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Customer Questions & Answers for
T-Mobile T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone

The compact 521 4G T-Mobile Pre-Paid Nokia Lumia Smartphone is a Windows Phone that sports a memory card slot, 5MP camera. The cell phone also has a removable battery, a 1 GHz processor, and is 4G-capable. This T-Mobile Pre-Paid Smartphone also has the ability to integrate with Xbox, Windows 8 and SkyDrive. This phone is a smart choice to connect, play games or get your daily weather, in addition to talking to friends and family.
Customer Questions & Answers:
802 Questions
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Product Details

Questions & Answers for T-Mobile T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone

Question

can this phone be use with net10 or straight talk

asked 1 year, 2 months ago
By
dgt
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
2 answers
Answers
answer 1
Straight Talk's 4G service is via T-Mobile, so, yes, the phone can be used on Straight Talk. However, there is this caveat. This phone requires a micro SIM card. Straight Talk only has full size SIM cards available. You can successfully trim a standard SIM to fit this phone. Google for this C-net article: How to cut your own micro-SIM card. It will tell you how to trim the SIM and direct you to a few cutters that do this, virtually, automatically.
answered 1 year, 2 months ago
By
RSteve
answer 2
no only on T-mobile
answered 1 year, 2 months ago
By
Viccruic
Question

Do you have to sign up for a contract with this phone?

asked 1 year, 3 months ago
By
Tricia
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
No, it is sold for prepaid.
You may use an existing t-mobile sim card (micro, not mini) or you can activate a new prepaid plan.
answered 1 year, 2 months ago
By
jpdl
answer 2
No contract needed. T-mobile has different month to month plans. I had a $50.00 plan that was very good.. Unlimited Text, Unlimited nation wide Voice, and unlimited Data... First 500 MB of that data was at 4G speed the rest will be 2G. I now have the Unlimited 4G plan (well worth it) at $70.00 month.

You can take your phone to any T-mobile store or buy the kit from Walmart and do it from home. You may need to confirm if the phone from Walmort comes with a simcard kit, I don't know...I got mine from T-mobile. T-mobile sells the Nokia 521 for $200.00 but they give you a FREE $50.00 card and it comes with a FREE simcard kit to connect...comes out to $150.00.
answered 1 year, 3 months ago
By
ShineH175
answer 3
No. It comes without a contract.
answered 1 year, 3 months ago
By
vietkey
answer 4
No this is T-Mobile. They no longer have contracts. You can go Prepaid or go Monthly with this phone. I bought it as a Prepaid and called T-Mobile for a plan. It works out better for me to put my family on a plan. It depends how much you use it. However I am under no contract committment with them. I can stop at anytime.
answered 1 year, 3 months ago
By
sammy55
Question

where do i pay my bill

asked 8 months ago
By
brenda
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
At the T-Mobile Website.
answered 8 months ago
By
Jb0we
answer 2
You can pay it online over your phone or on a landline.
answered 8 months ago
By
HotRodUSA
answer 3
You can pay your bill on line you have app on your phone put your info or go to Wal-mart and pay at customer service
answered 8 months ago
By
CoCo1975
answer 4
You can pay your bill online @ T-Mobile.com
answered 8 months ago
By
cato1971
Question

What is locked vs unlocked

asked 2 months, 1 week ago
By
Al
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Means capabilities are better when it is unlocked.
answered 2 months ago
By
NickCivin
answer 2
There is a option in settings to lock your phone with a code you select, you can turn the lock on and off any time you want.
answered 2 months ago
By
neonparrot
answer 3
Locked means it will only work with the carrier it was intended for. Unlocked means it will work with any carrier that supports the technology, and the carrier bands.

Most phones with a carrier brand on the device will be locked to that carrier. You would need to have the carrier unlock it. The only valid reason for locking a phone is to keep you under their contract. If you paid an unsubsidized price for the device, you should be allow to request an unlock code.

Keep in mind, that a phone unlocked is still confined to the technology and bands. A GSM phone will never work on a CDMA carrier. A device that has no LTE bands will only be able to connect with 2G or 3G services - no matter what the carrier says.

In the case of the 521, it will work on any GSM-2G band, and all GSM-3G bands with exception to the 900Mhz band. There is no LTE radio, and there is no support for CDMA, so it will not work on Sprint, nor Verizon.
answered 2 months ago
By
FSP412
answer 4
Locked phones can only be used on the indicated carrier's network. Unlocked phones can be used on any compatible network. Most unlocked t-mobile and att phones will work on one another's networks.
answered 2 months ago
By
BroMezzano
Question

How does WiFi Calling actually work? Does it use minutes on prepaid plan?

asked 1 year, 2 months ago
By
jen
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
@jpdl when did you purchase your phone? originally this was a firm ware update but that was awhile ago, i got my phone 3 weeks ago and in came right on the phone. at this price i doubt you can find one over a month old so all new ones should have the update
answered 1 year, 2 months ago
By
joebro29
answer 2
This phone DOES come with Wifi Calling out of the box and it works great by the way.

