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Questions with Most Recent Answers

Customer Questions & Answers for
Motorola ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem

The Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem unlocks the potential of offering innovative high-bandwidth data and multimedia services. Utilizing the power of DOCSIS 3.0, the SB6121 enables channel bonding of up to four downstream channels and four upstream channels, which allows an operator to offer their customers advanced multimedia services with data rates of well over 100Mbps in each direction. The Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem provides an economic option for providing Ultra-Broadband services, with four times the current maximum user data throughput approximating 160Mbps in DOCSIS mode and 195Mbps in EuroDOCSIS mode, without the need for hybrid fiber coax (HFC) plant upgrade. Maximizing an operator's current infrastructure investment, the SB6121 can be deployed without service interruption.
Customer Questions & Answers:
113 Questions
 | 
397 Answers
Overall Rating:
4.606 out of 5
4.6
out of
5
Product Details

Questions & Answers for Motorola ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem

Question

Can this be used with cableone?

asked 1 year, 6 months ago
By
crj
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
2 answers
Answers
answer 1
Yes
answered 1 year, 1 month ago
By
Cryptkeeper
answer 2
Not sure, but if they need a DOCIS 3.0 modem, this should do the trick.
answered 1 year, 3 months ago
By
ranman66
Question

Does this model have Coaxial Cable; I saw that there was only Ethernet and Power Cable in the Kit?

asked 2 years, 2 months ago
By
Dev
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
10 answers
Answers
answer 1
No. The coax is the cable your internet provider runs to you house.
answered 1 year, 8 months ago
By
jww62
answer 2
The coaxial cable is the one that comes through the wall and provides your cable service. This modem has the jack to connect that cable.
answered 1 year, 11 months ago
By
pffffffffffft
answer 3
You will need to purchase the coaxial cable seperatly. Measure the distance from hook up to you computer to make sure you buy a long enough cable.
answered 2 years ago
By
nannerkz
answer 4
there is no coaxal cable in this kit, must purchase seperate!!!
answered 2 years, 1 month ago
By
DonHam
answer 5
The product does nto come with the Coaxial Cable.
answered 2 years, 1 month ago
By
Malcolm59
 - Southampton, NJ
answer 6
it does not come with a coax cable, you must provide your own.
answered 2 years, 1 month ago
By
Hanztertonfield
 - NJ
answer 7
No. The cable company usually supplies the coaxial cable
answered 2 years, 1 month ago
By
Throckmeister
answer 8
Yes, there is a coax connection on this model.
answered 2 years, 1 month ago
By
TheGuynMD
 - Baltimore, MD
answer 9
According to the spec sheet there is an "F" connector which means yes, coaxial cable can be connected to this modem. This would be expected since this is a cable modem.
answered 2 years, 2 months ago
By
an anonymous customer
 - Oak Creek, Wis.
answer 10
No coaxial cable.
answered 2 years, 2 months ago
By
salem974
 - Peoria, IL
Question

Does the Motorola modem sb6121 have a router built in?

asked 2 years, 3 months ago
By
garry1988
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
9 answers
Answers
answer 1
No. If you want to connect it to more than one computer you will need a router.
answered 1 year, 11 months ago
By
pffffffffffft
answer 2
no, this is a cable modem that will plug into your computer. If you want to be wireless you will need to buy the wireless router seperately
answered 2 years ago
By
nannerkz
answer 3
No It Doesn't have a router as Walmart advertised, I am so glad my Apple Extreme Wireless Router Does have ports!!!!
answered 2 years, 1 month ago
By
DonHam
answer 4
Not this model.
answered 2 years, 1 month ago
By
Malcolm59
 - Southampton, NJ
answer 5
this model does not have a built in router.
answered 2 years, 1 month ago
By
Hanztertonfield
 - NJ
answer 6
No it does not. You will need to plug this modem into a third party router i.e. Linksys, D-Link, Netgear
answered 2 years, 2 months ago
By
netrrhexis
answer 7
Not this one but I was reading that Moto has one combo unit modem/ router but the reviews are not that good and is more pricey ...
answered 2 years, 2 months ago
By
EVegas
 - North west Las Vegas NV
answer 8
Nope, this is a cable modem only. You can of course connect your choice of wireless router. cheers.
answered 2 years, 2 months ago
By
johnetx
 - west texas
answer 9
Nope, this is a modem only, of course you can connect your choice of wireless routers. Cheers.
answered 2 years, 2 months ago
By
johnetx
 - west texas
Question

Does this have a built in phone jack?

