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Most Recent Questions
Recent Question:
can i get internet service thru this telephone
Recent Question:
I own an iPad, not a laptop or desktop computer. Is ooma compatible?
Recent Question:
A friend has majic jack they pay &19.99 a year and is there any thing else you have to buy.
Recent Question:
can I plug this device into my router?
Recent Question:
Can you use magic jack without internet line?
Questions with Most Recent Answers
Question:
does the internet need to be on for it to work?
Question:
do u need a internet for this phone or a phone line in the house already
Question:
can you use with multiple phones
Question:
I want to cancel my current phone and internet provider. With Magic Jack, what can I use for internet?

Customer Questions & Answers for
BasicTalk BasicTalk Home Phone Device

The BasicTalk home phone device is an easy-to-use, low-priced VOIP home phone service.
Customer Questions & Answers:
932 Questions
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1,528 Answers
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Product Details

Questions & Answers for BasicTalk BasicTalk Home Phone Device

Question

Does AT&T allow porting of your old number? How much is the cost?

asked 6 months ago
By
mikeg
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Free. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 5 months ago
By
ForceFieldOfLove
answer 2
A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 5 months ago
By
ForceFieldOfLove
answer 3
If you meant to say does Basic Talk port the AT&T number - yes.

A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 5 months ago
By
ForceFieldOfLove
answer 4
Basic Talk will port the number for you at no extra cost. It may take 7 to 10 days to port. They will email you if there is any problems porting your number.
answered 6 months ago
By
Pat2
Question

What exactly is the warranty.. see additional details..?

What is the product warranty? When I clicked on "product warranty" on this site, I simply got a message stating this is an imported product. That is not a warranty!
asked 6 months ago
By
LK
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Why are you asking the retailer for the warranty information? Please go to the Basic Talk website to find this information out. I bought mine at Walmart, and then logged on to the website to register the item.
answered 5 months ago
By
ForceFieldOfLove
answer 2
Go to Basic Talk dot com for their warranty.
answered 5 months ago
By
ForceFieldOfLove
answer 3
Did you go to Basic Talk for that information? Walmart is just the retailer.
answered 5 months ago
By
ForceFieldOfLove
answer 4
We will provide a limited warranty on the BasicTalk Box only for manufacturing defects for a period of one (1) year from your order date. This limited warranty does not apply to any defect or failure other than a manufacturing defect. To read more, please see our Terms of Service, under Limited Warranty from BasicTalk: http://bit.ly/BTterms
answered 5 months, 4 weeks ago
By
BasicTalkPhone
Question

does my computer have to stay on for your phone service to work?

asked 5 months, 2 weeks ago
By
tommyboy
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, your computer does not have to be on for BasicTalk to work.
answered 5 months ago
By
BasicTalkPhone
answer 2
Can basic talk be hooked up in a lap top?
answered 5 months, 2 weeks ago
By
betty212
answer 3
No, your computer does not have to be on to work.
answered 5 months, 2 weeks ago
By
ChikiKnows
answer 4
Yes
answered 5 months, 2 weeks ago
By
Babajun
Question

Can I keep my current home number?

asked 5 months, 1 week ago
By
hollyb
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Yes. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 5 months ago
By
ForceFieldOfLove
answer 2
Yes
answered 5 months ago
By
ForceFieldOfLove
answer 3
Yes, you can port your number over. In order to do this, the number has to be active, so wait till it completes before disconnecting service.
Remember, if there is a power outage, the device will not work.
answered 5 months ago
By
ForceFieldOfLove
answer 4
Yes, you can keep your current number as long as it is not disconnected for any reason.
answered 5 months, 1 week ago
By
BarbAlbr
Question

Can I keep my phone extensions in the other rooms?

asked 8 months ago
By
Christine
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
I am currently using phone jacks and extensions in other rooms. You can use it on up to 1,000 feet of installed home phone wiring. However, if you have DSL internet service, you still want to use the filters for each phone. You plug a phone cord from the Basic Talk device into one of your home phone jacks, and the signal should route through all of your home phone lines into the other jacks.

