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Looking for Answers about Generic 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99?

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Most Recent Questions
Recent Question:
this item comes with a 1 yr & if i buy this 2 yr plan does that mean it is covered for 3 years?
Recent Question:
Can I purchase this insurance if I bought the product from another store that is NOT a walmart??
Recent Question:
Can you purchase warranty to cover everything? spills,cracks,drops,computer just quitting
Questions with Most Recent Answers
Question:
this item comes with a 1 yr & if i buy this 2 yr plan does that mean it is covered for 3 years?
Question:
does the 2 yr warranty start after manufactures warranty stops?
Question:
Can I purchase this plan for a computer I bought at a different office supply store a week ago? I didn't purchase theirs and yours is much better.
See all Walmart Questions and Answers > ACCESSORIES Q & A > COMPUTER ACCESSORIES Q & A > SERVICE PLANS COMPUTER PERIPHERALS AND ACCESSORIES Q & A

Customer Questions & Answers for
Generic 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99

Peace of mind without the sticker shock. Our Care Plan protects your purchase from failures such as drops, spills, and cracked screens. No deductibles. No hidden fees.
Customer Questions & Answers:
14 Questions
 | 
55 Answers
Overall Rating:
4.579 out of 5
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Product Details

Questions & Answers for Generic 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99

Question

If I buy a laptop online without the warrenty. Can I purchase this within 30 days after making the purchase?

Would it be the same as buying it when I purchase the laptop?
asked 1 year, 8 months ago
By
jharris21
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
7 answers
Answers
answer 1
yes
answered 11 months ago
By
momma6019
answer 2
yes u can, u can call the toll free number from your receipt or u can call the store near your area and ask for the customer service number for the product that you have purchased.
answered 1 year, 1 month ago
By
an anonymous customer
answer 3
Yes, same price. Harry Up! You only have 30 days.
answered 1 year, 1 month ago
By
Gooddude69
answer 4
My understanding is that you have up to 30 days to purchase the protection.
answered 1 year, 1 month ago
By
atlantaroze
answer 5
YES
answered 1 year, 3 months ago
By
BAKE1
answer 6
YES, GO TO THE NORTON SECTION ON YOUR COMPUTOR.
answered 1 year, 6 months ago
By
missmoses98
answer 7
I don't think so because anything can happen in 30 days. My advice would be to buya plan at time of purchase.
answered 1 year, 6 months ago
By
buzzkill22
Question

Can i get a refund of this warranty? I am returnng the computer

asked 1 year, 10 months ago
By
Nance
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
7 answers
Answers
answer 1
If they let you return the computer for a defect (which most won't when box opened) then they will also refund the warranty (make sure to point it out or they won't-yes, you must ask for everything)
answered 11 months ago
By
momma6019
answer 2
You will get a refund for your computer, however I don't think you will get a refund on the warrany. Good luck !
answered 1 year, 6 months ago
By
buzzkill22
answer 3
Yes, but if you bought it online you have to call Walmart.com for a warranty.
answered 1 year, 8 months ago
By
BarnesFamily
answer 4
Yes, and that's why it's worth buying.
answered 1 year, 8 months ago
By
BuzyBMom
answer 5
I WOULD THIBK SO
answered 1 year, 9 months ago
By
mopsy523
answer 6
Call the warranty company. They are not affilliated with Walmart.
answered 1 year, 10 months ago
By
5foot20
answer 7
You should be able to if your returning the computer what would u need the warrenty for if you dont have the computer anymore
answered 1 year, 10 months ago
By
gutts
Question

I BOUGHT THE 2 YEAR SERVICE PLAN, BUT HOW DO I REGISTER IT ON LINE,? ALL I HAVE IS A RECIEPT FOR THE PURCHASE.?

