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Most Recent Questions
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Do you need a ST phone to use this product?
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what is the speed on this
Questions with Most Recent Answers
Internet on the Go Mobile Hotspot (3G)

Customer Questions & Answers for
Internet on the Go Mobile Hotspot (3G)

Easily connect to the Internet anywhere you go with the Internet on the Go Mobile Hotspot. Featuring the slim footprint of a credit card, this mobile hotspot allows you to connect up to five WiFi-enabled devices, such as tablets, laptops and e-Readers.
Customer Questions & Answers:
538 Questions
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1,226 Answers
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Product Details

Questions & Answers for Internet on the Go Internet on the Go Mobile Hotspot (3G)

Question

Is there a trick to getting the battery cover back on after putting in the battery. I can not get the bottom to close...

asked 2 years, 11 months ago
By
svaldez19
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
My husband and I have been trying for a half an hour to get this cover back on and it's impossible. Nothing is worth this frustration. And, no we're no stupid people...far from it.
answered 2 years, 7 months ago
By
Missy17
answer 2
Slide it in at an angle first
answered 2 years, 10 months ago
By
onage
 - Colorado
answer 3
I had trouble getting mine off. Getting it back on is just a matter of learning how to line it up properly. After a little trial and error - it should not be a problem.
answered 2 years, 10 months ago
By
ChiMingle
 - Houston TX
Question

do i also need a usb stick to be able to get wireless service?

asked 2 years, 9 months ago
By
sundrop
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
No. The unit uses cell 3G signals, and sends Wifi. If your computer can get Wifi, it will work.
answered 2 years, 8 months ago
By
Terrell1
answer 2
You need a device with wifi capability such as a phone, tablet, laptop, etc
answered 2 years, 9 months ago
By
TomNJ
answer 3
No. MiFis are the next generation devices of USB sticks so you do not need a USB stick if you buy this MiFi device.
answered 2 years, 9 months ago
By
WalmartSupport
Question

can i use this to make skype video calls and if so how much data does it use

asked 2 years, 9 months ago
By
dddd
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
It uses cellular 3G, so it's not the fastest. I think it can do Skype, but video may be choppy.
answered 2 years, 8 months ago
By
Terrell1
answer 2
I have used FaceTime prob 5 min per mg but with all Internet stuff really depends on how busy your screen is.
answered 2 years, 9 months ago
By
Tiernet
answer 3
You CAN use it for Skype!
Don't know how much 3G data Skype uses per minute but you can probably get that info from Skype.
The modem is 3G. Works on a cell signal exactly the same as a cell phone.
answered 2 years, 9 months ago
By
prv8eye
Question

can this device only be used if the area has free wifi i will be staying at an rv resort that has wifi but you have to pay for it

asked 2 years, 9 months ago
By
jim
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
No. It uses cellular 3G signals, so is not dependent on anything around you except whether you can get the cell signal. See http://www.internet-go.com/coverage/
answered 2 years, 8 months ago
By
Terrell1
answer 2
The system uses Sprint Cell phone as a carrier. It works anywhere there is Sprint Cell phone coverage. It has nothing to do with WiFi coverage.
answered 2 years, 9 months ago
By
VappyDan
answer 3
If you have free wifi don't waste your card point your device to the free wifi versus the card.
answered 2 years, 9 months ago
By
Tiernet
Question

About bonus ($25) 3GB offer

If the first data plan that I purchase is the $45, 4GB, never expire plan, how does this affect the $25 bonus offer?
asked 2 years, 9 months ago
By
Lenny
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
After you use up your 4GB then the 3GB bonus kicks in and anything unused will expire after 30 days and you have to add another refill.
answered 2 years, 7 months ago
By
timgtech
answer 2
I just bought this. The bonus $25 kicks in after the first time you pay for data. You might try buying the smallest package or middle one first, then the bonus will kick in. Then add on after the bonus.
answered 2 years, 8 months ago
By
Terrell1
answer 3
You will still get the $25 bonus offer when your current (purchased) data is all consumed. The BALANCE OF DATA never expires in your current plan but, with continued use, your balance of data will run out eventually and then your $25 bonus offer (30-day expiration) will kick-in.
answered 2 years, 9 months ago
By
WalmartSupport
Question

Is there a monthly fee

asked 2 years, 9 months ago
By
oakum
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
No. That's the beauty of it. No monthly fee. None. You buy a refill and use it until it's gone, no matter how long it takes.
answered 2 years, 8 months ago
By
Terrell1
answer 2
There is no monthly fee. Much like a prepay cell phone you "Buy" the minutes only.
answered 2 years, 9 months ago
By
VappyDan
answer 3
There two levels when you buy the data cards. One has to be used in thirty days which Is more in size, the other does not expire though you have to use it at least once a year.
answered 2 years, 9 months ago
By
Tiernet
Question

can I use this at home. I do not have internet.

asked 2 years, 8 months ago
By
bean
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
Yes I use mine at home all the time. You can use it anywhere.
answered 2 years, 7 months ago
By
timgtech
answer 2
Yes, you can use this at home or away from home. Check for coverage with the zip code coverage checker at the top of the Walmart.com Web page where the Internet on the Go item is sold.
answered 2 years, 8 months ago
By
WalmartSupport
answer 3
dont it hardly works
answered 2 years, 8 months ago
By
sunriseflfamily
Question

Does Walmart have a USB adapter for TruConnect?

I only need to connect 1 laptop and would prefer not to have to deal with the extra bulk, charger and charging of a hotspot device.
asked 2 years, 9 months ago
By
York
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
Wal-mart might sell a micro-usb cable which is what you need. You can find one probably at a BestBuy or check with local computer shops or Office supply store. Ebay has then really cheap.
answered 2 years, 7 months ago
By
timgtech
answer 2
This device will run 4 hours on a charge and connects wirelessly with your laptop. No bulk, no wires. And it's not much bigger than a credit card. It comes with a charger, and you can run it while charging.
answered 2 years, 8 months ago
By
Terrell1
answer 3
No. Internet on the Go is only availabe as a MiFi device. MiFi devices are the next generation of USB laptop sticks.
answered 2 years, 9 months ago
By
WalmartSupport
Question

can I combine go big and go bigger plans together?

So I am interested in having the yearly plan but would expect that here and there I would use a lot (travel) in a short time so can I add go bigger for these higher usage and still maintain my go bigger plan?

Thanks
asked 2 years, 8 months ago
By
kells
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
Yes you can combine them. When the 30 days is up on the Bigger plan any unused megabytes will expire.
answered 2 years, 7 months ago
By
timgtech
answer 2
Yes, just whenever 30 days is up the bigger plan megabytes that are left will immediately expire.
answered 2 years, 7 months ago
By
timgtech
answer 3
I dont think so i would contact there support team and ask them.
answered 2 years, 7 months ago
By
mike0291
Question

do i need my sprint cellphone close by

asked 2 years, 8 months ago
By
jaycee
on Internet on the Go Mobile Hotspot (3G)
3 answers
Answers
answer 1
no cell phone is needed.
answered 2 years, 7 months ago
By
timgtech
answer 2
No! This MIFI unit has it's own built-in cell radio for the Sprint network, so does not require a cell phone to operate.
answered 2 years, 8 months ago
By
MRG12
answer 3
No need to have any cell phone close by for Internet on the Go to work. The only requirement is to have Sprint data coverage -- you can check in the zip code coverage checker at the top of the Web page where Walmart.com sells Internet on the Go.
answered 2 years, 8 months ago
By
WalmartSupport
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