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Most Recent Questions
Recent Question:
Will the Magic Jack slow/bog down my internet like Netflix? Serious gamer in the house, so can't have that.
Recent Question:
what is the difference between MJ and MJ PLUS?
Recent Question:
I have phone service with Comcast at the moment and I have 3 phones, one upstairs and two down
Recent Question:
A ? about other phones in home
Recent Question:
My phone service and DSL provider are one and the same. Can I still use Basic Talk w/o having my internet service discontinued?
Questions with Most Recent Answers
Question:
My phone service and DSL provider are one and the same. Can I still use Basic Talk w/o having my internet service discontinued?
Question:
I have phone service with Comcast at the moment and I have 3 phones, one upstairs and two down
Question:
Do i need an existing home phone service(an active landline service)like home service from a home phone company before magic jack will work??
Question:
can I plug this device into my router?
Question:
does the internet need to be on for it to work?

Customer Questions & Answers for
NetTalk NetTalk Duo, VoIP Telephone Service

Experience the most versatile digital phone service. The NetTalk Duo is designed to connect directly to your router or modem, which saves you cost and energy. The NetTalk phone has a glossy black plastic and chrome plastic lining the sharp edges and covering the flat side of the device. To get started, all you need is high-speed Internet and a traditional corded or cordless telephone. It is provided with three ports - a micro USB port, Ethernet port and a telephone jack port. You can make free calls to the US & Canada and ultra-low cost international calls from anywhere in the world. The NetTalk phone provides with both e-mail and phone customer service. This NetTalk Duo VoIP telephone service creates fax-friendly phone line with free calling features such as 411 Directory Assistance, Enhanced 911, Visual Voicemail, call waiting, conference calling etc.
Customer Questions & Answers:
309 Questions
 | 
1,371 Answers
Overall Rating:
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Product Details

Questions & Answers for NetTalk NetTalk Duo, VoIP Telephone Service

Question

do i need phone service for this to work

asked 2 years, 10 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No, just high speed internet.
answered 2 years, 7 months ago
By
Kazzzoo
answer 2
You need internet service - DSL at minimum and broadband is better. Idea is to fire your phone service for a fixed price alternative
answered 2 years, 7 months ago
By
BizTravler
 - NJ
answer 3
No. Just Internet service. It plugs into your router. The beauty of it is that you can cancel your phone service and save all that money!!!
answered 2 years, 8 months ago
By
xyzp
 - Thousand Oaks, CA
answer 4
Net Talk will be your phone service, you will login/register with NetTalk to get set up and have your phone number assigned via their web site (is how I did it) and that is all there is to it. They will bill me when the next annual service fee comes due. Something like $29/year, a great value! And much needed!
answered 2 years, 9 months ago
By
wagtime
answer 5
You need internet service with a modem.
answered 2 years, 9 months ago
By
SaddleMan
 - Spartanburg, SC
answer 6
No, just buy the NetTalk Duo and you get the hardware plus a 1 year subscription then that becomes a phone service for the 1st year. After that it is like half the cost because you already own the hardware.
answered 2 years, 9 months ago
By
Tekstaff
 - South King/North Pierce County, WA
answer 7
NO.

You do need broadband or dsl internet, an always on connection.

Dial-up will not work.
answered 2 years, 10 months ago
By
Menos
 - Fort Collins, CO
answer 8
NO YOU ONLY NEED A HIGH SPEED INTERNET AND A ROUTER TO PLUG IT IN TO
answered 2 years, 10 months ago
By
hobanknight
 - AKRON,OHIO
answer 9
NO JUST HI SPEED INTERNET.
answered 2 years, 10 months ago
By
ripper45
 - BRADFORD TN.
answer 10
Not at all.This is a phone service by itself for me.No more phone company period.However you need high speed internet service.
answered 2 years, 10 months ago
By
HH77083
answer 11
No, you only need an internet connection through a router or modem.
answered 2 years, 10 months ago
By
MAJORBROWN
 - Wilmington, North Carolina
Question

multiple phones?