asked 1 year, 9 months ago
By
RUSSIAN
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
7 answers
Answers
answer 1
Alls you need is the reciept. No need to register unless you are bad at keeping receipts
answered 11 months ago
By
momma6019
answer 2
Your reciept is fine just go to registry and register.At wal-mart.com it should be at the top right hand corner of your screen.
answered 1 year, 6 months ago
By
buzzkill22
answer 3
According to walmart you keep the receipt and it does not need to be registered they have your information in their computer.
answered 1 year, 8 months ago
By
BarnesFamily
answer 4
NOTE: To redeem both the antivirus software and the PC Care Center tools, go to productassist.com/walmart. The above three benefits of the Desktop and Laptop Plans may take up to 48 hours to access. Please contact the number in the To Make a Claim / How it Works section below if you have any questions.
answered 1 year, 8 months ago
By
BuzyBMom
answer 5
https://www.productassist.com/walmart/en.html
answered 1 year, 8 months ago
By
BuzyBMom
answer 6
I would contact your Walmart for the protection plan information asap. there is no registering online like at another store that ends in "mart" You should have a plan number though and a way to contact the protection plan company if you should need it!
answered 1 year, 9 months ago
By
Mom301
answer 7
YOU DONT REALLY NEED TO REGISTER, HANG ONTO YOUR RECEIPT.YOU SHOULD HAVE A BROCHURE OR SOMETHING TO TELL YOU WHAT IT COVERS& A NUMBER TO CALL, IF NOT, CALL NUMBER ON YOUR RECEIPT
answered 1 year, 9 months ago
By
mopsy523
Question

it is ready to go?

Hello: My name is Angie, I am interested to know if the computer when you buy it, you are ready to go, it comes with antivirus?
it comes with Word Processing and Windows, XL Power Point, Microsoft?

What do I purchase additional beside the computer?

Thank you
asked 1 year, 4 months ago
By
Angie
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
6 answers
Answers
answer 1
It is ready to go right out of the box. It is also a very easy setup but it does take a little bit of time. Just follow the prompts.
answered 9 months ago
By
DellOwner1111
answer 2
Make sure u install an anti-malware too. its only like $17 & can be usd on more than one computer... the other is good for the anti-virus, but i almost had to replace my computer due to getting a virus from not having anti-malware. but we bought the anti malware installed it and now my computer works great!
answered 10 months ago
By
Chickie1984
answer 3
Yes when you get your computer it is set up and ready to go. When you get close to the end of the antivirus it will let you know that it is ready to expire. Now the Word Processing and the Power Point you have to purchase that separately and you can do that on line but I wouldn't recommend that cause you can go and buy your own and see what you are buying. I would definitely by extra screen protection in case you spill water, drop or scratch and break the screen as this stuff isn't covered in the basic warranty. It is worth it for 40.00 for 2 years. When your Antivirus expires I have Avast on my computer now and it is a great antivirus I have it on my other 2 computers and it is the best I have ever had and it's only 40.00 for 2 years where as the McCaffe is about 100 plus dollars a year. If something tries to get on your computer it will automatically come across your screen in a big box and tell you and sometimes if it's going to corrupt something it will automatically shut your computer down for you and keep it safe.
answered 11 months ago
By
smscjh
answer 4
Get the computer, warranty (they replaced mine free after kids trashed it with 30 days left on warranty) a neoprene carry bag and a screen protector. Your internet carrier (we have Comcast) should provide free virus protection bt if not then this comes with 60 days of free protection then it is up to you.

For programs, don't bother with Microsofts overpriced programs. Download openoffice 3.1 for free. Just as easy to use and no cost to it.
answered 11 months ago
By
momma6019
answer 5
Dear Angie,
First you have to register the product, then ask the information how to active the antivirus, they did to me. The Laptop that I got only came with Windows 8 and antivirus, it's for one year, after the year you have to buy it. Do NOT have Office (Word, Power Point, Excel...) you have to buy it. I don't like Windows 8, I do like the Laptop.
answered 1 year, 1 month ago
By
Gooddude69
answer 6
It comes with a 30 day Microsoft office trial and Norton Anti-Virus. You must activate both yourself. Norton offered a discount to purchase the software. The laptop was pretty much ready to go once I turned it on for the first time.
answered 1 year, 1 month ago
By
atlantaroze
Question

i want to buy it but the store told me it had to be at time of purchase even though I just bought the laptop?

asked 1 year, 8 months ago
By
wondering
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
6 answers
Answers
answer 1
you have 30 days from purchase to add the warranty. Can call Walmarts customer care number and they may be able to do over the phone
answered 11 months ago
By
momma6019
answer 2
Yes, you can buy it after 30 days the purchase, ask a store manager.
answered 1 year, 1 month ago
By
Gooddude69
answer 3
The store is correct all plans must be purchased the same day as the product.
answered 1 year, 6 months ago
By
buzzkill22
answer 4
WalMart employees are often very poorly trained. Go to a manager and get anything that he or she says in writing!
answered 1 year, 8 months ago
By
freestuff
answer 5
I was told that you have 30 days to purchase the plan. That was by a manager at Walmart. I would call Walmart.com
answered 1 year, 8 months ago
By
BarnesFamily
answer 6
GO ON LINE AND PURCHASE IT. CALL THEM AND THEY WILL SELL IT TO YOU
answered 1 year, 8 months ago
By
ladyskull
Question

McAfee Installation?

