Search Product Q&A

Looking for Answers about BasicTalk BasicTalk Home Phone Device?

ACCESSORIES(Q:46304 A:71485)
APPLIANCES AND STORAGE(Q:21916 A:60501)
AUDIO VIDEO(Q:15971 A:26883)
BABY CARE(Q:5310 A:15675)
BABY GEAR(Q:6967 A:18271)
BABY NURSERY(Q:6795 A:15436)
BEAUTY(Q:11767 A:24998)
BED AND BATH(Q:11722 A:24137)
BIKES AND RIDE ONS(Q:13594 A:27627)
BOOKS(Q:2254 A:2182)
BOYS TOYS MUSIC AND GAMES(Q:4896 A:4183)
CAMERAS AND CAMCORDERS(Q:7532 A:11124)
COMPUTERS(Q:8294 A:12951)
FITNESS(Q:9132 A:24272)
FOOD(Q:17451 A:12930)
FURNITURE(Q:59425 A:134208)
GIRLS TOYS AND ACTIVITIES(Q:3496 A:9378)
HEALTH AND WELLNESS(Q:19448 A:30051)
HOME DECOR(Q:17529 A:30279)
HOME IMPROVEMENT(Q:30597 A:42862)
HOUSEHOLD(Q:8377 A:10895)
JEWELRY(Q:11252 A:11049)
KIDS APPAREL(Q:813 A:2358)
KITCHEN AND DINING(Q:27123 A:72255)
MENS APPAREL(Q:2614 A:6827)
MOVIES(Q:5330 A:8574)
MUSIC(Q:937 A:1063)
NON APPAREL(Q:3667 A:4124)
OFFICE SUPPLY AND CRAFTS(Q:17472 A:20033)
OUTDOOR LIVING(Q:24161 A:36876)
OUTDOOR PLAY(Q:8314 A:17200)
OUTDOOR SPORTS(Q:28231 A:46660)
PETS(Q:9752 A:18060)
PHOTO OUTLAB(Q:10 A:0)
PORTABLE ELECTRONICS(Q:8502 A:15204)
PRESCHOOL AND LEARNING(Q:2401 A:5118)
SEASONAL AND CELEBRATIONS(Q:5040 A:3290)
SPORTS EQUIPMENT(Q:6271 A:8126)
TIRES AND AUTOMOTIVE(Q:30239 A:29227)
TV(Q:7905 A:14518)
UNASSIGNED DEPT(Q:258 A:90)
VIDEO GAMES(Q:6871 A:11866)
WIRELESS(Q:24402 A:35453)
WIRELESS DEVICES PRE PAID(Q:24073 A:35089)
APPLE IPHONE(Q:485 A:447)
NO CONTRACT BROADBAND(Q:402 A:695)
NO CONTRACT PHONES(Q:10593 A:15839)
REFURBISHED(Q:243 A:228)
SIM CARDS(Q:1045 A:731)
UNLOCKED PHONES(Q:2527 A:1920)
VOIP HOMEPHONE SERVICE(Q:1722 A:3699)
WALMART FAMILY MOBILE(Q:905 A:826)
WIRELESS SERVICES(Q:310 A:354)
WOMENS APPAREL(Q:3746 A:13737)
Most Recent Questions
Recent Question:
Is like a regular phone were I can fax
Recent Question:
does basic work with wierless inter net
Recent Question:
can you fax and use a dial up modem
Recent Question:
I'm switching my internet service to google fiber. Will basic talk work with this internet connection?
Recent Question:
Do you offer selective call rejection with this service?
Questions with Most Recent Answers
Question:
does basic work with wierless inter net
Question:
Does the magicjackGO come with an adaptor to plug it into an electric outlet
Question:
CAN THE CABLE SUPPLER BLOCK THIS SERVICE
Question:
Can the Basic Talk unit be hooked up for whole house service.
Question:
Can I use this for a fax line? And what internet service do I need to use this? And is this billed monthly or prepaid on a card? Thank you.

