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Most Recent Questions
Recent Question:
How many data cards can I purchase?
Recent Question:
Will it work outside the United States?
Recent Question:
do the cards roll over and do they expire
Recent Question:
Can I purchase a Truconnect unit and use the walmart internet to go refill cards. Walmart is out of stock for the hotspot unit, but its manufacturer
Questions with Most Recent Answers
Question:
Is there any way to configure the unit to only allow ONE connection?
Question:
Does the hotspot connect to a desktop computer ?
Question:
Will it work with a Samsung Galaxy Note 10.1 2014.
Question:
Does Internet On The Go come with a charger?
Question:
How many data cards can I purchase?
FreedomPop Spot Photon Mobile 4G Hotspot

Customer Questions & Answers for
FreedomPop Spot Photon Mobile 4G Hotspot

The FreedomPop Spot Photon Mobile 4G Hotspot is the world's smallest 4G hotspot that fits in the palm of your hand. Connect all your mobile devices to the Internet including your smartphone, laptop, tablet or other wireless devices on the go with the super compact Freedom Spot Photon. And best of all, you get 100 percent free high-speed Internet on any device, anywhere with FreedomPop. Just turn it on and our high speed network allows you to share photos, stream video and music, play online games, surf the web and check your Facebook page instantly. FreedomPop's wireless Internet network delivers speeds up to 12Mbps so you can stream HD videos from websites like Netflix without annoying pauses or breaks to maximize your experience online. FreedomPop Spot Photon Mobile 4G Hotspot is the nation's first wireless internet provider committed to delivering 100 percent free high-speed Internet to its customers on any device, anywhere.
Customer Questions & Answers:
18 Questions
 | 
20 Answers
Overall Rating:
1 out of 5
1
out of
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Product Details

Questions & Answers for FreedomPop FreedomPop Spot Photon Mobile 4G Hotspot

Question

How do I know it works in my area?

asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Erin,

You can check out the complete coverage map here: http://coverage.sprint.com/. Since we are now on the nationwide Sprint network, our devices will connect anywhere their service is available.
answered 7 months ago
By
FreedomPop
Question

what are data charges after free amount is used

asked 7 months ago
By
bc
on FreedomPop Spot Photon Mobile 4G Hotspot
2 answers
Answers
answer 1
I couldn't find this info but finally got this email from FreedomPop:

Kevin (FreedomPop Customer Support)

Sep 19 07:34 am (PDT)

John,

The Burst is a completely wireless router/modem that allows you to connect up to 10 devices via its private WiFi network and also has an Ethernet port in the back for a LAN connection. The Burst will give you up to 80% cheaper rates than other home internet providers, and you are guaranteed 1GB of free data every month for life with this device. We also have a variety of data paid data plans starting at under $10 a month and going up to 10GB a month, the data plan pricing is as follows:

FREE - 1GB/month at 1.5 Mbps
Basic - $9.99/month - 5GB/month at 1.5Mbps
Faster - $14.99/month - 10GB/month at 3Mbps
Fastest - $18.99/month - 10GB/month at 8Mbps

Mobile 4G devices:

1GB - $9.99
2GB - $17.99
4GB - $28.99
5GB - $34.99
10GB - $59.99

Mobile 3G/4G devices:

-4G with 3G Fallback-
500MBs $3.99/mo
2GBs $19.99/mo
3GBs $28.99/mo
4GBs $34.99/mo
5GBs $39.99/mo
10GBs $89.99/mo

All of these prices are included on our website at freedompop.com
answered 6 months ago
By
MagicJC
answer 2
Pay-as-you-go coverage is $0.01-0.02 per MB, but you also always have the option of upgrading your data plan which is often a more affordable alternative.
answered 7 months ago
By
FreedomPop
Question

Does the "FreedomPop Spot Photon Mobile 4G Hotspot" cover Haiti?

for instance, i wanna travel to Haiti, and want to know if this device will be able to get me connected still since the description says anywhere!
asked 7 months ago
By
Fally
on FreedomPop Spot Photon Mobile 4G Hotspot
2 answers
Answers
answer 1
Hi Fally,

We do not have any immediate plans for coverage in Haiti, but that will likely change as our company continues to grow. Hope this helps!
answered 7 months ago
By
FreedomPop
answer 2
FreedomPop's website coverage map shows USA only and currently only certain areas in USA.

I didn't see anything at all about International coverage.
answered 7 months ago
By
Canopyfan2
Question

will it work as 3G?

asked 7 months ago
By
jingles51
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
The Photon and all the devices available on walmart.com at this time are 4G WiMAX capable only. No 3G.
answered 7 months ago
By
FreedomPop
Question

Info states it's Windows and MAC compatible, also states it works with any WIFI device. So it works with Android tablets and phones?

asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hey Erin,

As long as the tablets and phones are wifi enabled you will be able to connect to the web with this device no problem.
answered 7 months ago
By
FreedomPop
Question

Sprint network?

asked 7 months ago
By
jingles51
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hey Jingles,

Our devices do operate on the Sprint LTE and 3G/4G WiMax networks. You can view a map of the full coverage areas that our devices work in here: coverage.sprint.com
answered 7 months ago
By
FreedomPop
Question

Is a require a credit card for service?

asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hi Erin,

We do require a credit card on file for service in the event that you want to continue service uninterrupted.
answered 7 months ago
By
FreedomPop
Question

FreedomPop vs. Internet On the Go vs. TruConnect prepaid

asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Unlike our competitors, we offer a completely free no-contract monthly service with no access fees or cancellation fees.
answered 7 months ago
By
FreedomPop
Question

Is it true that when you reach 400 MB of free data that they bill your credit card to top up $19.99?

Is that true? Or do they just deactivate when all 500MB are used? Or do they charge the per/mb fee? Trying to understand all of this. Their website has a lot of info but how does it relate to the Walmart product?
asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Not true. We do not top up accounts in increments of $19.99. We believe that you may have mixed up automatic top up with our 4G/3G 2GB data plan that is $19.99.

We offer an optional top-up service so users can continue using browsing the web without interruption should they exceed their data limit, but you can opt out of the automatic service at anytime through your online account with us. If you opt out, you can still manually add funds to your account so that you can continue service at any time.
answered 7 months ago
By
FreedomPop
Question

What happens when you get to 500MB?

asked 7 months ago
By
erin
on FreedomPop Spot Photon Mobile 4G Hotspot
1 answer
Answers
answer 1
Hi Erin,

As you near the data threshold, you can choose to manually add funds to your account to ensure your service will go on uninterrupted. Another option is to activate our automatic top-up service which will automatically add funds to your account to keep your service connected. If you choose to opt out of the top-ups and do not wish to add additional funds manually, then your service will simply be suspended until your monthly cycle renews. Hope this clears things up for you!
answered 7 months ago
By
FreedomPop
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