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Customer Questions & Answers for
Tracfone TracFone Alcatel A382 Cell Phone

The TracFone Alcatel Cell Phone has all the basics you need to connect on the go. The Tracfone Prepaid Cell Phone features big buttons so it's easy to use and hands-free speaker so you can get some work done while you talk. With the Tracfone Cell Phone, you enjoy text messaging, voice mail, Call Waiting, Caller ID, large lighted keys and a background noise reducer. Additional benefits of the Tracfone Prepaid Cell Phone include long battery life, hearing Aid Compatible (HAC) Rating: M4, voice dialing, voice command, auto redial, alarm clock and 1,000 contact address book. The TracFone Alcatel Cell Phone also includes polyphonic ringtones and TracFone Airtime Balance Display that shows you how much airtime you've used and how much is left, so you control your costs. The TracFone Alcatel Cell Phone requires no activation fees, contracts, monthly bills or credit checks. Nationwide long distance included.
Customer Questions & Answers:
193 Questions
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177 Answers
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Product Details

Questions & Answers for Tracfone TracFone Alcatel A382 Cell Phone

Question

Are there on line instructions on how to use this phone? My father lives in different state from me and he needs help setting up voicemail. thanks R.

asked 1 year, 1 month ago
By
Ro
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
go to TracFone and download the owner manual
answered 1 year, 1 month ago
By
nikynewark
answer 2
Go to www.tracfone.com and click Support, then choose phones. This model is listed there.

But I don't think the manual is adequate for voicemail options, actually it's useless.

When he dials in for the first time he chooses the language - which can be changed later - then he just follows the prompts to complete voicemail activation. After that he just needs to listen to the options and menus.

If you want to help him you watch this video that demonstrate how to setup on Tracfone, it's universal:

http://www.youtube.com/watch?v=v7ZzsAxgueg
answered 1 year, 1 month ago
By
Canopyfan2
Question

Does this phone have a speed dial option?

asked 1 year, 9 months ago
By
wrwitko
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Yes, this phone does have speed dial. The tutorial shows how to use speed dial. http://img.deviceanywhere.com//tracfone/pub/72190/docs/UserGuide.pdf
answered 1 year, 9 months ago
By
Collins5
answer 2
Yes, it has speed dial. Go to Tracfone user guide at http://img.deviceanywhere.com//tracfone/pub/72190/docs/UserGuide.pdf
answered 1 year, 9 months ago
By
Collins5
Question

Text messages

Does this phone get and send text messages?
asked 1 year, 8 months ago
By
Mack
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
YES
answered 1 year, 1 month ago
By
KatyL6
answer 2
It can text, but the beauty of the Alcatel 382 is that it's an easy to use PHONE.
answered 1 year, 2 months ago
By
nikynewark
Question

Once service is entered into can the Alcatel 382G be traded up for a better quality phone?

The service is great, the overall cost for an intermittent cell phone user (that's me) is great, but the sound quality of the Alcatel 382G is poor. What would it take to 'trade up' to a better quality phone? Thanks in advance for the help!
asked 1 year, 7 months ago
By
dandantrac2013
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
I have two of these and the sound is pretty good. Maybe your phone defective or make sure the speaker (on the back) is not on.
answered 1 year, 2 months ago
By
nikynewark
answer 2
Shop for a phone that works for your zip code. You can shop walmart.com and type your zip code at the top of each phone's webpage. You can also shop tracfone.com in the same way.

It's easy to switch to a new phone. Buy a phone and go to www.tracfone.com and transfer your service online, will only take a few minutes to complete.
answered 1 year, 7 months ago
By
Canopyfan2
Question

Does the come TracFone Alcatel A382 Cell Phone with a charger?

asked 1 year, 5 months ago
By
lisajoz
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Yes and a stand that the phone sits in when it's charging. Looks like a cordless home phone. Also includes a car charger and usb.
answered 1 year, 2 months ago
By
nikynewark
answer 2
Yes, it comes with a wall-charger.
answered 1 year, 5 months ago
By
Canopyfan2
Question

can someone help me with qustions about charging,and features on the phone?

What is the small light that shows when it is on the charger base(on the upper left corner) mean ? Does this mean the charger is working ?
When fully charged should bars on right be black or what ? Help!
asked 1 year, 1 month ago
By
Caroline
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Small white light on top means it is charging.
When fully charged the bars are white. There are three of them.
As the phone discharges you will see two bars then one. Time to recharge.
answered 1 year, 1 month ago
By
KatyL6
answer 2
The light means it is charging. When it goes out it's done. I just leave the phones in the charger stands until we go out. Works very much like an old cordless house phone.
answered 1 year, 1 month ago
By
nikynewark
Question

Where can I find a user manual?

asked 1 year, 8 months ago
By
Carol
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
www.tracfone.com for a download
answered 1 year, 2 months ago
By
nikynewark
answer 2
Here's the link, you can print it out.

http://tracfone.deviceanywhere.com/tracfone/home.seam?custId=TFALA382G&locale=en_US
answered 1 year, 8 months ago
By
Canopyfan2
Question

does not come with manual, where can I get one

Does anyone know where I can get or view a manual?
asked 1 year, 7 months ago
By
bjr1946
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
TracFone.com for a download and it is very good.
answered 1 year, 2 months ago
By
nikynewark
answer 2
Go to google write the name of the phone and it will bring up manual . Hope this helps
answered 1 year, 6 months ago
By
Boriquagirl
Question

Are these phones good for only a limited amount of time or as long as minutes are bought, is it good indefinately.

asked 1 year, 5 months ago
By
Jan
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Minutes don't expire as long as the service date are observed. Most cards add 90 days or get a year card.
answered 1 year, 2 months ago
By
nikynewark
answer 2
There are two requirements with a prepaid phone: service date and minutes.

Tracfones minutes carryover as long as you continue to have a service date. For example, a 60 minute card will give you 60 minutes for 90 days. And if you add two 60 minutes cards on the same day you have 120 minutes and 180 days. If you add three 60 minute cards on the same day you have 180 minutes for 270 days. Those are examples of "stacking" minutes and service days.

If you either run out of minutes or let your service date pass the Tracfone will deactivate. If you have remaining minutes and the service date expires you will lose those minutes.

And now Tracfone has an 'Extension Service' adds 30 days of service if your expiration date passes. That service requires a credit card and costs $5.99 and only activates as needed. Available at www.tracfone.com
answered 1 year, 5 months ago
By
Canopyfan2
Question

Does phone slide to open/shut and talk?

asked 1 year, 4 months ago
By
BC
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
This style is called a "candy bar" so not it does not slide. The phone has a key on the side to stop pocket dials.
answered 1 year, 2 months ago
By
nikynewark
answer 2
no
answered 1 year, 4 months ago
By
Rojo1950
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