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Looking for Answers about Aqua Fountain Aqua Fountain Aqua Cube Pet Fountain, 40 oz?

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Customer Questions & Answers for
Aqua Fountain Aqua Fountain Aqua Cube Pet Fountain, 40 oz

The Aqua Fountain Pet Drinking Fountain offers fresh, filtered water to pets with a patented free-falling stream. It encourages pets to drink more while adding oxygen to keep the water fresh. The Aqua Cube Pet Fountain offers 40 oz of fresh filtered water and uses a replaceable charcoal filter that removes bad tastes and odors. This makes the water more appealing for pets. Constant circulation of water in the pet water fountains helps to inhibit the growth of bacteria between cleanings of the fountain. This pet drinking fountain can help promote increased water intake and can help prevent urinary diseases in cats. It was developed and recommended by a veterinarian. These pet water fountains are easy to clean and feature a submersible pump for quiet operations. The pump also features low power consumption. Keep your pets healthier and hydrated with this aqua cube pet fountain.
Customer Questions & Answers:
11 Questions
 | 
97 Answers
Overall Rating:
3.349 out of 5
3.3
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Product Details

Questions & Answers for Aqua Fountain Aqua Fountain Aqua Cube Pet Fountain, 40 oz

Question

Is the fountain noisy?

asked 2 years ago
By
RTLT
 - KC
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
Only when the water level was very low or almost empty the pump gets noisy.
answered 1 year, 2 months ago
By
jkmk6771
answer 2
No is not. Only when is empty.
answered 1 year, 3 months ago
By
sammyjas123
answer 3
No, this fountain is really quiet when running. If you walk by it it sounds like a gentle waterfall.
answered 1 year, 3 months ago
By
myfuryfriends
answer 4
It is totally quiet
answered 1 year, 6 months ago
By
catlady2006
 - Jamaica, Iowa
answer 5
It makes a slight humming noise, and the first day my cat was a little afraid of it, but we have had it for about a week now, and he loves it. The noise doesn't bother him at all.
answered 1 year, 6 months ago
By
KatLover07
 - Spring Hill, FL
answer 6
No mine is very quiet I don't really notice it at all. The only time it made a bit of noise was in the first 2-3 min when I first filled it and turned it on.
answered 1 year, 8 months ago
By
Ednaw84
 - Varina VA
answer 7
Noisy at startup and little noisy if water get low.
answered 1 year, 9 months ago
By
kittehkeeper
answer 8
Very Quiet
answered 1 year, 9 months ago
By
vallery47
answer 9
Not really. Mine only gets a bit noisy if I let the water get too low or if hair gets inside the pump. Pumps are easy to clean too.
answered 1 year, 10 months ago
By
MarkBcbc
 - Reno Nevada
answer 10
I am barely able to hear the fountain running. I have it in my laundry room and I can barely hear it when I go into the room.
answered 1 year, 10 months ago
By
heidikl
 - Kansas
answer 11
All I can hear is the water going into the bowl, no sounds from the motor. It sounds like one of those small fountains you can buy as a relaxation thing.
answered 2 years ago
By
Twit00
 - Wisconsin
Question

Do you have to hook this to a water main? How does water stay in the tank?