Customer Questions & Answers for
BasicTalk BasicTalk Home Phone Device

The BasicTalk home phone device is an easy-to-use, low-priced VOIP home phone service.
Customer Questions & Answers:
1,217 Questions
 | 
2,032 Answers
Overall Rating:
4.311 out of 5
4.3
out of
5
Product Details

Questions & Answers for BasicTalk BasicTalk Home Phone Device

Question

do i have to have a baisc talk router?

asked 1 year, 6 months ago
By
Bev
on BasicTalk Home Phone Device
2 answers
Answers
answer 1
No, you can use any router with BasicTalk.
answered 1 year, 6 months ago
By
BasicTalkPhone
answer 2
Buy the box either from Basic Talk, or WalMart. You'll need a PC, a high-speed internet connection, and a Router or Switch to share your internet connection between your PC and your Basic Talk box. Oh, and a phone. Follow the Basic Talk install instructions. If you purchase through Walmart, you'll need to activate is online (requires Credit Card).

I've had the system for two months and love it. Just wish I'd switched years ago.
answered 1 year, 6 months ago
By
Woostermatt
Question

30 kbps ??? How many people have access to 30kbps speed?

I saw where a minimum of 30kbps is needed for this to work? I have 5 mbps with att.net. Is that fast enough for this to work?
Will this work with exede satellite internet service?
asked 8 months ago
By
questionman
on BasicTalk Home Phone Device
7 answers
Answers
answer 1
Please keep in mind dialup Internet @ maximum speed runs at 56 Kbps, so yes you will be just fine with your AT&T Net Speed. I use WISP (wireless internet service provider) and it works great @ 1.5 Mbps up and down with ping of 9 ms. As for Excede (WILDBLUE) satellite Internet it will not work with any VoIP except one Excede (WILDBLUE) offers that they **claim will work only with their system. Furthermore, no satellite Internet service will work with any VOIP; due to amount of time (lag/ping) it takes from the dish on your roof to send/receive data to the satellite orbiting approximately 25,000 miles above the Earth. Normally satellite Internet has a lag/ping time of 900-1300 ms whereas cable/dsl has approximately 50 ms lag time. In addition, ALL satellite ISPs either have a daily download limit or monthly download limit . It is called their Fair Access Policy (FAP) and should you "excede" download limit your speeds are reduced to slower than dialup for approx. 48 hours. In addition satellite Internet is a shared network, so during peak hour usage you so called high speed satellite Net slows to a crawl usually not much faster than dialup. There are currently 100s of online complaints against Excede (WILDBLUE.) As a former satellite Internet customer/victim I recommend if possible to avoid satellite Internet! I reside in a rural area and thankfully WISP is available. Wireless Internet Service Providers have towers in many rural areas now. The wireless signal is sent via radio frequency to an antenna mounted on your roof. It has a lower ping/lag time than cable Internet or DSL and there is *no download limit at all!
answered 3 weeks, 2 days ago
By
nogeekneeded
answer 2
your thinking of 30Mbp
answered 2 months, 3 weeks ago
By
greg2112
answer 3
To use BasicTalk service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area. Please note, BasicTalk does not recommend or support using satellite or wireless Internet technology.
answered 5 months ago
By
BasicTalkPhone
answer 4
Yes, this will work with your current internet speed.
answered 7 months ago
By
CommunityAnswer
answer 5
Yes 5 mbps is plenty fast enough I have a 1 mbps connection to the internet and it works flawlessly, please remember that a fast dial-up connection was 54 kbps.

