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Most Recent Questions
Recent Question:
Will your cable box, game systems be okay so near the warmth?
Recent Question:
What type of wood is used in making this fireplace?
Recent Question:
What is the actual fireplace INSERT size?
Questions with Most Recent Answers

Customer Questions & Answers for
Better Homes and Gardens Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown

Create the perfect place for your TV with the Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown. This electric fireplace entertainment center will fit most flat panel TVs up to 45-inches and up to 100-pounds. The fireplace will heat up to 400-square-feet at 4,600-BTUs-per-hour. It has four flame level settings, including a no flame setting, too. It also has a 20-degree temperature control with sleep timer, and a remote control that allows you to change the fireplace settings from anywhere in the room. It features two side compartments that can be used to store media items, and the front features two shelves where you can store your cable box, DVD player, game players, or other items. The Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown comes with a one-year warranty.
Customer Questions & Answers:
85 Questions
 | 
235 Answers
Overall Rating:
4.643 out of 5
4.6
out of
5
Product Details

Questions & Answers for Better Homes and Gardens Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown

Question

can you have flame with no heat, what colors are used in the flame?

model bh53-084-899-02
asked 1 year ago
By
scooter
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
3 answers
Answers
answer 1
Yes you can have flame with no heat. And there is 3 flame heights or you can just have the logs glow like embers. The flames are orange and yellow.They are pretty realistic.
answered 1 year ago
By
kay4551
answer 2
Flames with or without heat. Primarily orange with a touch 0f red and blue mixed in,
answered 1 year ago
By
Trucker996
answer 3
Yes. The colors are orange and yellow. The "wood" glows as if it were real fire wood.
answered 1 year ago
By
MrLightEyez
Question

Does the heater have a blower / fan on it?

asked 11 months ago
By
BK
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
7 answers
Answers
answer 1
yes it does.
answered 10 months ago
By
leasl
answer 2
yes. Fan/heater operates when heat mode is on only. Unit can be used without heat and still get the fire view effects. When heat is not on, no fan will blow. Also, heat and fan are controlled by thermostat settings that you can change.
answered 10 months ago
By
leasl
answer 3
Blower works until room reaches set temperature setting, there is and option to let it run continually
answered 11 months ago
By
advrdv
answer 4
Yes, the heater does have a built-in blower/fan.
answered 11 months ago
By
Mandy10
answer 5
yes
answered 11 months ago
By
Pollypix
answer 6
Yes it does
answered 11 months ago
By
RTLSR
answer 7
Yes one speed though
answered 11 months ago
By
handyman55
Question

Does it need a two prong or 3 prong outlet?

Old house only has two prong.
asked 11 months ago
By
Jise
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
6 answers
Answers
answer 1
Two prongs.
answered 10 months ago
By
Ilajean
answer 2
This unit has a 3 prong plug
answered 10 months ago
By
LASReviewer
answer 3
recommend you use a grounded three prong receptacle for safety. The unit ac plug is a three prong male. 120 volts
answered 10 months ago
By
leasl
answer 4
3 prong
answered 10 months ago
By
Lynver
answer 5
3 prong, I would suggest a 3 to 2 prong adapter to put on the end of the cord, just follow instructions to propery ground the plug. Very easy to do...
answered 10 months ago
By
tcrs
answer 6
Yes it does have a 3 prong plug. Might be able to use those lil conversion plugs.
answered 11 months ago
By
MidnightAngel
Question

Can you view the fireplace without having the heat turned on? Is the wood real?

asked 11 months ago
By
Debbie
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
6 answers
Answers
answer 1
You can view the fireplace without the heat.
answered 10 months ago
By
Ilajean
answer 2
It's fibragated (sp?) wood but looks great. Yes, you can have the "fireplace" on without having the heat on.
answered 10 months ago
By
an anonymous customer
answer 3
FIREPLACE DOES FUNCTION WITH OR WITHOUT HEAT IN ALL THE FLAME LEVEL SETTINGS, SO YES YOU CAN VIEW THE FLAMES WITH NO HEAT.

