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FileMate Clear 7" Tablet 16GB Memory

Customer Questions & Answers for
FileMate Clear 7" Tablet 16GB Memory

The Filemate Clear Tablet takes your professional and entertainment experience on the go with a fashionable metallic skin. This device with a 7" high-resolution display grants you access to popular games and apps from Google Play.
Customer Questions & Answers:
332 Questions
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786 Answers
Product Details

Questions & Answers for FileMate FileMate Clear 7" Tablet 16GB Memory

Question

Considering buying this tablet, does it freeze? not connect to the internet well?

asked 1 year, 4 months ago
By
cbrook22
on FileMate Clear 7" Tablet 16GB Memory
6 answers
Answers
answer 1
This tablet is garbage, it freezes constantly . Read the reviews on how bad this tablet is.
answered 1 year ago
By
ncpeeps
answer 2
BOTH! DO NOT GET IT!
answered 1 year, 2 months ago
By
PeaceOutCher65
answer 3
Hello

Thank you for your inquiry. All mobile internet devices are prone to freezing and network lag. To reduce the frequency of these occurances, please do the following:

(1) Ensure that all downloaded apps are previewed in regards to their recent reviews and permissions for known instability issues.
(2) Ensure that all downloaded apps are stored properly on the internal memory of the tablet.
(3) Ensure that apps that are not in use are forced closed and are not running in the background
(4) Ensure that your network connectivity can support mobile internet devices and that your bandwidth is strong enough to support multiple devices in the household.

For more information in regards to network lag, please contact your internet service provider.

Thanks!
answered 1 year, 3 months ago
By
FileMate Support
answer 4
It will only freeze and shut down if you put apps on it. Its garbage. Im returning it on May 31, 2013. If i told you wat is wrong with this tablet, you have pages and pages of me explaining whats wrong with it. The only thing else i need to tell you is that do not buy it because when u buy the warrenty filemate will not fix your tablet they will send you a check for the tablet then u lose the 15 buck from the warranty money. The internet is good though.
answered 1 year, 4 months ago
By
Bobby825
answer 5
I bought 4 altogether two for kids and two for grand kids at Christmas and they all love them, none has had any problems with any of them so far.(almost 5 months now)
answered 1 year, 4 months ago
By
leedad06
answer 6
It sometimes freezes.
answered 1 year, 4 months ago
By
Dad004
Question

Can you charge the tablet with the USB cable?

I am going to buy this tablet tomorrow and would like to know if you can charge it with a USB cable or not because i had an HKC that i returned for not charging so i am hoping this will work with USB
asked 1 year, 8 months ago
By
BAngel35
on FileMate Clear 7" Tablet 16GB Memory
5 answers
Answers
answer 1
I thought it could only be charged by the supplied adapter but it does indeed charge USB. I was surprised when I found this out as the user manual does not mention this fact.
answered 1 year, 8 months ago
By
PapaBoudreaux
answer 2
Yes, I can charge mine that way.
answered 1 year, 8 months ago
By
TWMT
answer 3
Yes, the unit comes with USB cable and it charges when plugged into PC.
answered 1 year, 8 months ago
By
Mikmadd
answer 4
no not unless you buy the usb charger power cable with 2.5mm dc on the other end seperate
answered 1 year, 8 months ago
By
callmemsgrimes
answer 5
It worked for me, connected to a USB on laptop, and a portable rechargeable battery for on-the-go charging. Just be sure your supply has at least 1 amp.
answered 1 year, 8 months ago
By
Yosimtysam
Question

Can I use it as a phone?

asked 1 year, 1 month ago
By
Lilmama
on FileMate Clear 7" Tablet 16GB Memory
5 answers
Answers
answer 1
No , You can use Skype or of many other chat apps on it if want to talk to friends that way.
answered 11 months ago
By
bunniescotch
answer 2
youll need to download an app
answered 1 year ago
By
EmtLao
answer 3
Hello Lilmama

Thank you for another one of your questions!

It is not possible to use the FileMate Clear as a phone.

Sincerely,
answered 1 year, 1 month ago
By
FileMate Support
answer 4
Can't use as phone but can download Android Skype app on your P.C. and the laptop -chat and view each other. - jgl
answered 1 year, 1 month ago
By
SUMERDUCKION
answer 5
no
answered 1 year, 1 month ago
By
saiolor
Question

can this tablet be used as a camcorder

asked 1 year, 1 month ago
By
nessy
on FileMate Clear 7" Tablet 16GB Memory
5 answers
Answers
answer 1
It does have a video recorder on it.
answered 1 year ago
By
ncpeeps
answer 2
yes, but not a good quality
answered 1 year ago
By
EmtLao
answer 3
Hello Nessy

Thank you for your inquiry. It is possible to shoot videos with the FileMate Clear, but the resolution and file size will not be comparable to most camcorders. If you do plan on shooting videos, please understand the limitations.

