Search Product Q&A

Looking for Answers about Greatcall GreatCall 5Star Responder Wireless Personal Security Device?

ACCESSORIES(Q:38117 A:56101)
APPLIANCES AND STORAGE(Q:29221 A:78784)
AUDIO VIDEO(Q:17854 A:27795)
BABY APPAREL(Q:190 A:304)
BABY CARE(Q:6375 A:18428)
BABY GEAR(Q:9793 A:23785)
BABY NURSERY(Q:10559 A:22281)
BEAUTY(Q:14373 A:30222)
BED AND BATH(Q:14205 A:29377)
BIKES AND RIDE ONS(Q:19603 A:37302)
BOOKS(Q:2483 A:2264)
BOYS TOYS MUSIC AND GAMES(Q:7184 A:6631)
CAMERAS AND CAMCORDERS(Q:7590 A:10573)
COMPUTERS(Q:20748 A:32143)
FITNESS(Q:12222 A:30137)
FOOD(Q:17328 A:14424)
FURNITURE(Q:67872 A:147025)
GIRLS TOYS AND ACTIVITIES(Q:4831 A:11406)
HEALTH AND WELLNESS(Q:21023 A:32942)
DME(Q:8743 A:14196)
BED AND BATH SAFETY(Q:2260 A:3223)
DAILY LIVING AIDS(Q:2002 A:4175)
GLASSES(Q:871 A:355)
HEARING AIDS(Q:165 A:257)
MOBILITY EQUIPMENT(Q:2126 A:3346)
THERMOMETERS(Q:192 A:370)
OTC(Q:4844 A:7423)
VITAMINS(Q:6094 A:8938)
HOME DECOR(Q:21258 A:34494)
HOME IMPROVEMENT(Q:37679 A:55982)
HOUSEHOLD(Q:9022 A:12760)
INTIMATE APPAREL(Q:1608 A:5293)
JEWELRY(Q:12623 A:12229)
KIDS APPAREL(Q:948 A:2609)
KITCHEN AND DINING(Q:31592 A:79902)
MENS APPAREL(Q:3468 A:8273)
MOVIES(Q:6025 A:9005)
MUSIC(Q:1144 A:1155)
NON APPAREL(Q:4322 A:5264)
OFFICE SUPPLY AND CRAFTS(Q:20314 A:25959)
OUTDOOR LIVING(Q:32293 A:47217)
OUTDOOR PLAY(Q:12970 A:24621)
OUTDOOR SPORTS(Q:36810 A:62192)
PETS(Q:10605 A:19787)
PHOTO OUTLAB(Q:1 A:0)
PORTABLE ELECTRONICS(Q:19010 A:29369)
PRESCHOOL AND LEARNING(Q:3154 A:6468)
SEASONAL AND CELEBRATIONS(Q:6450 A:5188)
SPORTS EQUIPMENT(Q:7521 A:10196)
TIRES AND AUTOMOTIVE(Q:35576 A:34586)
TV(Q:10679 A:20436)
UNASSIGNED DEPT(Q:190 A:57)
VIDEO GAMES(Q:8766 A:14297)
WIRELESS(Q:33202 A:42883)
WOMENS APPAREL(Q:3442 A:10420)
Most Recent Questions
Recent Question:
how large is this JitterBug Touch 3? Model # SMG310RZAD I don't understand the dimensions given: 5.0 x 2.0 x 8.25
Recent Question:
Is this pad too small for a lift chair/recliner?
Recent Question:
How much water does it hold?
Recent Question:
When I turn it on all that shows is the Pedometer. How can I change that?
Questions with Most Recent Answers
Question:
What is the length of the copper bracelet?
Question:
is this product good for a heavy size person weigh over 350+ lbs
Question:
Vinyl or plastic mattress cover want it to fit box spring also queen size
Question:
is a mattress cover latex-free?

Customer Questions & Answers for
Greatcall GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
390 Questions
 | 
819 Answers
Overall Rating:
4.274 out of 5
4.3
out of
5
Product Details

Questions & Answers for Greatcall GreatCall 5Star Responder Wireless Personal Security Device

Question

Is it water proof? Could you wear in the shower?

asked 3 years, 3 months ago
By
ucstars
on GreatCall 5Star Responder Wireless Personal Security Device
7 answers
Answers
answer 1
The GREAT SPLASH version ($10.00 additional) is water proof
answered 3 months, 3 weeks ago
By
nancydrew1406
answer 2
No
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 3
no and no
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 4
NO!
answered 2 years, 11 months ago
By
XavierNC72
 - Chester, SC
answer 5
No! you would have to put it in a plastic bag to take in shower.
answered 3 years, 2 months ago
By
Suecop
 - Missouri
answer 6
NO. That's one flaw about this product. Other than that, it's extremely durable!
answered 3 years, 2 months ago
By
tuffstuff504
 - New Orleans, LA
answer 7
The 5Star Responder is not water proof. You may try to put in a water proof bag if you want to take it into the shower.
answered 3 years, 3 months ago
By
GreatcallSupport
Question

