Search Product Q&A

Looking for Answers about FreedomPop FreedomPop Spot Photon Mobile 4G Hotspot?

ACCESSORIES(Q:48535 A:82338)
APPLIANCES AND STORAGE(Q:25321 A:73734)
AUDIO VIDEO(Q:17707 A:35489)
BABY CARE(Q:5294 A:16746)
BABY GEAR(Q:8937 A:25081)
BABY NURSERY(Q:9964 A:22842)
BEAUTY(Q:11628 A:26747)
BED AND BATH(Q:13801 A:30373)
BIKES AND RIDE ONS(Q:16829 A:37159)
BOOKS(Q:2292 A:2393)
BOYS TOYS MUSIC AND GAMES(Q:6428 A:7051)
CAMERAS AND CAMCORDERS(Q:7285 A:13373)
COMPUTERS(Q:4877 A:10745)
FITNESS(Q:12223 A:33047)
FOOD(Q:16715 A:11656)
FURNITURE(Q:63187 A:157094)
GIRLS TOYS AND ACTIVITIES(Q:4689 A:13150)
HEALTH AND WELLNESS(Q:19100 A:29509)
HOME DECOR(Q:19661 A:34092)
HOME IMPROVEMENT(Q:31204 A:50040)
HOUSEHOLD(Q:7452 A:10579)
JEWELRY(Q:11759 A:11819)
KIDS APPAREL(Q:1070 A:2983)
KITCHEN AND DINING(Q:30091 A:86863)
MENS APPAREL(Q:2937 A:8562)
MOVIES(Q:5353 A:9342)
MUSIC(Q:815 A:1013)
NON APPAREL(Q:4766 A:7289)
OFFICE SUPPLY AND CRAFTS(Q:18226 A:24412)
OUTDOOR LIVING(Q:29118 A:47129)
OUTDOOR PLAY(Q:12290 A:28688)
OUTDOOR SPORTS(Q:33242 A:59430)
PETS(Q:9556 A:17998)
PHOTO OUTLAB(Q:10 A:0)
PORTABLE ELECTRONICS(Q:9037 A:22524)
PRESCHOOL AND LEARNING(Q:3496 A:8095)
SEASONAL AND CELEBRATIONS(Q:5322 A:6396)
SPORTS EQUIPMENT(Q:7178 A:11205)
TIRES AND AUTOMOTIVE(Q:30734 A:29362)
TV(Q:7517 A:20042)
VIDEO GAMES(Q:9182 A:18508)
WIRELESS(Q:28188 A:42501)
WIRELESS DEVICES PRE PAID(Q:27635 A:42078)
APPLE IPHONE(Q:894 A:1081)
NO CONTRACT BROADBAND(Q:874 A:1817)
NO CONTRACT PHONES(Q:10857 A:16529)
REFURBISHED(Q:1132 A:2373)
SIM CARDS(Q:949 A:791)
UNLOCKED PHONES(Q:4477 A:4329)
VOIP HOMEPHONE SERVICE(Q:1603 A:3704)
WALMART FAMILY MOBILE(Q:863 A:916)
WIRELESS SERVICES(Q:233 A:227)
WOMENS APPAREL(Q:6103 A:23844)
Most Recent Questions
Recent Question:
Can I use it in my moving vehicle if I am in a Verizon Wireless coverage area?
Recent Question:
do i need cable internet to use this
Recent Question:
Will this work with mac computer or iPad mini or regular iPad
Recent Question:
I have been unable to get it to connect to the internet for three days
Recent Question:
what is a flexible data card and how many would a user need?
Questions with Most Recent Answers
Question:
do i need cable internet to use this
Question:
Can I use it in my moving vehicle if I am in a Verizon Wireless coverage area?
Question:
I have been unable to get it to connect to the internet for three days
Question:
I have the exact device by another company can I change to your plan?
Question:
Can You Use Skype or Any Other Streaming Services With This?
FreedomPop Spot Photon Mobile 4G Hotspot

Customer Questions & Answers for
FreedomPop Spot Photon Mobile 4G Hotspot

The FreedomPop Spot Photon Mobile 4G Hotspot is the world's smallest 4G hotspot that fits in the palm of your hand. Connect all your mobile devices to the Internet including your smartphone, laptop, tablet or other wireless devices on the go with the super compact Freedom Spot Photon. And best of all, you get 100 percent free high-speed Internet on any device, anywhere with FreedomPop. Just turn it on and our high speed network allows you to share photos, stream video and music, play online games, surf the web and check your Facebook page instantly. FreedomPop's wireless Internet network delivers speeds up to 12Mbps so you can stream HD videos from websites like Netflix without annoying pauses or breaks to maximize your experience online. FreedomPop Spot Photon Mobile 4G Hotspot is the nation's first wireless internet provider committed to delivering 100 percent free high-speed Internet to its customers on any device, anywhere.
Customer Questions & Answers:
18 Questions
 | 
20 Answers
Overall Rating:
1 out of 5
1
out of
5
Product Details

