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Most Recent Questions
Recent Question:
can you fax with magic jack
Recent Question:
Will this support one phone and an extension?
Recent Question:
Do you have to keep your internet on at all times to use phone?
Recent Question:
can i get a phone number thru this ?
Recent Question:
what comes with the magic jack in my order
Questions with Most Recent Answers
Question:
Do you have to keep your internet on at all times to use phone?
Question:
Does it have call forwarding?
Question:
would I be able to use my internet on my computer I have a router
Question:
Can you use a fax with this? Does it have call forwarding function?
Question:
Do I need to discontinue present services before or after I connect with basic talk?

Customer Questions & Answers for
NetTalk NetTalk Duo, VoIP Telephone Service

Experience the most versatile digital phone service. The NetTalk Duo is designed to connect directly to your router or modem, which saves you cost and energy. The NetTalk phone has a glossy black plastic and chrome plastic lining the sharp edges and covering the flat side of the device. To get started, all you need is high-speed Internet and a traditional corded or cordless telephone. It is provided with three ports - a micro USB port, Ethernet port and a telephone jack port. You can make free calls to the US & Canada and ultra-low cost international calls from anywhere in the world. The NetTalk phone provides with both e-mail and phone customer service. This NetTalk Duo VoIP telephone service creates fax-friendly phone line with free calling features such as 411 Directory Assistance, Enhanced 911, Visual Voicemail, call waiting, conference calling etc.
Customer Questions & Answers:
335 Questions
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1,439 Answers
Overall Rating:
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3.7
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Product Details

Questions & Answers for NetTalk NetTalk Duo, VoIP Telephone Service

Question

What about caller id?

asked 3 years, 8 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
It has caller ID and it works fine.
answered 3 years, 2 months ago
By
the3mas
 - midwest
answer 2
You have this feature.
answered 3 years, 2 months ago
By
jf49
 - Boca Raton Fl
answer 3
what about it ? It's free
answered 3 years, 5 months ago
By
PureC
 - North Scituate, RI
answer 4
Yes, caller id is a main free feature.
answered 3 years, 6 months ago
By
Mason63
 - Baton Rouge, LA
answer 5
Has caller ID, Call Waiting, 911, free 411 and conference calling
answered 3 years, 6 months ago
By
BizTravler
 - NJ
answer 6
Yes.
answered 3 years, 6 months ago
By
TH777
 - Texas
answer 7
Caller ID works as long as your phone supports it. Plus, you get a detailed call log on your netTalk account on the computer.
answered 3 years, 7 months ago
By
xyzp
 - Thousand Oaks, CA
answer 8
Caller id works!
answered 3 years, 8 months ago
By
mnnms
 - Duarte Ca.
answer 9
Caller IDs are displayed on my phone handset. I didn't have to subscribe to a special service for that.
answered 3 years, 8 months ago
By
Cookjoe
answer 10
Yes! NetTalk Duo dose have Caller ID.
answered 3 years, 8 months ago
By
charjmick
 - Houston Tx
answer 11
my caller id works just fine, names and numbers and everythign!
answered 3 years, 8 months ago
By
brc17
 - DFW
Question

Can I call from other country area codes

If i have a USA area code, and take the duo to Europe, can i call for free to Canada or the USA?