Can this item be worn around the neck like a necklace?

asked 3 years, 3 months ago
By
Malinda353
on GreatCall 5Star Responder Wireless Personal Security Device
7 answers
Answers
answer 1
Hi Malinda353,
The 5Star can definitely be worn around the neck. The device was fashioned with a small open looop to allow users to insert a lanyard.
answered 2 years, 2 months ago
By
GreatcallSupport
answer 2
yes, weighs about 2-1/2 ounces. I got a lanyard to do just that. It keeps it out of my pockets and off my belt, if I wear one!
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 3
this device is much larger than the one Dad currently wears around his neck. I just got this, and will probably return it for that reason.
answered 3 years ago
By
redsd
answer 4
Yes, When you call Company they have a necklace you can purchase from them or you can get a chain yourself.
answered 3 years, 2 months ago
By
Suecop
 - Missouri
answer 5
Yes! Supply your own lanyard for that purpose and you're golden. Just don't exercise with it and let your sweat wet it!
answered 3 years, 2 months ago
By
tuffstuff504
 - New Orleans, LA
answer 6
Yes, it can be! It may be a little more bulky than what you're used to. But I think it's fine.
answered 3 years, 2 months ago
By
sammyv
 - Northeast Texas
answer 7
Yes. It has a clip that can accommodate a keyring but I've looped a ribbon through it to wear around my neck.
answered 3 years, 3 months ago
By
carolight
 - Southern US
Question

Clipping to child

Is there a way like a key ring or belt look we can clip it to a backpack or childs jeans?

What if I sewed it into material in his jacket? Would it still work?
asked 3 years, 3 months ago
By
Phyxius333
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
Hi Phyxius333,
There is a key chain attachment and an accessory clip that is available to attach the device as needed.

The device should not be obstructed by any material, so we would not recommend sewing the 5Star into a jacket.
answered 2 years, 2 months ago
By
GreatcallSupport
answer 2
Yes, it comes with the unit
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 3
it comes with a belt clip but you can add a lanyard like I did to wear around your neck.
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 4
Yes! The product comes w/ a lanyard for that purpose.
answered 3 years, 2 months ago
By
tuffstuff504
 - New Orleans, LA
answer 5
Yes, it has a belt type of clip similar to some cell phones.
answered 3 years, 2 months ago
By
sammyv
 - Northeast Texas
answer 6
It has a belt clip just like those on cell phones, and also has a key ring clip that can clip onto a keyring or other small holder. If a backpack loop is small enough, it would fit.

Wouldn't recommend sewing it into anything - you need access to it in order to charge it and also to hear and respond to the agent when you need to call for help.
answered 3 years, 3 months ago
By
carolight
 - Southern US
Question

What if I dont push the button?

What if for example someone is lost or taken, and doesnt push the button either because they forget or are confused.

Can another family member locate them through this service? Can I call greatcall and say I need to know where they are or can the police do so?
asked 3 years, 3 months ago
By
an anonymous customer
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
If you set up your 5Star account online it offers location service. It doesn't cost anything extra. After doing so, you can sign in online and see where the device (and your family member) is.
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
If you are registered as a contact and given authorization by the owner -- you can either call Star log onto a computer and use the GPS feature to track.
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 3
when you register the device, you add emergency contacts. They can go online and search for you anytime they want. It narrows your location to roughly 100 feet of where the device is
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 4
YES! I've done this on myself to test it! You can setup access to "Greatcall.com" and immediately "command" the location at anytime OR call GreatCall customer care, and they'll locate the responder for you!
answered 3 years, 2 months ago
By
tuffstuff504
 - New Orleans, LA
answer 5
You have to push the button. However, you can give family members access to the account and using the "locater" feature. Check out their website for details.

There is also a "notes" feature on the account website where the user can list where they're going and what conditions they anticipate to be involved in. Again, the user must give family members access to the account page and this information. It's really easy. Just look at their website.
answered 3 years, 3 months ago
By
carolight
 - Southern US
answer 6
The 5Star Locator Service allows you to manage personal safety by inviting friends and family to go online and securely locate the user on a map, wherever they are with the 5Star Responder. You can also use the Locator Service to find the location of the Responder if it is lost or misplaced.
answered 3 years, 3 months ago
By
GreatcallSupport
Question

"5Star is powered by one of the nation's largest, most reliable wireless networks. " what network would that be and what is the coverage in Illinois?

asked 3 years, 3 months ago
By
Ruth63
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
It's Verizon, which is just about everywhere.
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
Verizon is the carrier and have never had a problem
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 3
verizon network
answered 2 years, 11 months ago
By
XavierNC72
 - Chester, SC
answer 4
Calling customer service, I discovered its powered by VERIZON. **YAY!** This is-- by far, Amercia's Most Reliable Network!
answered 3 years, 2 months ago
By
tuffstuff504
 - New Orleans, LA
answer 5
The Responder runs on the Verizon network.

