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Customer Questions & Answers for
Walmart Family Mobile Walmart Family Mobile Standard & Micro SIM Starter Kit

The Walmart Family Mobile Standard & Micro SIM Starter Kit allows you to sign up and use Walmart Family Mobile, powered by T-Mobile. Use it with one of our phones or when you bring your own device (either standard or Micro SIM). One Family Mobile Starter Kit is required per line of service. Limit one Starter Kit per device activated.
Customer Questions & Answers:
239 Questions
 | 
178 Answers
Overall Rating:
3.667 out of 5
3.7
out of
5
Product Details

Questions & Answers for Walmart Family Mobile Walmart Family Mobile Standard & Micro SIM Starter Kit

Question

If I lost my phone, do you sell a replacement sim for less than $25 new activation?

asked 1 year, 5 months ago
By
annie
on Walmart Family Mobile Standard & Micro SIM Starter Kit
0 answers
Answers
This question currently has no approved answers.
Question

can I use galaxy 3s from Verizon

asked 1 year, 5 months ago
By
d
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
no sorry verizon uses a cdma network and phone must be from a carrier that use gsm and the phone was to support 1700 & 1900 mhz
answered 1 year, 4 months ago
By
softwarek
answer 2
You can only use GSM phones, and Verizon phones aren't GSM.
answered 1 year, 5 months ago
By
GonzoShopper
answer 3
No. This service is powered by T-Mobile's nation-wide network. It will work with any T-Mobile phone or unlocked GSM phone. The two major GSM carriers in the U.S. are T-Mobile and AT&T.
answered 1 year, 5 months ago
By
PhoneGuru
Question

is this 3g or 4g?

asked 1 year, 6 months ago
By
mike
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
this really depends on where you live 3g in all area.but 4g is only in certain areas there expanding all the time with there new 4g lte service
answered 1 year, 4 months ago
By
softwarek
answer 2
This service is 3G only. Even if you have a 4G capable phone, the service only sends out up to 3G speed data.
answered 1 year, 5 months ago
By
PhoneGuru
answer 3
The fine print says 3G, thus the reason for the lower price. Good catch. It is also limited to 3G up until the first 2.5gb then you are slowed to 2g speeds (dial up)
answered 1 year, 5 months ago
By
an anonymous customer
Question

Can i use my iPhone from att

Ir works any were
asked 1 year, 6 months ago
By
Claudiac44
on Walmart Family Mobile Standard & Micro SIM Starter Kit
3 answers
Answers
answer 1
Yes, as long as it is UNLOCKED by AT&T to be used on other networks.
answered 1 year, 5 months ago
By
PhoneGuru
answer 2
AT&T phones work on the T-Mobile network for voice and 2G data, but any faster data speed (3G, 4G, 4G-LTE) will probably not be available because T-Mobile uses different frequencies.

If you have a five year old 2G phone, you'll never notice a difference. If you have a 4G phone, data speeds will drop as it goes to 2G.

You might want to check your model of phone with any T-Mobile shop.
answered 1 year, 6 months ago
By
Bubbha2
answer 3
You can use your own phone but it needs to be unlocked first. You can ask ATT to unlock it or go to smart phone unlocking services for a fee, either way.
answered 1 year, 6 months ago
By
dragonlion
Question

can i get my sims card replace my phone is not reading mine.

it keeps saying no sims card and I keep trying to put it in and no read on it
asked 1 year, 5 months ago
By
TradisJunkie
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
is your Phone unlocked unless you bought the phone from them just for this plan you have to have a unlocked phone you cant just drop sim card in and it works
answered 1 year, 4 months ago
By
softwarek
answer 2
You can replace your sim card anytime by purchasing another starter kit.
answered 1 year, 5 months ago
By
PhoneGuru
Question

Can I use my sprint iPhone

asked 1 year, 5 months ago
By
Tfrog
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
Only GSM phones work with family mobile. No SIM card = won't work.
answered 1 year, 5 months ago
By
GonzoShopper
answer 2
No.
answered 1 year, 5 months ago
By
PhoneGuru
Question

once on the plan, can you change the phone you use?

asked 1 year, 5 months ago
By
shell
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
of course
answered 1 year, 5 months ago
By
GonzoShopper
answer 2
yes
answered 1 year, 5 months ago
By
GonzoShopper
Question

My husband has a blackberry from boostmobile. Can this phone be activated under your network?

asked 1 year, 5 months ago
By
khai
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
Not if you want data service. You can use the Blackberry for voice and text, but NOT data. I just learned that one the hard way.
answered 1 year, 5 months ago
By
GonzoShopper
answer 2
No. Boostmobile is a Sprint service. Their phones are not compatible on the network that this service is powered by (T-Mobile).
answered 1 year, 5 months ago
By
PhoneGuru
Question

Can I get an unlocked galaxy s3 gsm phone from ebay and use the tmobile starter kit? Will this work?

asked 1 year, 5 months ago
By
mustang70
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
i dont work for walmart but i would say yes it a gsm phone and unlocked that all the requirements for a bring your own phone.hope that helps
answered 1 year, 4 months ago
By
softwarek
answer 2
Yes. This service is designed to work with any unlocked GSM phone (blackberrys excluded)
answered 1 year, 5 months ago
By
PhoneGuru
Question

Will this work with any smart phone

asked 1 year ago
By
Ernst
on Walmart Family Mobile Standard & Micro SIM Starter Kit
2 answers
Answers
answer 1
Walmart's Family Mobile plans will work with phones from Verizon, T-Mobile, or AT&T that are 'unlocked', meaning they are not restricted to only run on one of those three networks. Unfortunately, Sprint will not work, as it uses a different technology for its network than these other three carriers.

Additionally, your phone has to be able to receive a SIM card (http://upload.wikimedia.org/wikipedia/commons/8/8a/SIM_Card_Holder.jpg ); some older phones (including iPhone 4 and previous) do not give customers easy access to install a new SIM.

If you have an unlocked phone that can receive a SIM from one of those three networks (GSM), you should be in good shape.
answered 1 year ago
By
BrianSc
answer 2
no
answered 1 year ago
By
Haterhater
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