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Most Recent Questions
Recent Question:
Can this be used safely on laminate flooring ?
Recent Question:
Is this steam & spray machine safe for laminate floors?
Recent Question:
Is this product safe on large ares of marble floors?
Recent Question:
what is a different about S3901WM and S3901?
Recent Question:
Will the attachments from the handhell shark steamer fit on this Bissell Homecare Steam Shot Steamer, 39N71
Questions with Most Recent Answers
Question:
Is this steam & spray machine safe for laminate floors?
Question:
Can I use the steam mop on my hard wood floors
Question:
Is it safe to add a floor cleaner to the water tank?

Customer Questions & Answers for
Bissell Bissell Steam Mop Hard Floor Cleaner, 18677

The sleek and lightweight Bissell Steam Mop Hard Floor Cleaner can clean and sanitize your linoleum, tile, vinyl, and sealed hard wood floors effortlessly. It features a nine-inch cleaning path width for good floor coverage. Featuring a swivel head, the Bissell 18677 Steam Mop can be maneuvered easily, allowing you to clean around and under furniture. It has a water purification system that removes harsh minerals and ions from tap water, eliminating the potential for hard water spots on your floor. It comes with microfiber pads that are simple to wash. This hard floor vacuum cleaner also comes with an 18-foot cord for maximum reach.
Customer Questions & Answers:
146 Questions
 | 
407 Answers
Overall Rating:
4.213 out of 5
4.2
out of
5
Product Details

Questions & Answers for Bissell Bissell Steam Mop Hard Floor Cleaner, 18677

Question

where can I buy the water purification filter for this mop?

asked 4 years ago
By
phoenixcenter
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
I just use distilled water
answered 3 years, 2 months ago
By
GirlsNeedTools2
 - Spfld., Oh
answer 2
I bought mine through Amazon.com, you can also search online for the best price.
answered 3 years, 4 months ago
By
happywmop
 - Eaton Rapids, MI
answer 3
Target
answered 3 years, 6 months ago
By
householdmaid
answer 4
If you have Lowes in your area there available there.
answered 3 years, 6 months ago
By
Piegirlde
answer 5
Go to Amazon.com they carry the filters CHEAP!! :)
answered 3 years, 11 months ago
By
Flatt4fun
 - Largo, FL
answer 6
Filters can be purchased at www.bissell.com
or
Call BISSELL Consumer Services.
1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Part #218-5600
answered 4 years ago
By
BISSELLCSR
Question

Does it sanitize or cleans only?

sanitization or regular cleaning?
asked 3 years, 4 months ago
By
an anonymous customer
 - NY
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
You can put a sanitizer in it after you clean the floor.Call Bissell 1-800-237-7691; Monday through /Friday 8-10; Saturday 9-8 sunday 10-7. Good Luck
answered 2 years ago
By
Terryville
 - Terryville
answer 2
Yes... But not with a normal quick use.
In the directions it gives you instructions on how to sterilize an area (I do this around the toilets & garbage pails) You have to steam that area holding the mop still for several seconds (I believe it's up to 6) but... this only sterilizes an area the size of the mop head. I would not do this to the entire floor, or it would take forever to clean...
I am a very picky cleaner... I have a husband that's a mechanic for garbage trucks... a young child... several pets... our floors get very dirty very quickly (and need daily cleaning) Since we all love to walk around barefoot!
I love how well this cleans... and how simple it is to use it! You can feel a difference on the floor after the first use... My only regret with this steamer is that I didn't get it sooner!!
answered 2 years, 10 months ago
By
HouseMom143
 - South West Florida
answer 3
It sanitizes and cleans at the same time. The floors look and feel amazing after I finish steaming the floors. I will never go back to the old mop and solution way.
answered 2 years, 11 months ago
By
crafy
 - Saint Cloud, FL
answer 4
the heat is the only 'cleaner' it has;
I spray whatever cleaner I think the floor needs to get it clean as I steam.
answered 3 years, 2 months ago
By
GirlsNeedTools2
 - Spfld., Oh
answer 5
It can sanitize if you leave the steam on the area for longer than 15 seconds. Otherwise it is just a very great cleaning tool.
answered 3 years, 3 months ago
By
Rebekah409
 - Missouri
answer 6
It sanitizes and cleans using the steam. However, if your floor is very dirty, you may have to use two mop pads as I sometimes do.
answered 3 years, 4 months ago
By
happywmop
 - Eaton Rapids, MI
Question

do you have to pump the handle to release the water?