If i have a USA area code, and take the duo to Canada, can i call for free to the USA?
asked 4 years, 2 months ago
By
arnie799
 - Pompano Beach Florida
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
yes, the unit simply connects to any internet connection. the U.S. number is a real U.S. number that connects to the internet from anywhere in the world and give you dial tone to any phone you plug in. just plug the phone into the duo, plug the duo into the wall and it will connect to the available wireless internet connection.
you have dial tone as if you are in the U.S.
that's the beauty of voice over internet protocol (VOIP).
answered 4 years, 1 month ago
By
minimadness
 - KS
answer 2
YES
answered 4 years, 1 month ago
By
aNEWnetTALKer
 - dallas, TX
answer 3
Yes you can. When you place a call, it will originate from your USA area code. It does not matter where in the world you call from.
answered 4 years, 1 month ago
By
Reviewer1011011
answer 4
Yes it's like calling from home with a local number.
answered 4 years, 1 month ago
By
FastFreddieinLompoc
 - Lompoc, CA
answer 5
Yes, but incoming calls to me inside the US would be long distance for the caller. I dont go to Europe that often
answered 4 years, 1 month ago
By
an anonymous customer
 - centerville George
answer 6
Yes you can
answered 4 years, 1 month ago
By
wallylovessam
 - tampa, FL
answer 7
The number you have is tied to the netTALK device, so the number will be considered US-based no matter where you go. Unless you change the number
answered 4 years, 1 month ago
By
Telume
 - Florida
answer 8
Yes you can,
answered 4 years, 1 month ago
By
Happybyer51
 - Miami Florida
answer 9
yes
answered 4 years, 1 month ago
By
toogoodtoshop
 - Seattle, WA
answer 10
Yes. The power connection is the key. Europe power and plugs are different than the US so you either need to use a converter kit OR you can plug the USB cable into your laptop.
answered 4 years, 1 month ago
By
GardenGuy50
 - Cape Cod MA
answer 11
Yes! The tech support is useful for this information and I asked them the same thing and you can call for free to USA and Canada as long as you have a USA phone number.
answered 4 years, 2 months ago
By
KalecShop
Question

dialing

do you have to dial area code first ? evan for local calls"? like magic jack(which I loveby the way) just wished i didnt have my computer on all the time
asked 4 years ago
By
an anonymous customer
 - red bluff ca
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No.
answered 3 years, 11 months ago
By
VegasMan702
 - Las Vegas, NV
answer 2
Yes, 10 digit dialing is required for local calls.
answered 3 years, 11 months ago
By
nobodycaes
 - Ocala
answer 3
You have to dial the full ten digit phone number.
answered 3 years, 11 months ago
By
557joejersey
 - CA
answer 4
yes
answered 3 years, 11 months ago
By
nomonthlyphonebills
answer 5
yes, I put it in my phone directory to make dialing simple
answered 3 years, 11 months ago
By
nomonthlyphonebills
answer 6
YES
answered 3 years, 11 months ago
By
zoobie09
 - Sturgis, MI
answer 7
i believe you do on local calls. directions say to, but i have not tried without area code on local calls
answered 3 years, 11 months ago
By
OrangeBlood4Life
answer 8
Yes, you have to use a 10 digit number.
answered 4 years ago
By
missnbm
 - Othello, WA
answer 9
Yes, you always need to dial the area code. The voice mail is not nearly as nice as Magic Jack. You can not record custom greetings nor retrieve your voice mail messages from any phone other than the one connected to the Duo.
answered 4 years ago
By
skunkcityman
 - Rochester, NY
answer 10
Yes because all calls in the US are free so when you dial a number it has to know the area code because many numbers are the same only different area codes.
But some calling you from a local land line does not have to dial anything but your number, area code not needed, some cell phones may or may not need to dial the area code to call you.
answered 4 years ago
By
HawksterPhone
 - Clarksville, TN
answer 11
Yes, you still have to enter the area code before dialing just like a cell phone. It seems to be common between all VOIP services.

I had the Magic Jack as my only phone for 6 months and it was great but I had to have a computer on all the time. You'll save money on your electric bill with the Net Talk.

If you have a phone with a phone book feature just program your frequently called numbers into so you don't have to worry about dialing all the time. :)
answered 4 years ago
By
BigDanNY
 - Monticello, NY
Question

How do you get a telephone number?

