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Most Recent Questions
Recent Question:
can majick go work in my 34102
Recent Question:
Can I use a fax machine with this phone
Recent Question:
How fast does my internet connection need to be?
Recent Question:
can I keep my same phone number?
Questions with Most Recent Answers
Question:
can you use a cordless pone
Question:
is there a fee to keep my existing phone number, and if so, would it be a one time fee? thanks
Question:
Can you send a fax with this service?
Question:
Text Messaging?

Customer Questions & Answers for
BasicTalk BasicTalk Home Phone Device

The BasicTalk home phone device is an easy-to-use, low-priced VOIP home phone service.
Customer Questions & Answers:
1,144 Questions
 | 
1,929 Answers
Overall Rating:
4.329 out of 5
4.3
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Product Details

Questions & Answers for BasicTalk BasicTalk Home Phone Device

Question

can i keep my existing phone number?

asked 1 year, 1 month ago
By
myqu
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes, most existing numbers can be transferred to BasicTalk when you start your service. To determine if your number is transferable go to: http://bit.ly/14Ws8n2
answered 1 year, 1 month ago
By
BasicTalkPhone
answer 2
ABSOLUTELY...
During the subscription/setup process BasicTalk offers you this option.
GO TO www.BasicTalk.com for complete details.
answered 1 year, 1 month ago
By
AFRTS
answer 3
Yes you can keep your original phone number.
answered 1 year, 1 month ago
By
MomFromBG
Question

Changing telephone number after service is established.

If I am assigned a telephone number, can the number be changed say a month or two months after I have service? Thanks.
asked 1 year, 1 month ago
By
Rick
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes, you can change your existing BasicTalk phone number to a different one by obtaining a new phone number or by transferring the phone number from another carrier. Learn more by going to http://bit.ly/14UhPUK.
answered 1 year, 1 month ago
By
BasicTalkPhone
answer 2
Change to a new number altogether, then no. To change to your previous provider number, then you have to keep your previous provider account active until your old number port over. It only took three days for my home number to port over.
answered 1 year, 1 month ago
By
tinytoons7
answer 3
ABSOLUTELY... just go to the webpage provided for users and go to your account. Follow the directions there for changing your phone number. If your number is still available, that is, if you haven't disconnected that number from your traditional service or it hasn't been reassigned, it is still available to be transferred. The transfer process can take up to a week but is usually faster.
answered 1 year, 1 month ago
By
AFRTS
Question

will this work on my wireless router ?

asked 9 months ago
By
ragreenb
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes, if the router has an extra spot into which you can plug the BasicTalk router.
answered 9 months ago
By
ErnieTheBear
answer 2
YES; every router has phone and Internet connections
answered 9 months ago
By
Kokkeus
answer 3
Yes, but the router must have a slot where the BasicTalk modem can be plugged into.
answered 9 months ago
By
ErnieTheBear
Question

how about long distance????

asked 9 months ago
By
bowincal
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Are long distance include with the service ?
answered 9 months ago
By
Audreyja59
answer 2
It works fine for anywhere in the United States.
answered 9 months ago
By
ErnieTheBear
answer 3
Long distance Internationals are very simple. Just go to 7-11 Store or any store you can get it andpick up a Long distance International phone Card ($5.00/$ 10.00 or
$ 20.00) follow instructions and you are set !! Enjoy !!
answered 9 months ago
By
Kokkeus
Question

How do you pay for the monthly service, do you use a credit card, or can you pay monthly

asked 3 months ago
By
lynn
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
BasicTalk bills one month in advance and your payment method is charged automatically each month for the amount due. You can pay your BasicTalk Bill with a credit card, debit card, reloadable prepaid card or electronic check payments.
answered 2 months ago
By
BasicTalkPhone
answer 2
Credit card.

They will charge your credit card each month for the monthly fee.
answered 2 months, 3 weeks ago
By
arizonajack
answer 3
Strongly suggest you look over the BasicTalk web site. Once you are on autopay... it is very difficult to make them stop the acct. There is not even one email adr on their whole site. They make you jump through alot of hoops to cancel. Be very sure before you sign up. I made them suspend my service and I was still billed for three more months until I got the Ohio Attny General's Consumer office involved.
answered 2 months, 4 weeks ago
By
raclapp
Question

will all the landline phones in the house work or just one by computer?

asked 1 year, 3 months ago
By
Kat
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
It is possible to hook up the BasicTalk box to your homes internal wiring to 'light up' the other phone jacks in your house. Just make sure your internal wiring is disconnected from the phone companies wiring (VERY important!), the junction box for this is usually located outside near the electric meter in most single family houses, in a condo or apartment it could be in a different area. It is VERY important to make sure your wiring is still not connected to the phone companies wiring, if not you could ruin your BasicTalk box and the warranty would not cover this. If your not sure about this either have a friend who is sure/ professional electrician hook this up or do not attempt.

