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Customer Questions & Answers for
Roku Roku 3 Streaming Player

Enjoy over 1,000 entertainment channels with the Roku 3 Streaming Media Player. This new, fully loaded Roku streaming player is the fastest, most powerful streaming experience Roku has ever produced. With all new features including 1-stop search and an amazing remote with a built-in headphone jack for private viewing, the Roku HD streaming player puts a world of entertainment at your fingertips. Included is a free app for iOS and Android devices that lets you browse and add channels or play phone content on your HDTV. Centralize all your streaming subscriptions on this device that supports Netflix, Hulu Plus, HBO GO, VUDU, Pandora and much more. Compatible with virtually any HDTV and with a motion control remote for games, you can turn your living room into a complete entertainment hub with this Roku 3 Streaming Media Player.
Customer Questions & Answers:
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Product Details

Questions & Answers for Roku Roku 3 Streaming Player

Question

is this wireless

my tv is in one room cable modem in another
asked 1 year, 1 month ago
By
Ron
on Roku 3 Streaming Player
3 answers
Answers
answer 1
Actiontec has a POWERLINE NETWORK ADAPTER available at BestBuy will make it wireless and is easy to install.
answered 11 months ago
By
sat101
answer 2
yes you can connect to a wireless network. The only wires that are required are the power cable and the hdmi cable to the tv
answered 1 year, 1 month ago
By
BritterBoi
answer 3
Yes, all the Roku Streaming devices are wireless. The Roku 3 and the Roku 2 XS are the only ones that have an actual ethernet port, but all of them including the 3 are wireless. Don't think you can get the Roku 2 XS anymore though.
answered 1 year, 1 month ago
By
blaine001
Question

cord

with this roku 3 does the hdmi cord come with it? It doesn't say and it is $98 and the $99 one comes with 2 cords. Just want to know if the $98 on has a cord with it.
Thanks
Darlene
asked 3 months ago
By
djpavek
on Roku 3 Streaming Player
7 answers
Answers
answer 1
Roku 3 streaming player I ordered came bundled with 2 HDMI cords for $99.00 the Roku 3 player un-bundled (without the cords is $98.00).
answered 2 months ago
By
SeaChelle206
answer 2
Order the one with 2 HMDI cords for $99. The other one does not come with any HDMI cords. Better deal and easy hookup if you have HDTV.
answered 2 months ago
By
RedHeadedGramMa
answer 3
you have to buy the hdmi cord separate. fyi the cord is cheaper to buy at walmart.com than in the store, by about $10 at my store
answered 2 months, 1 week ago
By
tdig
answer 4
The Roku 3 came only with the box, power cord, remote with earphones (and even batteries), but oddly enough no video (HDMI) cable. It does seem an strange choice by the manufacturer to not include it. You will need to purchase an HDMI cable separately.

For Wal-Mart's Roku+HDMI cable offer, the box and cable were not shipped together; in fact they were shipped from opposite sides of the country. My Roku shipped from eastern PA and arrived in 2 days; the cable shipped from California effectively by US Mail and took a week.
answered 2 months, 4 weeks ago
By
jkeref
answer 5
I bought the Roku 3 from Walmart because it was advertised that it came with a 6 foot HDMI cable, which I needed. Other sellers did not provide the cable and they were the same price.
The cable came separately several days after the Roku got here, I thought at first I would not get it, had to go back and look and see that it did have a separate tracking number.
So I guess the answer is, if the Walmart add says it comes with a cable, it does.
answered 2 months, 4 weeks ago
By
RLG1
answer 6
No it doesn't have cable
answered 2 months, 4 weeks ago
By
pbburton
answer 7
Roku does not include an HDMI cable with ANY product. Some retailers bundle HDMI cables with the units though like Walmart is doing at this time in the other item listing you mention that specifies it comes with a pair of HDMI cables.

You will definitely need a CATEGORY 2 HDMI cable which is usually marketed with the words "High Speed" in the description or on the packaging.

No Roku unit I know of is packaged with an HDMI cable by Roku. They don't want any warranty responsibility for a cable. My Sony Blu-Ray player didn't come with an HDMI cable either probably for the same reason. If Roku included the HDMI cable they'd have to support it too. Also this way the user is able to choose which cable length, quality, etc is right for the application. If you are going to be moving it around from TV to TV as some people do, then you'll want a heavier duty HDMI cable than one someone who just connects it once and leaves it be. Gold plated connectors look pretty but do NOT improve picture or sound.

There is no real difference in image or sound quality between a really cheap and a really expensive HDMI cable. The difference is durability as some are heavier duty than others with more durable connectors. Cheaper ones tend to have very flimsy connectors.
answered 2 months, 4 weeks ago
By
DV123
Question

Does Roku 3 headset mute the TV?

