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Looking for Answers about Generic GreatCall 5Star Responder Wireless Personal Security Device?

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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
351 Questions
 | 
782 Answers
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Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

Can this item be worn around the neck like a necklace?

asked 2 years, 5 months ago
By
Malinda353
on GreatCall 5Star Responder Wireless Personal Security Device
7 answers
Answers
answer 1
Hi Malinda353,
The 5Star can definitely be worn around the neck. The device was fashioned with a small open looop to allow users to insert a lanyard.
answered 1 year, 4 months ago
By
GreatcallSupport
answer 2
yes, weighs about 2-1/2 ounces. I got a lanyard to do just that. It keeps it out of my pockets and off my belt, if I wear one!
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 3
this device is much larger than the one Dad currently wears around his neck. I just got this, and will probably return it for that reason.
answered 2 years, 2 months ago
By
redsd
answer 4
Yes, When you call Company they have a necklace you can purchase from them or you can get a chain yourself.
answered 2 years, 4 months ago
By
Suecop
 - Missouri
answer 5
Yes! Supply your own lanyard for that purpose and you're golden. Just don't exercise with it and let your sweat wet it!
answered 2 years, 4 months ago
By
tuffstuff504
 - New Orleans, LA
answer 6
Yes, it can be! It may be a little more bulky than what you're used to. But I think it's fine.
answered 2 years, 4 months ago
By
sammyv
 - Northeast Texas
answer 7
Yes. It has a clip that can accommodate a keyring but I've looped a ribbon through it to wear around my neck.
answered 2 years, 5 months ago
By
carolight
 - Southern US
Question

How is the charge calculated. When used? or Monthly charge. How much?

asked 1 year, 10 months ago
By
xuywhg
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
Hi,
There is a monthly charge for the 5Star, which is $14.99 plus any applicable local, state and federal taxes and surcharges. To get more information on the amount, please contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 9 months ago
By
GreatcallSupport
answer 2
All I can tell you is that there is the charge for the device which I paid $52.00 with tax $14.99 a month with a $35.00 one time activation fee They do require a credit card when you activate. Also if you buy from Wal-mart you get one month free,hope this helps
answered 1 year, 9 months ago
By
dclang
 - Lewistown,Il
answer 3
You are charged on a monthly basis
answered 1 year, 9 months ago
By
Trapdoor48
answer 4
There's a monthly charge - $14.95 or so, I think they add tax which makes it closer to $20 in our community.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 5
Monthly via Card or direct payment
answered 1 year, 10 months ago
By
DmmDmm
answer 6
I charge mine at night for a few hours until the green light comes on and stays.
answered 1 year, 10 months ago
By
STONELATION
 - Ridgeland, s.c.
Question

What if I dont push the button?

What if for example someone is lost or taken, and doesnt push the button either because they forget or are confused.

Can another family member locate them through this service? Can I call greatcall and say I need to know where they are or can the police do so?
asked 2 years, 5 months ago
By
an anonymous customer
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
If you set up your 5Star account online it offers location service. It doesn't cost anything extra. After doing so, you can sign in online and see where the device (and your family member) is.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
If you are registered as a contact and given authorization by the owner -- you can either call Star log onto a computer and use the GPS feature to track.
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 3
when you register the device, you add emergency contacts. They can go online and search for you anytime they want. It narrows your location to roughly 100 feet of where the device is
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 4
YES! I've done this on myself to test it! You can setup access to "Greatcall.com" and immediately "command" the location at anytime OR call GreatCall customer care, and they'll locate the responder for you!
answered 2 years, 4 months ago
By
tuffstuff504
 - New Orleans, LA
answer 5
You have to push the button. However, you can give family members access to the account and using the "locater" feature. Check out their website for details.

There is also a "notes" feature on the account website where the user can list where they're going and what conditions they anticipate to be involved in. Again, the user must give family members access to the account page and this information. It's really easy. Just look at their website.
answered 2 years, 5 months ago
By
carolight
 - Southern US
answer 6
The 5Star Locator Service allows you to manage personal safety by inviting friends and family to go online and securely locate the user on a map, wherever they are with the 5Star Responder. You can also use the Locator Service to find the location of the Responder if it is lost or misplaced.
answered 2 years, 5 months ago
By
GreatcallSupport
Question

Is it water proof? Could you wear in the shower?

asked 2 years, 5 months ago
By
ucstars
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
No
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 2
no and no
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 3
NO!
answered 2 years, 2 months ago
By
XavierNC72
 - Chester, SC
answer 4
No! you would have to put it in a plastic bag to take in shower.
answered 2 years, 4 months ago
By
Suecop
 - Missouri
answer 5
NO. That's one flaw about this product. Other than that, it's extremely durable!
answered 2 years, 4 months ago
By
tuffstuff504
 - New Orleans, LA
answer 6
The 5Star Responder is not water proof. You may try to put in a water proof bag if you want to take it into the shower.
answered 2 years, 5 months ago
By
GreatcallSupport
Question

Clipping to child

Is there a way like a key ring or belt look we can clip it to a backpack or childs jeans?

What if I sewed it into material in his jacket? Would it still work?
asked 2 years, 5 months ago
By
Phyxius333
on GreatCall 5Star Responder Wireless Personal Security Device
6 answers
Answers
answer 1
Hi Phyxius333,
There is a key chain attachment and an accessory clip that is available to attach the device as needed.

