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Most Recent Questions

Customer Questions & Answers for
Hugo Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue

The Hugo Elite Rolling Walker gives you the mobility, convenience and portability that you need in a walker. This blue elite walker has a two-inch height adjustable built-in seat with backrest that provides a perfect place to sit and rest. In addition, a convenient under seat storage bag provides security for your valuables. The Hugo Elite Rolling Walker has height adjustable handle bars for proper posture and ergonomic hand grips which place your hands at a natural angle for comfort and better brake access. The tool-free assembly makes this walker quick and easy to set up and simple to fold down for easy storage. The Hugo Elite Rolling Walker is designed to support adults up to 300 pounds and is well suited for those rehabilitating an injury, dealing with severe arthritis or those who have conditions that compromise their balance.
Customer Questions & Answers:
54 Questions
 | 
141 Answers
Overall Rating:
4.725 out of 5
4.7
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Product Details

Questions & Answers for Hugo Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue

Question

Bought and shipped this walker to family member in Arkansas. Sh has yet to be able to unfold and use it. what is the secret to unfold this unit?

asked 10 months ago
By
JB
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
6 answers
Answers
answer 1
No secret, but it is stiff when first unfolded.
answered 2 months ago
By
nydpvads
answer 2
There is a Video of how the Hugo works, at:

www.hugoanywhere.com
answered 3 months, 1 week ago
By
drinkholder
answer 3
Some models have a round pull latch on one side of the basket hinge area that needs to be pulled outward (to the side) to release it.
Some models don't have this "lock" (to hold it shut).
Otherwise you just push the legs apart....or stand it up and hold the hand grips then push downward to spread the legs.

She probably hasn't pulled the lock open.
answered 5 months, 1 week ago
By
HUGOreview
answer 4
I had problems with that as well. It's in the directions. The Rollator locks itself when folded up. There's a lever you have to pull on the side to make it release. Mine is red with a white center.
answered 8 months ago
By
Jonanjo
answer 5
There is a pull out knob&PIN on one of the hinges, just hold it pulled out while you open the hinge a little, then you can let it go. When the hinge is opened all the way, the pin will engage into another hole to help keep it open. Do the same routine when you go to close it. It is all in the instructions.
answered 8 months ago
By
cajonken
answer 6
I HAVE THE SAME item. Have that family member in Arkansas call the toll free number for Hugo. HUgo offers customer service for its products. Believe HQ for the company is in Canada but they do offer a toll free number and online support. Recommend phoning the company for immediate assistance. BTW, I also bought this item on Walmart.com. I called Walmart.com about questions I had. Walmart.com NEVER got back to me with answers. The gal said she would call the company to get answers. WHO knows if she did that. I do know she never called me back. So, trust me. Contact Hugo about the Hugo Elite. I would think the toll free number would be in the manual. Certainly Hugo has a website with contact information. GOOD LUCK. My husband had a tough time unfolding it also. He rather I not use it for that reason. However, once he does unfold it, I DO like using it. Do not be shy. Contact the company and get the 'secret'.
answered 10 months ago
By
grantma
Question

My Dad is 6'2" Would this product adjust enough that he wouldn't be bent over?

asked 9 months ago
By
Fred
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
6 answers
Answers
answer 1
yes
answered 3 months, 1 week ago
By
Marionette
answer 2
My husband is over 6'2" and the adjustments work very well for him. Your father should be able to adjust the walker and not have to bend over.
answered 3 months, 2 weeks ago
By
Gitchigome
answer 3
I'm 6" and it works for me.
But talk to HUGO about it.
answered 5 months, 1 week ago
By
HUGOreview
answer 4
I'm 5'1" and it just fits me. I think they said it only goes up another 2 inches so I think you should look for one made for a taller person.
answered 8 months ago
By
Jonanjo
answer 5
Yes, it has an adjustable handle for all heights
answered 9 months ago
By
Walkinalong
answer 6
I think so but I am not sure. I'm 5'8'' and there was plenty of room to move the handles
answered 9 months ago
By
ap77
Question

How much does the Hugo Elite Rollator Walker weigh? I have an 83 year old Mother who broke her hip a couple years ago and needs a light weight walker.

asked 9 months ago
By
Sherri
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
6 answers
Answers
answer 1
18 pounds
answered 2 months ago
By
AmberStone
answer 2
21.5 lb.s
answered 2 months ago
By
nydpvads
answer 3
I recently bought a "Drive Duet" by Drive Medical company. It is super light weight and I use it as a rollator/walker but when I can not walk further, you pull the backrest bar out then flip it around facing forward, then flip down the hidden foot-rests and VOILA! The rollator now BECOMES a tranport chair so you can easily be pushed around by a helper.

My 75 year old Mother adores my Duet because my standard wheelchair weighs 46lbs so it was just too heavy for her to take me anywhere.

