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Most Recent Questions
Recent Question:
how do i switch my phone from straight talk to walmart family mobile
Recent Question:
Will it work with a Verizon iPhone 4s?
Recent Question:
does this phone have the voice messaging feature
Recent Question:
does this phone have the voice messaging feature
Questions with Most Recent Answers
Question:
How high does the volume level reach. I am hard of hearing.
Question:
Is the Walmart Family Mobile service 4G if you have a 4G smartphone, or is the service 3G only?
Question:
I have a t-mobile 521 phone, can I use my sim card in this phone?
Question:
I have a walmart family account, with a nokia phone, can i just swap the sim card and make this phone work with that account
Walmart Family Mobile Starter Kit

Customer Questions & Answers for
Walmart Family Mobile Starter Kit

Walmart Family Mobile Starter Kit was designed with families in mind and offers the easiest, most affordable way to enjoy high-quality post-paid service. Every line of this T Mobile Starter Kit has unlimited talk and text, so customers can be assured of no surprise overages when they receive their bill each month. The first line of service on the Walmart T Mobile Family Plan is just $45 per month and each additional line is only $35 per month. Get all the benefits of today's modern cell phone technology at an affordable price when you get the T Mobile Activation Kit. Text, email, social media, web browsing and more, it's all yours on the Walmart Activation Kit plan.
Customer Questions & Answers:
214 Questions
 | 
176 Answers
Overall Rating:
3.769 out of 5
3.8
out of
5
Product Details

Questions & Answers for T-Mobile Walmart Family Mobile Starter Kit

Question

any t-mobile phone with 4G

can any t-mobile phone work with this plan Im about to purchase a LG Optimus l9 ...i need to know will it work?
asked 1 year, 6 months ago
By
thickcandy
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
We have had the plan for three years, and used multiple T-Mobile phones, in our experience, any T-Mobile phone, Locked or unlocked will work! We have had Three Dif. Moto's and two Dif. sam's and no problems yet!
answered 1 year, 6 months ago
By
CruisersDrivingAcademy
answer 2
I was told that the phone either has to be a Family Mobile phone purchased from Walmart, or an unlocked phone that uses a SIM card. I've had my first gen Samsung Galaxy S I purchased through T-Mobile for a couple years now. I'm assuming it was before they started locking phones for specific providers. I got the Family Mobile SIM card and it worked fine. You should check and see if the phone is locked to be used specifically with T-Mobile, since Family Mobile is technically a different service provider, or make sure it's unlocked aka "jailbroken".
answered 1 year, 6 months ago
By
40Days40Nights
Question

are you able to recieve/send mms messages?

asked 1 year, 5 months ago
By
kur
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
It depends if you have an unlocked device from a carrier other then T-Mobile you may need to contact Family Mobile customer service for correct MMS settings.
answered 1 year, 5 months ago
By
MattInMissouri
answer 2
yes, picture messages too, I use it every day.
answered 1 year, 5 months ago
By
CurtisInKansas
Question

Does the starter kit include airtime?

Or when you put the sim card into the phone, will it be ready to talk/text?
asked 2 years, 2 months ago
By
JennJenn281
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
There is an activation process that is spelled out in the kit. You must follow those steps first before you can use talk/text.
answered 2 years ago
By
Zappattazz
answer 2
Yes, if the phone is charged up and you activate the SIM card through the process, you will be ready to go from the second you are complete. It is a super service and very economical.
answered 2 years, 1 month ago
By
azlady22
 - Cave Creek, AZ
Question

i have a verizon droid 3. can i use my same phone, number, sim card and use walmart's plan?

asked 2 years, 2 months ago
By
an anonymous customer
 - birmingham
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
The phone would need to be unlocked and you would need to get a new SIM card. You do this by purchasing the activation kit at a Walmart Store. The associates in the Electronics department will also help to port your number or you can do this yourself at home online when you register your Starter kit. It is really easy!
answered 2 years, 1 month ago
By
azlady22
 - Cave Creek, AZ
answer 2
It's my understanding that Verizon uses a different type of voice technology called CDMA which is not compatible with the voice technology of the Walmart Family Plan (T-Mobile), as it uses GSM.
You can always double-check with customer support, but I'm fairly convinced my answer is correct.
Cheers.
answered 2 years, 1 month ago
By
LGOptimusT
 - Denver, CO
Question

