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Customer Questions & Answers for
T-Mobile T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone

The compact 521 4G T-Mobile Pre-Paid Nokia Lumia Smartphone is a Windows Phone that sports a memory card slot, 5MP camera. The cell phone also has a removable battery, a 1 GHz processor, and is 4G-capable. This T-Mobile Pre-Paid Smartphone also has the ability to integrate with Xbox, Windows 8 and SkyDrive. This phone is a smart choice to connect, play games or get your daily weather, in addition to talking to friends and family.
Customer Questions & Answers:
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Questions & Answers for T-Mobile T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone

Question

Does this phone come with a store warranty if the purchase was within 15 days

I bought this phone about 11 days ago and place in the pocket and took it out holding it in hand talking on the phone the screen cracked and I just want to know can I get the phone exchange or get my refund back from my nearest WalMart store. Or, can I get it fix, and how much does it cost, and what to do to receive this.
asked 1 year, 1 month ago
By
Ann
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
1 answer
Answers
answer 1
I. would take it back to where you got it from ASAP PS. ASA HEAVENLY P. Did you get. The insurance on it I really hope that you did.The screen is about $50.bucks. depending where you live if u have cellular repair stores in your area.
answered 1 year, 1 month ago
By
Broncobryan
Question

What is locked vs unlocked

asked 3 months, 2 weeks ago
By
Al
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Means capabilities are better when it is unlocked.
answered 3 months, 1 week ago
By
NickCivin
answer 2
There is a option in settings to lock your phone with a code you select, you can turn the lock on and off any time you want.
answered 3 months, 1 week ago
By
neonparrot
answer 3
Locked means it will only work with the carrier it was intended for. Unlocked means it will work with any carrier that supports the technology, and the carrier bands.

Most phones with a carrier brand on the device will be locked to that carrier. You would need to have the carrier unlock it. The only valid reason for locking a phone is to keep you under their contract. If you paid an unsubsidized price for the device, you should be allow to request an unlock code.

Keep in mind, that a phone unlocked is still confined to the technology and bands. A GSM phone will never work on a CDMA carrier. A device that has no LTE bands will only be able to connect with 2G or 3G services - no matter what the carrier says.

In the case of the 521, it will work on any GSM-2G band, and all GSM-3G bands with exception to the 900Mhz band. There is no LTE radio, and there is no support for CDMA, so it will not work on Sprint, nor Verizon.
answered 3 months, 1 week ago
By
FSP412
answer 4
Locked phones can only be used on the indicated carrier's network. Unlocked phones can be used on any compatible network. Most unlocked t-mobile and att phones will work on one another's networks.
answered 3 months, 1 week ago
By
BroMezzano
Question

Do you have to sign up for a contract with this phone?

asked 1 year, 4 months ago
By
Tricia
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
No, it is sold for prepaid.
You may use an existing t-mobile sim card (micro, not mini) or you can activate a new prepaid plan.
answered 1 year, 3 months ago
By
jpdl
answer 2
No contract needed. T-mobile has different month to month plans. I had a $50.00 plan that was very good.. Unlimited Text, Unlimited nation wide Voice, and unlimited Data... First 500 MB of that data was at 4G speed the rest will be 2G. I now have the Unlimited 4G plan (well worth it) at $70.00 month.

You can take your phone to any T-mobile store or buy the kit from Walmart and do it from home. You may need to confirm if the phone from Walmort comes with a simcard kit, I don't know...I got mine from T-mobile. T-mobile sells the Nokia 521 for $200.00 but they give you a FREE $50.00 card and it comes with a FREE simcard kit to connect...comes out to $150.00.
answered 1 year, 4 months ago
By
ShineH175
answer 3
No. It comes without a contract.
answered 1 year, 4 months ago
By
vietkey
answer 4
No this is T-Mobile. They no longer have contracts. You can go Prepaid or go Monthly with this phone. I bought it as a Prepaid and called T-Mobile for a plan. It works out better for me to put my family on a plan. It depends how much you use it. However I am under no contract committment with them. I can stop at anytime.
answered 1 year, 4 months ago
By
sammy55
Question

How does WiFi Calling actually work? Does it use minutes on prepaid plan?

asked 1 year, 3 months ago
By
jen
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
@jpdl when did you purchase your phone? originally this was a firm ware update but that was awhile ago, i got my phone 3 weeks ago and in came right on the phone. at this price i doubt you can find one over a month old so all new ones should have the update
answered 1 year, 3 months ago
By
joebro29
answer 2
This phone DOES come with Wifi Calling out of the box and it works great by the way.

You can call, receive calls and send/receive SMSs via Wifi, and yes, it does use your minutes.
answered 1 year, 3 months ago
By
an anonymous customer
answer 3
Sorry but the other answer is not correct.
-First, this phone does not currently have the wifi calling feature, it *may* be added by t-mobile later in a firmware update
-Second, if the feature is added, prepaid users will ALWAYS be deducted minutes, even if you're using wifi calling. Post-paid users may or may not be deducted minutes, depending on their plan and features.
answered 1 year, 3 months ago
By
jpdl
answer 4
No, Wi-Fi calling does not use minutes. If you have a Wi-Fi network and set the Wi-Fi calling to preferred, it'll not use your minutes.
answered 1 year, 3 months ago
By
trunggau
Question

Is the phone unlocked?