Additionally make sure to abide by the 5 RINGING phone limit, multiple cordless phone systems with 2 or more phones (ringing or not) working off 1 base unit count as 1 ringing phone under this formula. You can have as many non-ringing WIRED phones as you want (literally!).
answered 1 year, 3 months ago
By
Waxmuseum
answer 2
The only phone service you'll have is on the one that's connected directly to the BasicTalk router. The other phone outlets in your house won't work. To have phone service in multiple rooms, purchase a multi-phone system that has a single base station (which would be connected to BasicTalk) and satellite phones that take a wireless signal from the base station. Walmart sells several that are relatively inexpensive (my local store, for instance, has one with 3 phones that goes for about $40).
answered 1 year, 3 months ago
By
Flack52
answer 3
To use BasicTalk phone service you need a high-speed internet connection, a router, and the BasicTalk box to get started. For installation instructions please refer to the installation instructions on our website - https://support.basictalk.com/app/center/technical/. You can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 1 year, 3 months ago
By
BasicTalkPhone
Question

am i able to still use my dial up internet provider

asked 1 year, 4 months ago
By
john
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
No, you'll need a high-speed internet connection such as cable or broadband.
answered 1 year, 4 months ago
By
BasicTalkPhone
answer 2
If you have a dial up modem the answer would be yes because the BasicTalk unit works off of a port on your router. If you only have a modem w/telephone connection from cable company you will need to get a router. You can buy them anyplace that sells electronic equipment and they are as low as 30 bucks. Hope this helps.
answered 1 year, 4 months ago
By
lefty585
answer 3
For Voice Over Internet Protocol you will need to have either DSL or Cable Broadband connection. I don't think there is enough bandwidth on a dial up connection. If it does work over dial-up, it may be broken or choppy sounding.
answered 1 year, 4 months ago
By
realcommonman
Question

if i have three phones in my house,do i need to buy three units??

asked 1 year, 3 months ago
By
doggy
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
You do not need more than one BasicTalk box to connect multiple phones. While you can only use one phone line with your BasicTalk account, you can use multiple phones with the service, although not more than 5. For more information please see the Support section on our website, https://support.basictalk.com/app/center/technical/
answered 1 year, 3 months ago
By
BasicTalkPhone
answer 2
If you have more than one telephone unit, only the main unit is connected to the computer. Therefore you only need ONE box. The other 2 can be plug in to the electric source.

Simple as that.
answered 1 year, 3 months ago
By
ChicagoboyRN
answer 3
buy a phone with a main base and two to four wireles unit. i plug my main base to the router and place my other units in other location
answered 1 year, 3 months ago
By
tonyeve50
Question

do i need to have internet connection?

asked 1 year, 4 months ago
By
blue
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Yes, you do need high-speed Internet service to use BasicTalk.
answered 1 year, 4 months ago
By
BasicTalkPhone
answer 2
YES, this is VOIP, it plugs directly into a router via a provided Ethernet cable, it does not go near your computer. As long as your router is turned on and you have an active internet connection you'll be talking.
answered 1 year, 4 months ago
By
realcommonman
answer 3
Yes, you require an high speed internet connection
answered 1 year, 4 months ago
By
onage
Question

does this product include long distance coverage

asked 1 year, 4 months ago
By
ladonna66
on BasicTalk Home Phone Device
3 answers
Answers
answer 1
Canada and Puerto Rico are covered as part of the unlimited calling area by this product.
answered 1 year, 4 months ago
By
lefty585
answer 2
BasicTalk offers nationwide calling throughout the U.S. as well as to Canada and Puerto Rico; outbound international calling is not offered with the BasicTalk calling plan beyond Canada and Puerto Rico
answered 1 year, 4 months ago
By
BasicTalkPhone
answer 3
Unlimited domestic calling means anyplace in the USA. Not sure if Canada is covered.
answered 1 year, 4 months ago
By
lefty585
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