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asked 1 year, 9 months ago
By
kingbarbie
 - Irondale, Mo
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
All you do is put water in it. You need to refill depending on how much your pet drinks.
answered 1 year, 1 month ago
By
CountryMama88
answer 2
You have to manually pour water in the dish yourself.
answered 1 year, 2 months ago
By
jkmk6771
answer 3
I plug mine to the electricity I make sure I keep filter and pump clean
answered 1 year, 3 months ago
By
sammyjas123
answer 4
It has a recirculating water pump. It pushes the water from the bowl up past the filter and back down into the bowl.
answered 1 year, 3 months ago
By
momnme2
answer 5
No you don't have to hook it up to a water main. Put water through the opening of the filter so it preps the pump too work, then fill the basin to the fill line inside and plug it in. Water should flow down the opening at a gentle flow. Hope this helps!
answered 1 year, 3 months ago
By
myfuryfriends
answer 6
No, you just have to put water in it from the sink, replace the water by pouring more water in with a glass from the sink.
answered 1 year, 4 months ago
By
animalover2528
answer 7
No, the water fountain holds the water and just circulates the water through the filter and then it comes out the top of the fountain. When the water level gets low, you just pour more water into the fountain.
answered 1 year, 6 months ago
By
KatLover07
 - Spring Hill, FL
answer 8
You need to add water to this unit. Use distilled water if possible. Keep track of the water level also. Water stays in the tank because it has a reservoir but you have to keep water in it yourself.
answered 1 year, 7 months ago
By
PorscheProud
 - Colorado
answer 9
You just pour more water into the bowl. It circulates through the pump and back into the bowl.
answered 1 year, 7 months ago
By
walmartshoppers0
answer 10
You just fill it up and everyday add alittle more water. I keep an extra water bowl available to my pets...
answered 1 year, 8 months ago
By
MarcyK
 - Colorado City,TX
answer 11
you poor water in the basin and when the water gets a bit low you add more it says do not allow to run dry. I add water one time a day usually. but I have 2 other Waters.
answered 1 year, 8 months ago
By
Ednaw84
 - Varina VA
Question

is it possible to use batteries

asked 1 year, 7 months ago
By
an anonymous customer
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
No, an electrical socket it required.
answered 6 months ago
By
adoremi
answer 2
No u can't, but I would think it would take way to many if it did
answered 8 months ago
By
an anonymous customer
answer 3
No, it must be plugged into a wall outlet.
answered 1 year ago
By
roseland23
answer 4
Not easily. The output of the transformer is 12V AC. Batteries are DC. If you used it with a car battery, for example, you could use a small inverter that had a 12V AC output.
answered 1 year ago
By
bigstick2525
answer 5
no. It is hard wired for household current.
answered 1 year, 1 month ago
By
boohiss
answer 6
you cannot use batteries it is all electric powered.
answered 1 year, 1 month ago
By
sassymama5
answer 7
No, it doesn't have a battery compartment. It only works with the power cord supplied with it.
answered 1 year, 1 month ago
By
CuteLilKitKat
answer 8
No there is no way to use batterys, power cord only. I would recommend a different pump though. Mine quit working after only 1 day.
answered 1 year, 1 month ago
By
CountryMama88
answer 9
No it is only powered by an electrial cord.
answered 1 year, 2 months ago
By
jkmk6771
answer 10
No, it has to plug in the wall.
answered 1 year, 6 months ago
By
KatLover07
 - Spring Hill, FL
answer 11
No you just plug it in.
answered 1 year, 7 months ago
By
walmartshoppers0
Question

Is this battery operated or plug in

asked 1 year, 8 months ago
By
icruiser
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
Plug in only. (:
answered 1 year, 1 month ago
By
CuteLilKitKat
answer 2
Plug in.
answered 1 year, 1 month ago
By
CountryMama88
answer 3
plug in only
answered 1 year, 2 months ago
By
RBkat
answer 4
Plug in.
answered 1 year, 2 months ago
By
jkmk6771
answer 5
It's a plug in.
answered 1 year, 3 months ago
By
myfuryfriends
answer 6
It is a plug in
answered 1 year, 6 months ago
By
catlady2006
 - Jamaica, Iowa
answer 7
Plugs in the wall.
answered 1 year, 6 months ago
By
KatLover07
 - Spring Hill, FL
answer 8
This item is plug in only.
answered 1 year, 7 months ago
By
PorscheProud
 - Colorado
answer 9
Plug in
answered 1 year, 7 months ago
By
walmartshoppers0
answer 10
Plugs into the wall
answered 1 year, 8 months ago
By
Ednaw84
 - Varina VA
answer 11
It's electric and has an adapter to plug in.
answered 1 year, 8 months ago
By
MarcyK
 - Colorado City,TX
Question