To get coverage for a specific location you can contact Greatcall Customer Service any time at 800-733-6632.
answered 3 years, 3 months ago
By
GreatcallSupport
Question

Is there an activation fee?

asked 3 years, 1 month ago
By
an anonymous customer
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Yes
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 2
no, just the monthly fee
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 3
Walmart's website did not give out this information but there is an activation fee.. i did it online so it was only $25 but if you do it with the call center i think it would have been $35...we gave this as a gift for Mother's Day and felt it was a good product and the monthy price was a great value but was not happy about the activation fee that the website does not tell you about..
answered 2 years, 11 months ago
By
XavierNC72
 - Chester, SC
answer 4
yes there is, somewhere around $40.
answered 3 years ago
By
TCLee1
 - SLC, UT
answer 5
There is a one time activation fee of $35, or you can activate online for only $25.
answered 3 years ago
By
GreatcallSupport
Question

Can this be programmed to call a family member along with the 5 Star agent?

asked 3 years ago
By
an anonymous customer
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
The device will call the 5Star response center, and they will call whoever you have on file as your contact person (as many people as you wish).
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
not simultaneously - contact 5Star and they can relay
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 3
yes... when you register the device you are asked to add emergency contacts
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 4
no it calls only the agent.. but you can set up your profile for them to contact any friend or family member you chose.. i set this one up online for my grandmother and it was very detailed.. they can even set it up for you over the phone..
answered 2 years, 11 months ago
By
XavierNC72
 - Chester, SC
answer 5
The 5Star Responder cannot call a family member along with the 5Star Agent, however, the 5Star Agent can conference in a family.
answered 3 years ago
By
GreatcallSupport
Question

Is it necessary to have a verizon account for this device to work?

asked 2 years, 10 months ago
By
beepercat
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Talk with great star customer service people because I think they use Verizon cell towers for the signal. When I activated mine the account is with Great Star
answered 2 years, 7 months ago
By
dclang
 - Lewistown,Il
answer 2
No.
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 3
No
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 4
no... it uses Verizon for its network seamlessly.
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 5
Hello Beepercat,

You do not need a Verizon account for the 5Star device to work. You will need an account with Greatcall though.
answered 2 years, 10 months ago
By
GreatcallSupport
Question

On the road help ?

If my car breaks down, can I call and ask you to contact someone to help me ?
asked 2 years, 10 months ago
By
Eldercitizen
 - Avon Park FL
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Yes - that's one of the examples they list of times you would benefit from having this device.
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
This will be able to help you in almost any proplem you find yourself in.
answered 2 years, 8 months ago
By
Buymoreonline
 - Florida
answer 3
Yes you can.
answered 2 years, 10 months ago
By
TheSanfordBear
 - Sanford, FL
answer 4
when you set up the contacts when registering, they contact them whenever you press the button.
can't exactly say they will call, but it is worth trying when you test it after registering.
answered 2 years, 10 months ago
By
Buckeye53
 - Columbus, OH
answer 5
Hello,

If your car breaks down on the highway 5Star Response Agents can send help to you. They can even connect you to a Roadside Service if you subscribe to one.
answered 2 years, 10 months ago
By
GreatcallSupport
Question

Do I need verizon or any other type of carrier?

asked 2 years, 10 months ago
By
Pattiinthekeys
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
I think verizon service is used but the area coverage is the most important thing Call and talk with the great star customer service people they are very helpful.
answered 2 years, 7 months ago
By
dclang
 - Lewistown,Il
answer 2
No. The monthly fee you pay for the 5Star service covers the wireless service. Verizon is the network that 5Star uses, so wherever there's Verizon service, the device will have a signal and will work. Again, you don't pay Verizon, 5Star does for the use of Verizon's network.
answered 2 years, 8 months ago
By
SSLovesPark
 - Loves Park, IL
answer 3
No...
answered 2 years, 8 months ago
By
HMM161
 - North Dakota
answer 4
NO. The carrier is included as long as your in their service area and that seems to be about anywhere.
answered 2 years, 8 months ago
By
Buymoreonline
 - Florida
answer 5
Hello, With the 5Star, you will be required to activate with Greatcall and there is a monthly service fee. There are no contracts though.
answered 2 years, 9 months ago
By
GreatcallSupport
1 of 39 total pages