I have a phone set of 4.The main one plug into phone jack,and 3 extra to plug into a outlet.Will these work with netalk?I like having more then one phone around the house,so I don't have to run to the main phone.Just answer the phone that is closest to me.
asked 2 years, 10 months ago
By
rakesfunnyfarm
 - WV
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Yes. Base unit connected to Nettalk Duo and rest connected to electrical outlet.
answered 2 years, 7 months ago
By
BizTravler
 - NJ
answer 2
I have a set like that, one base and an extra handset. It works fine.
answered 2 years, 9 months ago
By
brc17
 - DFW
answer 3
It works with my 4 wireless phones. The main phone is hooked into the nettalk duo and I can answer or make calls from any of my phones
answered 2 years, 9 months ago
By
JL2011
 - Florida
answer 4
I have a phone set of 2 (main and extension) mine works very well.
answered 2 years, 9 months ago
By
wagtime
answer 5
yes
answered 2 years, 9 months ago
By
CincoRanchGuy
answer 6
Yes, you can do it that way, without any problems or additional wiring. I have a phone system with 20 handset and 4 phone lines all are using netTalk, I was able to make this work also, was not the easiest but is possible and worth it, with a little creative wiring. (On your end of it) So you can use you old phone wiring system, create a closed loop (phone box on outside of building structure, in customer access side of the box only, disconnect wires from phone company, now your completely independent) a closed loop system. netTalk is set up as a single line, so you have to have one for each line. Feed each single line into the custom access box and wire into the old exiting wiring.
answered 2 years, 9 months ago
By
SUPERMAN1932
answer 7
Just plug the main phone into NetTalk.
answered 2 years, 9 months ago
By
SaddleMan
 - Spartanburg, SC
answer 8
Best advice- stay away from this device- garbage all the way. Not a phone system to depend on.
answered 2 years, 9 months ago
By
THX117
 - NJ
answer 9
NetTalk will only provide service to a single phone input connection and won't by itself drive the other tip/ring current loop as required by a regular POTS (plain old telephone service) - get a wireless phone/base station with 3 wireless phones - thats how I'm set up - recommend 5.2 GHz to reduce EMI with other router and wireless devices. This is especially important if you have a microwave oven within a few feet
answered 2 years, 9 months ago
By
Tekstaff
 - South King/North Pierce County, WA
answer 10
Absolutely, this is actually the best way to hook-up a phone to Nettalk Duo.

Just plug in the base unit and use the sat units as you always have.
answered 2 years, 10 months ago
By
Menos
 - Fort Collins, CO
answer 11
YES JUST HAVE THE BASE PLUGED IN THE NET DUO AND THE OTHER PHONES WILL WORK.
answered 2 years, 10 months ago
By
hobanknight
 - AKRON,OHIO
Question

What about caller id?

asked 2 years, 9 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
It has caller ID and it works fine.
answered 2 years, 2 months ago
By
the3mas
 - midwest
answer 2
You have this feature.
answered 2 years, 3 months ago
By
jf49
 - Boca Raton Fl
answer 3
what about it ? It's free
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 4
Yes, caller id is a main free feature.
answered 2 years, 7 months ago
By
Mason63
 - Baton Rouge, LA
answer 5
Has caller ID, Call Waiting, 911, free 411 and conference calling
answered 2 years, 7 months ago
By
BizTravler
 - NJ
answer 6
Yes.
answered 2 years, 7 months ago
By
TH777
 - Texas
answer 7
Caller ID works as long as your phone supports it. Plus, you get a detailed call log on your netTalk account on the computer.
answered 2 years, 8 months ago
By
xyzp
 - Thousand Oaks, CA
answer 8
Caller id works!
answered 2 years, 8 months ago
By
mnnms
 - Duarte Ca.
answer 9
Caller IDs are displayed on my phone handset. I didn't have to subscribe to a special service for that.
answered 2 years, 8 months ago
By
Cookjoe
answer 10
Yes! NetTalk Duo dose have Caller ID.
answered 2 years, 9 months ago
By
charjmick
 - Houston Tx
answer 11
my caller id works just fine, names and numbers and everythign!
answered 2 years, 9 months ago
By
brc17
 - DFW
Question