I have 2 Rokus. With the Roku 3, does plugging a headphone into the remote's jack mute the TV? I want to be able to watch the TV at normal volume while headset user listens at higher volume.
asked 4 months, 2 weeks ago
By
mikef126
on Roku 3 Streaming Player
6 answers
Answers
answer 1
plugging in the earbuds will kill the sound on the tv...you cannot listen both ways at the same time
answered 3 months, 1 week ago
By
EKMA
answer 2
Yes, the tv is automatically muted when the headphones are plugged into the Roku.
answered 3 months, 3 weeks ago
By
Capt08
answer 3
yes it does mute TV when plugging headset into Roku3
answered 3 months, 4 weeks ago
By
01Poppy
answer 4
Plugging in the headphones does mute the tv
answered 4 months ago
By
foxxlnsoxx
answer 5
Plugging in the headphones will not mute the t.v.
The person with the remote can adjust their own volume.
answered 4 months, 1 week ago
By
Aztec509
answer 6
No when you plug in the headphones to the remote the tv becomes silent.
answered 4 months, 1 week ago
By
Rondo07
Question

Roku 3

Does this come with the remote or do you have to buy it?
asked 1 year ago
By
Lo
on Roku 3 Streaming Player
6 answers
Answers
answer 1
The Roku 3 has a wonderful remote. It has an outlet so that you can connect headphones to it and not disturb anyone while watching. Headphones are included as well.
answered 10 months ago
By
Mojah
answer 2
It has it's own remote and it also has earbuds that plug into the remote and you can control the volume on the earbuds.
answered 11 months ago
By
sat101
answer 3
ROKU 3 comes with a nice, simple remote.
answered 1 year ago
By
MrCheapOrQuality
answer 4
remote was included with batteries and earphones
answered 1 year ago
By
Iuseroku
answer 5
comes with a remote.
answered 1 year ago
By
Redshned
answer 6
Yes. ALL Roku units come with a remote and batteries for the remote. The ROKU 3 remote also comes with earphones that plug into the Roku 3 remote for wireless private listening also. This earphone function feature only works on the ROKU 3.
answered 1 year ago
By
DV123
Question

Do I need to have an internet connection to use this (e.g. Comcast, Verizon, etc.) for Netflix, TV Channels, etc.

asked 1 year ago
By
retiredone
on Roku 3 Streaming Player
6 answers
Answers
answer 1
yes
answered 10 months ago
By
Mojah
answer 2
yes, as Netflix,Hulu, Hulu plus,etc. are all via the internet.
answered 11 months ago
By
sat101
answer 3
Yes you will need internet.
answered 11 months ago
By
chronoboy
answer 4
Yes. ROKU 3 is precisely an internet data streaming device. The best at this time.
answered 1 year ago
By
MrCheapOrQuality
answer 5
yes you do need an internet connection
answered 1 year ago
By
Redshned
answer 6
Yes. All the programming comes from the internet. The ROKU 3 model and the Roku 2 XS, which the ROKU 3 is replacing in the lineup, will connect hardwired or via wi-fi. All the other ROKU 2 models (LT, HD, XD) require Wi-Fi and do not have a jack for a hardwired connection. If a laptop computer works with your Wi-Fi then a Roku should as well. One VERY important note about the Roku 3 model is that it ONLY WORKS WITH A TV THAT HAS AN HDMI INPUT. The Roku 2 models work with both HDMI and component video inputs commonly found on older TV's. Most TV's now have HDMI but if you have an older set that does not have an HDMI input then do not buy the ROKU 3. For a TV that does not have an HDMI input you should buy a ROKU 2 instead.
answered 1 year ago
By
DV123
Question

do i need a computer for this to work

asked 11 months ago
By
moe
on Roku 3 Streaming Player
6 answers
Answers
answer 1
No, but you do need active internet service and an active Wifi signal.
answered 10 months ago
By
rhfaber
answer 2
no
answered 11 months ago
By
sat101
answer 3
No you do not. Just a Wirelss or wired router.although you will need something that has internet access to enable some of the channels.
answered 11 months ago
By
chronoboy
answer 4
Only to set up your account but you have to have wifi.
answered 11 months ago
By
alchemist7
answer 5
Not for the Roku itself to work, no. But you will be asked to register the Roku online at some point, and you'll have to authorize some subscription channels like Hulu, Netflix or Amazon Instant. These authorizations can be done on a tablet or smartphone, though.

