I have learned from personal experience a few times now that Walmart.com doesn't always send out what you order or the right number. If you take the cover off you can see the blue and also feel the top layer of squishy blue gel. My guess is they sent you the wrong product.
answered 1 week, 5 days ago
For the Dream Serenity Trugel Memory Foam Pillow the gel will be on one side of the pillow and it should look like the image online. If it does not have a side that is gel please reach out to our customer service team and they can walk you through the steps that are needed to correct the issue.
answered 1 month, 1 week ago
Dream Serenity - Customer Service