I need a modem that has that capability since my phone co uses cable thru' a modem.
asked 2 years, 2 months ago
By
mustangchar
 - Fosyth, Mo
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
8 answers
Answers
answer 1
It has an rj-45 jack, which is a standard telephone jack.
answered 1 year, 11 months ago
By
pffffffffffft
answer 2
It has 3 plugs. 1 to hook coxial cable, 1 for the power cord and one for the ethernet cord that will plug to other divices such as a computer.
answered 2 years ago
By
nannerkz
answer 3
No, If your on TWC you keep the TWC issued modem at no charge for your phone service and the SB6121 modem will now be your internet modem!!!
answered 2 years, 1 month ago
By
DonHam
answer 4
No
answered 2 years, 1 month ago
By
Malcolm59
 - Southampton, NJ
answer 5
this modem does not have a phone line.
answered 2 years, 1 month ago
By
Hanztertonfield
 - NJ
answer 6
No phone jack
answered 2 years, 2 months ago
By
EVegas
 - North west Las Vegas NV
answer 7
Yes, I have Vonage and it goes through the Internet also.
answered 2 years, 2 months ago
By
samdu
 - Detroit, MI
answer 8
No, this is strictly a cable modem. Note - this is NOT compatible with dsl or Uverse.
answered 2 years, 2 months ago
By
johnetx
 - west texas
Question

Does this modem work's with Comcast?

asked 2 years, 1 month ago
By
CH
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
7 answers
Answers
answer 1
Yes.
answered 1 year, 11 months ago
By
pffffffffffft
answer 2
works fine with Comcast
answered 1 year, 11 months ago
By
dhgott
answer 3
This modem will work on any cable TV system that provides internet over the coax cable connected to the home. It will not work on DSL internet provided over phone lines such as provided by CenturyLink.
answered 2 years, 1 month ago
By
Tex999
 - Mesa, AZ
answer 4
Yes
answered 2 years, 1 month ago
By
Malcolm59
 - Southampton, NJ
answer 5
Yes it works with Comcast.
answered 2 years, 1 month ago
By
Malcolm59
answer 6
It should because it is a DOCSIS 3.0 Cable Modem but be sure to call Comcast to be a 100 percent sure. It is a great modem, I love it.
answered 2 years, 1 month ago
By
Mrclutch1987
 - Roanoke, VA
answer 7
yes. in south nj it does, and likely everywhere. I installed mine a couple weeks ago and it works great. just be patient on initial start up where a comcast rep adds it to the network. it is on their list of accepted modems, and they rank it high for compatibility.
answered 2 years, 1 month ago
By
Hanztertonfield
 - NJ
Question

Do you have to have existing cable service? Looking to get internet service through this modem..

asked 2 years, 1 month ago
By
Leelee
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
7 answers
Answers
answer 1
Yes
answered 1 year, 8 months ago
By
jww62
answer 2
Yes, you must subscribed to a broadband ISP (internet service provider).
answered 1 year, 10 months ago
By
Cyberodney
answer 3
Yes, you need cable service, the modem will not magically provide free internet.
answered 1 year, 11 months ago
By
pffffffffffft
answer 4
Most Cable Companies Offer Internet only for a higher price per month
answered 2 years ago
By
elcheapo1953
answer 5
Depends on the provider. I have Cox and only have the internet with them.
answered 2 years ago
By
nannerkz
answer 6
Yes, you should have cable service and after installing, call your cable service to give them the numbers they need to make sure it is hooked up and ready for you to go on the internet.
answered 2 years ago
By
angelblossoms
answer 7
work perfect with comcast cable internet
answered 2 years ago
By
neatrose
Question

does it have a phone jack?