I just want to know what will occur when I cancel my telephone service.
asked 3 years, 11 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
When you get Nettalk you will set it up according to the given instructions, choose a new phone number and begin using your new phone service independent of your old phone company. I would recommend not canceling your old service for about a week, test out the Nettalk service and make sure that it works for you needs before canceling.
answered 3 years, 9 months ago
By
Menos
 - Fort Collins, CO
answer 2
When you get your net duo you get a password to activate your net duo go to nettalk.com activate and you will get your phone number during your set up. i hope this helps
answered 3 years, 9 months ago
By
hobanknight
 - AKRON,OHIO
answer 3
When you purchase NetTalk & go to register it with the usernamer/password that is given to you in the box it will ask you what area code would you like & if available they will give you 3 phone numbers with that area code to choose from. If you would like to know ahead of time before purchasing you can check the forum/comunity room NetTalk.com under questions/answers or you can call them directly to ask if your are code is available.(Oh I was told from NetTalk by chance if not available they could give an area code close to where one is & that upon oe becoming available at no charge to you switch your phone number also). Or you can look up there phone number there & call them direct.Hope it helps
answered 3 years, 10 months ago
By
cinnaamon
 - U.S.A.
answer 4
Once you receive the unit you can choose a local area code and they choose the last 4 digits for you. You are ready to go then.
answered 3 years, 10 months ago
By
Virginianative
 - Colorado
answer 5
You pick your new number from a list of available numbers listed on their website when you register your device. Easy instructions are in the box with the duo. Takes minutes to do. You don't have to cancel your other service until you get this one all set up. This has nothing at all to do with your old service. You could have them both if you desired.
answered 3 years, 11 months ago
By
Helpful1452
 - Syracuse, NY
answer 6
During installation, you have a choice in making a phone number base on your area code.
If you cancel your telephone service, you will lose that opportunity to pay for long distance and those special fuctions. You pay 30 dollars a year for Nettalk.
answered 3 years, 11 months ago
By
VegasMan702
 - Las Vegas, NV
answer 7
After you register your product they will assign you a number
answered 3 years, 11 months ago
By
nobodycaes
 - Ocala
answer 8
When you sign up for NetTalk on the net you will be given a choice of the location you want your number to be from. You can choose where you live or any other place. Your choice will give you the area code and then you select your city exchange (the next 3 digits). The last four are assigned by NetTalk. The say they are working on allowing your existing phone to be moved.
You should buy your NetTalk first and get it running. Then shut off your phone service. Keep in mind that if you have a DSL service with that land line you will have to get a new internet service.
answered 3 years, 11 months ago
By
557joejersey
 - CA
answer 9
You are given the opportunity to select an available telephone exchange and they will assign your phone number. You can not transfer your existing phone number.
answered 3 years, 11 months ago
By
RFrankC
answer 10
they try to talk you out of it. then if you have DSL they try to tell you you HAVE to have a land line for DSL. But that is not true.
answered 3 years, 11 months ago
By
lorih1314
 - Kathleen, GA
answer 11
When you register your NetTalk device, you will then be able to choose your new phone number.
answered 3 years, 11 months ago
By
Dragonsteel
 - Independence, MO
Question

Will a 1.5 megabite broadband connection support the nettalk duo?

asked 3 years, 8 months ago
By
SonnyBarwick
 - New Bern, NC
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
Test your internet connectivity, as it relates to being ready for VoIP, at voipreview dot org.
answered 3 years, 2 months ago
By
Frewfrux
answer 2
should be enough unless you do heavy downloads. like HD video streaming. lol
answered 3 years, 3 months ago
By
SpitFire1337
answer 3
No doubt, mine works with 1.0 mb
answered 3 years, 4 months ago
By
inspect55
 - Lake Ariel, PA
answer 4
As long as your up and down speeds are as close as your ISP allows per your plan and you configure your router correctly. You can see my review here for more info.
answered 3 years, 4 months ago
By
esoterik1967
 - Denver, Colorado
answer 5
Yes
answered 3 years, 5 months ago
By
PureC
 - North Scituate, RI
answer 6
In theory yes. But better speed equates to better performance. Hardware is equally important - get a good Cable Modem and Wireless Router along with it.
answered 3 years, 6 months ago
By
BizTravler
 - NJ
answer 7
I only have a 1MB line and it can be flaky at times. The DUO seems to handle it well though.
answered 3 years, 6 months ago
By
TH777
 - Texas
answer 8
1.5 megs down is plenty fast for Duo.
answered 3 years, 7 months ago
By
stabbtt
 - Springtown, TX
answer 9
Probably so your upload matters more and if 128kbs plus you should be ok
answered 3 years, 7 months ago
By
Docquesting
answer 10
Yes it will with no problem.
answered 3 years, 8 months ago
By
Jay555
 - Lake Wildwood Macon, GA
answer 11
1.5 Mbit/sec may be just fine. The only way to truly know it to try it.

