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Most Recent Questions
Recent Question:
how many phones can it supply
Recent Question:
Will my existing phones work with oooma. I have 4 cordless phonesl
Recent Question:
i have a phone in my home office and one in the bedroom and another in the kitchen can i receive calls or make calls from all phones
Recent Question:
Can you send/receive faxes with this?
Recent Question:
Can you use a fax machine with this device?
Questions with Most Recent Answers
Question:
is there another way to pay other than credit card /like walmart gift card or cash
Question:
I want to add long distance in the US
Question:
can i get unlimited long distance
Question:
Will my family in same area code be able to call me without longdistance charges

Customer Questions & Answers for
BasicTalk BasicTalk Home Phone Device

The BasicTalk home phone device is an easy-to-use, low-priced VOIP home phone service.
Customer Questions & Answers:
1,123 Questions
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1,906 Answers
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Product Details

Questions & Answers for BasicTalk BasicTalk Home Phone Device

Question

30 kbps ??? How many people have access to 30kbps speed?

I saw where a minimum of 30kbps is needed for this to work? I have 5 mbps with att.net. Is that fast enough for this to work?
Will this work with exede satellite internet service?
asked 4 months, 1 week ago
By
questionman
on BasicTalk Home Phone Device
5 answers
Answers
answer 1
To use BasicTalk service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area. Please note, BasicTalk does not recommend or support using satellite or wireless Internet technology.
answered 4 weeks, 1 day ago
By
BasicTalkPhone
answer 2
Yes, this will work with your current internet speed.
answered 2 months, 3 weeks ago
By
CommunityAnswer
answer 3
Yes 5 mbps is plenty fast enough I have a 1 mbps connection to the internet and it works flawlessly, please remember that a fast dial-up connection was 54 kbps.

In regards to satellite as long as connection is active I believe it should work but you would have to check with the provider.
answered 4 months ago
By
Guido32
answer 4
5 MB/S actually works out to 500 KB/S (actual speed) downstream, and 77 KB/S (actual speed) upstream, so yes, you have plenty of speed. I have the same with AT&T.
answered 4 months ago
By
Raptozilla
answer 5
Pay no attention to this requirement. I have the same ATT service you have - and no problems with this unit.
answered 4 months ago
By
Flack52
Question

Does this device need an internet connection?

I'm buying this for a family that doesn't have internet or phone service. Which solution do you recommend?
asked 10 months ago
By
Kevin
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
This would not work for them then. This is VOIP.
answered 10 months ago
By
ForceFieldOfLove
answer 2
To use BasicTalk™ service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area.

NOTE: BasicTalk does not recommend or support using satellite or wireless Internet technology.

Determine if high-speed Internet service is available in your area.
answered 10 months ago
By
ForceFieldOfLove
answer 3
Yo use BasicTalk service, you need broadband Internet service from a third-party Internet Service Provider (ISP). BasicTalk works with any high-speed Internet service (such as DSL or cable). A router or modem is needed.
answered 10 months ago
By
ForceFieldOfLove
answer 4
yes you will need broadband.
answered 10 months ago
By
justaverageguy
Question

Can I keep my current home number?

asked 10 months ago
By
hollyb
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Yes. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 10 months ago
By
ForceFieldOfLove
answer 2
Yes
answered 10 months ago
By
ForceFieldOfLove
answer 3
Yes, you can port your number over. In order to do this, the number has to be active, so wait till it completes before disconnecting service.
Remember, if there is a power outage, the device will not work.
answered 10 months ago
By
ForceFieldOfLove
answer 4
Yes, you can keep your current number as long as it is not disconnected for any reason.
answered 10 months ago
By
BarbAlbr
Question

Can I keep my phone extensions in the other rooms?

asked 1 year, 1 month ago
By
Christine
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
I am currently using phone jacks and extensions in other rooms. You can use it on up to 1,000 feet of installed home phone wiring. However, if you have DSL internet service, you still want to use the filters for each phone. You plug a phone cord from the Basic Talk device into one of your home phone jacks, and the signal should route through all of your home phone lines into the other jacks.

Important Note: If you have a dedicated DSL internet line coming from the phone company box on the outside of your home and into your house, when you hook your basic talk device into a phone jack in your home, remove all of the filters for the phones, and be sure to DISCONNENT the regular phone line going into your home if it's connected to the outside phone company box. This is simple to do. Open the box and look to see if the modular plug is plugged in. If it is, then disconnect it. This is usually located to the left of where your phone line is connected. Each dedicated phone line has its own modular jack and plug. I used to have two phone lines in my home, but no more. I made use of the secondary line for my DSL connection. My Basic Talk is routed through my home phone wiring, but remember, that line is connected at the phone company box on the outside of my home. This way, there is absolutely NO interference to the DSL service, and I do NOT have to use the DSL filters for each phone. Works great and the phone service is CRYSTAL CLEAR. Also, by disconnecting your regular phone line at the phone company box on the outside of your home, it prevents the Basic Talk phone line from picking up any interference in the phone line going to the phone company's switching station, as well as keeping your Basic Talk phone signal on a line that is 1,000 feet or less. Hope this helps and can be understood.
answered 1 year, 1 month ago
By
HappyInMesa
answer 2
While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 1 year, 1 month ago
By
BasicTalkPhone
answer 3
Yes, I bought this for my son. He has 2 other phones in the back rooms. Works great
answered 1 year, 1 month ago
By
Martios
answer 4
Yes, you just plug this device into your household wiring (f you want to do it that way), then every phone in your house will become active.
answered 1 year, 1 month ago
By
WWJP
Question