Important Note: If you have a dedicated DSL internet line coming from the phone company box on the outside of your home and into your house, when you hook your basic talk device into a phone jack in your home, remove all of the filters for the phones, and be sure to DISCONNENT the regular phone line going into your home if it's connected to the outside phone company box. This is simple to do. Open the box and look to see if the modular plug is plugged in. If it is, then disconnect it. This is usually located to the left of where your phone line is connected. Each dedicated phone line has its own modular jack and plug. I used to have two phone lines in my home, but no more. I made use of the secondary line for my DSL connection. My Basic Talk is routed through my home phone wiring, but remember, that line is connected at the phone company box on the outside of my home. This way, there is absolutely NO interference to the DSL service, and I do NOT have to use the DSL filters for each phone. Works great and the phone service is CRYSTAL CLEAR. Also, by disconnecting your regular phone line at the phone company box on the outside of your home, it prevents the Basic Talk phone line from picking up any interference in the phone line going to the phone company's switching station, as well as keeping your Basic Talk phone signal on a line that is 1,000 feet or less. Hope this helps and can be understood.
answered 8 months ago
By
HappyInMesa
answer 2
While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 8 months ago
By
BasicTalkPhone
answer 3
Yes, I bought this for my son. He has 2 other phones in the back rooms. Works great
answered 8 months ago
By
Martios
answer 4
Yes, you just plug this device into your household wiring (f you want to do it that way), then every phone in your house will become active.
answered 8 months ago
By
WWJP
Question

Does this device need an internet connection?

I'm buying this for a family that doesn't have internet or phone service. Which solution do you recommend?
asked 5 months, 3 weeks ago
By
Kevin
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
This would not work for them then. This is VOIP.
answered 5 months ago
By
ForceFieldOfLove
answer 2
To use BasicTalk™ service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area.

NOTE: BasicTalk does not recommend or support using satellite or wireless Internet technology.

Determine if high-speed Internet service is available in your area.
answered 5 months ago
By
ForceFieldOfLove
answer 3
Yo use BasicTalk service, you need broadband Internet service from a third-party Internet Service Provider (ISP). BasicTalk works with any high-speed Internet service (such as DSL or cable). A router or modem is needed.
answered 5 months ago
By
ForceFieldOfLove
answer 4
yes you will need broadband.
answered 5 months, 3 weeks ago
By
justaverageguy
Question

What does VOIP mean.

asked 10 months ago
By
firelady
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Voice Over Internet Protocol.
answered 10 months ago
By
Arruia
answer 2
It means that your phone service run over the Internet.
answered 10 months ago
By
BasicTalkPhone
answer 3
Voice over internet protacol
answered 10 months ago
By
bruceAtf
Question

what if i don't have a land line

asked 10 months ago
By
bj
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
No problem, you will be assigned a new number during the sign-up process.
answered 10 months ago
By
BasicTalkPhone
answer 2
You don't need a "land line" you just need to have a fast internet connection.
answered 10 months ago
By
AustinRob
answer 3
Then now you can! This is for land line service. This is not a cell phone and does not use cell signal. It requires a high speed digital internet connection (in other words cable or dsl not dial up) and that's it! You up the basic talk box to your computer or modem and then plug a home phone into it. This is not a typical landline or cell phone, it's what they call voip... basically a landline type of service that uses an internet connection instead of phone company lines.
answered 10 months ago
By
lovetosnap
Question

I plan to use BasicTalk in a very small town. Does the service extend to towns even if they are not in the list covered by the area code on the site?

asked 10 months ago
By
wanderingeyes
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Customers can have a phone number in any US state when using Basictalk, the area code is totally based on which you desire. (I.e. someone who lives in New York can pick a California number so their friends in California can reach them on a local number) If you want people in your local are to call you without having to pay long distance charges then you should pick an area code that is local to your area. If you particular area code is unavailable, chose on from a city that is local.
answered 10 months ago
By
BasicTalkPhone
answer 2
As long as you have a broad band Internet connection (DSL or Cable Internet) you'll be fine. I'm using it in a very small town as well.
answered 10 months ago
By
realcommonman
answer 3
As long as you have high speed internet it will work , however you will only be able to get an area code listed
answered 10 months ago
By
onage
Question

can i get an unlisted number

asked 10 months ago
By
blue
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes it is unlisted. Read the Basic Talk help forum here:

https://www.facebook.com/BasicTalk/app_569501833094296
answered 8 months ago
By
ChicagoboyRN
answer 2
Yes, you can get an unlisted number. BasicTalk does not provide or maintain listings so your BasicTalk issued phone number will be unlisted. See this support section of our website for more information: http://bit.ly/BTHelp
answered 10 months ago
By
BasicTalkPhone
answer 3
They told me if my number was unlisted with my phone company it will be unlisted here. I sure hope so or Im dropping it.
answered 10 months ago
By
sparkle1103
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