1.5 MBit/sec average rate is certainly adequate, since VOIP needs only about 128 Kbit/sec. The question is whether your particular service in New Bern supplies / accepts IP packets with consistently low latency (i.e., delay).

You may find that the 1.5 MBit/sec service varies in quality by time of day.

Lastly, it is entirely possible to provide 1.5 MBit/sec service ON THE AVERAGE, yet deliberately provide latency variations in order to defeat VOIP devices. 1.5MBit/sec service is offered to lure users from dialup Internet access. Your ISP wants to up-sell you to quicker data service and to his own brand of VOIP.

If you already subscribe to 1.5 MBit/sec service, you can check http://myspeed.visualware.com for a ballpark idea of its suitability for VOIP.

Of course, $70 for the NetTalk Duo is a cheap experiment. You could just try it.
answered 3 years, 8 months ago
By
Halfnium
 - Boston ex-urbs
Question

do i need phone service for this to work

asked 3 years, 9 months ago
By
an anonymous customer
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
No, just high speed internet.
answered 3 years, 6 months ago
By
Kazzzoo
answer 2
You need internet service - DSL at minimum and broadband is better. Idea is to fire your phone service for a fixed price alternative
answered 3 years, 6 months ago
By
BizTravler
 - NJ
answer 3
No. Just Internet service. It plugs into your router. The beauty of it is that you can cancel your phone service and save all that money!!!
answered 3 years, 7 months ago
By
xyzp
 - Thousand Oaks, CA
answer 4
Net Talk will be your phone service, you will login/register with NetTalk to get set up and have your phone number assigned via their web site (is how I did it) and that is all there is to it. They will bill me when the next annual service fee comes due. Something like $29/year, a great value! And much needed!
answered 3 years, 8 months ago
By
wagtime
answer 5
You need internet service with a modem.
answered 3 years, 9 months ago
By
SaddleMan
 - Spartanburg, SC
answer 6
No, just buy the NetTalk Duo and you get the hardware plus a 1 year subscription then that becomes a phone service for the 1st year. After that it is like half the cost because you already own the hardware.
answered 3 years, 9 months ago
By
Tekstaff
 - South King/North Pierce County, WA
answer 7
NO.

You do need broadband or dsl internet, an always on connection.

Dial-up will not work.
answered 3 years, 9 months ago
By
Menos
 - Fort Collins, CO
answer 8
NO YOU ONLY NEED A HIGH SPEED INTERNET AND A ROUTER TO PLUG IT IN TO
answered 3 years, 9 months ago
By
hobanknight
 - AKRON,OHIO
answer 9
NO JUST HI SPEED INTERNET.
answered 3 years, 9 months ago
By
ripper45
 - BRADFORD TN.
answer 10
Not at all.This is a phone service by itself for me.No more phone company period.However you need high speed internet service.
answered 3 years, 9 months ago
By
HH77083
answer 11
No, you only need an internet connection through a router or modem.
answered 3 years, 9 months ago
By
MAJORBROWN
 - Wilmington, North Carolina
Question

Can you used net Talk anywhere in the world

asked 3 years, 6 months ago
By
ibagonsos
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
As long as you can attach it to high speed internet and any firewall between you and the internet doesn't block your voice traffic.
answered 3 years, 4 months ago
By
esoterik1967
 - Denver, Colorado
answer 2
NO, I tried but failed
answered 3 years, 5 months ago
By
SK007
answer 3
Yes, however some charges may apply depending on where you are calling.
answered 3 years, 5 months ago
By
theonetoask
 - Charlotte NC
answer 4
yes
answered 3 years, 5 months ago
By
PureC
 - North Scituate, RI
answer 5
Actually I believe you can. I know I can take my duo across the country to my brother's home and plug the duo into his computer or router and plug a phone into the duo and make and receive calls as if I was in my living room. I'm not quite sure about international, but I think I saw something about that on their website. Go to their website and check it out.
http://www.nettalk.com/
answered 3 years, 5 months ago
By
ReddingPatriot
 - Redding, California
answer 6
I got it because it claims to be usable anywhere there is an internet connection without needing a computer to plug it into. I'm looking forward to my first trip abroad to test it out.
answered 3 years, 5 months ago
By
walkingsinging
 - Northern Virginia
answer 7
Net talk use anywhere in the world. you disconnect net talk device and take you go anywhere in the world and connect to the internet and call.