In regards to satellite as long as connection is active I believe it should work but you would have to check with the provider.
answered 8 months ago
By
Guido32
answer 6
5 MB/S actually works out to 500 KB/S (actual speed) downstream, and 77 KB/S (actual speed) upstream, so yes, you have plenty of speed. I have the same with AT&T.
answered 8 months ago
By
Raptozilla
answer 7
Pay no attention to this requirement. I have the same ATT service you have - and no problems with this unit.
answered 8 months ago
By
Flack52
Question

how about long distance????

asked 1 year ago
By
bowincal
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Long distance anywhere in USA and Canada is included with $9.99/month plan. Currently first month is free.
answered 3 weeks, 2 days ago
By
nogeekneeded
answer 2
Are long distance include with the service ?
answered 1 year ago
By
Audreyja59
answer 3
It works fine for anywhere in the United States.
answered 1 year ago
By
ErnieTheBear
answer 4
Long distance Internationals are very simple. Just go to 7-11 Store or any store you can get it andpick up a Long distance International phone Card ($5.00/$ 10.00 or
$ 20.00) follow instructions and you are set !! Enjoy !!
answered 1 year ago
By
Kokkeus
Question

What exactly is the warranty.. see additional details..?

What is the product warranty? When I clicked on "product warranty" on this site, I simply got a message stating this is an imported product. That is not a warranty!
asked 1 year, 3 months ago
By
LK
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Why are you asking the retailer for the warranty information? Please go to the Basic Talk website to find this information out. I bought mine at Walmart, and then logged on to the website to register the item.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 2
Go to Basic Talk dot com for their warranty.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 3
Did you go to Basic Talk for that information? Walmart is just the retailer.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 4
We will provide a limited warranty on the BasicTalk Box only for manufacturing defects for a period of one (1) year from your order date. This limited warranty does not apply to any defect or failure other than a manufacturing defect. To read more, please see our Terms of Service, under Limited Warranty from BasicTalk: http://bit.ly/BTterms
answered 1 year, 3 months ago
By
BasicTalkPhone
Question

Does AT&T allow porting of your old number? How much is the cost?

asked 1 year, 3 months ago
By
mikeg
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Free. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 2
A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 3
If you meant to say does Basic Talk port the AT&T number - yes.

A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 4
Basic Talk will port the number for you at no extra cost. It may take 7 to 10 days to port. They will email you if there is any problems porting your number.
answered 1 year, 3 months ago
By
Pat2
Question

Can I keep my current home number?

asked 1 year, 2 months ago
By
hollyb
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
Yes. A typical number transfer takes 7 to 10 business days to complete starting from the time you complete and submit the Number Transfer Authorization (NTA). If there are any issues, BasicTalk will email you using the contact information you have on file. You can check the status of your number transfer by signing in to your Online Account and clicking on "Existing Phone Number Transfer Status".
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 2
Yes
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 3
Yes, you can port your number over. In order to do this, the number has to be active, so wait till it completes before disconnecting service.
Remember, if there is a power outage, the device will not work.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 4
Yes, you can keep your current number as long as it is not disconnected for any reason.
answered 1 year, 2 months ago
By
BarbAlbr
Question

does my computer have to stay on for your phone service to work?

asked 1 year, 2 months ago
By
tommyboy
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, your computer does not have to be on for BasicTalk to work.
answered 1 year, 2 months ago
By
BasicTalkPhone
answer 2
Can basic talk be hooked up in a lap top?
answered 1 year, 2 months ago
By
betty212
answer 3
No, your computer does not have to be on to work.
answered 1 year, 2 months ago
By
ChikiKnows
answer 4
Yes
answered 1 year, 2 months ago
By
Babajun
Question

Is this a stand alone device or do I have to connect it to my computer?

