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Most Recent Questions

Customer Questions & Answers for
Straight Talk Straight Talk Alcatel 392G Prepaid Cell Phone

This 392G Straight Talk Prepaid Cell Phone features a 2MP camera, external caller ID and a hands-free speakerphone. This fully Bluetooth-capable phone comes in a sleek design and has a standby battery life of up to 11 days from a full charge or 3.8 hours of talk time. The Alcatel cell phone comes with a battery, a charger and an activation card.
Customer Questions & Answers:
43 Questions
 | 
47 Answers
Overall Rating:
3.522 out of 5
3.5
out of
5
Product Details

Questions & Answers for Straight Talk Straight Talk Alcatel 392G Prepaid Cell Phone

Question

How do you change the time since it doesn't automatically change?

The time just changed around the U.S.A. and this phone did not auto update and there is no setting in the phone to change the time. Do I just keep it in my mind that the clock on this phone will be off until the next time change?
asked 8 months ago
By
Kel
on Straight Talk Alcatel 392G Prepaid Cell Phone
4 answers
Answers
answer 1
If the time does not automatically adjust after re-booting the phone, you can manually set the time by navigating from the Main menu to Settings. From Settings, select Phone Settings, then Date and Time. From this menu, you can also adjust the settings to allow for automatic updating for Daylight Saving Time.
answered 7 months ago
By
CommunityAnswer
answer 2
My apologies for not being helpful. All the phones I've owned have changed times automatically by the network but I guess it was on the default settings is why they did change for DST and Time Zones.

Now that I look at my current phone and look at the manual for your phone, I see that there is a DST setting (like I say, it must be the default on all the phones I have owned because I never remember going in and setting the DST setting).

For your phone from page 37 of your User Manual, here is how to navigate to the DST setting:

Setting the Date and Time-

Allows you to set the date and time in 12H or
24H format.

You can also set the daylight saving adjustment.

From the main menu, select Settings > Phone
settings > Date and time.

Here's the User Manual if you've lost yours (copy-and-paste ...in a PDF file):

http://theinformr.com/upload/manuals/alcatel-a392g-manual.pdf
answered 8 months ago
By
richardarr
answer 3
My apologies for not being helpful. All the phones I've owned have changed times automatically by the network but I guess it was on the default settings is why they did change for DST and Time Zones for me.

Now that I look at my current phone and look at the manual for your phone, I see that there is a DST setting (like I say, it must be the default on all the phones I have owned because I never remember going in and setting the DST setting).

For your phone from page 37 of your User Manual, here is how to navigate to the DST setting:

Setting the Date and Time-

Allows you to set the date and time in 12H or
24H format.

You can also set the daylight saving adjustment.

From the main menu, select Settings > Phone
settings > Date and time.

Here's the User Manual if you've lost yours (copy-and-paste ...in a PDF file):

http://theinformr.com/upload/manuals/alcatel-a392g-manual.pdf
answered 8 months ago
By
richardarr
answer 4
The time should be a function of the carrier. You shouldn't have to adjust it yourself. It will adjust itself through the signal it's receiving. It will adjust to DST and will also adjust itself as you travel through time zones in the U.S.

If it still hasn't changed, try rebooting the phone.
answered 8 months ago
By
richardarr
Question

We get LOUD weather alerts we didn't ask for. How can we turn them off?

The Alcatel phone is new and set up for voice calls only, no browser, nothing else at all. Why do we get these alerts? We can't find out how to turn them off.
asked 6 months ago
By
PatOfLouisiana
on Straight Talk Alcatel 392G Prepaid Cell Phone
3 answers
Answers
answer 1
Oh good. I'm glad you were able to turn them off. Enjoy the new phone.
answered 6 months ago
By
richardarr
answer 2
Richardarr, thank you, thank you! Yes, it works.
answered 6 months ago
By
PatOfLouisiana
answer 3
Pat, I'm kind of thinking that they are CMAS (Commercial Mobile Alert System) alerts. Does it appear that they are coming from a text? They seem to be for severe weather only, correct? If so, they are probably CMAS or WEA (Wireless Emergency Alerts).

These alerts consist of 1) Presidential alerts if a national emergency, 2) AMBER alerts, and 3) Severe weather, imminent threats, and related emergency alerts.

You should be able to disable 2 and 3 but Presidential alerts are mandatory.

I don't have this exact phone but try this:

From the "Main" menu go to "Messages" > "Settings"

You should then see three options (Text Message, Multimedia Message, and CMAS Message). Choose "CMAS Message" and then choose to disable.