The device should not be obstructed by any material, so we would not recommend sewing the 5Star into a jacket.
answered 1 year, 4 months ago
By
GreatcallSupport
answer 2
Yes, it comes with the unit
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 3
it comes with a belt clip but you can add a lanyard like I did to wear around your neck.
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 4
Yes! The product comes w/ a lanyard for that purpose.
answered 2 years, 4 months ago
By
tuffstuff504
 - New Orleans, LA
answer 5
Yes, it has a belt type of clip similar to some cell phones.
answered 2 years, 4 months ago
By
sammyv
 - Northeast Texas
answer 6
It has a belt clip just like those on cell phones, and also has a key ring clip that can clip onto a keyring or other small holder. If a backpack loop is small enough, it would fit.

Wouldn't recommend sewing it into anything - you need access to it in order to charge it and also to hear and respond to the agent when you need to call for help.
answered 2 years, 5 months ago
By
carolight
 - Southern US
Question

Is it necessary to have a verizon account for this device to work?

asked 2 years ago
By
beepercat
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Talk with great star customer service people because I think they use Verizon cell towers for the signal. When I activated mine the account is with Great Star
answered 1 year, 9 months ago
By
dclang
 - Lewistown,Il
answer 2
No.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 3
No
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 4
no... it uses Verizon for its network seamlessly.
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 5
Hello Beepercat,

You do not need a Verizon account for the 5Star device to work. You will need an account with Greatcall though.
answered 2 years ago
By
GreatcallSupport
Question

On the road help ?

If my car breaks down, can I call and ask you to contact someone to help me ?
asked 2 years ago
By
Eldercitizen
 - Avon Park FL
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Yes - that's one of the examples they list of times you would benefit from having this device.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
This will be able to help you in almost any proplem you find yourself in.
answered 1 year, 10 months ago
By
Buymoreonline
 - Florida
answer 3
Yes you can.
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 4
when you set up the contacts when registering, they contact them whenever you press the button.
can't exactly say they will call, but it is worth trying when you test it after registering.
answered 2 years ago
By
Buckeye53
 - Columbus, OH
answer 5
Hello,

If your car breaks down on the highway 5Star Response Agents can send help to you. They can even connect you to a Roadside Service if you subscribe to one.
answered 2 years ago
By
GreatcallSupport
Question

Do I need verizon or any other type of carrier?

asked 2 years ago
By
Pattiinthekeys
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
I think verizon service is used but the area coverage is the most important thing Call and talk with the great star customer service people they are very helpful.
answered 1 year, 9 months ago
By
dclang
 - Lewistown,Il
answer 2
No. The monthly fee you pay for the 5Star service covers the wireless service. Verizon is the network that 5Star uses, so wherever there's Verizon service, the device will have a signal and will work. Again, you don't pay Verizon, 5Star does for the use of Verizon's network.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 3
No...
answered 1 year, 10 months ago
By
HMM161
 - North Dakota
answer 4
NO. The carrier is included as long as your in their service area and that seems to be about anywhere.
answered 1 year, 10 months ago
By
Buymoreonline
 - Florida
answer 5
Hello, With the 5Star, you will be required to activate with Greatcall and there is a monthly service fee. There are no contracts though.
answered 2 years ago
By
GreatcallSupport
Question

How do I get the free month of monitoring,as advertised, on theGreatCall5Star Responder?

I purchased this responder for my mother online. Did a store pickup and found no information about a free months monitoring.
asked 1 year, 10 months ago
By
an anonymous customer
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Hello,
The free month of service is automatically adjusted on your account when you contact GreatCall to activate your account. To verify if you bill was adjusted, please call us any time at 1-800-733-6632.
answered 1 year, 4 months ago
By
GreatcallSupport
answer 2
All I can tell you that if you get the device from Wal-mart like I did you do get a month free I just called great star after I activated it and comfirmed it by giving them my account# hope this helps you.
answered 1 year, 9 months ago
By
dclang
 - Lewistown,Il
answer 3
It is added automatically when you activate unit
answered 1 year, 9 months ago
By
Trapdoor48
 - Ny
answer 4
When you8 register the serial number indicates it was bought at WalMart and automatically gives you the free month.
answered 1 year, 10 months ago
By
DmmDmm
answer 5
I bought mine from WalMart and got the free months monitoring.
answered 1 year, 10 months ago
By
STONELATION
 - Ridgeland, s.c.
Question

If I fall and am not able to push the button, does this have an auto alert where 911 is dialed directly

asked 2 years, 3 months ago
By
mamacpid
on GreatCall 5Star Responder Wireless Personal Security Device
5 answers
Answers
answer 1
Their website doesn't list fall detection for the device.
answered 1 year, 10 months ago
By
SSLovesPark
 - Loves Park, IL
answer 2
No it does not
answered 2 years ago
By
TheSanfordBear
 - Sanford, FL
answer 3
no you must push the bottom..if you hold it down for several seconds then it bypasses the call center and dials 911 and it does have GPS so they can locate where you are..
answered 2 years, 2 months ago
By
XavierNC72
 - Chester, SC
answer 4
You must push the button for it to call out for assistance.
answered 2 years, 3 months ago
By
GreatcallSupport
answer 5
You MUST have Verizon in your area in order to use this!!!!! They do NOT tell you this on the package. I purchased this for my grandmother, got it home and set up until we found out it can ONLY be used with Verizon. Very Disappointed!!!!
answered 2 years, 3 months ago
By
chefsgirl09
 - chefsgirl09
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