Will a 1.5 megabite broadband connection support the nettalk duo?

asked 2 years, 8 months ago
By
SonnyBarwick
 - New Bern, NC
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Test your internet connectivity, as it relates to being ready for VoIP, at voipreview dot org.
answered 2 years, 3 months ago
By
Frewfrux
answer 2
should be enough unless you do heavy downloads. like HD video streaming. lol
answered 2 years, 4 months ago
By
SpitFire1337
answer 3
No doubt, mine works with 1.0 mb
answered 2 years, 4 months ago
By
inspect55
 - Lake Ariel, PA
answer 4
As long as your up and down speeds are as close as your ISP allows per your plan and you configure your router correctly. You can see my review here for more info.
answered 2 years, 5 months ago
By
esoterik1967
 - Denver, Colorado
answer 5
Yes
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 6
In theory yes. But better speed equates to better performance. Hardware is equally important - get a good Cable Modem and Wireless Router along with it.
answered 2 years, 7 months ago
By
BizTravler
 - NJ
answer 7
I only have a 1MB line and it can be flaky at times. The DUO seems to handle it well though.
answered 2 years, 7 months ago
By
TH777
 - Texas
answer 8
1.5 megs down is plenty fast for Duo.
answered 2 years, 8 months ago
By
stabbtt
 - Springtown, TX
answer 9
Probably so your upload matters more and if 128kbs plus you should be ok
answered 2 years, 8 months ago
By
Docquesting
answer 10
Yes it will with no problem.
answered 2 years, 8 months ago
By
Jay555
 - Lake Wildwood Macon, GA
answer 11
1.5 Mbit/sec may be just fine. The only way to truly know it to try it.

1.5 MBit/sec average rate is certainly adequate, since VOIP needs only about 128 Kbit/sec. The question is whether your particular service in New Bern supplies / accepts IP packets with consistently low latency (i.e., delay).

You may find that the 1.5 MBit/sec service varies in quality by time of day.

Lastly, it is entirely possible to provide 1.5 MBit/sec service ON THE AVERAGE, yet deliberately provide latency variations in order to defeat VOIP devices. 1.5MBit/sec service is offered to lure users from dialup Internet access. Your ISP wants to up-sell you to quicker data service and to his own brand of VOIP.

If you already subscribe to 1.5 MBit/sec service, you can check http://myspeed.visualware.com for a ballpark idea of its suitability for VOIP.

Of course, $70 for the NetTalk Duo is a cheap experiment. You could just try it.
answered 2 years, 8 months ago
By
Halfnium
 - Boston ex-urbs
Question

Can you used net Talk anywhere in the world

asked 2 years, 6 months ago
By
ibagonsos
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
As long as you can attach it to high speed internet and any firewall between you and the internet doesn't block your voice traffic.
answered 2 years, 5 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
NO, I tried but failed
answered 2 years, 5 months ago
By
SK007
answer 3
Yes, however some charges may apply depending on where you are calling.
answered 2 years, 6 months ago
By
theonetoask
 - Charlotte NC
answer 4
yes
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 5
Actually I believe you can. I know I can take my duo across the country to my brother's home and plug the duo into his computer or router and plug a phone into the duo and make and receive calls as if I was in my living room. I'm not quite sure about international, but I think I saw something about that on their website. Go to their website and check it out.
http://www.nettalk.com/
answered 2 years, 6 months ago
By
ReddingPatriot
 - Redding, California
answer 6
I got it because it claims to be usable anywhere there is an internet connection without needing a computer to plug it into. I'm looking forward to my first trip abroad to test it out.
answered 2 years, 6 months ago
By
walkingsinging
 - Northern Virginia
answer 7
Net talk use anywhere in the world. you disconnect net talk device and take you go anywhere in the world and connect to the internet and call.

