Make sure you have the black side of the filter facing to the front of the fountain. Also, remember to rinse the filter under cool water before inserting to remove excess charcoal dust.
I put our fountain in the dishwasher (top shelf) once a week and run the pump under warm water every week. Instructions say to replace filter every 2-4 weeks.
answered 1 week, 6 days ago
I would say depending on use. The black stuff is just charcoal from the filter and I don't rush to change that but I do rise the whole unit every 5 days.
I think you might should rinse the filter and place the white side facing the outlet.
answered 4 months, 2 weeks ago
I believe the product manual recommends cleaning it once a week. We've had ours a few weeks now and, so far, it's still very clean - though we'll be putting the bowl in the dishwater this week just keep on the cleanly side of things.
If you didn't rinse out the carbon filter before installing it, it will sometimes leave black particles or film. It's always a good idea to flush water through a new filter before installing it. I don't believe the particles are harmful to the animals though, especially in such small quantity. Still, I would just rinse everything out good.
Black film could be scum from the filter if you haven't changed it in a long time (which probably should have been my first comment). Filters should be replaced every 2 weeks to 4 weeks, otherwise junk could be seeping back into the water. Walmart has replacement filters for around $5 bucks, that should last you another 3 to 6 months.
Hope that helps a little! :) Good luck!
answered 5 months, 3 weeks ago
I don't use the filters as they seem to trap the bacteria that gets in the water from the cats saliva/paws (if they paw at the water). Filters won't kill the bacteria and it will grow and grow leaving black mold/pink slimy bacteria in/on the unit.
Have to disassemble the entire unit (including disassembling the pump) at least every other day and scrub out. A solution of vinegar and water works well...then rinse with regular water. I also use a couple of types of dish brushes I bought to use only for this. I also remove the water daily, swish fresh water around and then put in clean fresh water.
I haven't had a problem with "black stuff." Still, I clean the unit at least weekly, including taking it apart. And I use filtered water from the fridge. I don't think the filtered water is really necessary; however, it's colder that way and my cats seem to like it better (and my husband insists). I find that if I let it get too low, it starts getting noisy. Took a while to discover what that noise was when we first got it, but I just make sure that it's full when I go to bed. I'm not sure if this will help with the black stuff; hope you've found out what is causing it.
I clean mine once a week . I take it all apart including the small pump ( fyi which can cause your water flow to stop ) Other wise it should work great ! I clean mine with soup and water and Clorox wipes after then rinse it . If you don't have the wipes I also will take a small amount of bleach and water and rinse good . Q-tips also help to get in the tough spots . Takes me less then 10 minutes . Rinse the filter in cold water when you do that but of course don't use soap or bleach on that !