THE WOOD IS SIMULATED WITH A VERY REAL LOOK.
answered 10 months ago
By
leasl
answer 4
Yes you can and no the wood isn't real at least I dont think it is.
answered 11 months ago
By
MidnightAngel
answer 5
YES YOU CAN . THE WOOD NOT REAL BUT IT LOOKS VERY NICE.
answered 11 months ago
By
STEELERFANZ
answer 6
Wood is not real. It's an electric fireplace. I believe the heat can be turned off. There is a 20 degree temperature range (can be set somewhere between 65 and 85 degrees).
answered 11 months ago
By
GreenLibra
Question

does it plug into a regular wall outlet? Model BH53-084-899-02

asked 11 months ago
By
roxie
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
Yes.
answered 10 months ago
By
Ilajean
answer 2
Yup, just a regular wall outlet.
answered 10 months ago
By
an anonymous customer
answer 3
yes, standard 120 volt three prong wall outlet
answered 10 months ago
By
leasl
answer 4
yes it does
answered 11 months ago
By
PBPA
answer 5
Yes
answered 11 months ago
By
celophane
Question

does this fireplace come with a remote

asked 11 months ago
By
Debbie
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
Yup, it comes with a tiny remote that works all features.
answered 10 months ago
By
an anonymous customer
answer 2
Yes, remote with battery included
answered 10 months ago
By
leasl
answer 3
Yes it comes with a remote.
answered 11 months ago
By
MidnightAngel
answer 4
Yes
answered 11 months ago
By
sidekik2u
answer 5
Yes.
answered 11 months ago
By
GreenLibra
Question

size of tv

Will a 46-47 inch tv fit on this?
asked 11 months ago
By
minnie
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
yes, but may extend past left and right edge of top shelf, unit designed for tv up to 100 lbs and 45".
answered 10 months ago
By
leasl
answer 2
It will physically fit, but may be right at top shelf edge or over just a little. Unit is designed for up to 45" 100 lb tv. Top shelf is 44" wide.
answered 10 months ago
By
leasl
answer 3
i have a 46 fits great
answered 11 months ago
By
advrdv
answer 4
Box says up to a 45" flat screen, up to 100 lbs. I saw it with a 32" on it, and there was plenty of room left. I wouldn't push it though.
answered 11 months ago
By
calluna13
answer 5
Yes, we just bought a new 47" smart led and it fits perfectly on the unit
answered 11 months ago
By
Decemberwarm
Question

can you have flame oing with no heat? model # FP26-1A

asked 11 months ago
By
cinny
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
absolutely, and there are 4 flames setting levels, with or without heat.
answered 10 months ago
By
leasl
answer 2
Yes, the flame will work without heat
answered 11 months ago
By
advrdv
answer 3
Yes
answered 11 months ago
By
Kate0494
answer 4
Yes, you can turn on flame only.
answered 11 months ago
By
SusieP52
answer 5
Yes you can, you can even adjust the flames to high or low
answered 11 months ago
By
Decemberwarm
Question

Blower defective?

I just received this fireplace as a Christmas gift and as a piece of furniture I love it. It is beautiful. My only concern is, the blower doesn't put out any heat! I am wondering if there is something wrong with mine. Can anyone tell me if yours is similar? I can't feel any heat blowing on my hand when placing it just 3 inches away. Thanks.
asked 10 months ago
By
Tracy
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
You have to set the thermostat to a higher temp than the room is and you will feel heat from the vent while it is reaching the temp you set, then it will cut off until your room temp drops again.
answered 10 months ago
By
Ilajean
answer 2
There must be something wrong with yours. After setting the temperature to what it is that you want it should blow the warm air right above the glass on the front. Mine gives off great heat and heats my entire studio apartment.
answered 10 months ago
By
an anonymous customer
answer 3
Unit is operable with heat or without heat, the blower will only function with the heat on setting.

Contact for service or questions is
Whalen Furniture, Whalen Customer Service
By phone:
866-942-5362
Monday - Friday, 8:30 am - 4:30 pm (PST)
email is: http://www.whalenstyle.com/pages/Customer%20Care
answered 10 months ago
By
leasl
answer 4
Ours puts out very nice heat...I would check into this further.
answered 10 months ago
By
Airomat
answer 5
Have you followed all the instructions in your booklet (if you even got a booklet)? Still can"t get the blower to work? My blower works fine when I follow the instructions but then after about 5 minutes it goes into emergency mode and I have to unplug it. I would contact the company.
answered 10 months ago
By
Lynver
Question

Does this require any type vent for the heater?

asked 10 months ago
By
da
on Better Homes and Gardens Media Electric Fireplace Ashwood Road, Brown
5 answers
Answers
answer 1
No, this fireplace is 100% electric with a blower. It does not require a vent for the heater.
answered 3 weeks, 6 days ago
By
Consumer7808
answer 2
No, no vent is required.
answered 7 months ago
By
SashaTexas
answer 3
None needed.
answered 10 months ago
By
Louisville2
answer 4
No it does not! All you have to do is plug it in.
answered 10 months ago
By
Ilajean
answer 5
No, it doesn't.
answered 10 months ago
By
Gartie
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