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Looking for Answers about Generic GreatCall 5Star Responder Wireless Personal Security Device?

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Customer Questions & Answers for
Generic GreatCall 5Star Responder Wireless Personal Security Device

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.
Customer Questions & Answers:
353 Questions
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787 Answers
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Product Details

Questions & Answers for Generic GreatCall 5Star Responder Wireless Personal Security Device

Question

why did the device just say "welcome to 5 star" when sitting on a table

not plugged in
asked 3 months ago
By
jay
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Hello,

It sounds as if your device restarted after completing an update.

You can contact Customer Service at 1-800-733-6632 to confirm.

Thank you.
answered 2 months, 2 weeks ago
By
GreatcallSupport
answer 2
It usually does that when you turn it on or if it loses connection and reconnects with Verizon.
answered 2 months, 3 weeks ago
By
quork
Question

can this device track someone who wanders outside of their home and how does the caregiver get that info?

asked 3 months ago
By
louise
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
This device tracks with built-in GPS anywhere in the USA within Verizon's cell phone network. The care giver has a web site that they can go to which will show the location of the device.
answered 2 months, 3 weeks ago
By
quork
answer 2
This does not alert when someone leaves the home.
answered 3 months ago
By
CommunityAnswer
Question

does this device have fall detection

asked 3 months ago
By
lou
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
Not sure. Have not fallen
answered 2 months, 3 weeks ago
By
Ladybirdlady
answer 2
Sadly, it does not.
answered 2 months, 3 weeks ago
By
quork
Question

does is respond in Casa Grande, AZ

asked 3 months ago
By
Shirley
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
If Verizon has coverage in Case Grande then the answer is yes.
answered 2 months, 3 weeks ago
By
quork
answer 2
To confirm coverage in your area, please visit us at: http://www.greatcall.com/CheckCoverage/
answered 3 months ago
By
GreatcallSupport
Question

Can I track my mother's location when she is away from home?

Can I track where my parent is when she drives out alone
asked 3 months, 1 week ago
By
Sandra
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
Yes, you can use the GreatCall 5Star Responder Wireless Personal Security Device to track your mothers location.
answered 2 months ago
By
CommunityAnswer
answer 2
The device can be tracked anywhere within Verizon's cell phone network throughout the USA. You can track her via a web site.
answered 2 months, 3 weeks ago
By
quork
answer 3
Hello Sandra,

Yes, you can track your mother's location when she is away from home using our GreatCall Link app. For more details, please visit us at http://www.greatcall.com/Link/ for more details.
answered 3 months ago
By
GreatcallSupport
Question

are they waterproof?

if not, what can be done to make them waterproof?
asked 3 months, 2 weeks ago
By
jlchro
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
This product is not waterproof.
answered 2 months ago
By
CommunityAnswer
answer 2
No.
answered 2 months, 3 weeks ago
By
quork
answer 3
No. The 5Star is not waterproof. We do offer the 5Star Pouch to secure your device in conditions such as short exposure to rain, heavy dews, spray or splashing. For more details, please visit us at: http://www.greatcall.com/FiveStar_urgent_response/FiveStar_responder/
answered 3 months ago
By
GreatcallSupport
Question

IS The button that you carry on your person a Transceiver?

In other words can I talk directly with the monitoring agency with it ?
asked 3 months, 2 weeks ago
By
Tom
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
Yes-it is, it allows you to talk directly with the response agents.
answered 2 months, 1 week ago
By
CommunityAnswer
answer 2
Yes.
answered 2 months, 3 weeks ago
By
quork
answer 3
Yes, the 5Star features a high-performance microphone and a speaker that delivers loud, clear sound that will allow you to communicate with our response agents.
answered 3 months ago
By
GreatcallSupport
Question

do these systems work with a conventional land line?

asked 3 months, 3 weeks ago
By
mike
on GreatCall 5Star Responder Wireless Personal Security Device
3 answers
Answers
answer 1
Hello Mike,

No, the 5Star Urgent Response device uses wireless technology which provides connectivity when you are at home or out and about. The service does not use conventional land lines.
answered 3 months ago
By
GreatcallSupport
answer 2
This does not need a landline.
answered 3 months ago
By
CommunityAnswer
answer 3
You don't need a land line with this product.
answered 3 months, 1 week ago
By
Dolly830
Question

does it activate if a fall is detected?

asked 3 months, 4 weeks ago
By
Shawn
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
It will not activate on its own.
answered 3 months, 2 weeks ago
By
CommunityAnswer
answer 2
Doesn't activate on its own. The user must press the button for help.
answered 3 months, 3 weeks ago
By
123kkk
Question

Does it come in other color than silver?

asked 4 months, 2 weeks ago
By
GD
on GreatCall 5Star Responder Wireless Personal Security Device
2 answers
Answers
answer 1
No. It's a good buy
answered 4 months ago
By
GraceAmazing
answer 2
Yes, the 5Star Urgent Response Device is available in black and silver.

If you are unable to order from Walrmart.com, please visit us at: http://www.greatcall.com/FiveStar_urgent_response/
answered 4 months, 2 weeks ago
By
GreatcallSupport
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