Hi LP, we are sorry to hear you are having an issue with your pan. There could be a few different factors, but our first question is what kind of oil and heat setting are you using? If you are using a low smoke point oil and higher temperatures, then you may have some carbonization on the surface of your pan. This can be removed with a melamine sponge, such as the Mr. Clean Magic Eraser. If this doesn't work, please feel free to contact our customer service department at 914-372-7777 or firstname.lastname@example.org. Thank you.
answered 1 month, 2 weeks ago