ago
By
VegasMan702
 - Las Vegas, NV
answer 7
After you register your product they will assign you a number
answered 3 years, 5 months ago
By
nobodycaes
 - Ocala
answer 8
When you sign up for NetTalk on the net you will be given a choice of the location you want your number to be from. You can choose where you live or any other place. Your choice will give you the area code and then you select your city exchange (the next 3 digits). The last four are assigned by NetTalk. The say they are working on allowing your existing phone to be moved.
You should buy your NetTalk first and get it running. Then shut off your phone service. Keep in mind that if you have a DSL service with that land line you will have to get a new internet service.
answered 3 years, 5 months ago
By
557joejersey
 - CA
answer 9
You are given the opportunity to select an available telephone exchange and they will assign your phone number. You can not transfer your existing phone number.
answered 3 years, 5 months ago
By
RFrankC
answer 10
they try to talk you out of it. then if you have DSL they try to tell you you HAVE to have a land line for DSL. But that is not true.
answered 3 years, 5 months ago
By
lorih1314
 - Kathleen, GA
answer 11
When you register your NetTalk device, you will then be able to choose your new phone number.
answered 3 years, 5 months ago
By
Dragonsteel
 - Independence, MO
Question

multiple phones?

I have a phone set of 4.The main one plug into phone jack,and 3 extra to plug into a outlet.Will these work with netalk?I like having more then one phone around the house,so I don't have to run to the main phone.Just answer the phone that is closest to me.
asked 3 years, 3 months ago
By
rakesfunnyfarm
 - WV
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Yes. Base unit connected to Nettalk Duo and rest connected to electrical outlet.
answered 3 years ago
By
BizTravler
 - NJ
answer 2
I have a set like that, one base and an extra handset. It works fine.
answered 3 years, 2 months ago
By
brc17
 - DFW
answer 3
It works with my 4 wireless phones. The main phone is hooked into the nettalk duo and I can answer or make calls from any of my phones
answered 3 years, 2 months ago
By
JL2011
 - Florida
answer 4
I have a phone set of 2 (main and extension) mine works very well.
answered 3 years, 2 months ago
By
wagtime
answer 5
yes
answered 3 years, 2 months ago
By
CincoRanchGuy
answer 6
Yes, you can do it that way, without any problems or additional wiring. I have a phone system with 20 handset and 4 phone lines all are using netTalk, I was able to make this work also, was not the easiest but is possible and worth it, with a little creative wiring. (On your end of it) So you can use you old phone wiring system, create a closed loop (phone box on outside of building structure, in customer access side of the box only, disconnect wires from phone company, now your completely independent) a closed loop system. netTalk is set up as a single line, so you have to have one for each line. Feed each single line into the custom access box and wire into the old exiting wiring.
answered 3 years, 2 months ago
By
SUPERMAN1932
answer 7
Just plug the main phone into NetTalk.
answered 3 years, 2 months ago
By
SaddleMan
 - Spartanburg, SC
answer 8
Best advice- stay away from this device- garbage all the way. Not a phone system to depend on.
answered 3 years, 3 months ago
By
THX117
 - NJ
answer 9
NetTalk will only provide service to a single phone input connection and won't by itself drive the other tip/ring current loop as required by a regular POTS (plain old telephone service) - get a wireless phone/base station with 3 wireless phones - thats how I'm set up - recommend 5.2 GHz to reduce EMI with other router and wireless devices. This is especially important if you have a microwave oven within a few feet
answered 3 years, 3 months ago
By
Tekstaff
 - South King/North Pierce County, WA
answer 10
Absolutely, this is actually the best way to hook-up a phone to Nettalk Duo.

Just plug in the base unit and use the sat units as you always have.
answered 3 years, 3 months ago
By
Menos
 - Fort Collins, CO
answer 11
YES JUST HAVE THE BASE PLUGED IN THE NET DUO AND THE OTHER PHONES WILL WORK.
answered 3 years, 3 months ago
By
hobanknight
 - AKRON,OHIO
Question

Will a 1.5 megabite broadband connection support the nettalk duo?

asked 3 years, 1 month ago
By
SonnyBarwick
 - New Bern, NC
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Test your internet connectivity, as it relates to being ready for VoIP, at voipreview dot org.
answered 2 years, 8 months ago
By
Frewfrux
answer 2
should be enough unless you do heavy downloads. like HD video streaming. lol
answered 2 years, 9 months ago
By
SpitFire1337
answer 3
No doubt, mine works with 1.0 mb
answered 2 years, 10 months ago
By
inspect55
 - Lake Ariel, PA
answer 4
As long as your up and down speeds are as close as your ISP allows per your plan and you configure your router correctly. You can see my review here for more info.
answered 2 years, 10 months ago
By
esoterik1967
 - Denver, Colorado
answer 5
Yes
answered 2 years, 11 months ago
By
PureC
 - North Scituate, RI
answer 6
In theory yes. But better speed equates to better performance. Hardware is equally important - get a good Cable Modem and Wireless Router along with it.
answered 3 years ago
By
BizTravler
 - NJ
answer 7
I only have a 1MB line and it can be flaky at times. The DUO seems to handle it well though.
answered 3 years ago
By
TH777
 - Texas
answer 8
1.5 megs down is plenty fast for Duo.
answered 3 years, 1 month ago
By
stabbtt
 - Springtown, TX
answer 9
Probably so your upload matters more and if 128kbs plus you should be ok
answered 3 years, 1 month ago
By
Docquesting
answer 10
Yes it will with no problem.
answered 3 years, 1 month ago
By
Jay555
 - Lake Wildwood Macon, GA
answer 11
1.5 Mbit/sec may be just fine. The only way to truly know it to try it.