you call number to anywhere in the world and talk, you must purchase calling plan via visa or master card ($5,$10,$20) very low international rate.
answered 2 years, 6 months ago
By
rosent
 - Des Plaines
answer 8
I am not 100 percent sure. You can got to Net talk.com and they have a FAQ list that can answer this for you.
answered 2 years, 6 months ago
By
tarheelnut
 - NC
answer 9
Yes, you can. Just like any other VOIP phones.
answered 2 years, 6 months ago
By
thekkel1
answer 10
Yes, if you have a min. of 1.5 Meg connection speed.
answered 2 years, 6 months ago
By
BunkerHill123
 - New Hampshire
answer 11
Yes, there are no limits with NetTalk!
answered 2 years, 6 months ago
By
Nashbloch
 - Sturgeon Bay, WI
Question

does this work with ALL cordless phones?

how do you get a phone number for this product and is it your own area code?

Also, is this for incoming calls also?
asked 2 years, 6 months ago
By
pagolfer
 - central pa.
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
works with mine just fine.
answered 2 years, 6 months ago
By
darrylg19
answer 2
Yes as long as it is a land line type phone. When you set it up you get a phone number that is your area code or you can pick others in your area. Depends where you live. Works great for incoming and outgoing as a regular land line phone.
answered 2 years, 6 months ago
By
theonetoask
 - Charlotte NC
answer 3
I don't know about all, but it works fine with a vtech answering system phone that I purchased at Walmart
answered 2 years, 6 months ago
By
a3901
 - New Mexico
answer 4
works excellent with my 3 handset cordless phone. when you sign up with netalk they ask you what your area code is for your area & give you a list of numbers to choose from
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 5
You put in your area code and they will assign you a phone number with that area code. I see no reason that if you wanted an area code for a different city you could just put that in and that would be your area code. If you used that for a business it would look like you had a local number.

They are not yet able to "port" your existing phone number so you won't be able to keep your existing phone number. I understand they will offer this in the future, but it is unknown when.

People dial your number just like any other phone number and you get the call. There is one difference in calling out: you have to dial the area code even with local numbers in your own area code. Numbers you use a lot you just program that into your phone's speed dial.

Because it is setup this way is what makes it possible for you to take your duo across the country and plug it into a friends computer or router and have it work.
answered 2 years, 6 months ago
By
ReddingPatriot
 - Redding, California
answer 6
- Yes it should work with all home phone sets corded or cordless.

- You register your nettalk device online before connecting. This is when you receive your number.
When I registered mine I did see that all area codes near me in S/W michigan were available. You get to choose.
- Works for both outgoing and incoming calls.
answered 2 years, 6 months ago
By
jesem
answer 7
The base unit of one phone needs to be plugged into your router. The cordless part is simply the base unit communicating with the phones in your system. So it should work with all cordless phones. You get a phone number from NetTalk when you register and you can have it in your area code or an overlay code. Your phone will work for all incoming and outgoing calls as long as your router is functioning properly and is turned on. Your computer does not need to be on.
answered 2 years, 6 months ago
By
an anonymous customer
 - Southern California
answer 8
This device work with all cordless phones and you will choose your area code, very simple.
answered 2 years, 6 months ago
By
rosent
 - Des Plaines
answer 9
yes, the phone does work with any land line phone system, including answering machines. The phone is installed the same way you would with a land line. Plug it in the box and let it go. Super simple
answered 2 years, 6 months ago
By
tarheelnut
 - NC
answer 10
I have a Uniden cordless with 3 remote handsets and it works fine.
Phone number is selected by you after purchase. You select by area code then exchange, no option on the last 4 digits.
Yes incoming calls work fine.
answered 2 years, 6 months ago
By
BunkerHill123
 - New Hampshire
answer 11
NetTalk Duo should work with all cordless phones.

Once you have the product you go to their website to register the product. Based on your location they will offer you choices of area code and numbers.
answered 2 years, 6 months ago
By
eeh42
 - Katy, TX
Question

Call quality and reliability?