Sincerely,
answered 1 year, 1 month ago
By
FileMate Support
answer 4
Yes, does video just like the smartphones.
answered 1 year, 1 month ago
By
SUMERDUCKION
answer 5
Yes, and it has a panorams view to take wide shots.
answered 1 year, 1 month ago
By
Grannygrips
Question

Does it have front and rear camera? Does it have a flash?

asked 1 year ago
By
mindy
on FileMate Clear 7" Tablet 16GB Memory
5 answers
Answers
answer 1
Yes front and rear cameras no flash.
answered 11 months ago
By
MotherofADJ
answer 2
It has a front and Rear camera there is no flash. Best picture come out good on sunny days outside. my inside pictures where hard to see.
answered 11 months ago
By
bunniescotch
answer 3
Yes this has front and rear camera. No flash.
answered 1 year ago
By
mysticstorms23
answer 4
Has a front and rear camera . Doesn't have a flash.
answered 1 year ago
By
ncpeeps
answer 5
yes
answered 1 year ago
By
QuAnTuMFireBall
Question

can i play videos from facebook

asked 1 year, 2 months ago
By
andy
on FileMate Clear 7" Tablet 16GB Memory
4 answers
Answers
answer 1
Hello Andy

Thank you for the inquiry. Depending on the video playback format, you should be able to.

Sincerely,
answered 1 year, 2 months ago
By
FileMate Support
answer 2
yees
answered 1 year, 2 months ago
By
rnk52201
answer 3
Yes you can.
answered 1 year, 2 months ago
By
PeaceOutCher65
answer 4
Yes
answered 1 year, 2 months ago
By
Yasemir
Question

How can I fix the bugs in my tablet that arose since I first opened it?

The bugs I've noticed so far:

-During game-play or surfing the app store for new apps, I'm usually cutoff; the 'Clear' screen appears and I have to shut the Filemate tablet off.

-Another bug is constant freezing. I'll be scrolling on a page on the internet or playing a game, or simply on the home screen and I'll have the tablet completely stop running on me and freeze, forcing me to power off.

-Also, at times, my tablet will remove my ability to touch the screen and move it. (i.e., I'll be on the screen in which you unlock your tablet or on the home screen and I'll be unable to move anything; when I touch the screen nothing happens, I can't move anything and I have to power off).
asked 1 year ago
By
MyFilemateNeedsHelp
on FileMate Clear 7" Tablet 16GB Memory
4 answers
Answers
answer 1
You need to return it to the company to be fixed . That's what is wrong with my tablet. I think most people who own this tablet have the same problem.
answered 1 year ago
By
ncpeeps
answer 2
Return it, get a samsung tab2, 7 inch. Our FileMate 7 inch got very hot, it crashed a lot and was very slow. My wife hated it after 2 days so we returned it and got a samsung 2, 7 inch tablet, She loves the new Tablet.
answered 1 year ago
By
QuAnTuMFireBall
answer 3
Mine does the same thing only I have to completely reset it when it freezes. Not worth 10cents
answered 1 year ago
By
1234garbage
answer 4
Hello

Thank you for contacting us. We would recommend the following.
(1) Factory Data Reset.
There are two and only two approved methods. One is through System settings and the second is through the Android recovery screen.

For System Settings

Tap on Apps folder
Tap on Settings
Tap on Backup and Reset
Tap on Factory Data Reset
Tap on Reset Device
Tap on Erase Everything

Here's how to access the Android Recovery Screen

The tablet must be powered off.

(1) It can be connected to its wall charger or connected to a powered on laptop or desktop computer by using the micro-USB to USB.

(2) Please ensure you are inserting the micro-USB end of the cable into the micro-USB port and the USB end into an available USB port on the laptop or desktop computer.

(3) Hold the tablet in such a manner that you will able to depress two different buttons.
(4) The Volume button is one button, but is separated into a Vol (+) and a Vol (-).

(5) Please press the Vol (+) button I, hold it in, and do not let go.
(6) Next, press the power button, hold it in, and do not let go.

(7) Typically, one hand is holding the tablet, while the other hand has one finger and one thumb on the two different buttons.

(8) Hold the buttons down for a approx. 45 seconds or until you observe the screen become back-lit.

(9) Then let go of both buttons and wait for the Android robot to appear.
(10) To access the next menu of options, depress either the Vol (+ ) OR the Vol (- ) button in once and let go to activate the Android Recovery Screen.
(11) Using the Volume Control button, move the menu selection to the option; 'Wipe Data/Factory Data Reset'
(12) Now press the Power button once, and let go to select the menu option.
(13) The next screen should show a list of 'No’s' and one 'Yes' option. Use the Volume Control button to move the line selection to the 'Yes' option and then press the power button once and let go.
(14) The tablet conduct a reset of the firmware and then present an option do a system reboot; when it does, press the power button once and let go, to reboot the tablet.
(15) The tablet will reboot, flash FileMate, then Clear, and then should land on the home page.