need modem for time warner with cable,ethernet, and phone jacks
asked 2 years ago
By
russ
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
7 answers
Answers
answer 1
No, it does not have a phone jack (RJ-11). Ethernet (CAT5), Cable (coaxial) and power adapter connections only.
answered 1 year, 11 months ago
By
qcoats
answer 2
This modem does NOT have a phone jack. Ethernet, Cable (coaxial) and power jacks only.
answered 1 year, 11 months ago
By
qcoats
answer 3
Yes, it has a standard rj-45 phone jack.
answered 1 year, 11 months ago
By
pffffffffffft
answer 4
NO
answered 1 year, 11 months ago
By
WESTERNHILLS
answer 5
No.
answered 1 year, 11 months ago
By
Kelita909
answer 6
No phone jack just Ethernet
answered 1 year, 11 months ago
By
Timdoggg
answer 7
No, this modem only has an ethernet jack
answered 2 years ago
By
elcheapo1953
Question

is this modem for wireless internet?

asked 5 months, 3 weeks ago
By
pilldr
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
7 answers
Answers
answer 1
Yes, this is for wireless Internet.
answered 1 month ago
By
CommunityAnswer
answer 2
yes
answered 4 months, 2 weeks ago
By
DMG0322
answer 3
Only if you hook up a wireless router to it.
answered 5 months ago
By
snowflyer
answer 4
No. It does not have wireless. Only one ethernet jack to plug-in one device. You can connect it to a separate wireless router and get wireless that way. I actually prefer the modem+separate router setup because I like to forget about the modem and stick with a Linksys router on the wifi end.
answered 5 months, 1 week ago
By
TonyTechie
answer 5
The MODEM can work with a wireless router flawlessly. If you have a fast Internet Service Provider (ISP) and get over 20 Mbps you should use an N-wireless router, as the G-router only handles 20 Mbps. Reviews indicate that is preferable to have the router separate from the modem, although you could get an integrated modem/router device. This modem does not have an integrated router.
answered 5 months, 1 week ago
By
Metusalen
answer 6
This is a straight modem - you need a wireless router in addition to the modem to set up a wireless net cheers
answered 5 months, 3 weeks ago
By
ofrank
answer 7
Yes! and it works great, very easy setup.
answered 5 months, 3 weeks ago
By
jmorgneo55
Question

Can I connect a phone to this?

asked 2 years ago
By
Lee
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
6 answers
Answers
answer 1
No, not directly.
answered 1 year, 10 months ago
By
Cyberodney
answer 2
NO
answered 1 year, 11 months ago
By
Duffersix
answer 3
Yes, it has a standard rj-45 jack.
answered 1 year, 11 months ago
By
pffffffffffft
answer 4
NO
answered 1 year, 11 months ago
By
WESTERNHILLS
answer 5
This modem only has an ethernet jack on the rear. Mine goes into a router then my Vonage modem is hooked to the router. I have phone access throughout the house
answered 1 year, 11 months ago
By
elcheapo1953
answer 6
No
answered 1 year, 11 months ago
By
Kelita909
Question

Is it wireless technology & Comcast compatible

asked 2 years ago
By
Al
on ARRIS/Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem
6 answers
Answers
answer 1
you hook a wireless router to the modem and works with comcast very well
answered 1 year, 10 months ago
By
jamielynn
answer 2
Yes. We have comcast, and a wireless network. Works fine.
answered 1 year, 11 months ago
By
pffffffffffft
answer 3
I use it with comcast service, I had to initially plug it into one of my laptops to get it up and running. After about an hour to ensure the connection I plugged it into my wireless router, and everything worked great.
answered 1 year, 11 months ago
By
dhgott
answer 4
Wired techology only and I have it hooked to Comcast. Self install went very quickly and easily. Did not have to get on phone w/ comcast.
answered 1 year, 11 months ago
By
elcheapo1953
answer 5
I use this modem with Comcast cable internet and work good and fast, but you need plug in wire- work only if is wired
answered 1 year, 11 months ago
By
MarekB
answer 6
Not wireless, but yes it is Comcast compatable in Portland, OR.
answered 1 year, 11 months ago
By
freemand1
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