asked 1 year, 5 months ago
By
TG
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
The only way currently to get the phone unlocked is to use T-Mobile service and ask them for an unlock code. What is not really problem , however straight talk is good for T-Mobile and this phone will works with straight talk as well make sure you order the right SIM card for T-Mobile device and you are good to go ... however the Straight Talk plan $45 is cheaper than T-Mobile what cost $60 for the same data usage and unlimited talk after 2.6 GB you are back to 3G on both plans
answered 9 months ago
By
KASIENKA
answer 2
yes, it is unlocked. see this

http://wmpoweruser.com/nokia-lumia-521-hits-walmart-at-a-ground-breaking-129-88/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+WmPowerUser+%28WMPowerUser%29
answered 1 year, 5 months ago
By
netFanLou
answer 3
This phone is locked to T-Mobile however....the straight talk network runs on the T-Mobile so this device should work with straight talk sim cards
answered 1 year, 5 months ago
By
Keverett
answer 4
No, the Lumia 521 is locked to T-Mobile and does not feature native APN editing for use with other networks. The APN editor can be found for the device with some searching online, but unlocking requires a third party code or a minimum 60 day activation on a T-Mobile Simple Choice Plan.
answered 1 year, 5 months ago
By
Waazzupppp
Question

I already have a phone with the $30 plan. Can I just switch the number on to the Nokia Lumia 521?

asked 1 year, 4 months ago
By
Lr
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Yes, but you will need to have T-Mobile switch the SIM number over because this phone comes with/takes a mini-SIM card. The switchover was painless and free.
answered 1 year, 3 months ago
By
Boothnbren
answer 2
calling t-mobile and doing this was very easy, they let you do it every 6 months with no charge. You also can cut the larger SIM card if wanted to and use it in the 521, there are templates online for doing this, but since the phone comes with the new smaller SIM, may as well use it. Cheers.
answered 1 year, 4 months ago
By
mca1
answer 3
Yes. In fact, all you need to do is move the SIM card from your current phone into the new phone. There should be nothing else that needs to be done -- your account is tied to the SIM card and not to the phone. You can even switch back and forth between the two phones, if for some reason you want to use your old phone for a time.
answered 1 year, 4 months ago
By
mogelijk
answer 4
The Lumia 521 uses a micro-SIM card, so if your other phone uses that as well, just transfer the SIM cards and your good. If your phone has a different sized SIM card, you'll have to call T-Mobile to have the number transferred to the micro-SIM card in the Lumia 521.
answered 1 year, 4 months ago
By
AaronPM
Question

where do i pay my bill

asked 9 months ago
By
brenda
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
At the T-Mobile Website.
answered 9 months ago
By
Jb0we
answer 2
You can pay it online over your phone or on a landline.
answered 9 months ago
By
HotRodUSA
answer 3
You can pay your bill on line you have app on your phone put your info or go to Wal-mart and pay at customer service
answered 9 months ago
By
CoCo1975
answer 4
You can pay your bill online @ T-Mobile.com
answered 9 months ago
By
cato1971
Question

can i keep my same phone number?

asked 3 months, 3 weeks ago
By
corey
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
4 answers
Answers
answer 1
Yes,
answered 3 months, 3 weeks ago
By
Allen429
answer 2
Yes, as long as the number you wish to transfer is eligible, you can transfer that number to your new phone. You can transfer your existing mobile number, your landline number, or your current T-Mobile number to your No Annual Contract plan during the activation process. You’ll need your phone number, along with your account number and the PIN or password to complete the transfer.
answered 3 months, 3 weeks ago
By
ryan365
answer 3
you should be able to port it over
answered 3 months, 3 weeks ago
By
dadinvc
answer 4
Yes if you port your number over to this phone before you close your other cell phone number account. Or...if you already have an account with T-Mobile they will just hook up your new sim card to your number.
answered 3 months, 3 weeks ago
By
TexasConnie
Question

does the phone come with a t-mobile sim card?

asked 1 year, 5 months ago
By
pippo
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
3 answers
Answers
answer 1
Yes. Both the microSIm card and an Activation code.
answered 1 year, 5 months ago
By
rpertusio
answer 2
Yes. In the box is a microSIM card for T-Mobile (with an activation code).

You can activate a plan online at TMobile, including the $30 plan for 100 mins + Unlimited Text + Unlimited Data (5GB of it at high speed). $30 plan is for new activations only-- but you might be able to beg TMobile customer service if you're an existing customer.

Lastly, you can put in other TMobile SIMs (if you are upgrading your phone#. It's a microSIM, so if you have a 'bigger' SIM card in your old phone, you can simply cut it down to size #or take it to a Tmobile store and they should punch it down to the small size#.
answered 1 year, 5 months ago
By
rpertusio
answer 3
The one from the HSN comes with micro sim card activation KIT
answered 1 year, 5 months ago
By
MMD64
Question

Apps

I am wanting to purchase the 521, but as i know it doesnt have the same apps as itunes or google play. I am just windering does it have any decent free games?
asked 7 months ago
By
hueball
on T-Mobile Pre-Paid Nokia Lumia 521 4G Smartphone
3 answers
Answers
answer 1
This phone is a really good business tool and has a few downloadable free games. The really good ones will cost a few bucks. The android based phones have much more fun stuff on them than this one out of the box. This one is much better if you use it for work IMHO.
answered 7 months ago
By
an anonymous customer
answer 2
I personally don't think so. They are low quality apps, and definitely knock-off versions of the apps and games that are offered through itunes.
answered 7 months ago
By
LoLo24
answer 3
I think it has lots of great free games! Everyone has different preferences, so you might not like the games I like. But some of the free games I have on mine are Tetris Blitz, Wordament, 4pics 1word, 7 Little Words, Flow Free, and Hangman. I've seen lots of others, like texas hold 'em, minion rush, flappyfish, and hill climb racing (which I have for my Kindle Fire and LOVE). Hope this helps you! :)
answered 7 months ago
By
an anonymous customer
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