What if the phone quits working
I've had this phone for 7 months and all of a sudden it quit working. The battery is charged, phone comes on, but thats it. Can't call or txt, the screen is black with a green circle going around and around. I called the service number, can't understand the person to well. He said there was an outage of sprint in this area for the last three days???? They haven't helped me at all. If its still under warranty where do i send the phone back.
asked 1 year, 7 months ago
on Straight Talk Huawei Ascend Y Cell Phone
I paid $9 at Walmart for a service contract. It covers things for two years. If you paid with your credit card call and see if your phone is covered under them, in any way. Sounds like your phone may be been dropped. Either way best of luck!
answered 1 year, 6 months ago
First, this phone does not use Sprint. It uses Verizon.
You are within the warranty period, so you will want to call Straight Talk and speak to Customer Service, as much as they are hard to understand, they should replace your phone.
answered 1 year, 7 months ago