1.5 MBit/sec average rate is certainly adequate, since VOIP needs only about 128 Kbit/sec. The question is whether your particular service in New Bern supplies / accepts IP packets with consistently low latency (i.e., delay).

You may find that the 1.5 MBit/sec service varies in quality by time of day.

Lastly, it is entirely possible to provide 1.5 MBit/sec service ON THE AVERAGE, yet deliberately provide latency variations in order to defeat VOIP devices. 1.5MBit/sec service is offered to lure users from dialup Internet access. Your ISP wants to up-sell you to quicker data service and to his own brand of VOIP.

If you already subscribe to 1.5 MBit/sec service, you can check http://myspeed.visualware.com for a ballpark idea of its suitability for VOIP.

Of course, $70 for the NetTalk Duo is a cheap experiment. You could just try it.
answered 3 years, 1 month ago
By
Halfnium
 - Boston ex-urbs
Question

messages

wll my existing answering machine work with this?
asked 3 years, 8 months ago
By
monty9
 - United States
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
There should be no problem as it works with mine and the Nettalk web site claims it will.
answered 3 years, 7 months ago
By
Haffie
answer 2
Two options:

1. disable voicemail and use your answering machine

2. enable voicemail and let the caller be answered by the service, not your answering machine
answered 3 years, 7 months ago
By
Reviewer1011011
answer 3
Yes, mine works fine.
answered 3 years, 7 months ago
By
FastFreddieinLompoc
 - Lompoc, CA
answer 4
yes
answered 3 years, 7 months ago
By
toogoodtoshop
 - Seattle, WA
answer 5
Yes. Don't enable the digital voicemail feature on NetTalk. Personally I perfer to use the NetTalk voicemail since it is converted into an email which I can listen to on my laptop or smartphone even when I'm on the road.
answered 3 years, 7 months ago
By
GardenGuy50
 - Cape Cod MA
answer 6
Yes, mine does perfectly at home.
answered 3 years, 7 months ago
By
ASHEBORONCGUY
 - Asheboro, NC
answer 7
home answering machine will
answered 3 years, 8 months ago
By
sjksss
answer 8
Yes, your existing answering machine will work with this device, I have 1 connected to my device as we speak.
answered 3 years, 8 months ago
By
helipilot500
answer 9
Yes, also If you turn it off the answering machine then select Nettalks answering online voicemail then they will send you an email with the message in the form of a wave file.
answered 3 years, 8 months ago
By
rpm2
 - Arizona
answer 10
yes, you can disable the voicemail function so you can use your existing answering machine
answered 3 years, 8 months ago
By
schmota
 - Las Vegas, NV
answer 11
Yes.
answered 3 years, 8 months ago
By
Techie6725
Question

I already own one of this device and i connested to my fax machine but can i also connect my phone or do i need to buy another nettalk DUO?

asked 3 years, 8 months ago
By
shortypupi
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Yes, you can. Just purchase a splitter and remember that you can't call on the phone while you fax.
answered 3 years, 7 months ago
By
Telume
 - Florida
answer 2
yes
answered 3 years, 7 months ago
By
toogoodtoshop
 - Seattle, WA
answer 3
If you plug a 1:2 pigtail phone line splitter into the NetTalk you can get by with just one. You need a pigtail (short cable) splitter because the phone and Ethernet plugs are too close together to plug a splitter directly into it.
answered 3 years, 7 months ago
By
GardenGuy50
 - Cape Cod MA
answer 4
You should be able to hook up both to one.Contact customer support if you have problems.
answered 3 years, 7 months ago
By
jayleno
 - Chicago
answer 5
Just but a splitter or use the fax's built in phone splitter. It will work for both...just not simultaneously (i.e. if you're on the phone, faxes won't come through).
answered 3 years, 7 months ago
By
ASHEBORONCGUY
 - Asheboro, NC
answer 6
you can connect both to one DUO
answered 3 years, 8 months ago
By
sjksss
answer 7
If you fax a lot than yes you will need a separate line, But if you are like me and only fax once in a while what I do is when I want to fax I plug the phone line on back of the fax machine and am good to go to send the fax or receive it.
answered 3 years, 8 months ago
By
CaribbeanQueenTink
 - MIA
answer 8
If you want a separate fax line i would recommend another DUO, if you don't mind sharing your home line with your fax machine. Personally i would get another DUO just dedicated to faxing.
answered 3 years, 8 months ago
By
helipilot500
answer 9
Try a spliter at the duo.
answered 3 years, 8 months ago
By
rpm2
 - Arizona
answer 10
you will have to get another duo
answered 3 years, 8 months ago
By
schmota
 - Las Vegas, NV
answer 11
Yes you can. Check to see if fax machine has Tel. out port. If so, connect phone there. If not, try using a two line splitter.
answered 3 years, 8 months ago
By
Techie6725
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