Where to buy filters

Can I purchase the Aqua Cube replacement filters online?
asked 2 years ago
By
Artemisty
 - 33972
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
I found filters next to the product at Walmart.
answered 1 year ago
By
roseland23
answer 2
YES!! Right here on Walmart.com. Search under Pets / Aquacube. Comes right up. $4.99 and no freight with Ship-to-Store option.
answered 1 year ago
By
bigstick2525
answer 3
I know you can get them in-store. Pretty sure if you search the website, they will have them there.
answered 1 year, 1 month ago
By
boohiss
answer 4
you can purchase the filters thru walmart.com
answered 1 year, 1 month ago
By
sassymama5
answer 5
Yes you can. Search for "Aqua Fountain Replacement Charcoal Filters, 4ct". There are only four in the pack but it's only $4.99 (:
answered 1 year, 1 month ago
By
CuteLilKitKat
answer 6
I saw the filters at Wal-Mart sold to the right of the fountains spot on the shelf.
answered 1 year, 2 months ago
By
jkmk6771
answer 7
I buy my filter at walmart for $4.99 free shipping if order on line.
you can try E-bay
answered 1 year, 3 months ago
By
sammyjas123
answer 8
Yes.
answered 1 year, 4 months ago
By
animalover2528
answer 9
walmart sells them in the store in a 4 pack for like $5 it says change every 2-4 weeks
answered 1 year, 8 months ago
By
Ednaw84
 - Varina VA
answer 10
Yes you can. Go to www.walmart.com then search under pets then water fountains.
answered 1 year, 10 months ago
By
MarkBcbc
 - Reno Nevada
answer 11
You can definitely purchase the filters on the Walmart web site. They come 4 filters to a pack for $4.99.
answered 1 year, 10 months ago
By
heidikl
 - Kansas
Question

Does this have an adjustable flow?

asked 1 year, 2 months ago
By
Sue
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
Yes, under the bottom of the pump.
answered 6 months ago
By
adoremi
answer 2
No it does not, but it has a nice flow to it
answered 8 months ago
By
an anonymous customer
answer 3
On the pump there is a 'knob' that moves from side to side. I moved it a bit and it increased the flow.
answered 10 months ago
By
batty4books
answer 4
Yes, it does.
answered 1 year ago
By
roseland23
answer 5
No. If you tried to restrict the flow, it would probably stress the little pump motor and end its life prematurely.
answered 1 year ago
By
bigstick2525
answer 6
Yes
answered 1 year, 1 month ago
By
boohiss
answer 7
it only has one flow but it is slow.
answered 1 year, 1 month ago
By
sassymama5
answer 8
Nope, it doesn't.
answered 1 year, 1 month ago
By
CuteLilKitKat
answer 9
If you look in the fountain on the pump you can change the flow but not by much.
answered 1 year, 1 month ago
By
CountryMama88
answer 10
Yes. It does, but it has to be taken apart to do it. And it doesn't seem to make that much of a difference.
answered 1 year, 2 months ago
By
CaraElen
answer 11
No
answered 1 year, 2 months ago
By
jkmk6771
Question

Still waiting...

I've had the fountain plugged in for about an hour and there is still no flow. Is this normal for first time use?
asked 7 months ago
By
TellItLikeItIs
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
First check the connections inside and out on the power cord. If all is connected, plug it in and be sure to fill the inside cube first, then the bigger cube up the 1/4 inch below rim. It should start right away. I use filtered water from my Pur Pitcher and add as needed.
answered 3 months, 2 weeks ago
By
coolwaterpoodle
answer 2
no its not, only takes a few seconds for the water to flow,,,,,,
answered 3 months, 2 weeks ago
By
Spinnerg
answer 3
No, take the fountain back asap..
answered 3 months, 2 weeks ago
By
tima1
answer 4
It should begin to flow immediately. If there is ample water in the reservoir and you are getting nothing, the pump is likely faulty. Is it making any noise? If it isn't moving water at all, you could follow the directions in the book and disassemble it to make sure the pump is in the correct position.
answered 3 months, 2 weeks ago
By
Emmojay
answer 5
Mine ran fine after plugging it in. Did you "overfill"? I filled the trough first then turned it on and put some water in the top.
answered 4 months, 1 week ago
By
SLM1946
answer 6
There should be flowing water immediately if there enough water in he reservoir.
answered 4 months, 1 week ago
By
an anonymous customer
answer 7
It also happened to me- 2 in 3 weeks. Just return it, all other reviews are the same!!
answered 4 months, 4 weeks ago
By
JKFmax
answer 8
No,sounds like your pump needs cleaned or it has went out.Soak it in vinegar and water for about 30 mins. Make sure there is no hair in pump and flow is up on hi!
answered 5 months, 4 weeks ago
By
Meanazevea
answer 9
As long as there is water above the level of the pump, it should start immediately. If you have the top off, the water will almost shoot out of the bowl on start up.
answered 6 months ago
By
sgenie
answer 10
No, mine started to flow almost immediately. You may have a faulty fountain.
answered 6 months ago
By
adoremi
answer 11
no if you have enough water in it. (as close to top as possible without spilling) then it should work immediately.
answered 7 months ago
By
RockfordMomof3
Question