asked 2 years, 6 months ago
By
Blondie1262
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
yes,
answered 2 years, 2 months ago
By
randoud
 - Lauderhill, FL
answer 2
No, you don't have to pump it. There is a trigger you hold. While you hold it, it releases the steam (or in my case, water).
answered 2 years, 3 months ago
By
MikiBee
answer 3
no you just squeeze the trigger.
answered 2 years, 5 months ago
By
petsrpeople2
 - Ofallon MO
answer 4
You squeeze the trigger to release the steam, the pad will become moist and warm from the steam, I press the trigger over the messiest part and with one or two passes it is removed, ie. dried yogurt and ice cream from my daughter, plus it uses steam so the floors dry faster, I hope this helps.
answered 2 years, 5 months ago
By
TheWifeandMom
answer 5
The trigger must be squeezed to release the steam, yes. I have found that I must hold down the trigger the entire time. If I release the trigger, the steam stops.
answered 2 years, 5 months ago
By
jnjdozer
 - Littleton, CO
answer 6
No, never had to do that and I have had the steam mop for a couple of years now.
answered 2 years, 6 months ago
By
Netty1
 - norman, ok
Question

Can this clean hardwood floors?

asked 1 year, 9 months ago
By
Barbara
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
I clean my hardwood floor and just with water.
answered 9 months ago
By
FerrisBullers
answer 2
Perfect on my sealed hardwood floors!
answered 1 year, 2 months ago
By
Stevensbride
answer 3
Yes, but go easy on the water.
answered 1 year, 2 months ago
By
enana03
answer 4
YES, AS LONG AS THE FLOOR IS TRUE HARDWOOD I WOULD NOT USE IT ON LAMINATE
answered 1 year, 2 months ago
By
joprissy34
answer 5
We don't have hardwood floors in our present home so I can't give you an answer on that. What you can do is to go online, find the product listed and run the highlight cursor over the name, then copy or as I do with google, click on the "search" that should get you on a page that lead you to reviews and products home page.
answered 1 year, 3 months ago
By
obiwanpapa
answer 6
You can go online to Bissel. They have attachments for hard floor.
answered 1 year, 8 months ago
By
crafy
Question

how does it work. do have to pump it

asked 1 year, 5 months ago
By
woody
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
Do not have to pump. After the ready light comes on you just pull a "trigger" switch and the steam comes out.
answered 1 year, 2 months ago
By
19nita47
answer 2
There is a trigger on the underside of the handle. After the red light goes on you just push the trigger and the steam is released. The longer you hold the trigger, the more steam you get. You don't want to release too much though as it will saturate your pad and you will have wet spots.
answered 1 year, 2 months ago
By
Stevensbride
answer 3
Use the trigger to release the steam. Hold it down until you have the amount of moisture you need.
answered 1 year, 2 months ago
By
enana03
answer 4
NO YOU JUST HOLD THE TRIGGER DOWN UNDER THE HANDLE AND IT DOES IT STUFF
answered 1 year, 2 months ago
By
joprissy34
answer 5
You use tap water, my wife uses filtered (Pur) to fill the container. You have to wait for the on light to come on, then pull the trigger and the steam will come out. No pumping.
answered 1 year, 3 months ago
By
obiwanpapa
answer 6
Hi Woody, you do not need to pump this machine. It has a trigger on the handle you press when you want to release steam!
answered 1 year, 5 months ago
By
AskBISSELL
Question

Cleaning vinyl squares

Can this machine be used on self-adhesive vinyl squares?
asked 2 years, 5 months ago
By
rhdav
 - Morris, IL
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
yes, i used it on vinyl flooring.
answered 4 months ago
By
reeel
answer 2
Yes, but go light on the water.
answered 1 year, 2 months ago
By
enana03
answer 3
YES, there is so little water that goes on the floor from the steam that you'll have no worries with vinyl square flooring.
answered 1 year, 10 months ago
By
KJCinTexas
answer 4
Call Bissell 1-800-237-7691; Monday through /Friday 8-10; Saturday 9-8 sunday 10-7. Good Luck
answered 2 years ago
By
Terryville
 - Terryville
answer 5
If the squares are snug and smooth at the edges yes. Don't let it rest on the floor while it is hot. I always set it on a rug or folded towel till it cools off.
answered 2 years, 5 months ago
By
petsrpeople2
 - Ofallon MO
answer 6
I don't see why not, as long as the tiles have had time to set and bond.
answered 2 years, 5 months ago
By
TheWifeandMom
 - Grand Bay, AL
Question

I just purchased this product and the water tank leaks and the water r,uns down on the outside of the mop?