Afterwards, please note the following:

Review any and all apps
Ensure that downloaded apps are correctly stored in the Internal SD card, and not on the smaller internal memory. To move Apps to the internal SD card. Please do the following.

In Settings
Tap on Apps
Tap on Downloaded
Tap on App
Tap on Move to SD
NOTE: This does not mean that the app will be moved to the external SD card if there is one. It only means that the app will be installed the larger internal memory ( SD )

Next. Tap on Google Play app
Tap on Downloaded Icon
Ensure that all apps are not able to auto-update

Next, ensure that pre-installed apps that you are not using are disabled.

To do this

Access Settings
Tap on Apps
Tap on All
Tap on Chrome ( i.e. ) Tap on Uninstall Updates or Disable. Tap on Ok. When you see Enable, you have correctly disabled the app. Repeat and rinse for the following pre-installed apps if you are not using them

News and Weather
Google Play Music
Google Play Books
Google +
Google Talk

The less amount of items running or accessing your network the better performance you will receive.

Next, ensure that you are clearing your cache in your browser and email apps once a week, otherwise you will continue to store all the temp files and cookies. Constant storage of the cache and the cookies will consume space and resources.
Lastly, All of this information is not exclusively for the FileMate Clear. These are basic Android operating tips.
answered 1 year ago
By
FileMate Support
Question

Will a USB mouse or keyboard work with this tablet?

asked 1 year, 10 months ago
By
John
on FileMate Clear 7" Tablet 16GB Memory
4 answers
Answers
answer 1
No. Only bluetooth. The USB will only work to transfer files and to charge. (Info from the manufacturers site.)
answered 1 year, 10 months ago
By
p0rtia
answer 2
An USB connection is not possible through the micro-USB port
answered 1 year, 10 months ago
By
papatie
answer 3
It is not possible to connect an USB mouse or Keyboard through the micro-usb port.
answered 1 year, 10 months ago
By
papatie
answer 4
A micro-USB port is in the unit - although I haven't actually tried it I would say yes.
answered 1 year, 10 months ago
By
traveller67
Question

what comes with the tablet a charger, or anything else?

asked 1 year, 10 months ago
By
rfriend
on FileMate Clear 7" Tablet 16GB Memory
4 answers
Answers
answer 1
A/C ADAPTER,BATTERY. LOOK UNDER SPECIFICATIONS,ACCESSORIES INCLUDED.
answered 1 year, 10 months ago
By
SONATAGIRL
answer 2
Comes with wall charger and USB cable for downloading from ur laptop or desktop.
answered 1 year, 10 months ago
By
Llsweets
answer 3
The Tablet comes with a DC charger, and a micro-USB to USB cable and a Quick Start Guide, The manual is an application already installed on the home screen of the tablet.
answered 1 year, 10 months ago
By
papatie
answer 4
Yes you also get a USB connection cable to hook up to your computer
answered 1 year, 10 months ago
By
WorkoutWarriors
Question

Will it run Flash? Version? Preloaded or do you have to down load it?

I need the Flash software to run a business application. Thanks!
asked 1 year, 6 months ago
By
ccsunset
on FileMate Clear 7" Tablet 16GB Memory
4 answers
Answers
answer 1
Hello

Thank you for your inquiry.

In Late 2011, Adobe announced it would no longer support the Android O/S 4.1+. Adobe’s future platform preference has been decided to be HTML5.0 as their way forward for tablets and phones. Adobe pulled their Flash player 11.1 from the Google Play store on 8/15/2012. While it is possible to obtain archived, older versions of the Adobe Flash Player, we do not recommend and strongly caution against this approach for security and stability reasons. Any O/S corruption or other system failures due to installing older versions of the Flash Player are not supported and will void your original manufacturer’s warranty.

Sincerely,
answered 1 year, 3 months ago
By
FileMate Support
answer 2
This is actually not a question with a clear yes/no answer.

If you use the Chrome browser, then the answer is yes. Chrome has the latest version of flash built-in, which is part of the reason why you can't get stand-alone flash from Adobe anymore. (It should be noted some lame web-sites don't recognize Chrome's built-in version of flash - even when it's more up-to-date than the last "official" Adobe version. However, most mainstream sites work fine.)

So, if you don't use the Chrome browser, the answer is no. Adobe doesn't support Android directly anymore. You'll have to jump through some hoops and try to side-load it.
answered 1 year, 4 months ago
By
TMC1066
answer 3
NO. Adobe doesn't support Android OS since August of 2012
answered 1 year, 6 months ago
By
backhaul368
answer 4
it will not run flash on it's own. you need to side load it. directions come up pretty quick on google.
answered 1 year, 6 months ago
By
flyguy3232
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