I signed up for walmart family mobile before March 16 and do I still get unlimited web

I signed up on december 23 and I'm not sure I have unlimited web. I used like 156 mb of data and haven't been charged on extrapack or the account.
asked 1 year, 7 months ago
By
Rob
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
Correction: *250mb of 4G then unlimited EDGE
answered 1 year, 6 months ago
By
Travelin
answer 2
Unlimited web is included in the monthly cost 4G up to 2mb then you slow to EDGE.
answered 1 year, 6 months ago
By
Travelin
Question

0 answers Can a single person purchase the plan for $40/month or do you have to have at least 2 lines?

asked 1 year, 6 months ago
By
me
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
you can buy just one.
answered 1 year, 6 months ago
By
asdfagerfgjdtrjyedhj
answer 2
You can do a single line. Its $45.
answered 1 year, 6 months ago
By
GodsAcoustic
Question

I notice this offer says unlimited TALK AND TEXT, are you having to buy the data seperatly?

Straight talk at this time is offering UNLIMITED EVERYTHING. Then as you read it says enjoy social media , web browsing etc. I'm confused! I am due very soon for another service card and wanted to try this so I can switch, but I do not want to switch if I am not getting UNLIMITED TALK, TEXT, DATA OR WEB ...
asked 1 year, 6 months ago
By
CJ
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
It includes unlimited web data: the first 1GB will download at 3G speed but after that will slow to 2G, but you will continue to have data, but ata lower speed. You can buy data to have more GBs with more speed.
BUT NO ROAMING DATA IS ALLOWED IN DIFFERENT STATE!!!!
answered 1 year, 6 months ago
By
asdfagerfgjdtrjyedhj
answer 2
Unlimited everything! I've used this service for the past 3 years. You can also transfer your current phone number.
answered 1 year, 6 months ago
By
GodsAcoustic
Question

Can I put my T-mobile phones on the family plan?

asked 2 years, 5 months ago
By
Lollibug
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
Yes, if you are leaving T-Mobile as I did and your contract is up (I had to buy mine out) then you can use your phones and put them on the service. It is MUCH more economical with Unlimited talk and text. It was still cheaper for us, even buying out the contract. The phones work fine they just have a new SIM card which you buy at the store in the activation kit for $25 a piece, you can port your number or get a new one.
answered 2 years, 1 month ago
By
azlady22
 - Cave Creek, AZ
answer 2
As long as the phones have been unlocked, then they should work.
Cheers!
answered 2 years, 2 months ago
By
LGOptimusT
 - Denver, CO
Question

do you offer data plans too?

my daughter and I would like data on our phones
asked 1 year, 6 months ago
By
patty
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
Correction: 4G up to *250mb
answered 1 year, 6 months ago
By
Travelin
answer 2
It already has a data plan... 4G up to 2M then down to EDGE that is unlimited.

This is all included in the price.
answered 1 year, 6 months ago
By
Travelin
Question

If I buy the starter kit, can I use my curret phone or do I have to buy another one??

asked 2 years, 4 months ago
By
Michellels
on Walmart Family Mobile Starter Kit
2 answers
Answers
answer 1
You can port your telephone number in when you activate your SIM card using the activation kit you buy for $25. at the Walmart store. If you need or want a new number one would be given to you by the activations system or representative a the store or on the phone.
answered 2 years, 1 month ago
By
azlady22
 - Cave Creek, AZ
answer 2
The phone must be unlocked and GSM, so that you can install the SIM card that comes with the started kit. I understand that you can't use Blackberry phones as they're not compatible with Family Mobile.
Cheers.
answered 2 years, 2 months ago
By
LGOptimusT
 - Denver, CO
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