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Looking for Answers about Generic GreatCall 5Star Responder Wireless Personal Security Device?

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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
368 Questions
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805 Answers
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Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

can this be worn as a watch

asked 4 months, 1 week ago
By
pat
on GreatCall 5Star Responder Wireless Personal Security Device
4 answers
Answers
answer 1
This device is not a watch but it can be attached to your keychain, purse or backpack.
answered 1 week, 4 days ago
By
CommunityAnswer
answer 2
No, it is too big for that and has no way to put it on a band. Their ideas were to use it on a keychain or on your belt.
answered 4 months ago
By
irresistable2u
answer 3
No, it comes with a clip for your waistband and a hook to attach to a keychain, or a belt loop, or a purse strap.
answered 4 months ago
By
OrlandoGirl1957
answer 4
KEY CHAIN OR BELT CLIP
answered 4 months, 1 week ago
By
BJPETEBRUCE
Question

How much radiation does the device emit?

Functioning in some respects like a cellphone - connected to a wireless network with gps -does having the device next to one's body 24/hours a day pose a health concern regarding the level of radiation emitted? Especially if the individual is wearing it around their neck on a lanyard?
asked 4 months, 2 weeks ago
By
Joel
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
NOT THAT I KNOW OF.
answered 4 months, 1 week ago
By
BJPETEBRUCE
answer 2
Hello Joel,

Our 5Staris a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government.

The maximum SAR values for this model device as reported to the FCC are:

1.05 W/kg CDMA Head SAR
1.02 W/kg CDMA Body SAR
1.19 W/kg PCS Head SAR
1.30 W/kg PCS Body SAR

Further details are provided on our website at: http://www.greatcall.com/5Star_urgent_response/Public_Safety/5Star_Responder_Health_Safety.aspx
answered 4 months, 1 week ago
By
GreatcallSupport
Question

is there an activation fee

asked 4 months, 2 weeks ago
By
lars
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hello Lars,

Yes, there is a one-time $35 Service Activation fee; however, this fee is currently discounted to $25 for new customer's who activate their device online.

Please contact Customer Service at 800-733-6632 if you have additional questions or concerns.

Thank you.
answered 4 months, 1 week ago
By
GreatcallSupport
answer 2
No activation fee but a monthly charge
answered 4 months, 1 week ago
By
Momitrio
Question

Is a doctor's prescription needed & does Medicare cover the purchase?

asked 4 months, 3 weeks ago
By
Mert
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
No.
answered 4 months, 2 weeks ago
By
NHite
answer 2
I did not need one for mine
answered 4 months, 2 weeks ago
By
Buffum007
Question

is a car charger available? my daughter is driving cross country (Fl to CO).

asked 4 months, 3 weeks ago
By
al
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Log on to greatcall.com, near the bottom of the first page there is a group of options. Under "shop now" click on accessories. There is a car charger there. BE CAREFUL. there is a row of devices on this screen and 5Star is not the default, but it is on there . Click on 5Star, that should get you to the right charger.
answered 3 months, 3 weeks ago
By
Ipl34
answer 2
Hello,

Yes, we do offer a car charger for our 5Star device. Details are available at: http://www.greatcall.com/products/accessories. You can place an order online or by contacting Customer Service at 800-733-6632.
answered 4 months, 1 week ago
By
GreatcallSupport
Question

Can the location be tracked by a computer and not by a smartphone app

asked 4 months, 4 weeks ago
By
km
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Yes,

Our GreatCall Link service supports a web application that allows users to be tracking via desktop or laptop computer.

Please contact Customer Service at 800-733-6632 for more details.
answered 4 months, 1 week ago
By
GreatcallSupport
answer 2
Yes, this device can be tracked anywhere within Verizon's cell phone network throughout the USA. You can track via the GreatCall web site or an app on your cell phone.
answered 4 months, 3 weeks ago
By
CommunityAnswer
Question

Can the user/owner of 5Star be located thru the GPS function of 5Star, if friends or relatives are unable to find a senior citizen?

asked 5 months ago
By
Leslie
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
There is an option through the website to turn location ability on.
answered 1 week, 5 days ago
By
CommunityAnswer
answer 2
YES ANYWHERE
answered 4 months, 1 week ago
By
BJPETEBRUCE
answer 3
Yes - as long as the lost person is wearing it.
answered 5 months ago
By
AydenHatesToShop
Question

inneed a phone number for parts and customer service

asked 5 months ago
By
lorie
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
ITS ON THE WEB SITE
answered 4 months, 1 week ago
By
BJPETEBRUCE
answer 2
Hello Lorie,

Please contact Customer Service at 800-733-6632. Agents are available 24/7 to address any questions you may have.
answered 4 months, 1 week ago
By
GreatcallSupport
Question

3questions- can you have two people at same address on one account or do you need separate devices for each? Can you purchase in store? Installation?

asked 5 months ago
By
Sue
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
SEPARATE
answered 4 months, 1 week ago
By
BJPETEBRUCE
answer 2
Hello Sue,

Thank you for your interest in our award winning 5Star Service.

With 5Star Urgent Response, you’ll enjoy the peace of mind that comes with knowing help is available in any uncertain or unsafe situation. We can activate multiple devices on a single account so that each user can create a customized profile based on their unique information.

Please visit us at: http://www.greatcall.com/StoreLocator/ to find a store near you.

The 5Star Responder is all you need. There is no expensive equipment or extra phone lines to set-up and install. Please contact Customer Service at 800-733-6632 if you have any additional questions or concerns.
answered 4 months, 1 week ago
By
GreatcallSupport
Question

DO YOU HAVE TO HAVE A GPS OR A HORISON PHONE TO USE IT?

DO YOU HAVE TO HAVE ANY THING THAT CONNECTS TO WIRELESS TO USE IT?
asked 5 months, 1 week ago
By
MLHF
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
No, the 5Star Urgent Response device uses wireless technology which provides connectivity when you are at home or out and about. The service does not use conventional land lines.
answered 5 months, 1 week ago
By
GreatcallSupport
answer 2
No
answered 5 months, 1 week ago
By
Marion92
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