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Looking for Answers about Hugo Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue?

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Most Recent Questions
Recent Question:
What is the length of the cane when it is folded, could it fit in a pocket book?
Recent Question:
What is the suggested height of the user?
Questions with Most Recent Answers
Question:
Can this cane be adapted for left hand use?
Question:
Can this can be folded for easy storage
Question:
Do this cane have to be put together ?
Question:
Can a person sit on the seat and be pushed a short distance like a wheelchair?
Question:
How to fold it and lock in place with the red placed lock

Customer Questions & Answers for
Hugo Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue

The Hugo Elite Rolling Walker gives you the mobility, convenience and portability that you need in a walker. This blue elite walker has a two-inch height adjustable built-in seat with backrest that provides a perfect place to sit and rest. In addition, a convenient under seat storage bag provides security for your valuables. The Hugo Elite Rolling Walker has height adjustable handle bars for proper posture and ergonomic hand grips which place your hands at a natural angle for comfort and better brake access. The tool-free assembly makes this walker quick and easy to set up and simple to fold down for easy storage. The Hugo Elite Rolling Walker is designed to support adults up to 300 pounds and is well suited for those rehabilitating an injury, dealing with severe arthritis or those who have conditions that compromise their balance.
Customer Questions & Answers:
59 Questions
 | 
144 Answers
Overall Rating:
4.742 out of 5
4.7
out of
5
Product Details

Questions & Answers for Hugo Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue

Question

Bought and shipped this walker to family member in Arkansas. Sh has yet to be able to unfold and use it. what is the secret to unfold this unit?

asked 1 year ago
By
JB
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
6 answers
Answers
answer 1
No secret, but it is stiff when first unfolded.
answered 3 months, 3 weeks ago
By
nydpvads
answer 2
There is a Video of how the Hugo works, at:

www.hugoanywhere.com
answered 4 months, 3 weeks ago
By
drinkholder
answer 3
Some models have a round pull latch on one side of the basket hinge area that needs to be pulled outward (to the side) to release it.
Some models don't have this "lock" (to hold it shut).
Otherwise you just push the legs apart....or stand it up and hold the hand grips then push downward to spread the legs.

She probably hasn't pulled the lock open.
answered 6 months ago
By
HUGOreview
answer 4
I had problems with that as well. It's in the directions. The Rollator locks itself when folded up. There's a lever you have to pull on the side to make it release. Mine is red with a white center.
answered 9 months ago
By
Jonanjo
answer 5
There is a pull out knob&PIN on one of the hinges, just hold it pulled out while you open the hinge a little, then you can let it go. When the hinge is opened all the way, the pin will engage into another hole to help keep it open. Do the same routine when you go to close it. It is all in the instructions.
answered 10 months ago
By
cajonken
answer 6
I HAVE THE SAME item. Have that family member in Arkansas call the toll free number for Hugo. HUgo offers customer service for its products. Believe HQ for the company is in Canada but they do offer a toll free number and online support. Recommend phoning the company for immediate assistance. BTW, I also bought this item on Walmart.com. I called Walmart.com about questions I had. Walmart.com NEVER got back to me with answers. The gal said she would call the company to get answers. WHO knows if she did that. I do know she never called me back. So, trust me. Contact Hugo about the Hugo Elite. I would think the toll free number would be in the manual. Certainly Hugo has a website with contact information. GOOD LUCK. My husband had a tough time unfolding it also. He rather I not use it for that reason. However, once he does unfold it, I DO like using it. Do not be shy. Contact the company and get the 'secret'.
answered 1 year ago
By
grantma
Question

what is the weight

asked 1 year ago
By
jeanie
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
3 answers
Answers
answer 1
21.5 lbs.
answered 3 months, 3 weeks ago
By
nydpvads
answer 2
18 pounds
answered 10 months ago
By
ap77
answer 3
21.5 lbs. See Specifications above.
answered 1 year ago
By
McGillicuddy29
Question

Can the pouch be replaced with a basket?

asked 1 year ago
By
Mjb
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
3 answers
Answers
answer 1
Could be. It would be like a bicycle basket.
answered 3 months, 3 weeks ago
By
nydpvads
answer 2
I do not know. Suggest u contact the manufacturer by phone. Hugo also has a website but I believe it is preferrable to have opportunities to ask lots of questions during phone interactions and then more if the answers generate more questions. Good luck.
answered 1 year ago
By
grantma
answer 3
Depending on the basket, you might not be able to fold it. If you could fold it, it would make it "thicker" with the basket sticking out in the front and when you lay it down or leave it standing up and it would take up more space. I sometimes carry a cloth shopping bag that I loop over the push handles and let it rest on the seat when I need to carry more that will fit underneath the seat and in the handlebar pouch.
answered 1 year ago
By
NewMexicoGrammy
Question