Fore more information on WEA, go to this page on FEMA's website (copy-and-paste):

http://www.fema.gov/wireless-emergency-alerts

.
answered 6 months ago
By
richardarr
Question

What is the hearing m or t rating

asked 7 months ago
By
sue
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
For this the rating is M3/T4.
answered 6 months ago
By
CommunityAnswer
answer 2
sue, according to the spec sheet for this phone, it states:

Hearing Aid Compatible, HAC rating: M3/T4
answered 7 months ago
By
richardarr
Question

Which phone card plan does this take?

I am wondering which phone plan I need for this phone?

Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Card $45

OR

(Email Delivery) Straight Talk 1000-Minute, 1000-Text, 30MB Web Access Service Card $30
asked 8 months ago
By
ajm
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
This phone requires a Straight Talk prepaid service card.
answered 8 months ago
By
CommunityAnswer
answer 2
Since this is not a smartphone, it can use either of the plans you listed.
answered 8 months ago
By
richardarr
Question

can I keep my current straight talk phone number?

asked 8 months ago
By
cyndy
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
Only if you transfer it before your old phone goes inactive. Once you let your old phone goes inactive they recycle your number and it's lost. I think you have like 2-3 days after your card expires. I waited a week in between phones and lost my old number. I tried though but it won't let you with online activation. Do it the same day your old phone expires and you will have no problem. I got lucky and got a great new easy number! :)
answered 7 months ago
By
mitchell1204
answer 2
Yes you can.
answered 7 months ago
By
richardarr
Question

What service plan is for phone.

Is it compatable to use with the 30.00 refill card.
asked 6 months ago
By
Gsd
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
This phone uses Straight Talk service plans. Look at the related product links for a service plan that suits your needs and budget.
answered 5 months ago
By
CommunityAnswer
answer 2
Most definitely, yes. You also have the option of using one of the Unlimited Plans but are not forced to do as smartphones are required to use.
answered 6 months ago
By
richardarr
Question

How do I set up speed dial numbers on this phone

asked 6 months ago
By
Sherrong
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
If you have the number in your contacts go to menu, settings, phone settings, keypad, numeric keys. Then highlight the key you wish to store the number at for speed dialing. Press edits, contacts, choose the contact you want and hit okay.
answered 6 months ago
By
CommunityAnswer
answer 2
From the User Manual, starting on page 17:

Once you have stored phone numbers to
your Contacts, you can set a maximum of
8-speed dial entries and then dial them easily
by pressing and holding the corresponding
numeric key.

Setting Up Speed Dial Entries:

1. From the main menu, select Settings >
Phone settings > Keypad > Numeric keys.

2. Highlight the key with which you wish to
assign the speed-dialing number (from 2 to
9), press Edit > Contacts.

3. Scroll to choose a contact you want to
assign from Contacts and press OK.

Here is the manual in a PDF if you don't already have it (copy-and-paste):

http://img-tf.deviceanywhere.com//tracfone/pub/8103/docs/A392_EN.pdf
answered 6 months ago
By
richardarr
Question

Who is the service provider for straight talk

asked 8 months ago
By
terri
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
The cellular service provider for Straight Talk will depend on the physical location of the phone. They (Straight Talk) leases air time from all of the national cellular service providers.
answered 7 months ago
By
CommunityAnswer
answer 2
This phone is GSM and will use the AT&T network.
answered 8 months ago
By
richardarr
Question

What plan does this take?

Can I use the $35 plan for this phone, or only the $45?
asked 6 months ago
By
Lois
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
This item is designed to be used with straight talk wireless plans.
answered 5 months ago
By
CommunityAnswer
answer 2
Lois, you can use either the $30 or $45 Plan (or multiples of the $45 Plan or the $60 Unlimited International). In other words, you can use any Straight Talk cell phone plan.

Since it isn't a smartphone, it's not required to use the $45 Plan. Smartphones are the ones that require the $45 Plan (phones that use Android, iOS, BlackBerry, or Windows Operating Systems).
answered 6 months ago
By
richardarr
Question

Activation card?

How much time does the activation card put on a new phone?
asked 6 months ago
By
Customer1
on Straight Talk Alcatel 392G Prepaid Cell Phone
2 answers
Answers
answer 1
The activation card does not load minutes onto the phone.
answered 6 months ago
By
CommunityAnswer
answer 2
The "Activation Card" itself does not provide any service and shouldn't be confused with a "service card."

The Straight Talk "Activation Card" is a red paper card that gives the instructions on how to activate the phone along with any numbers needed to provide Straight Talk at the time of activation, i.e. serial number, MEID, etc.

An example of an "Activation Card" (copy-and-paste):

http://ubyop.com/media/act-card-222x290.png

You will be required to purchase a "service card" or "Plan" separately.
answered 6 months ago
By
richardarr
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