you call number to anywhere in the world and talk, you must purchase calling plan via visa or master card ($5,$10,$20) very low international rate.
answered 3 years, 5 months ago
By
rosent
 - Des Plaines
answer 8
I am not 100 percent sure. You can got to Net talk.com and they have a FAQ list that can answer this for you.
answered 3 years, 5 months ago
By
tarheelnut
 - NC
answer 9
Yes, you can. Just like any other VOIP phones.
answered 3 years, 5 months ago
By
thekkel1
answer 10
Yes, if you have a min. of 1.5 Meg connection speed.
answered 3 years, 6 months ago
By
BunkerHill123
 - New Hampshire
answer 11
Yes, there are no limits with NetTalk!
answered 3 years, 6 months ago
By
Nashbloch
 - Sturgeon Bay, WI
Question

does this work with ALL cordless phones?

how do you get a phone number for this product and is it your own area code?

Also, is this for incoming calls also?
asked 3 years, 6 months ago
By
pagolfer
 - central pa.
on NetTalk Duo, VoIP Telephone Service
11 answers
Answers
answer 1
works with mine just fine.
answered 3 years, 5 months ago
By
darrylg19
answer 2
Yes as long as it is a land line type phone. When you set it up you get a phone number that is your area code or you can pick others in your area. Depends where you live. Works great for incoming and outgoing as a regular land line phone.
answered 3 years, 5 months ago
By
theonetoask
 - Charlotte NC
answer 3
I don't know about all, but it works fine with a vtech answering system phone that I purchased at Walmart
answered 3 years, 5 months ago
By
a3901
 - New Mexico
answer 4
works excellent with my 3 handset cordless phone. when you sign up with netalk they ask you what your area code is for your area & give you a list of numbers to choose from
answered 3 years, 5 months ago
By
PureC
 - North Scituate, RI
answer 5
You put in your area code and they will assign you a phone number with that area code. I see no reason that if you wanted an area code for a different city you could just put that in and that would be your area code. If you used that for a business it would look like you had a local number.

They are not yet able to "port" your existing phone number so you won't be able to keep your existing phone number. I understand they will offer this in the future, but it is unknown when.

People dial your number just like any other phone number and you get the call. There is one difference in calling out: you have to dial the area code even with local numbers in your own area code. Numbers you use a lot you just program that into your phone's speed dial.

Because it is setup this way is what makes it possible for you to take your duo across the country and plug it into a friends computer or router and have it work.
answered 3 years, 5 months ago
By
ReddingPatriot
 - Redding, California
answer 6
- Yes it should work with all home phone sets corded or cordless.

- You register your nettalk device online before connecting. This is when you receive your number.
When I registered mine I did see that all area codes near me in S/W michigan were available. You get to choose.
- Works for both outgoing and incoming calls.
answered 3 years, 5 months ago
By
jesem
answer 7
The base unit of one phone needs to be plugged into your router. The cordless part is simply the base unit communicating with the phones in your system. So it should work with all cordless phones. You get a phone number from NetTalk when you register and you can have it in your area code or an overlay code. Your phone will work for all incoming and outgoing calls as long as your router is functioning properly and is turned on. Your computer does not need to be on.
answered 3 years, 5 months ago
By
an anonymous customer
 - Southern California
answer 8
This device work with all cordless phones and you will choose your area code, very simple.
answered 3 years, 5 months ago
By
rosent
 - Des Plaines
answer 9
yes, the phone does work with any land line phone system, including answering machines. The phone is installed the same way you would with a land line. Plug it in the box and let it go. Super simple
answered 3 years, 5 months ago
By
tarheelnut
 - NC
answer 10
I have a Uniden cordless with 3 remote handsets and it works fine.
Phone number is selected by you after purchase. You select by area code then exchange, no option on the last 4 digits.
Yes incoming calls work fine.
answered 3 years, 6 months ago
By
BunkerHill123
 - New Hampshire
answer 11
NetTalk Duo should work with all cordless phones.

