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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
359 Questions
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797 Answers
Overall Rating:
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Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

DO YOU HAVE TO HAVE A GPS OR A HORISON PHONE TO USE IT?

DO YOU HAVE TO HAVE ANY THING THAT CONNECTS TO WIRELESS TO USE IT?
asked 4 months ago
By
MLHF
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
No, the 5Star Urgent Response device uses wireless technology which provides connectivity when you are at home or out and about. The service does not use conventional land lines.
answered 4 months ago
By
GreatcallSupport
answer 2
No
answered 4 months ago
By
Marion92
Question

I have a 95 year old mother-in-law who works in the yard. Does she have to be close to a base station located inside the home in order to get help?

asked 4 months, 1 week ago
By
Linda
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
No, the 5Star Urgent Response device uses wireless technology which provides connectivity when you are at home or out and about. The service does not use conventional land lines.
answered 4 months ago
By
GreatcallSupport
answer 2
No, this does not operate off a base station.
answered 4 months, 1 week ago
By
CommunityAnswer
answer 3
Just carry it with you; there is no base station- which is another great feature about this product.
I have had one for 2/3 years & love it. Gives me a great sense of security-in case I fall, etc.
answered 4 months, 1 week ago
By
JBruce
Question

can device send help if owner can't speak

asked 4 months, 1 week ago
By
JW
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Think it might be difficult. However, you can set up special instructions for the responder to see.
answered 3 months, 3 weeks ago
By
AydenHatesToShop
answer 2
Hello,

Thank you for your interest in our 5Star Urgent Response.

We are able to send assistance if a customer contacts our 5Star Urgent Response agents and are unable to communicate. Customers can also elect to press and hold the button to connect directly to 911 services.

Please contact Customer Service at 1(800)733-6632 to discuss the specifics of your situation to determine if the 5Star Urgent Response device is the right fit for your needs.
answered 4 months ago
By
GreatcallSupport
Question

What is the producer's name? Is it Chinese?

asked 4 months, 2 weeks ago
By
Mark
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
The company is American - and all the responders are Ameican.
answered 3 months, 3 weeks ago
By
AydenHatesToShop
answer 2
Hello Mark,

GreatCall partnered with AnyData, a U.S. based manufacturer, to create the compact, portable 5Star and GreatCall Splash devices. Our award-winning 5Star Urgent Response service was created right here at GreatCall, with the intention of giving our customers the peace of mind they deserve, with 24/7 access to help in any situation- big or small.
answered 4 months ago
By
GreatcallSupport
Question

what is included in the box?

asked 4 months, 2 weeks ago
By
joanne
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hi Joanne,

Your 5Star Urgent Response box will contain the following:
The 5Star Device
a Key chain
a Belt Clip
an AC Charger
and a User Guide
answered 4 months, 2 weeks ago
By
GreatcallSupport
answer 2
This phone comes with 5Star Responder Personal Tracking Device, User Guide, Quick Start Guide, Accessory Clip, Key chain Attachment and a Battery Charger.
answered 4 months, 2 weeks ago
By
CommunityAnswer
Question

battery life of 5Star Urgent Response

asked 4 months, 3 weeks ago
By
Judy
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
The battery life is about 3 days.
answered 4 months, 3 weeks ago
By
CommunityAnswer
answer 2
My experience shows the battery life to bwe 3 days between charges.
answered 4 months, 3 weeks ago
By
quork
Question

why did the device just say "welcome to 5 star" when sitting on a table

not plugged in
asked 5 months ago
By
jay
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hello,

It sounds as if your device restarted after completing an update.

You can contact Customer Service at 1-800-733-6632 to confirm.

Thank you.
answered 4 months, 2 weeks ago
By
GreatcallSupport
answer 2
It usually does that when you turn it on or if it loses connection and reconnects with Verizon.
answered 4 months, 3 weeks ago
By
quork
Question

can this device track someone who wanders outside of their home and how does the caregiver get that info?

asked 5 months ago
By
louise
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
This device tracks with built-in GPS anywhere in the USA within Verizon's cell phone network. The care giver has a web site that they can go to which will show the location of the device.
answered 4 months, 3 weeks ago
By
quork
answer 2
This does not alert when someone leaves the home.
answered 5 months ago
By
CommunityAnswer
Question

does this device have fall detection

asked 5 months ago
By
lou
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Not sure. Have not fallen
answered 4 months, 3 weeks ago
By
Ladybirdlady
answer 2
Sadly, it does not.
answered 4 months, 3 weeks ago
By
quork
Question

does is respond in Casa Grande, AZ

asked 5 months, 1 week ago
By
Shirley
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
If Verizon has coverage in Case Grande then the answer is yes.
answered 4 months, 3 weeks ago
By
quork
answer 2
To confirm coverage in your area, please visit us at: http://www.greatcall.com/CheckCoverage/
answered 5 months ago
By
GreatcallSupport
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