I got the computer and the plan but I'm unsure of how to install the McAfee anti-virus... Where do I go?
asked 1 year, 9 months ago
By
imablondeduh
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
6 answers
Answers
answer 1
Its only free for 30 days so you are better off buying it the day you get. This can be done by going to anti-virus website. Most have click asnd go instructions and will automatically download and update. That being said, before you by anti-virus make sure your internet provider doesn't offer it as a free service (Comcast does)
answered 11 months ago
By
momma6019
answer 2
Call PC-Care 1 866 472 7725, but you have to register your Laptop. If not call product assist 1 877 968 6391
answered 1 year, 1 month ago
By
Gooddude69
answer 3
There should be an icon on your Windows 8 start screen for McAfee. Just click on it and walk through the instructions.
answered 1 year, 1 month ago
By
atlantaroze
answer 4
You should go to the security center on your computor. check control panel.
answered 1 year, 6 months ago
By
buzzkill22
answer 5
The instructions are in the little pamphlet given to you at time of purchase. You can also find the instructions at the Care Plan's website
https://www.productassist.com/walmart/en.html.
answered 1 year, 8 months ago
By
BuzyBMom
answer 6
I was told to call the number on the warranty pamphlet & they will tell you how to put it on after you register your product.
answered 1 year, 8 months ago
By
hezzy2
Question

I bought this product, but it says I was to get it by the 4th of March by e-mail. I never recieved it. What do I do now?

asked 1 year, 7 months ago
By
Sheryl
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
6 answers
Answers
answer 1
I had that happen to myself and after a couple days I called right away and told them and they actually sent it to me within a week on paper. Sometimes lyou have to keep on them and tell them what happened. Eventually you will get it.
answered 11 months ago
By
smscjh
answer 2
I'd go back to WM, as I got mine before the pc arrived. Less than a week.
answered 11 months ago
By
TDR24
answer 3
Check your junk/spam mail. If not there you can use your receipt to get it done at the store.
answered 11 months ago
By
momma6019
answer 4
You need to be asking Walmart about this, not the general public, if they have your money for the guarantee they will issue a new e-mail. Perhaps you deleted it by mistake.
answered 11 months ago
By
an anonymous customer
answer 5
contact norton
answered 1 year, 6 months ago
By
missmoses98
answer 6
You should call pruct care and request a copy of the plan. They will send it e-mail. Good luck !
answered 1 year, 6 months ago
By
buzzkill22
Question

Can a laptop warranty be extended beyond the 2 year term?

asked 1 year, 10 months ago
By
Turk
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
3 answers
Answers
answer 1
The warranty is 2 years after the manufacturers warranty expires so yuo in fact get 3 years
answered 11 months ago
By
momma6019
answer 2
don't know ask the company
answered 1 year, 4 months ago
By
gramps827
answer 3
No
answered 1 year, 9 months ago
By
greenhillfarmer
Question

Are there any Options available to me after 60 days?

I purchased the laptop online and was not given the option to purchase the warranty at that time. I had intended to do it when it arrived but I forgot until today. I purchased on 6/11 and received about 6/19.
asked 1 year, 3 months ago
By
Konkreter
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
2 answers
Answers
answer 1
I believe you have 90 days to get the warranty added (worth it) and it must be purchased at the store.
answered 11 months ago
By
momma6019
answer 2
No sorry, you can't now. too late.
answered 1 year, 1 month ago
By
Gooddude69
Question

what if my plan expires? can i buy it again?

asked 11 months ago
By
sabrina
on 2 Year Drop, Spill and Cracked Screen Service Plan for Laptops $300 - $399.99
1 answer
Answers
answer 1
NO
answered 2 months, 1 week ago
By
HPLady
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