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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
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Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

Is it water proof?

asked 3 months, 1 week ago
By
Grandmom
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
I do not believe it is water proof.
answered 2 months ago
By
Pattimae
answer 2
The GreatCall 5Star Responder is not waterproof, however there are two options. Greatcall offers a water-resistant pouch for 5star Responder users. If waterproof is desired the GreatCall Splash is IPX7 certified, can be submerged in up to 3 feet of water for up to 30 minutes, so you can wear it in the shower.
answered 2 months, 1 week ago
By
GreatcallSupport
Question

Does unit detect falls

asked 3 months, 2 weeks ago
By
Jeremiah
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
This unit only responds when the user presses a button.
answered 3 months, 2 weeks ago
By
CommunityAnswer
Question

The current ads for this device are saying it is waterproof, which it didn't use to be. Is it now waterproof?

asked 3 months, 3 weeks ago
By
Jan
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
I don't believe this unit is waterproof - the waterproof or water-resistant version is the GreatCall Splash (different item).
answered 3 months, 2 weeks ago
By
Barto1omeo
Question

What about warranty and tech support?

asked 4 months, 1 week ago
By
Sherry
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
Hello Sherry,

All new (originally purchased) phones, device, accessories, and batteries come with a 1 year warranty that protects against manufacturing defects. If the product should fail within the first year due to a manufacturing defect, the product would be replaced. The warranty does not cover user error or user damage.

Our agents are available 24/7 at 1(800)733-6632 for troubleshooting or assistance with your product and/or service.
answered 3 months, 4 weeks ago
By
GreatcallSupport
Question

Attaching the device to a lanyard.

How can this be attached to a lanyard?There is no hook on the device
I don't want to carry it in my pocket.
asked 4 months, 2 weeks ago
By
Elisa
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
I would try to put the lanyard through the 2 holes in the upper right-hand corner of the 5Star (they are for the keychain attachment), if that didn't work, maybe you could put the lanyard under the top of the belt clip - it appears to be pretty sturdy.
answered 4 months, 2 weeks ago
By
Ipl34
Question

Do you need to purchase additional wireless coverage or just pay the $14.99/month? Our cell phones are AT&T

asked 4 months, 2 weeks ago
By
Carol
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Just the 14.99 a month after the original fees.
answered 3 months, 3 weeks ago
By
ak444
answer 2
The GreatCall 5star Responder does not require additional wireless coverage. The charge for the plan will be 14.99 a month.
answered 4 months, 2 weeks ago
By
CommunityAnswer
Question

NEED SIZE

asked 4 months, 2 weeks ago
By
SUE
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Size is 2.9 inches by 1.6 by 0.8
answered 4 months, 2 weeks ago
By
Ipl34
answer 2
The personal security device is 2.9" L x 1.6" W x 0.6" D.
answered 4 months, 2 weeks ago
By
CommunityAnswer
Question

What is the monthy charge & how is it payable?

asked 4 months, 3 weeks ago
By
Chris
on GreatCall 5Star Responder Wireless Personal Security Device
1 answer
Answers
answer 1
It is around $15.00 per month and automatically placed on your credit card if you choose that option.
answered 2 months ago
By
Pattimae
Question

can this be worn as a watch

asked 5 months ago
By
pat
on GreatCall 5Star Responder Wireless Personal Security Device
4 answers
Answers
answer 1
This device is not a watch but it can be attached to your keychain, purse or backpack.
answered 1 month ago
By
CommunityAnswer
answer 2
No, it is too big for that and has no way to put it on a band. Their ideas were to use it on a keychain or on your belt.
answered 4 months, 4 weeks ago
By
irresistable2u
answer 3
No, it comes with a clip for your waistband and a hook to attach to a keychain, or a belt loop, or a purse strap.
answered 4 months, 4 weeks ago
By
OrlandoGirl1957
answer 4
KEY CHAIN OR BELT CLIP
answered 5 months ago
By
BJPETEBRUCE
Question

How much radiation does the device emit?

Functioning in some respects like a cellphone - connected to a wireless network with gps -does having the device next to one's body 24/hours a day pose a health concern regarding the level of radiation emitted? Especially if the individual is wearing it around their neck on a lanyard?
asked 5 months, 1 week ago
By
Joel
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
NOT THAT I KNOW OF.
answered 5 months ago
By
BJPETEBRUCE
answer 2
Hello Joel,

Our 5Staris a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government.

The maximum SAR values for this model device as reported to the FCC are:

1.05 W/kg CDMA Head SAR
1.02 W/kg CDMA Body SAR
1.19 W/kg PCS Head SAR
1.30 W/kg PCS Body SAR

Further details are provided on our website at: http://www.greatcall.com/5Star_urgent_response/Public_Safety/5Star_Responder_Health_Safety.aspx
answered 5 months ago
By
GreatcallSupport
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