asked 5 months, 3 weeks ago
By
rcrump69
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
No, you do not connect BasicTalk to your computer. To use BasicTalk phone service you need a high-speed internet connection, a router, and the BasicTalk box to get started. For installation instructions please refer to the installation instructions on our website - https://support.basictalk.com/app/center/technical/. There is also a “How To” video on BasicTalk.com and other helpful video tutorials on our YouTube channel http://www.youtube.com/basictalkphone.
answered 5 months ago
By
BasicTalkPhone
answer 2
To use BasicTalk, all you need is a high-speed internet connection, a router, and the BasicTalk box to get started. You will be assigned a number during the sign-up process. For installation instructions please refer to the installation instructions on our website - https://support.basictalk.com/app/center/technical/. There is also a “How To” video on BasicTalk.com and other helpful video tutorials on our YouTube channel http://www.youtube.com/basictalkphone.
answered 5 months ago
By
BasicTalkPhone
answer 3
It has to be connected to your router, and you need high-speed internet service to use it. It's VOIP (voice over internet protocol), just like Vonage. It doesn't specifically state that you NEED high speed, but speaking from experience, it will NOT work with those cheapo 1-2 mbps speeds
answered 5 months, 2 weeks ago
By
MaineDiane
answer 4
You must connect it to your computer.
answered 5 months, 2 weeks ago
By
CommunityAnswer
Question

Can I keep my phone extensions in the other rooms?

asked 1 year, 6 months ago
By
Christine
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
I am currently using phone jacks and extensions in other rooms. You can use it on up to 1,000 feet of installed home phone wiring. However, if you have DSL internet service, you still want to use the filters for each phone. You plug a phone cord from the Basic Talk device into one of your home phone jacks, and the signal should route through all of your home phone lines into the other jacks.

Important Note: If you have a dedicated DSL internet line coming from the phone company box on the outside of your home and into your house, when you hook your basic talk device into a phone jack in your home, remove all of the filters for the phones, and be sure to DISCONNENT the regular phone line going into your home if it's connected to the outside phone company box. This is simple to do. Open the box and look to see if the modular plug is plugged in. If it is, then disconnect it. This is usually located to the left of where your phone line is connected. Each dedicated phone line has its own modular jack and plug. I used to have two phone lines in my home, but no more. I made use of the secondary line for my DSL connection. My Basic Talk is routed through my home phone wiring, but remember, that line is connected at the phone company box on the outside of my home. This way, there is absolutely NO interference to the DSL service, and I do NOT have to use the DSL filters for each phone. Works great and the phone service is CRYSTAL CLEAR. Also, by disconnecting your regular phone line at the phone company box on the outside of your home, it prevents the Basic Talk phone line from picking up any interference in the phone line going to the phone company's switching station, as well as keeping your Basic Talk phone signal on a line that is 1,000 feet or less. Hope this helps and can be understood.
answered 1 year, 5 months ago
By
HappyInMesa
answer 2
While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 1 year, 6 months ago
By
BasicTalkPhone
answer 3
Yes, I bought this for my son. He has 2 other phones in the back rooms. Works great
answered 1 year, 6 months ago
By
Martios
answer 4
Yes, you just plug this device into your household wiring (f you want to do it that way), then every phone in your house will become active.
answered 1 year, 6 months ago
By
WWJP
Question

Does this device need an internet connection?

I'm buying this for a family that doesn't have internet or phone service. Which solution do you recommend?
asked 1 year, 3 months ago
By
Kevin
on BasicTalk Home Phone Device
4 answers
Answers
answer 1
This would not work for them then. This is VOIP.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 2
To use BasicTalk™ service you need a high-speed Internet connection with a minimum speed of 30kbps, such as cable or DSL, from an Internet Service Provider (ISP). BasicTalk does not supply Internet service. You must arrange for Internet service from an Internet Service Provider (ISP) in your area.

NOTE: BasicTalk does not recommend or support using satellite or wireless Internet technology.

Determine if high-speed Internet service is available in your area.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 3
Yo use BasicTalk service, you need broadband Internet service from a third-party Internet Service Provider (ISP). BasicTalk works with any high-speed Internet service (such as DSL or cable). A router or modem is needed.
answered 1 year, 2 months ago
By
ForceFieldOfLove
answer 4
yes you will need broadband.
answered 1 year, 3 months ago
By
justaverageguy
1 of 122 total pages