You can call, receive calls and send/receive SMSs via Wifi, and yes, it does use your minutes.
answered 1 year, 2 months ago
By
an anonymous customer
answer 3
Sorry but the other answer is not correct.
-First, this phone does not currently have the wifi calling feature, it *may* be added by t-mobile later in a firmware update
-Second, if the feature is added, prepaid users will ALWAYS be deducted minutes, even if you're using wifi calling. Post-paid users may or may not be deducted minutes, depending on their plan and features.
answered 1 year, 2 months ago
By
jpdl
answer 4
No, Wi-Fi calling does not use minutes. If you have a Wi-Fi network and set the Wi-Fi calling to preferred, it'll not use your minutes.
answered 1 year, 2 months ago
By
trunggau
Question

can i keep my same phone number?

asked 2 months, 2 weeks ago
By
corey
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Yes,
answered 2 months, 2 weeks ago
By
Allen429
answer 2
Yes, as long as the number you wish to transfer is eligible, you can transfer that number to your new phone. You can transfer your existing mobile number, your landline number, or your current T-Mobile number to your No Annual Contract plan during the activation process. You’ll need your phone number, along with your account number and the PIN or password to complete the transfer.
answered 2 months, 2 weeks ago
By
ryan365
answer 3
you should be able to port it over
answered 2 months, 2 weeks ago
By
dadinvc
answer 4
Yes if you port your number over to this phone before you close your other cell phone number account. Or...if you already have an account with T-Mobile they will just hook up your new sim card to your number.
answered 2 months, 2 weeks ago
By
TexasConnie
Question

Is the phone unlocked?

asked 1 year, 4 months ago
By
TG
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
The only way currently to get the phone unlocked is to use T-Mobile service and ask them for an unlock code. What is not really problem , however straight talk is good for T-Mobile and this phone will works with straight talk as well make sure you order the right SIM card for T-Mobile device and you are good to go ... however the Straight Talk plan $45 is cheaper than T-Mobile what cost $60 for the same data usage and unlimited talk after 2.6 GB you are back to 3G on both plans
answered 8 months ago
By
KASIENKA
answer 2
yes, it is unlocked. see this

http://wmpoweruser.com/nokia-lumia-521-hits-walmart-at-a-ground-breaking-129-88/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+WmPowerUser+%28WMPowerUser%29
answered 1 year, 4 months ago
By
netFanLou
answer 3
This phone is locked to T-Mobile however....the straight talk network runs on the T-Mobile so this device should work with straight talk sim cards
answered 1 year, 4 months ago
By
Keverett
answer 4
No, the Lumia 521 is locked to T-Mobile and does not feature native APN editing for use with other networks. The APN editor can be found for the device with some searching online, but unlocking requires a third party code or a minimum 60 day activation on a T-Mobile Simple Choice Plan.
answered 1 year, 4 months ago
By
Waazzupppp
Question

I already have a phone with the $30 plan. Can I just switch the number on to the Nokia Lumia 521?

asked 1 year, 3 months ago
By
Lr
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Yes, but you will need to have T-Mobile switch the SIM number over because this phone comes with/takes a mini-SIM card. The switchover was painless and free.
answered 1 year, 2 months ago
By
Boothnbren
answer 2
calling t-mobile and doing this was very easy, they let you do it every 6 months with no charge. You also can cut the larger SIM card if wanted to and use it in the 521, there are templates online for doing this, but since the phone comes with the new smaller SIM, may as well use it. Cheers.
answered 1 year, 3 months ago
By
mca1
answer 3
Yes. In fact, all you need to do is move the SIM card from your current phone into the new phone. There should be nothing else that needs to be done -- your account is tied to the SIM card and not to the phone. You can even switch back and forth between the two phones, if for some reason you want to use your old phone for a time.
answered 1 year, 3 months ago
By
mogelijk
answer 4
The Lumia 521 uses a micro-SIM card, so if your other phone uses that as well, just transfer the SIM cards and your good. If your phone has a different sized SIM card, you'll have to call T-Mobile to have the number transferred to the micro-SIM card in the Lumia 521.
answered 1 year, 3 months ago
By
AaronPM
Question

does a Nokia Lumia 900 Unlocked AT&T Windows works with straight talk?

asked 1 year, 2 months ago
By
Ernie67
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
3 answers
Answers
answer 1
Yes it will, but the data 4G LTE is much better on T-mobile network. Install Nokia Access Point app and it's automatic process to configure the phone. Straight Talk does not work too well on this phone, switches to 3G too often.
answered 1 year, 2 months ago
By
Erick003
answer 2
yes, as long as the phone isn't 4G LTE.
answered 1 year, 2 months ago
By
washley
answer 3
The phone can be unlocked to work with AT&T, T-Mobile will unlock the phone for free after you have had it active for two months. There are third parties who will unlock this phone for a charge.
answered 1 year, 2 months ago
By
turettesman
Question

Can't make wi-fi calls Nokia Lumia 521

I appreciate the answer somebody gave me regarding wi-fi calling and Walmart's Family Mobile plan, but my wi-fi calling feature is set to "on" and I'm 1 foot away from my home router/modem but my phone's wi-fi calling feature just won't enable or establish a connection. I've been to McDonald's and tapped into their wi-fi just to make sure it's not my home signal but still no wifi calling. My wi-fi calling icon will not turn green and the Family Mobile icon will not turn to the wi-fi calling icon. In short, no wi-fi calling. Does Walmart's Family Mobile support this feature? What am I doing wong?
asked 8 months ago
By
m
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
3 answers
Answers
answer 1
The answer was simple: The Walmart Family Mobile Plan does not support this feature. It won't allow access to this feature. It's not built in to the Wamart SIM card. If you you use the T-Mobile SIM card, you're ok but you won't be able to get the Walmart Family Mobile Plan.
answered 8 months ago
By
adwizard
answer 2
check your settings and use phone connection it works better.
answered 8 months ago
By
sercer
answer 3
Update your e911 settings and restart. Just ran through this.
answered 8 months ago
By
ben2959
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