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Looking for Answers about Generic GreatCall 5Star Responder Wireless Personal Security Device?

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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
382 Questions
 | 
813 Answers
Overall Rating:
4.263 out of 5
4.3
out of
5
Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

can i buy this for someone to track them with

asked 2 months, 3 weeks ago
By
green
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
This product is not intended to track people.
answered 2 months, 2 weeks ago
By
CommunityAnswer
Question

My friend's husband has dementia - is this device's GPS accessible to her if he wanders away?

asked 2 months, 3 weeks ago
By
Pamilita
on GreatCall 5Star Responder Wireless Personal Security Device
0 answers
Answers
This question currently has no approved answers.
Question

what does it mean when the light on top over the sound wave symbol flashes red after having been on the charger over night? the adjacent light flashes

I don't have any manual that would answer such a question. It has never heppened before
asked 3 months ago
By
Maria
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
Hello Maria,

There are two indicator lights on the top right of the device, one for battery (on the right) and one for signal (on the left). For further assistance feel free to call customer service at (800)733-6632.

Greatcall Support
answered 2 months, 4 weeks ago
By
GreatcallSupport
Question

Is there a neck or wrist call button so that you don't have to carry the unit around?

asked 3 months, 4 weeks ago
By
Sarah
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
The 5star can be worn with a lanyard on your neck, with a wristband or attached to you by the supplied belt clip. The dimensions are 2.9 x 1.6 x 0.6 inches and weighs 1.8 ounces so it is completely mobile. The landyard and wristband options can be viewed and ordered at www.greatcall.com.
answered 3 months, 3 weeks ago
By
GreatcallSupport
Question

Does it come with the battery?

asked 4 months, 1 week ago
By
Diane
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Yes it does come with a battery.
answered 3 months, 1 week ago
By
Pattimae
answer 2
Yes, the product has a Lithium battery.
answered 4 months ago
By
CommunityAnswer
Question

is it safe if you have a heart monitor

asked 4 months, 1 week ago
By
hank
on GreatCall 5Star Responder Wireless Personal Security Device
0 answers
Answers
This question currently has no approved answers.
Question

Is it water proof?

asked 4 months, 2 weeks ago
By
Grandmom
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
I do not believe it is water proof.
answered 3 months, 1 week ago
By
Pattimae
answer 2
The GreatCall 5Star Responder is not waterproof, however there are two options. Greatcall offers a water-resistant pouch for 5star Responder users. If waterproof is desired the GreatCall Splash is IPX7 certified, can be submerged in up to 3 feet of water for up to 30 minutes, so you can wear it in the shower.
answered 3 months, 3 weeks ago
By
GreatcallSupport
Question

Does unit detect falls

asked 5 months ago
By
Jeremiah
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
This unit only responds when the user presses a button.
answered 4 months, 4 weeks ago
By
CommunityAnswer
Question

The current ads for this device are saying it is waterproof, which it didn't use to be. Is it now waterproof?

asked 5 months ago
By
Jan
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
I don't believe this unit is waterproof - the waterproof or water-resistant version is the GreatCall Splash (different item).
answered 4 months, 4 weeks ago
By
Barto1omeo
Question

What about warranty and tech support?

asked 5 months, 2 weeks ago
By
Sherry
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
Hello Sherry,

All new (originally purchased) phones, device, accessories, and batteries come with a 1 year warranty that protects against manufacturing defects. If the product should fail within the first year due to a manufacturing defect, the product would be replaced. The warranty does not cover user error or user damage.

Our agents are available 24/7 at 1(800)733-6632 for troubleshooting or assistance with your product and/or service.
answered 5 months, 1 week ago
By
GreatcallSupport
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