Questions & Answers for FreedomPop FreedomPop Spot Photon Mobile 4G Hotspot

Question

How do I know it works in my area?

asked 10 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Erin,

You can check out the complete coverage map here: http://coverage.sprint.com/. Since we are now on the nationwide Sprint network, our devices will connect anywhere their service is available.
answered 10 months ago
By
FreedomPop
Question

what are data charges after free amount is used

asked 10 months ago
By
bc
on FreedomPop Spot Photon Mobile 4G Hotspot
2 answers
Answers
answer 1
I couldn't find this info but finally got this email from FreedomPop:

Kevin (FreedomPop Customer Support)

Sep 19 07:34 am (PDT)

John,

The Burst is a completely wireless router/modem that allows you to connect up to 10 devices via its private WiFi network and also has an Ethernet port in the back for a LAN connection. The Burst will give you up to 80% cheaper rates than other home internet providers, and you are guaranteed 1GB of free data every month for life with this device. We also have a variety of data paid data plans starting at under $10 a month and going up to 10GB a month, the data plan pricing is as follows:

FREE - 1GB/month at 1.5 Mbps
Basic - $9.99/month - 5GB/month at 1.5Mbps
Faster - $14.99/month - 10GB/month at 3Mbps
Fastest - $18.99/month - 10GB/month at 8Mbps

Mobile 4G devices:

1GB - $9.99
2GB - $17.99
4GB - $28.99
5GB - $34.99
10GB - $59.99

Mobile 3G/4G devices:

-4G with 3G Fallback-
500MBs $3.99/mo
2GBs $19.99/mo
3GBs $28.99/mo
4GBs $34.99/mo
5GBs $39.99/mo
10GBs $89.99/mo

All of these prices are included on our website at freedompop.com
answered 9 months ago
By
MagicJC
answer 2
Pay-as-you-go coverage is $0.01-0.02 per MB, but you also always have the option of upgrading your data plan which is often a more affordable alternative.
answered 10 months ago
By
FreedomPop
Question

Does the "FreedomPop Spot Photon Mobile 4G Hotspot" cover Haiti?

for instance, i wanna travel to Haiti, and want to know if this device will be able to get me connected still since the description says anywhere!
asked 10 months ago
By
Fally
on FreedomPop Spot Photon Mobile 4G Hotspot
2 answers
Answers
answer 1
Hi Fally,

We do not have any immediate plans for coverage in Haiti, but that will likely change as our company continues to grow. Hope this helps!
answered 10 months ago
By
FreedomPop
answer 2
FreedomPop's website coverage map shows USA only and currently only certain areas in USA.

I didn't see anything at all about International coverage.
answered 10 months ago
By
Canopyfan2
Question

Just Want To Be Clear

Since I can't get 4G in my area (or the areas where I travel most), and I have to opt for a 3G device, then I have to pay $20/mo for the service? It's not a completely bad deal, but I just want to be sure.
asked 10 months ago
By
Funky-Rat
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Yes, you are correct. If you do not have access to 4G you will need to purchase a device that is 3G capable. You will still have the option of the free 4G plan, but our 3G access plans begin at $3.99/mo.
answered 10 months ago
By
FreedomPop
Question

will it work as 3G?

asked 10 months ago
By
jingles51
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
The Photon and all the devices available on walmart.com at this time are 4G WiMAX capable only. No 3G.
answered 10 months ago
By
FreedomPop
Question

How do you explain WiMAX versus other types of coverage?

WiMax wirelessly repeats the signal from the carrier to the users device. WiMax is the equivalent of the telephone wire that goes from the companies pole to the users residence.

Is that correct? If not, what is WiMax?
asked 10 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hi Erin,

WiMAX is not really the equivalent of running a telephone wire. It's actually quite the opposite, delivering service via wireless technologies. Here is a great article that briefly explains what WiMax is and it's comparison to other types of 4G coverage. http://bit.ly/IYGSsx
answered 10 months ago
By
FreedomPop
Question

will I have a monthly bill for this device?

asked 9 months ago
By
Lee
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
If you choose one of our larger data plans, there will be a monthly cost. Our 500MB 4G plan is 100% free, so there is no monthly cost.
answered 9 months ago
By
FreedomPop
Question

Sprint network?

asked 10 months ago
By
jingles51
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hey Jingles,

Our devices do operate on the Sprint LTE and 3G/4G WiMax networks. You can view a map of the full coverage areas that our devices work in here: coverage.sprint.com
answered 10 months ago
By
FreedomPop
Question

Is a require a credit card for service?

asked 10 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hi Erin,

We do require a credit card on file for service in the event that you want to continue service uninterrupted.
answered 10 months ago
By
FreedomPop
Question

FreedomPop vs. Internet On the Go vs. TruConnect prepaid

asked 10 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Unlike our competitors, we offer a completely free no-contract monthly service with no access fees or cancellation fees.
answered 10 months ago
By
FreedomPop
1 of 2 total pages