However, many people have encountered problems with media compatibility on the Roku 3 using the USB slot. Plex Media Server is a perfect solution for this. But in order for you to use Plex, you must turn your desktop or laptop into a broadcast server. Using any kind of media server would be the only reason I can think of when you'd need to use a computer with this.
answered 11 months ago
By
slcrum
answer 6
You only need to use a computer to setup your Roku account and accounts with certain premium program providers. Once your Roku is all setup you don't need to start up a computer to make it work. The ROKU gets it's programming directly from your internet service. If you don't have internet service it will NOT work. Additionally most ROKU models require WI-FI connectivity. If you use a laptop to connect wirelessly to the internet then you have a Wi-Fi router. The ROKU 3 model also has an Ethernet jack so you can hardwire it to a non-wireless/non-Wi-Fi router using an Ethernet cable, however a wireless connection is far more convenient and there is no real advantage to using a wired connection if Wi-Fi is available.
answered 11 months ago
By
DV123
Question

do i need an antana?

do i need an antenia for this roku box?
asked 11 months ago
By
bernie
on Roku 3 Streaming Player
6 answers
Answers
answer 1
No just an HDMI cable for the TV and wired or wireless highspeed internet connection.
answered 10 months ago
By
Mojah
answer 2
No, but you do need an active Wifi connection
answered 10 months ago
By
rhfaber
answer 3
All you need is the internet and a router.
answered 11 months ago
By
sat101
answer 4
No antenna needed.
answered 11 months ago
By
alchemist7
answer 5
This is an INTERNET STREAMING PLAYER. It connects to the INTERNET. It has built in Wi-Fi and connects to your wireless router. The Roku 2 XS and the Roku 3 have an Ethernet jack to connect a hardwired internet connection in addition to the Wi-Fi option.
answered 11 months ago
By
DV123
answer 6
No, but you do need a high-speed Internet connection.
answered 11 months ago
By
slcrum
Question

I have a smart TV that is on an antenna. Can I use a Roku box with this TV?

asked 11 months ago
By
Marvi
on Roku 3 Streaming Player
6 answers
Answers
answer 1
I suppose you could, but, if you have a smart tv, with apps of it's own... why would you need a ROKU?
answered 5 months, 3 weeks ago
By
justice13
answer 2
It works on a separate HDMI input. As long as you have internet connection in your home you can use it. If you don't have wireless. I suggest getting a router it makes it really convenient.
answered 10 months ago
By
Mojah
answer 3
Absolutely. That is what I have, HD antenna ($60) for free TV, and Roku to stream my Netflix, Amazon Prime, Vudu collection and some other streaming channels.

Monthly cost for Netflix and Hulu under $20. Amazon Prime I consider free since I save so much on shipping purchases that the video I don't have to pay for.
answered 10 months ago
By
rhfaber
answer 4
You must have an HDMI input. Roku 3 ONLY has an HDMI output. You TV probably has an HDMI input socket. It would worthwhile.

If you do not have an HDMI socket on your TV, buy a Roku 2 that has RCA plugs and maybe an S-video plug.
answered 10 months ago
By
MrCheapOrQuality
answer 5
yes, I do that. They use different inputs so you have no conflicts.
answered 11 months ago
By
sat101
answer 6
Yes, so long as you have an available HDMI input and internet of 1.5MBPS or better a Roku 3 will work. The Roku 3 will also connect to the internet via hardwired Ethernet connection or Wi-Fi, but really Wi-Fi is far more convenient. The faster the internet service the better. If you do not have Wi-Fi available you can hardwire the Roku 3 or a legacy model Roku 2 XS as those are the only 2 models with an Ethernet jack.

All Roku 2 models have both HDMI out and Component Video outputs. The Roku 3 has HDMI out ONLY. Only the component video cable is included with Roku 2 models. If you have an HDTV you'll also need an HDMI cable which is not included with any Roku as the component video input on a Roku 2 is low definition.

A Roku will augment your local antenna channels nicely and open up channel options you don't have on a typical smart HDTV as many are Roku exclusives. Whether or not those additional channels are of enough value to justify purchasing a ROKU is a question only you can answer. I have at least 200 channels installed on my Roku but watch the same 4 channels at least 95% of the time. Netflix, Amazon for free Amazon Prime Member videos, Movie Vault and Pub-D-Hub are my most watched and I use the Weather Underground screensaver to check the weather when first turning on the TV. Sometimes I put on one of the music channels for background or listen to a talk radio program. There are dozens of free music and radio audio channels.

Yes there are 750+ channels on Roku, but how many of those you find of value will vary from user to user. If you don't like religious channels that knocks at least 150 channels out right there. At least 3 to 5 religious channels come online every week it seems. HOWEVER some of them are not all 100% religion. For example FAMILY TV and VICTORY TELEVISION are listed in the RELIGIOUS category yet both have a good mix of all types of shows free with no commercials. FAMILY TV has a hilarious redneck type outdoor show that is a low rent "Duck Dynasty" type show that to me is a hoot for a quick view now and then. Victory Television has a great KIDS programming category and if Roku lacks anything, it is good free channels for children. Roku is full of hidden gems like these two channels but it takes time to plunder around and find them and most will never find those two channels as they are listed in the Religion category. Both are good finds.