I believe this machine is defective.
asked 1 year ago
By
Mjc
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
YES IT IS! mine Did Not do that at all!
answered 4 months ago
By
reeel
answer 2
I have never had a problem with that issue, but my daughter has. I went online to the Bissell website and found the answer to that. What happens is the tube gets clogged and you have to unclog it. My husband stuck a straighten paper clip up the tube about 4". Both times it worked. You can also talk to their customer service and they will help you. You do have to take the bottom of the steamer off to do this.
answered 9 months ago
By
crafy
answer 3
Return it. Mine doesnt do this.
answered 9 months ago
By
FerrisBullers
answer 4
I would say so.
answered 11 months ago
By
grandmato13
answer 5
Mine does the same thing. I think it's a design flaw, not a defective unit.
answered 1 year ago
By
Beegseester
answer 6
HI Mjc, that is quite unusual. Take a look at the following link, that should fix any leaking with your new steam mop! http://www.bissell.com/FAQDetail.aspx?id=18995&cid=ccsocial2107
answered 1 year ago
By
AskBISSELL
Question

Can you use tap water

asked 1 year ago
By
Wise
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
Yes, that is what I use.
answered 8 months ago
By
an anonymous customer
answer 2
I do.
answered 9 months ago
By
FerrisBullers
answer 3
Yes you can, you'll just have to change the filter more often
answered 10 months ago
By
rastam96
answer 4
Yes, you can, although the filter may not last as long.
answered 11 months ago
By
grandmato13
answer 5
You shouldn't use tap water unless it's filtered. Distilled water is best as it keeps the steamer from getting clogged up.
answered 1 year ago
By
WarrentonShopper
answer 6
HI Wise, yes this unit comes with a water filter so you can use tap water!
answered 1 year ago
By
AskBISSELL
Question

Does this have an on and off switch? The shark I bought does not have one and when I need to move the cord to a new outlet I cannot turn off the mop.

asked 9 months ago
By
Stephie
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
pull the trigger on the handle to let out steam. do small areas at a time.
let go of trigger to stop the hot steam.
answered 4 months ago
By
reeel
answer 2
Yes.
answered 5 months, 1 week ago
By
FrugalNani
answer 3
The mop does not really turn off, but is does stop the steam cycle when you let go of the trigger on the handle. It stays on to keep the water hot as long as you keep it plugged in.
answered 8 months ago
By
an anonymous customer
answer 4
No on and off switch.
answered 9 months ago
By
crafy
answer 5
It doesnt. But it works great for price. Good call.
answered 9 months ago
By
FerrisBullers
answer 6
Hi Stephine, no this unit does not have an on and off switch either. We make one steam mop that does have an on and off switch which is our Steam & Sweep. You can see more here: http://www.walmart.com/ip/Bissell-Steam-and-Sweep-50E1/20628877
answered 9 months ago
By
AskBISSELL
Question

Rear Scrubber

Does this unit have the rear grout scrubber like the Bissell Powerfresh Steam Mop?
asked 7 months ago
By
RiverMiss
on Bissell Steam Mop Hard Floor Cleaner, 18677
6 answers
Answers
answer 1
No.
answered 4 months ago
By
reeel
answer 2
No.
answered 5 months, 1 week ago
By
FrugalNani
answer 3
no it does not
answered 5 months, 4 weeks ago
By
juli131
answer 4
No, this model does not come with the flip-down easy scrubber.
answered 7 months ago
By
CommunityAnswer
answer 5
HI RiverMiss, it does not have the rear scrub brush.
answered 7 months ago
By
AskBISSELL
answer 6
No. The bottom is covered with a terry cloth like pad (you get 2 of them) that you remove and toss in the washer when your done.
answered 7 months ago
By
He2lo
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