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Customer Questions & Answers for
Walmart Family Mobile Walmart Family Mobile Standard & Micro SIM Starter Kit

Walmart Family Mobile Standard & Micro SIM Starter Kit makes it easy for you and your loved ones to stay connected. Powered by the T-Mobile network, the plan provides unlimited talk, text, and web(Unlimited Web included up to 2.5 GB of 3 G data) letting you call or send messages to your family as often as you want. The first line with the Walmart Family Plan is $34.88 per month, and additional lines added to the plan are only $24.88 per month (up to 5 per account).
Customer Questions & Answers:
208 Questions
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146 Answers
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Product Details

Questions & Answers for Walmart Family Mobile Walmart Family Mobile Standard & Micro SIM Starter Kit

Question

If I lost my phone, do you sell a replacement sim for less than $25 new activation?

asked 1 year ago
By
annie
on Walmart Family Mobile Standard & Micro SIM Starter Kit
0 answers
Answers
This question currently has no approved answers.
Question

is this 3g or 4g?

asked 1 year, 1 month ago
By
mike
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
this really depends on where you live 3g in all area.but 4g is only in certain areas there expanding all the time with there new 4g lte service
answered 1 year ago
By
softwarek
answer 2
This service is 3G only. Even if you have a 4G capable phone, the service only sends out up to 3G speed data.
answered 1 year, 1 month ago
By
PhoneGuru
answer 3
The fine print says 3G, thus the reason for the lower price. Good catch. It is also limited to 3G up until the first 2.5gb then you are slowed to 2g speeds (dial up)
answered 1 year, 1 month ago
By
an anonymous customer
Question

Can i use my iPhone from att

Ir works any were
asked 1 year, 1 month ago
By
Claudiac44
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
Yes, as long as it is UNLOCKED by AT&T to be used on other networks.
answered 1 year, 1 month ago
By
PhoneGuru
answer 2
AT&T phones work on the T-Mobile network for voice and 2G data, but any faster data speed (3G, 4G, 4G-LTE) will probably not be available because T-Mobile uses different frequencies.

If you have a five year old 2G phone, you'll never notice a difference. If you have a 4G phone, data speeds will drop as it goes to 2G.

You might want to check your model of phone with any T-Mobile shop.
answered 1 year, 1 month ago
By
Bubbha2
answer 3
You can use your own phone but it needs to be unlocked first. You can ask ATT to unlock it or go to smart phone unlocking services for a fee, either way.
answered 1 year, 1 month ago
By
dragonlion
Question

can I use galaxy 3s from Verizon

asked 1 year, 1 month ago
By
d
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
no sorry verizon uses a cdma network and phone must be from a carrier that use gsm and the phone was to support 1700 & 1900 mhz
answered 1 year ago
By
softwarek
answer 2
You can only use GSM phones, and Verizon phones aren't GSM.
answered 1 year ago
By
GonzoShopper
answer 3
No. This service is powered by T-Mobile's nation-wide network. It will work with any T-Mobile phone or unlocked GSM phone. The two major GSM carriers in the U.S. are T-Mobile and AT&T.
answered 1 year, 1 month ago
By
PhoneGuru
Question

once on the plan, can you change the phone you use?

asked 1 year, 1 month ago
By
shell
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
of course
answered 1 year ago
By
GonzoShopper
answer 2
yes
answered 1 year ago
By
GonzoShopper
Question

is my alcatel evolve compatible

asked 8 months ago
By
Johnny
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
Yes! That is one of the phones they have in the walmart my mobile area...the other replier to your question must be guessing!
answered 7 months ago
By
ddarn
answer 2
no
answered 8 months ago
By
Haterhater
Question

Short time service

I stay out of the country for 6 month every year. Can I use this plan for 6 months and stop for 6 months and then reactivate again? Do I need to purchase new SIM card again? Do I keep my number in safe custody?
asked 4 months, 3 weeks ago
By
Suresh
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
You will not need to purchase a new Sim card and you can suspend your number so you won't lose it the six months you are out of the country.
answered 4 months, 1 week ago
By
CommunityAnswer
answer 2
I doubt you can keep your phone number if you have no service for that number. When you terminate service with your current provider, since they "own" your number they have to return it to the pool of unused numbers.

Before you terminate service here and then go overseas, you might consider transferring the number to one of the very low budget prepaid providers, or one of these $10/month ultra-basic providers.
answered 4 months, 2 weeks ago
By
therearenonicksleft
Question

can u keep ur current phone number

asked 1 year, 1 month ago
By
Deb
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
typically you can
answered 1 year ago
By
GonzoShopper
answer 2
Yes
answered 1 year, 1 month ago
By
velvetbejing
Question

Can I bring my own phone from Verizon that does not use a SIM card?

asked 5 months, 3 weeks ago
By
hannah
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
No, a SIM card is needed to activate the service with Walmart Family Mobile.
answered 5 months, 1 week ago
By
CommunityAnswer
answer 2
i switched from Verizon a couple of week ago. Verizon operates on CDMA technology as opposed to GSM for TMO. So, as far as I know, you cannot use your phone, unless its a world phone that has both CDMA and GSM...
answered 5 months, 2 weeks ago
By
Ankush
Question

Can I use this with a iPhone 4S with a AT&T service?

asked 1 year ago
By
Monyia
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
yes a long as your phone is jail broke (google it).hope that helps
answered 1 year ago
By
softwarek
answer 2
Yes you can. I set up my parents' iPhone 4s with this sim kit. You have to get your AT&T phone unlocked first with the AT&T sim in place. Then you can install the t-mobile sim and then have your phone number ported over by t-mobile. You do need to qualify with AT&T for the unlock. Use this link to find out how
http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=R8kCcC80LDw
or search google for "how to unlock att iphone"
answered 1 year ago
By
tim0222
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