How do I replace the pump? It just quit working after a month!!

asked 1 year, 5 months ago
By
Candy
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
11 answers
Answers
answer 1
I had the same thing happen to mine,so I just upgraded to the next level.
answered 3 months, 4 weeks ago
By
OZ1482
answer 2
Go to this wegsite: http://www.aquapetfountain.com/.

There is a downloadable instruction manual that explains how to take the pump apart to clean it. If the pump will not work, the FAQ section has a 1-800 number to call to get a replacement pump. But do follow the cleaning instructions, first. I thought my pump was broken, but when I followed the instructions and pulled the pump apart, there was a lot of buildup inside. Once that was clean the pump started working again.
answered 4 months, 1 week ago
By
LibrarianGal
answer 3
Replacing pump will NOT help. Take it back !!
answered 4 months, 4 weeks ago
By
JKFmax
answer 4
Return it!! It will just keep happening!
answered 4 months, 4 weeks ago
By
JKFmax
answer 5
I've had two of these and the pumps quit on both. The pumps do appear replaceable if you can find one to fit. (maybe one of those decorative fountains or aquarium?) To replace, look on the side of the 'tower' area and you should see two tab areas. If you kind of squeeze in this area the whole 'tower' will pop off (works best moving side to side). The pump can then be pulled out as an entire unit. Good luck finding one to fit!
answered 6 months ago
By
sgenie
answer 6
I don't think the pump is replaceable, but I had instant success by taking the pump apart as specified in the manual and removing a few stray cat hairs. I thought the pump was completely dead because it wouldn't even hum, but this worked right away.
answered 7 months ago
By
Ihave5cats
answer 7
The tower will just unsnap from the bottom. Just look where it goes together and you will see the indents. Squeeze gently while pulling up. You may have to insert a small screwdriver into the slot to push the pin in. After that the pump is on the bottom.

I recommend you make a quick drawing of the pump and wire placement or take a cellphone picture to reorient a new pump. Warranty is one year so you should be able to get one from the manufacturer with no cost. Also, if it is only a month old Walmart will usually exchange within one to three months on most things (with a receipt).

Hope this helps.
answered 1 year ago
By
bigstick2525
answer 8
Take the motor out. Pop off front of fountain where the grill is. Using tweezers, remove propeller. Wipe shaft clean. Using a q-tip, wipe inside cavity where propeller goes. re-assemble. Do this about once or twice a week.
answered 1 year, 1 month ago
By
boohiss
answer 9
You cant, my pump stopped working after 1 day. I suggest you take it back and see if you can get a refund. NOT worth the money to buy this product.
answered 1 year, 1 month ago
By
CountryMama88
answer 10
The pump needs to be clean at least once a month. Take water and vinegar, let it sit for at lease 1/2/hr. hit the pump on a towel so all the
scum and deposit comes off. Fill your sink with some water and try the pump good luck. I have my fountain for over a year with no problems
but i keep it clean (make sure it set to the higher setting)
answered 1 year, 3 months ago
By
sammyjas123
answer 11
I do not think You can I think you just got to get a new one. Sorry.
answered 1 year, 3 months ago
By
Ednaw84
Question

How often should this be cleaned?