Two sources for available ROKU channels are ROKU DOT COM and an independent site called ROKU GUIDE DOT COM which not only lists the channels but also has reviews for each channel plus details any associated fees. Most Roku channels are free but some are not. Some channels you'd expect to be good like the SY FY and Disney Roku channels are worthless while there are some unexpected keepers like VANGUARD CINEMA and TED which I never heard of before getting my Roku. Your mileage may vary on whether or not you like those channels. Most of the free movie and tv channels are ad supported, so don't be surprised when commercials precede and break into the show on the free shows.

ROKU GUIDE DOT COM also lists some PRIVATE CHANNELS not listed in the ROKU Channel Store. Don't skip looking at the Private Channel list, some of them are good finds. Private Channels often are new channels in the beta testing phase that eventually will be Public Channels in the Roku Channel Store. Private Channels I'm using right now are 360 MUSIC TELEVISION (beta testing and really cool), Nowhere TV, BBC World News, The Inferno Radio, What's On, Topic: UFO and Weather Graphics among others. By the time you read this all these may be public channels listed in the Channel Store.

Channels are added often! Subscribing to Roku Guide Dot Com's newsletter which is free is a good idea for Roku users. It comes out every weekend listing all the newly added channels. I look forward to it every week.
answered 11 months ago
By
DV123
Question

roku 3 comes with a hdmi cable or do i have 2 buy one?

asked 4 months, 3 weeks ago
By
mamala
on Roku 3 Streaming Player
6 answers
Answers
answer 1
you have to buy one
answered 3 months, 1 week ago
By
EKMA
answer 2
had to purchase one w/my roku 3
answered 3 months, 1 week ago
By
399pebbles
answer 3
Some come with the unit as a bundle and some come without one. You would have to read description to see if it comes with the unit.
answered 3 months, 3 weeks ago
By
Capt08
answer 4
In the box comes the Roku3, remote control, and earbuds for the remote -- no HDMI cable included, you would need to purchase one if you don't have one already.
answered 4 months, 2 weeks ago
By
maxqent352
answer 5
The Roku 3 does not come with a HDMI cable. I can't think of much that does include them. I know my Sony Blu-Ray didn't come with one either. Sometimes online retailers will bundle a HDMI cable with a Roku, but a HDMI cable is not included by Roku in the original package. There are a couple of reasons for this such as length required, quality desired, having to warrant the cable since it is included, etc.

You don't need a $30 HDMI cable. They are far more pricey in retail displays. They are digital so they either work or they don't and the picture and sound from a $4 one ordered online is every bit as good as the $30 one bought from a display. The major difference is durability of both the cable wire and the connector. If you are going to move it around a lot then a more expensive cable will last much longer but if you are going to set-it-and-forget-it then a $5 cable is OK. If you order online they are much less expensive and the Site-To-Store shipping option is free. Be sure to get one long enough for your particular application
answered 4 months, 3 weeks ago
By
DV123
answer 6
You can buy it at Walmart.com bundled with an hdmi cable, or not. (I bought mine with the cable. Great deal. Works great.) The Roku 3 box does not contain a cable.
answered 4 months, 3 weeks ago
By
kla55
Question

account set up

Do you have to set up an account to watch the free channels only ? thanks.
asked 4 months, 2 weeks ago
By
snowdog1956
on Roku 3 Streaming Player
6 answers
Answers
answer 1
you have to set up a Roku account.
answered 3 months, 1 week ago
By
EKMA
answer 2
You have to setup an account on the Roku website which requires you to put your credit card info on the Roku account. Nothing gets charged unless you select something which requires a purchase on your Roku.
answered 3 months, 3 weeks ago
By
Capt08
answer 3
yes you must setup a temporary account
answered 3 months, 4 weeks ago
By
01Poppy
answer 4
OK, thanks everyone. I have it up and running. Have a great weekend and Merry Christmas.
answered 4 months, 1 week ago
By
snowdog1956
answer 5
Yes. Im order for your Roku to get activated and updated you do need an account, even for free channels.
answered 4 months, 1 week ago
By
Aztec509
answer 6
Hi SnowDog1956! Yes! Everyone who uses a Roku needs to set up a free Roku account. It will not work until you do. It is pretty easy. I would not let the requirement to setup a free account discourage you from getting a Roku. In fact you can setup your account before you get the unit. That way it will be ready to go when you are ready to install the unit.
answered 4 months, 2 weeks ago
By
DV123
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