How is the quality of the calls? Delay, echo, clarity, etc? How about dropped call, or trouble making/receiving calls?
asked 2 years, 6 months ago
By
Anthony185
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
As long as your internet service is fast enough, you will have no problem. If it's too slow, you will have problems such as you described.
answered 2 years, 5 months ago
By
Buzzman
 - Columbus, OH
answer 2
My dsl connection speed is less than 1.0 mbps speed which is pretty slow but the Net Talk call quality is still comparable to a landline. Magic Jack connected to a computer usb port may get choppy or make clicking sounds or drop calls at this same dsl connection speed but I have not had problems with Net Talk. I am very pleased with Net Talk. My guess is that Magic Plus may sound better than Magic Jack since it connects directly to a router but the physical design/construction of NetTalk device seems better. Net Talk can connect to both router and computer usb port.
answered 2 years, 5 months ago
By
ExtremeSatisfaction
answer 3
Its pretty good in my case. I am in I.T. and know how to set it up for optimal performance though. If you read my review here it might help explain a little.
answered 2 years, 5 months ago
By
esoterik1967
 - Denver, Colorado
answer 4
So far I'm quite impressed with the sound quality and have had no dropped calls. I have not had any problems making or receiving calls.
answered 2 years, 5 months ago
By
racer504
 - Georgetown, In
answer 5
Fabulous!
answered 2 years, 5 months ago
By
Cellerater
 - Phoenix, Arizona
answer 6
Call quality great. Haven't noticed any echo. Haven't dropped one call yet and the only "problem"if you would call it a problem is you have to make sure you dial the area code on every call, which isn't hard if you put the numbers in your phone anyway.
answered 2 years, 5 months ago
By
Richg916
answer 7
Excellent - no issues
answered 2 years, 6 months ago
By
darrylg19
answer 8
Quality is equal to the service I had from att-uverse. Keep in mind noises and other problems can be your home phone lines if you are running through you entire home system as I did.
answered 2 years, 6 months ago
By
theonetoask
 - Charlotte NC
answer 9
it seems to work as well as my old land line worked
answered 2 years, 6 months ago
By
a3901
 - New Mexico
answer 10
excellent quality of calls just make sure you get a / or have a router that is compatiable like linksys or netgear. Belkin routers are horrible
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 11
I have had mine installed for about two weeks; crystal clear, no echo, no delay, no dropped calls, no trouble what so ever. Probably clearer that the telephone company copper wire.
answered 2 years, 6 months ago
By
Jackatthefarm
Question

Do you need a landline to use nettalk.

Do you need a land line for net talk and do you get your own phone number.
asked 2 years, 5 months ago
By
phil644
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No, you don't need a land line. You get an assigned number when you set up.
answered 2 years, 2 months ago
By
the3mas
 - midwest
answer 2
yes
answered 2 years, 3 months ago
By
siddarth
 - florida
answer 3
It is your land line (effectively). You only need a phone (and a router, and internet).
answered 2 years, 3 months ago
By
Frewfrux
answer 4
NO all you need is true high speed Internet. You can dump your LAN line ! Yes you get your own phone # call NetTalk: 1-866-967-1063
answered 2 years, 4 months ago
By
nogeekneeded
answer 5
you need a landline, once you register nettalk duo, you choose your area code and they assign a phone number.
answered 2 years, 4 months ago
By
matrix6
 - North Port, Florida
answer 6
No. Just need internet service, also you get a new phone number in your area you live.
answered 2 years, 5 months ago
By
Buzzman
 - Columbus, OH
answer 7
My understanding is that you do not need a land line BUT you will need access to high speed internet, whether you have Cable, DSL or just have DSL line to your home. This communication is done over the internet, not on a phone line!
answered 2 years, 5 months ago
By
Smokedrops
answer 8
Land line is not required but recommended for possible power outages unless you have a back up electrical power supply of some sort or a cell phone. Yes, you get your own phone number.
answered 2 years, 5 months ago
By
ExtremeSatisfaction
answer 9
no. just high speed internet like DSL or Cable internet.
answered 2 years, 5 months ago
By
esoterik1967
 - Denver, Colorado
answer 10
You do not need a land line but you do need an active internet connection and a router. Currently they do not port phone numbers but that is suppose to be available by the end of the year.
answered 2 years, 5 months ago
By
tarheelnut
 - NC
answer 11
No, only your router (your computer doesn't have to be turned on!)
answered 2 years, 5 months ago
By
Cellerater
 - Phoenix, Arizona
Question