I bought this yesterday, cat loves it, but i'm noticing there's already black stuff on the outside towards the back. Isn't that what the filters for, to clean the water?

How often should the outside be cleaned, and how often should the filter area be cleaned?
asked 2 months, 2 weeks ago
By
Tom
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
5 answers
Answers
answer 1
I think you might should rinse the filter and place the white side facing the outlet.
answered 2 days ago
By
Tom4774
answer 2
I believe the product manual recommends cleaning it once a week. We've had ours a few weeks now and, so far, it's still very clean - though we'll be putting the bowl in the dishwater this week just keep on the cleanly side of things.

If you didn't rinse out the carbon filter before installing it, it will sometimes leave black particles or film. It's always a good idea to flush water through a new filter before installing it. I don't believe the particles are harmful to the animals though, especially in such small quantity. Still, I would just rinse everything out good.

Black film could be scum from the filter if you haven't changed it in a long time (which probably should have been my first comment). Filters should be replaced every 2 weeks to 4 weeks, otherwise junk could be seeping back into the water. Walmart has replacement filters for around $5 bucks, that should last you another 3 to 6 months.

Hope that helps a little! :) Good luck!
answered 1 month ago
By
Nobody777
answer 3
I don't use the filters as they seem to trap the bacteria that gets in the water from the cats saliva/paws (if they paw at the water). Filters won't kill the bacteria and it will grow and grow leaving black mold/pink slimy bacteria in/on the unit.

Have to disassemble the entire unit (including disassembling the pump) at least every other day and scrub out. A solution of vinegar and water works well...then rinse with regular water. I also use a couple of types of dish brushes I bought to use only for this. I also remove the water daily, swish fresh water around and then put in clean fresh water.
answered 1 month, 3 weeks ago
By
ChocolateIsAFoodGroup
answer 4
I haven't had a problem with "black stuff." Still, I clean the unit at least weekly, including taking it apart. And I use filtered water from the fridge. I don't think the filtered water is really necessary; however, it's colder that way and my cats seem to like it better (and my husband insists). I find that if I let it get too low, it starts getting noisy. Took a while to discover what that noise was when we first got it, but I just make sure that it's full when I go to bed. I'm not sure if this will help with the black stuff; hope you've found out what is causing it.
answered 1 month, 4 weeks ago
By
MBerglee
answer 5
I clean mine once a week . I take it all apart including the small pump ( fyi which can cause your water flow to stop ) Other wise it should work great ! I clean mine with soup and water and Clorox wipes after then rinse it . If you don't have the wipes I also will take a small amount of bleach and water and rinse good . Q-tips also help to get in the tough spots . Takes me less then 10 minutes . Rinse the filter in cold water when you do that but of course don't use soap or bleach on that !
answered 2 months ago
By
momDof2
Question

Replacement power cord?

Where can I obtain a replacement power cord for this unit? Misplaced when moving.
asked 3 months ago
By
dnjnm
on Aqua Fountain Aqua Cube Pet Fountain, 40 oz
2 answers
Answers
answer 1
You might try the official product website. I did look already and they do not have one listed, but they do have contact options for support, so perhaps they could help you.

http://www.aquapetfountain.com/

Alternatively, you could try using a multi-adapter universal unit. Walmart probably sells them (otherwise try a local electronics shop). Here are the adapter's specs for reference:

UL US Listed Class 2 Power Supply

Model No: UCA12-200
Input: 120V 60Hz 9W
Output: 12VAC 200mA

Good luck with your search! :) Although, I have to say that, for the price of what one of those universal adapters cost, you might just be able to buy a whole new fountain bowl. ;) Take care.
answered 1 month ago
By
Nobody777
answer 2
Try Amazon.com, though it might be less expensive to buy a whole new unit. They cost less than $20 at Wal-Mart.
answered 1 month, 4 weeks ago
By
MBerglee
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