Is this a stand alone device or do I have to connect it to my computer?

asked 1 month, 2 weeks ago
By
rcrump69
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, you do not connect BasicTalk to your computer. To use BasicTalk phone service you need a high-speed internet connection, a router, and the BasicTalk box to get started. For installation instructions please refer to the installation instructions on our website - https://support.basictalk.com/app/center/technical/. There is also a “How To” video on BasicTalk.com and other helpful video tutorials on our YouTube channel http://www.youtube.com/basictalkphone.
answered 4 weeks, 1 day ago
By
BasicTalkPhone
answer 2
To use BasicTalk, all you need is a high-speed internet connection, a router, and the BasicTalk box to get started. You will be assigned a number during the sign-up process. For installation instructions please refer to the installation instructions on our website - https://support.basictalk.com/app/center/technical/. There is also a “How To” video on BasicTalk.com and other helpful video tutorials on our YouTube channel http://www.youtube.com/basictalkphone.
answered 4 weeks, 1 day ago
By
BasicTalkPhone
answer 3
It has to be connected to your router, and you need high-speed internet service to use it. It's VOIP (voice over internet protocol), just like Vonage. It doesn't specifically state that you NEED high speed, but speaking from experience, it will NOT work with those cheapo 1-2 mbps speeds
answered 1 month, 1 week ago
By
MaineDiane
answer 4
You must connect it to your computer.
answered 1 month, 1 week ago
By
CommunityAnswer
Question

does my computer have to stay on for your phone service to work?

asked 10 months ago
By
tommyboy
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, your computer does not have to be on for BasicTalk to work.
answered 10 months ago
By
BasicTalkPhone
answer 2
Can basic talk be hooked up in a lap top?
answered 10 months ago
By
betty212
answer 3
No, your computer does not have to be on to work.
answered 10 months ago
By
ChikiKnows
answer 4
Yes
answered 10 months ago
By
Babajun
Question

Does AT&T allow porting of your old number? How much is the cost?

asked 11 months ago
By
mikeg
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Free. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 10 months ago
By
ForceFieldOfLove
answer 2
A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 10 months ago
By
ForceFieldOfLove
answer 3
If you meant to say does Basic Talk port the AT&T number - yes.

A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 10 months ago
By
ForceFieldOfLove
answer 4
Basic Talk will port the number for you at no extra cost. It may take 7 to 10 days to port. They will email you if there is any problems porting your number.
answered 11 months ago
By
Pat2
Question

What exactly is the warranty.. see additional details..?

What is the product warranty? When I clicked on "product warranty" on this site, I simply got a message stating this is an imported product. That is not a warranty!
asked 11 months ago
By
LK
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Why are you asking the retailer for the warranty information? Please go to the Basic Talk website to find this information out. I bought mine at Walmart, and then logged on to the website to register the item.
answered 10 months ago
By
ForceFieldOfLove
answer 2
Go to Basic Talk dot com for their warranty.
answered 10 months ago
By
ForceFieldOfLove
answer 3
Did you go to Basic Talk for that information? Walmart is just the retailer.
answered 10 months ago
By
ForceFieldOfLove
answer 4
We will provide a limited warranty on the BasicTalk Box only for manufacturing defects for a period of one (1) year from your order date. This limited warranty does not apply to any defect or failure other than a manufacturing defect. To read more, please see our Terms of Service, under Limited Warranty from BasicTalk: http://bit.ly/BTterms
answered 11 months ago
By
BasicTalkPhone
Question

am i able to still use my dial up internet provider

asked 1 year, 3 months ago
By
john
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
No, you'll need a high-speed internet connection such as cable or broadband.
answered 1 year, 3 months ago
By
BasicTalkPhone
answer 2
If you have a dial up modem the answer would be yes because the BasicTalk unit works off of a port on your router. If you only have a modem w/telephone connection from cable company you will need to get a router. You can buy them anyplace that sells electronic equipment and they are as low as 30 bucks. Hope this helps.
answered 1 year, 3 months ago
By
lefty585
answer 3
For Voice Over Internet Protocol you will need to have either DSL or Cable Broadband connection. I don't think there is enough bandwidth on a dial up connection. If it does work over dial-up, it may be broken or choppy sounding.
answered 1 year, 3 months ago
By
realcommonman
Question

do i need to have internet connection?

asked 1 year, 3 months ago
By
blue
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes, you do need high-speed Internet service to use BasicTalk.
answered 1 year, 3 months ago
By
BasicTalkPhone
answer 2
YES, this is VOIP, it plugs directly into a router via a provided Ethernet cable, it does not go near your computer. As long as your router is turned on and you have an active internet connection you'll be talking.
answered 1 year, 3 months ago
By
realcommonman
answer 3
Yes, you require an high speed internet connection
answered 1 year, 3 months ago
By
onage
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