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Most Recent Questions
Recent Question:
will magic jack plus work w/ brighthouse lightning 30 internet ?
Recent Question:
Will this work with call in (dial up) security systems. I have AT&T phone service and was looking for options.
Recent Question:
Is Basic Talk compatible with ADT Security Alarm Services?
Recent Question:
can be use from a line from central america?
Questions with Most Recent Answers
Question:
i have a phone in each room-3 in all will all my phones work on basic talk?
Question:
The TV ad says free calls to Canada, is it really?
Question:
Will my existing phones (four remotes tied into a base unit) work with this device/service?
Question:
do i need internet service for basic talk
Question:
is there a phone number for tecnical service and billing, are they responsive to prblems

Customer Questions & Answers for
BasicTalk BasicTalk Home Phone Device

The BasicTalk home phone device is an easy-to-use, low-priced VOIP home phone service.
Customer Questions & Answers:
1,096 Questions
 | 
1,853 Answers
Overall Rating:
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Product Details

Questions & Answers for BasicTalk BasicTalk Home Phone Device

Question

Can I keep my current home number?

asked 9 months ago
By
hollyb
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Yes. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 9 months ago
By
ForceFieldOfLove
answer 2
Yes
answered 9 months ago
By
ForceFieldOfLove
answer 3
Yes, you can port your number over. In order to do this, the number has to be active, so wait till it completes before disconnecting service.
Remember, if there is a power outage, the device will not work.
answered 9 months ago
By
ForceFieldOfLove
answer 4
Yes, you can keep your current number as long as it is not disconnected for any reason.
answered 9 months ago
By
BarbAlbr
Question

does my computer have to stay on for your phone service to work?

asked 9 months ago
By
tommyboy
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, your computer does not have to be on for BasicTalk to work.
answered 9 months ago
By
BasicTalkPhone
answer 2
Can basic talk be hooked up in a lap top?
answered 9 months ago
By
betty212
answer 3
No, your computer does not have to be on to work.
answered 9 months ago
By
ChikiKnows
answer 4
Yes
answered 9 months ago
By
Babajun
Question

What exactly is the warranty.. see additional details..?

What is the product warranty? When I clicked on "product warranty" on this site, I simply got a message stating this is an imported product. That is not a warranty!
asked 10 months ago
By
LK
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Why are you asking the retailer for the warranty information? Please go to the Basic Talk website to find this information out. I bought mine at Walmart, and then logged on to the website to register the item.
answered 9 months ago
By
ForceFieldOfLove
answer 2
Go to Basic Talk dot com for their warranty.
answered 9 months ago
By
ForceFieldOfLove
answer 3
Did you go to Basic Talk for that information? Walmart is just the retailer.
answered 9 months ago
By
ForceFieldOfLove
answer 4
We will provide a limited warranty on the BasicTalk Box only for manufacturing defects for a period of one (1) year from your order date. This limited warranty does not apply to any defect or failure other than a manufacturing defect. To read more, please see our Terms of Service, under Limited Warranty from BasicTalk: http://bit.ly/BTterms
answered 10 months ago
By
BasicTalkPhone
Question

Does AT&T allow porting of your old number? How much is the cost?

asked 10 months ago
By
mikeg
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Free. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 9 months ago
By
ForceFieldOfLove
answer 2
A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 9 months ago
By
ForceFieldOfLove
answer 3
If you meant to say does Basic Talk port the AT&T number - yes.

A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 9 months ago
By
ForceFieldOfLove
answer 4
Basic Talk will port the number for you at no extra cost. It may take 7 to 10 days to port. They will email you if there is any problems porting your number.
answered 10 months ago
By
Pat2
Question

Does this device need an internet connection?

I'm buying this for a family that doesn't have internet or phone service. Which solution do you recommend?
asked 9 months ago
By
Kevin
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
This would not work for them then. This is VOIP.
answered 9 months ago
By
ForceFieldOfLove
answer 2
To use BasicTalk™ service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area.

NOTE: BasicTalk does not recommend or support using satellite or wireless Internet technology.

Determine if high-speed Internet service is available in your area.
answered 9 months ago
By
ForceFieldOfLove
answer 3
Yo use BasicTalk service, you need broadband Internet service from a third-party Internet Service Provider (ISP). BasicTalk works with any high-speed Internet service (such as DSL or cable). A router or modem is needed.
answered 9 months ago
By
ForceFieldOfLove
answer 4
yes you will need broadband.
answered 9 months ago
By
justaverageguy
Question

Can I keep my phone extensions in the other rooms?

asked 1 year ago
By
Christine
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
I am currently using phone jacks and extensions in other rooms. You can use it on up to 1,000 feet of installed home phone wiring. However, if you have DSL internet service, you still want to use the filters for each phone. You plug a phone cord from the Basic Talk device into one of your home phone jacks, and the signal should route through all of your home phone lines into the other jacks.