After the first year of service, which is free, how do you renew your service?

asked 3 years, 1 month ago
By
asmbubba
on NetTalk Duo, VoIP Telephone Service
10 answers
Answers
answer 1
first year is included in the intial price
you can call them or renew thru there website
answered 2 years, 6 months ago
By
PureC
 - North Scituate, RI
answer 2
Pay $29.99 via your web account
answered 2 years, 7 months ago
By
BizTravler
 - NJ
answer 3
Go to NetTalk.com!
answered 2 years, 9 months ago
By
SaddleMan
 - Spartanburg, SC
answer 4
I ask NetTlalk that very same question. This was there reply to me "Mam we have
your address so for future payments we will just send you a bill each year for the $29.99 .Hope it helps
answered 2 years, 10 months ago
By
cinnaamon
 - U.S.A.
answer 5
They will send you an email before the 1st year is up, and you can pay them with a credit card for the 2nd year of service if you desire. Very easy. No bills invoved.
answered 3 years ago
By
Helpful1452
 - Syracuse, NY
answer 6
call customer service.
answered 3 years ago
By
VegasMan702
 - Las Vegas, NV
answer 7
On your account site you can add credit, my account shows Walmart plan.
answered 3 years ago
By
HawksterPhone
 - Clarksville, TN
answer 8
When you register the device on Net Talk's website to get a phone number you sign up for an account and Net Talk will send an email when it's time to renew. You just pay on their site with a credit card.
answered 3 years ago
By
BigDanNY
 - Monticello, NY
answer 9
you renew it through nettalk.
answered 3 years, 1 month ago
By
rm8675309
answer 10
pay via credit card on website
answered 3 years, 1 month ago
By
an anonymous customer
Question

Does it work with U-Verse??

asked 3 years, 1 month ago
By
an anonymous customer
 - Dayton, Ohio
on NetTalk Duo, VoIP Telephone Service
10 answers
Answers
answer 1
ATT high speed internet wil work with the Nettalk Duo. If you have u-verse, the telephone is included. Nettalk is good for caller id and voicemail or fax at a cheap price. Nettalk would make a great second line.
answered 2 years, 7 months ago
By
Mason63
 - Baton Rouge, LA
answer 2
It does for me, using one of the internet connections directly from the Uverse box. I tried spliting one of the connections using a Belkins router, could not get that to work with the NetTalk but I think that was more of a router issue. I never called the NetTalk customer service for help since it worked connecting it directly to my Uverse box
answered 2 years, 9 months ago
By
wagtime
answer 3
yes, mine is connected to my u-verse router
answered 2 years, 11 months ago
By
anebiu
 - Tamarac, FL
answer 4
yes, works great with U-verse
answered 2 years, 11 months ago
By
DANBORISLOW
 - WEST PALM BEACH, FL
answer 5
yes
answered 3 years ago
By
VegasMan702
 - Las Vegas, NV
answer 6
I have U Verse internet service and it works just fine. You just need a port in your router to plug it into.
answered 3 years ago
By
557joejersey
 - CA
answer 7
Yes. It will work with any high speed internet service provider.
answered 3 years ago
By
BigDanNY
 - Monticello, NY
answer 8
I believe as long as you've got an internet connection it will work just fine.
answered 3 years, 1 month ago
By
rm8675309
answer 9
Yes it works with Uverse. That is how I am using mine.
answered 3 years, 1 month ago
By
dan316usa
answer 10
.works directly thru your router...no need for a computer.....except to register. hope this helps.
answered 3 years, 1 month ago
By
an anonymous customer
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