This walker is designed for people how tall?

asked 1 year, 1 month ago
By
Alley
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
4 answers
Answers
answer 1
5' 3" and up.
answered 3 months, 3 weeks ago
By
nydpvads
answer 2
There is a "Height" and "Weight" chart with a lot of dimensions, at:

www.hugoanywhere.com
answered 4 months, 3 weeks ago
By
drinkholder
answer 3
Anyone about 5ft. tall up to about 6ft 4in should be able to use this walker with no problems. There is a spacer/extension on all four legs, that needs to come off if you are under 5ft, 3in.. The seat is also height adjustable, so I don't think size/height would be a problem. My wife is the one who uses it, and she is about 5ft. total. She does not have any problem with it, and we left the extensions on the legs.
answered 10 months ago
By
cajonken
answer 4
Not sure but the handles are adjustable. I am 5 feet 4 inches tall.
answered 1 year, 1 month ago
By
reviewernumber3
Question

What are the dimentions of this walker & how many lbs is it?

asked 1 year, 1 month ago
By
Sandy
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
2 answers
Answers
answer 1
Contact HUGO.. HQs are in Canada but they have toll free phone customer support AND online support also. I am guessing the answers to your question - dimensions and weight - are clear cut and EASY to convey to you.
answered 1 year ago
By
grantma
answer 2
Dimensions are listed under "specifications" with item.
answered 1 year ago
By
NewMexicoGrammy
Question

Is this the same model as Hugo Mobility Elite Rolling Walker with Seat, Backrest and Saddle Bag, Blue?

asked 1 year, 1 month ago
By
Nita
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
3 answers
Answers
answer 1
Yes it is blue
answered 10 months ago
By
Walkinalong
answer 2
I think so. Verify by contacting Hugo. Headquartered in Canada, company has a website. U can contact the company online OR by calling a toll free number. I bought this on Walmart.com. Mine has a seat, saddle bag and backrest.
answered 1 year ago
By
grantma
answer 3
yes.
answered 1 year, 1 month ago
By
reviewernumber3
Question

can I get a cupholder to carry a bottle if water-how to attach

asked 1 year, 1 month ago
By
bill
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
2 answers
Answers
answer 1
Don't know if a cupholder is made that will fit this walker. My wife has this same walker, and she uses a pretty tall/also big around Thermos type coffee cup, that has a long handle. She places the cup down into the seat compartment and the long handle hooks over the rail that goes from side to side. No muss no fuss. Works fine.
answered 10 months ago
By
cajonken
answer 2
yes
answered 1 year ago
By
grantma
Question

How Wide are the Wheel (tires) ?

asked 1 year, 2 months ago
By
gene
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
2 answers
Answers
answer 1
8" diameter wheels, 1.5" wide.
Newer design uses flat wheels, rather than rounded, which should be even better!
answered 6 months ago
By
HUGOreview
answer 2
8 inch wheels
answered 1 year ago
By
grantma
Question

Is the back rest/seat back like a regular dining chair seat back?

asked 1 year, 2 months ago
By
lany
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
3 answers
Answers
answer 1
No. It is a round bar that has a roll of black foam rubber (about 1/2" thick) around it. Total diameter of bar with foam is about 2".
The Saddle Bag hangs down from the bag. It is attached with two snap on straps at the top to the bar. it swings free at the bottom (where the seat is)--in case you have a big butt!?! ;>
answered 6 months ago
By
HUGOreview
answer 2
Hard to say. What is ' a regular dining chair back? I find I am comfortable sitting in the rollator. I have not a clue if it is higher than a regular back of a dining room chair or lower. It is canvas, that I can tell u. In that sense/cents, MOST dining room chairs I have seen are NOT made of canvas. Obviously your weight, height comfort level would be different than some one else's comfort level with any chair used anywhere. Hope this helps. Contact the Hugo company and learn how the company answers your question. Seat is canvas. Dining room chairs are not usually canvas.
answered 1 year ago
By
grantma
answer 3
Yes and comfortable but you can not be too heavy
answered 1 year, 2 months ago
By
Cyn777
Question

Where can I get a new seat for this walker?

asked 1 year, 2 months ago
By
Mo
on Hugo Elite Rollator Walker with Seat, Backrest and Saddle Bag, Blue
2 answers
Answers
answer 1
I DO NOT KNOW THE ANSWER TO YOUR QUESTION. STRONGLY SUGGEST U CONTACT THE COMPANY. THERE IS A TOLL FREE NUMBER. ALSO U can email the company.
answered 1 year ago
By
grantma
answer 2
check with walmart for replacement parts
answered 1 year, 2 months ago
By
Cyn777
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