I had a wheelchair AND a rollator - now I just have my Duet which has a dual purpose. Perfect.
answered 3 months, 1 week ago
By
drinkholder
answer 4
I would say about 16lbs. My husband uses this walker but I load it into the car. I'm 5'1" and have had numerous back operations and I don't have a problem loading it into the car. The only thing is you do have to balance it a little opeing and closing it since it does not stand alone.
answered 3 months, 2 weeks ago
By
Gitchigome
answer 5
Since they're 8 " wheels I would assume they're 8 inches wide.
answered 8 months ago
By
Jonanjo
answer 6
It weighs about 21 LBS, which may or may not be too heavy for your purpose. My wife is the one who uses ours. She is short and rather stout, and has a lot of arthritis, but she is able to manuver it around rather well. I am the one who puts it in and out of the trunk of the car, and with a little practice I have learned the way to do it with ease. Hope this helps you in you quest. The Hugo is built and works really well.
answered 8 months ago
By
cajonken
Question

Do the two front wheel swivel on Walmart no 550373524

asked 4 months ago
By
Bob
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
5 answers
Answers
answer 1
Yes the two front wheels do swivel. This makes it very easy to turn and maneuver the walker
answered 3 months ago
By
max10402
answer 2
I've owned 3 different rollators (various brands), on all of them the back wheels (under the hand grips) always stay stationary - the front wheels (farthest away from you when you are walking) always swivel. It is similar to front-wheel-drive in your car - the front wheels do all the turning and back wheels just follow.
answered 3 months, 1 week ago
By
drinkholder
answer 3
yes
answered 3 months, 1 week ago
By
Marionette
answer 4
The wheels will turn on angles in the direction you orient the walker.
answered 3 months, 3 weeks ago
By
CommunityAnswer
answer 5
Yes, they swivel.
answered 3 months, 3 weeks ago
By
NRHGreatgrandma
Question

do all wheels rotate 360 degrees

asked 2 months, 2 weeks ago
By
Yopie
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
5 answers
Answers
answer 1
No. The brakes are attached to the back wheels and would get all twisted.
answered 2 months ago
By
AmberStone
answer 2
No only the front wheels swivel.
answered 2 months ago
By
nydpvads
answer 3
No, the front wheels rotate the rear wheels don’t. The rear wheels have breaks.
answered 2 months, 1 week ago
By
TrickeRider
answer 4
No,,,only the front ones.
answered 2 months, 2 weeks ago
By
Loociee
answer 5
Only the front two wheels rotate 360 degrees.
answered 2 months, 2 weeks ago
By
CommunityAnswer
Question

What is the weight limit?

asked 1 year, 6 months ago
By
Maggie
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
weight limit 300 pounds
answered 1 year, 1 month ago
By
grantma
answer 2
WELL OVER 350 I USE EVERY DAY ONE OF THE BEST WALKERS OUT THERE
answered 1 year, 2 months ago
By
BADGER2858
answer 3
I believe it said 275lbs.
answered 1 year, 5 months ago
By
Giveysmom
answer 4
250 lbs
answered 1 year, 6 months ago
By
bionic99
Question

This walker is designed for people how tall?

asked 11 months ago
By
Alley
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
5' 3" and up.
answered 2 months ago
By
nydpvads
answer 2
There is a "Height" and "Weight" chart with a lot of dimensions, at:

www.hugoanywhere.com
answered 3 months, 1 week ago
By
drinkholder
answer 3
Anyone about 5ft. tall up to about 6ft 4in should be able to use this walker with no problems. There is a spacer/extension on all four legs, that needs to come off if you are under 5ft, 3in.. The seat is also height adjustable, so I don't think size/height would be a problem. My wife is the one who uses it, and she is about 5ft. total. She does not have any problem with it, and we left the extensions on the legs.
answered 8 months ago
By
cajonken
answer 4
Not sure but the handles are adjustable. I am 5 feet 4 inches tall.
answered 11 months ago
By
reviewernumber3
Question

How wide and deep is the seat?

Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
asked 3 months ago
By
Trissy
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
The seat width is12.0" and seat depth is12.0".
answered 2 months ago
By
CommunityAnswer
answer 2
Haven't measusred but I am 6'1", 180 lbs. and it fits me.
answered 2 months ago
By
nydpvads
answer 3
Depth 30.5"
Width 23.5"
answered 2 months, 1 week ago
By
TrickeRider
answer 4
12 inches front to back and 13 1/2 inches side to side.
answered 3 months ago
By
RKSATX
Question

"height adjustable handle bars"-what is the range?

asked 3 months ago
By
rick
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
About 4" on mine.
answered 2 months ago
By
AmberStone
answer 2
The range is 30" - 37.5".
answered 2 months ago
By
CommunityAnswer
answer 3
About 4 inches.
answered 2 months ago
By
nydpvads
answer 4
30" - 37.5" (adjustable)
answered 2 months, 1 week ago
By
TrickeRider
Question

how wide between rear wheels outside to outside to fit through doors

asked 2 months, 2 weeks ago
By
concernedson
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
25" is the space you need. Wheel to wheel is exactly 24".
answered 2 months ago
By
AmberStone
answer 2
It fits easily through standard 36 inch doors.
answered 2 months ago
By
nydpvads
answer 3
There is 24 inches in that space.
answered 2 months, 1 week ago
By
CommunityAnswer
answer 4
24 inches
answered 2 months, 2 weeks ago
By
Loociee
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