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Most Recent Questions
Recent Question:
If the phone is not used for 3 or 4 months is there another activation fee?
Recent Question:
Does this phone have a front and back camera?
Questions with Most Recent Answers

Customer Questions & Answers for
Tracfone TracFone Alcatel A382 Cell Phone

The TracFone Alcatel Cell Phone has all the basics you need to connect on the go. The Tracfone Prepaid Cell Phone features big buttons so it's easy to use and hands-free speaker so you can get some work done while you talk. With the Tracfone Cell Phone, you enjoy text messaging, voice mail, Call Waiting, Caller ID, large lighted keys and a background noise reducer. Additional benefits of the Tracfone Prepaid Cell Phone include long battery life, hearing Aid Compatible (HAC) Rating: M4, voice dialing, voice command, auto redial, alarm clock and 1,000 contact address book. The TracFone Alcatel Cell Phone also includes polyphonic ringtones and TracFone Airtime Balance Display that shows you how much airtime you've used and how much is left, so you control your costs. The TracFone Alcatel Cell Phone requires no activation fees, contracts, monthly bills or credit checks. Nationwide long distance included.
Customer Questions & Answers:
199 Questions
 | 
181 Answers
Overall Rating:
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Product Details

Questions & Answers for Tracfone TracFone Alcatel A382 Cell Phone

Question

Are there on line instructions on how to use this phone? My father lives in different state from me and he needs help setting up voicemail. thanks R.

asked 1 year, 3 months ago
By
Ro
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
go to TracFone and download the owner manual
answered 1 year, 3 months ago
By
nikynewark
answer 2
Go to www.tracfone.com and click Support, then choose phones. This model is listed there.

But I don't think the manual is adequate for voicemail options, actually it's useless.

When he dials in for the first time he chooses the language - which can be changed later - then he just follows the prompts to complete voicemail activation. After that he just needs to listen to the options and menus.

If you want to help him you watch this video that demonstrate how to setup on Tracfone, it's universal:

http://www.youtube.com/watch?v=v7ZzsAxgueg
answered 1 year, 3 months ago
By
Canopyfan2
Question

Coverage Area

I read review of this phone on another site and buyer said they
could not use phone outside home area/zip code in which it was activated. They also said they called Tracfone and were told the phone only works in home area. This is very surprising as I have been a Tracfone user for over 10 years and have not had this problem. I've read numerous reviews and this is only time I have seen this complaint. It this accurate information for this phone?
asked 1 year, 3 months ago
By
NannyRose
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
We own two and Tracfone and Walmart claim they won't work in north Jersey. They work fine. After many Tracfones and years of use we had very few problems over a several thousand mile range. Unknown why bad info is out there.
answered 1 year, 3 months ago
By
nikynewark
answer 2
I don't know why some sites restrict the area. We own two of these and use them through out north Jersey and Pennsylvania but according to Walmart (where I bought them) they won't work! We have also owned many other Tracfones and used them from Boston to Florida without a problem.
answered 1 year, 3 months ago
By
nikynewark
Question

Does the come TracFone Alcatel A382 Cell Phone with a charger?

asked 1 year, 8 months ago
By
lisajoz
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Yes and a stand that the phone sits in when it's charging. Looks like a cordless home phone. Also includes a car charger and usb.
answered 1 year, 4 months ago
By
nikynewark
answer 2
Yes, it comes with a wall-charger.
answered 1 year, 7 months ago
By
Canopyfan2
Question

Where can I find a user manual?

asked 1 year, 10 months ago
By
Carol
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
www.tracfone.com for a download
answered 1 year, 4 months ago
By
nikynewark
answer 2
Here's the link, you can print it out.

http://tracfone.deviceanywhere.com/tracfone/home.seam?custId=TFALA382G&locale=en_US
answered 1 year, 10 months ago
By
Canopyfan2
Question

does not come with manual, where can I get one

Does anyone know where I can get or view a manual?
asked 1 year, 9 months ago
By
bjr1946
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
TracFone.com for a download and it is very good.
answered 1 year, 4 months ago
By
nikynewark
answer 2
Go to google write the name of the phone and it will bring up manual . Hope this helps
answered 1 year, 9 months ago
By
Boriquagirl
Question

I currently have a Tracfone and it works at my home,,,,,,,but when I put in my zipcode to check and see if the Alcatel 382 G would work.....the answer

I currently have a Tracfone and it works at my home. When I put in my zipcode to test and see in the Alcatel 382 G would work at my home, the answer was "NO". Should I buy it since another Tracfone works??
asked 1 year, 7 months ago
By
Gigi
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Service area depends on the model. After 22 TracFones I never had a problem but I would still go by what TracFone says since they will have to guarantee service where they say it will work.
answered 1 year, 4 months ago
By
nikynewark
answer 2
No, do not buy it.

Tracfones are not universal, this is what you're finding. 382G works with AT&T and shares T-Mobile where available. 382G will not work with Verizon or Sprint. So you have to know what coverage is in your area and buy a Tracfone that uses that network.

New Tracfones have 10 to 20 complimentary minutes pre-loaded to tryout the service. If you buy it anyway you have 30 days to return it where you purchased it. Just don't load additional airtime until you're sure it works because you can not get a refund on airtime card purchases.
answered 1 year, 7 months ago
By
Canopyfan2
Question

where can I get a manual?

asked 1 year, 8 months ago
By
bjr
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
go to TracFone.com it's a PDF and a good manual.
answered 1 year, 4 months ago
By
nikynewark
answer 2
http://www.tracfone.com/Common/English/Digital_Assets/18973.pdf
answered 1 year, 8 months ago
By
gems8
Question

what the most mintues you can buy and how much

asked 1 year, 7 months ago
By
kay
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
go to TracFone .com for a list of available minutes and cost. I have never seen minutes discounted. They will have specials that add extra minutes.
answered 1 year, 4 months ago
By
nikynewark
answer 2
At walmart.com the largest airtime card is the 800 minute card with a 1 year service date for $124.88. This particular 800 minute card does *NOT* double with this phone and it specifically states it on the airtime card.

At tracfone.com you can purchase a 1500 minute card that will *not* double with this phone. That runs $199.99 at their website. You get 365 days of service with it.

I pointed out that those airtime cards that do not double so you can be aware - because your phone advertises 'double minutes for life' but you see it's not always the case.
answered 1 year, 7 months ago
By
Canopyfan2
Question

What network does the TracFone Alcatel A382 Cell Phone work on? I have typed in my zip and am being told it will not work...both AT&T and Verizon work

asked 1 year, 6 months ago
By
DennyH
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
My two A382 phone work fine in 07072 but the Walmart site and Tracfone site now say they won't. The do work just fine and are still being sold in the local Walmarts and Kmarts in spite of the current claim that they won't work. When I bought mine the sites said they were OK for use. Makes no sense to have an area sensitive phone.
answered 1 year, 4 months ago
By
nikynewark
answer 2
AT&T and T-Mobile. But you may just be in an area with natural barriers that are incompatible with this phone's limited technology.
answered 1 year, 4 months ago
By
Canopyfan2
Question

Can I transfer the minutes and contacts from my current tracfone to this one ?

asked 1 year, 6 months ago
By
Herb
on TracFone Alcatel A382 Cell Phone
2 answers
Answers
answer 1
Going from one TracFone to another is easy. Call 800-867-7183 from the old phone enter the new serial number. Numbers have to be transferred by hand.
answered 1 year, 4 months ago
By
nikynewark
answer 2
No.

It's a basic phone not setup to receive from another phone.
answered 1 year, 6 months ago
By
Canopyfan2
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