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Looking for Answers about Generic GreatCall 5Star Responder Wireless Personal Security Device?

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Most Recent Questions
Recent Question:
Is software compatible with Mac computer?
Recent Question:
Is the Medical alert design etched onto the plate or it is more like printed and will it rub/scratch off?
Questions with Most Recent Answers
Question:
Does this connect to a landline or cell phone? How is it connected?
Question:
What are the dimensions of the actual device? The description says 1.75 x 4.5 x 8, but this sounds a bit big to wear.
Question:
I see it uses cell phone signals. Does it work if I don't own a cell phone?

Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
356 Questions
 | 
791 Answers
Overall Rating:
4.297 out of 5
4.3
out of
5
Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

What is the producer's name? Is it Chinese?

asked 3 months, 1 week ago
By
Mark
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
The company is American - and all the responders are Ameican.
answered 2 months, 3 weeks ago
By
AydenHatesToShop
answer 2
Hello Mark,

GreatCall partnered with AnyData, a U.S. based manufacturer, to create the compact, portable 5Star and GreatCall Splash devices. Our award-winning 5Star Urgent Response service was created right here at GreatCall, with the intention of giving our customers the peace of mind they deserve, with 24/7 access to help in any situation- big or small.
answered 2 months, 4 weeks ago
By
GreatcallSupport
Question

what is included in the box?

asked 3 months, 2 weeks ago
By
joanne
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hi Joanne,

Your 5Star Urgent Response box will contain the following:
The 5Star Device
a Key chain
a Belt Clip
an AC Charger
and a User Guide
answered 3 months, 1 week ago
By
GreatcallSupport
answer 2
This phone comes with 5Star Responder Personal Tracking Device, User Guide, Quick Start Guide, Accessory Clip, Key chain Attachment and a Battery Charger.
answered 3 months, 1 week ago
By
CommunityAnswer
Question

battery life of 5Star Urgent Response

asked 3 months, 2 weeks ago
By
Judy
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
The battery life is about 3 days.
answered 3 months, 2 weeks ago
By
CommunityAnswer
answer 2
My experience shows the battery life to bwe 3 days between charges.
answered 3 months, 2 weeks ago
By
quork
Question

why did the device just say "welcome to 5 star" when sitting on a table

not plugged in
asked 3 months, 3 weeks ago
By
jay
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hello,

It sounds as if your device restarted after completing an update.

You can contact Customer Service at 1-800-733-6632 to confirm.

Thank you.
answered 3 months, 1 week ago
By
GreatcallSupport
answer 2
It usually does that when you turn it on or if it loses connection and reconnects with Verizon.
answered 3 months, 2 weeks ago
By
quork
Question

can this device track someone who wanders outside of their home and how does the caregiver get that info?

asked 3 months, 4 weeks ago
By
louise
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
This device tracks with built-in GPS anywhere in the USA within Verizon's cell phone network. The care giver has a web site that they can go to which will show the location of the device.
answered 3 months, 2 weeks ago
By
quork
answer 2
This does not alert when someone leaves the home.
answered 3 months, 3 weeks ago
By
CommunityAnswer
Question

does this device have fall detection

asked 3 months, 4 weeks ago
By
lou
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Not sure. Have not fallen
answered 3 months, 2 weeks ago
By
Ladybirdlady
answer 2
Sadly, it does not.
answered 3 months, 2 weeks ago
By
quork
Question

does is respond in Casa Grande, AZ

asked 4 months ago
By
Shirley
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
If Verizon has coverage in Case Grande then the answer is yes.
answered 3 months, 2 weeks ago
By
quork
answer 2
To confirm coverage in your area, please visit us at: http://www.greatcall.com/CheckCoverage/
answered 3 months, 4 weeks ago
By
GreatcallSupport
Question

Can I track my mother's location when she is away from home?

Can I track where my parent is when she drives out alone
asked 4 months ago
By
Sandra
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
Yes, you can use the GreatCall 5Star Responder Wireless Personal Security Device to track your mothers location.
answered 2 months, 3 weeks ago
By
CommunityAnswer
answer 2
The device can be tracked anywhere within Verizon's cell phone network throughout the USA. You can track her via a web site.
answered 3 months, 2 weeks ago
By
quork
answer 3
Hello Sandra,

Yes, you can track your mother's location when she is away from home using our GreatCall Link app. For more details, please visit us at http://www.greatcall.com/Link/ for more details.
answered 3 months, 4 weeks ago
By
GreatcallSupport
Question

are they waterproof?

if not, what can be done to make them waterproof?
asked 4 months, 1 week ago
By
jlchro
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
This product is not waterproof.
answered 3 months ago
By
CommunityAnswer
answer 2
No.
answered 3 months, 2 weeks ago
By
quork
answer 3
No. The 5Star is not waterproof. We do offer the 5Star Pouch to secure your device in conditions such as short exposure to rain, heavy dews, spray or splashing. For more details, please visit us at: http://www.greatcall.com/FiveStar_urgent_response/FiveStar_responder/
answered 3 months, 4 weeks ago
By
GreatcallSupport
Question

IS The button that you carry on your person a Transceiver?

In other words can I talk directly with the monitoring agency with it ?
asked 4 months, 1 week ago
By
Tom
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
Yes-it is, it allows you to talk directly with the response agents.
answered 3 months ago
By
CommunityAnswer
answer 2
Yes.
answered 3 months, 2 weeks ago
By
quork
answer 3
Yes, the 5Star features a high-performance microphone and a speaker that delivers loud, clear sound that will allow you to communicate with our response agents.
answered 3 months, 4 weeks ago
By
GreatcallSupport
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