Important Note: If you have a dedicated DSL internet line coming from the phone company box on the outside of your home and into your house, when you hook your basic talk device into a phone jack in your home, remove all of the filters for the phones, and be sure to DISCONNENT the regular phone line going into your home if it's connected to the outside phone company box. This is simple to do. Open the box and look to see if the modular plug is plugged in. If it is, then disconnect it. This is usually located to the left of where your phone line is connected. Each dedicated phone line has its own modular jack and plug. I used to have two phone lines in my home, but no more. I made use of the secondary line for my DSL connection. My Basic Talk is routed through my home phone wiring, but remember, that line is connected at the phone company box on the outside of my home. This way, there is absolutely NO interference to the DSL service, and I do NOT have to use the DSL filters for each phone. Works great and the phone service is CRYSTAL CLEAR. Also, by disconnecting your regular phone line at the phone company box on the outside of your home, it prevents the Basic Talk phone line from picking up any interference in the phone line going to the phone company's switching station, as well as keeping your Basic Talk phone signal on a line that is 1,000 feet or less. Hope this helps and can be understood.
answered 1 year ago
By
HappyInMesa
answer 2
While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 1 year ago
By
BasicTalkPhone
answer 3
Yes, I bought this for my son. He has 2 other phones in the back rooms. Works great
answered 1 year ago
By
Martios
answer 4
Yes, you just plug this device into your household wiring (f you want to do it that way), then every phone in your house will become active.
answered 1 year ago
By
WWJP
Question

30 kbps ??? How many people have access to 30kbps speed?

I saw where a minimum of 30kbps is needed for this to work? I have 5 mbps with att.net. Is that fast enough for this to work?
Will this work with exede satellite internet service?
asked 3 months, 1 week ago
By
questionman
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Yes, this will work with your current internet speed.
answered 1 month, 4 weeks ago
By
CommunityAnswer
answer 2
Yes 5 mbps is plenty fast enough I have a 1 mbps connection to the internet and it works flawlessly, please remember that a fast dial-up connection was 54 kbps.

In regards to satellite as long as connection is active I believe it should work but you would have to check with the provider.
answered 3 months ago
By
Guido32
answer 3
5 MB/S actually works out to 500 KB/S (actual speed) downstream, and 77 KB/S (actual speed) upstream, so yes, you have plenty of speed. I have the same with AT&T.
answered 3 months, 1 week ago
By
Raptozilla
answer 4
Pay no attention to this requirement. I have the same ATT service you have - and no problems with this unit.
answered 3 months, 1 week ago
By
Flack52
Question

Do I need an existing landline to use this product?

asked 1 year, 1 month ago
By
rpms
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
No, all you need is a high-speed internet connection, a router, and the BasicTalk box to get started.
answered 1 year, 1 month ago
By
BasicTalkPhone
answer 2
No, I didn't have one either...let me pick phone number...just need a high speed internet connection and a router, it plugs into router n then phone line n the box it comes n and other phone line n phone...easy set up n ten minutes u have service...
answered 1 year, 1 month ago
By
obrian7
answer 3
No, just an internet connection. If DSL, make sure it is "stand alone."
answered 1 year, 1 month ago
By
RobertParks
Question

Does it have unlimited long distance?

asked 1 year, 1 month ago
By
Pat
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
BasicTalk offers unlimited nationwide calling throughout the U.S. as well as to Canada and Puerto Rico; outbound international calling is not offered with the BasicTalk calling plan beyond Canada and Puerto Rico. Please see our Reasonable Use Policy for restrictions: http://bit.ly/PolicyBT
answered 1 year, 1 month ago
By
BasicTalkPhone
answer 2
Yes
answered 1 year, 1 month ago
By
shopinformed
answer 3
They say unlimited, but they do have restrictions and expect users not to abuse the system, as it is intended for residential use. You can look at the TOS that can be found on the website for what they consider reasonable usage.
answered 1 year, 1 month ago
By
RobFixit
Question

Have phones can this cover

Do i need to buy multiple basic talk home devices if i want to have more than one phone connected i would like to at least three phones connected like, one in the living room, my bedroom, and maybe my kitchen
asked 1 year ago
By
PepsiLuv
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
You can use multiple phones with one BasicTalk device. While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. There are several options for how to set this up; for more information please see the Support section on our website: http://bit.ly/16bvrg8
answered 1 year ago
By
BasicTalkPhone
answer 2
If you only want one number, I would recommend getingt an expandable cordless system.
answered 1 year ago
By
Sunshine091682
answer 3
Go to your customer service box outside the house...open it, and unplug the line (leave it unplugged) and close the box. Plug the phone cord into the Basic Talk box, and the other end of the phone cord to the closest wall phone jack...this will then energize every wall phone jack in your house (just like you are used to).
answered 1 year ago
By
Chesapeake3404
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