Once you have the product you go to their website to register the product. Based on your location they will offer you choices of area code and numbers.
answered 3 years, 6 months ago
By
eeh42
 - Katy, TX
Question

Does it work with U-Verse??

asked 4 years ago
By
an anonymous customer
 - Dayton, Ohio
on NetTalk Duo, VoIP Telephone Service
10 answers
Answers
answer 1
ATT high speed internet wil work with the Nettalk Duo. If you have u-verse, the telephone is included. Nettalk is good for caller id and voicemail or fax at a cheap price. Nettalk would make a great second line.
answered 3 years, 6 months ago
By
Mason63
 - Baton Rouge, LA
answer 2
It does for me, using one of the internet connections directly from the Uverse box. I tried spliting one of the connections using a Belkins router, could not get that to work with the NetTalk but I think that was more of a router issue. I never called the NetTalk customer service for help since it worked connecting it directly to my Uverse box
answered 3 years, 8 months ago
By
wagtime
answer 3
yes, mine is connected to my u-verse router
answered 3 years, 10 months ago
By
anebiu
 - Tamarac, FL
answer 4
yes, works great with U-verse
answered 3 years, 11 months ago
By
DANBORISLOW
 - WEST PALM BEACH, FL
answer 5
yes
answered 3 years, 11 months ago
By
VegasMan702
 - Las Vegas, NV
answer 6
I have U Verse internet service and it works just fine. You just need a port in your router to plug it into.
answered 3 years, 11 months ago
By
557joejersey
 - CA
answer 7
Yes. It will work with any high speed internet service provider.
answered 4 years ago
By
BigDanNY
 - Monticello, NY
answer 8
I believe as long as you've got an internet connection it will work just fine.
answered 4 years ago
By
rm8675309
answer 9
Yes it works with Uverse. That is how I am using mine.
answered 4 years ago
By
dan316usa
answer 10
.works directly thru your router...no need for a computer.....except to register. hope this helps.
answered 4 years ago
By
an anonymous customer
Question

After the first year of service, which is free, how do you renew your service?

asked 4 years, 1 month ago
By
asmbubba
on NetTalk Duo, VoIP Telephone Service
10 answers
Answers
answer 1
first year is included in the intial price
you can call them or renew thru there website
answered 3 years, 5 months ago
By
PureC
 - North Scituate, RI
answer 2
Pay $29.99 via your web account
answered 3 years, 6 months ago
By
BizTravler
 - NJ
answer 3
Go to NetTalk.com!
answered 3 years, 9 months ago
By
SaddleMan
 - Spartanburg, SC
answer 4
I ask NetTlalk that very same question. This was there reply to me "Mam we have
your address so for future payments we will just send you a bill each year for the $29.99 .Hope it helps
answered 3 years, 10 months ago
By
cinnaamon
 - U.S.A.
answer 5
They will send you an email before the 1st year is up, and you can pay them with a credit card for the 2nd year of service if you desire. Very easy. No bills invoved.
answered 3 years, 11 months ago
By
Helpful1452
 - Syracuse, NY
answer 6
call customer service.
answered 3 years, 11 months ago
By
VegasMan702
 - Las Vegas, NV
answer 7
On your account site you can add credit, my account shows Walmart plan.
answered 4 years ago
By
HawksterPhone
 - Clarksville, TN
answer 8
When you register the device on Net Talk's website to get a phone number you sign up for an account and Net Talk will send an email when it's time to renew. You just pay on their site with a credit card.
answered 4 years ago
By
BigDanNY
 - Monticello, NY
answer 9
you renew it through nettalk.
answered 4 years ago
By
rm8675309
answer 10
pay via credit card on website
answered 4 years ago
By
an anonymous customer
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