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Most Recent Questions
Recent Question:
will this filtrete filter replace the old model 3US-AS01 ?
Recent Question:
Is this the right filter for a GE Profile 2006?
Recent Question:
Does this unit accommodate 3 gallon AND 5 gallons bottles?
Questions with Most Recent Answers
Question:
will this filtrete filter replace the old model 3US-AS01 ?
Question:
Does this unit accommodate 3 gallon AND 5 gallons bottles?
Question:
Is the probe that goes into the water jug plastic or stainless steel? Is it BPA free?

Customer Questions & Answers for
PUR PUR Advanced Faucet Water Filter - Chrome  FM-3700B

The improved next generation of PUR faucet water filter is at your service with the PUR Advanced Faucet Water Filter - Chrome FM-3700B. With 1-click installation, superior contaminant removal, and a Two-year warranty, there's never been an easier or more reliable way to get PUR water. Each PUR MineralClear faucet water filter gives you 100 gallons of clean, healthy, great-tasting water.
Customer Questions & Answers:
39 Questions
 | 
146 Answers
Overall Rating:
3.676 out of 5
3.7
out of
5
Product Details

Questions & Answers for PUR PUR Advanced Faucet Water Filter - Chrome  FM-3700B

Question

Will it filter out "salt" from Water Softener?

My whole house water softener conditions both hot and cold water...Will this filter remove extra salt in cold water?????
asked 5 years, 6 months ago
By
vegasgranny1949
 - Las Vegas, NV
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
I don't know about the salt taste. I do know that it cleans the water up nice.
answered 3 years, 7 months ago
By
Cybernana
 - Utah
answer 2
I would have to guess and my answer would be yes, because my water tastes terrible without the filter.
answered 4 years, 10 months ago
By
kerouac
 - Portland, Maine
answer 3
Yes. I recently Went to Florida to vist my friend. And his place was near had bunch of salt water and he had this system. filters it out Great. Does a good job.
answered 5 years, 2 months ago
By
Runner2006
 - Sanford, NC
Question

What color comes up when you need to change the filter?

asked 2 years, 2 months ago
By
nightrider
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
red or black can't remember. You can't miss it.
answered 2 years, 1 month ago
By
Cybernana
answer 2
There is a window and a line will show up. You can't miss it.
answered 2 years, 1 month ago
By
Cybernana
answer 3
The light flashes red when it needs to be changed. By the way. Once the light turns yellow, it doesn't take long to go to red so you should have a replacement ready to go when it turns yellow
answered 2 years, 2 months ago
By
richinbk
Question

What's the difference between the advanced and advanePlus models?

asked 1 year, 11 months ago
By
toots
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
It means the battery in the light has worn out. Time to buy another unit.
answered 2 months, 4 weeks ago
By
MomMomof5
answer 2
Just vertically & horizontal which ever style you prefer.That's it & both use the same identical filters.hope it helps
answered 1 year, 8 months ago
By
cinnaamon
answer 3
A: The Advanced models have vertically oriented filter housings, and the AdvancedPlus models have horizontally oriented filter housings. The AdvancedPlus models are compatible with the older styles of filters, that some consumers have left over.

Other than the physical differences, and the compatibility with older filter models, these "One Click" models are the same, and can use either our Classic Clear or Mineral Clear filters.

I hope this information is helpful! Please contact us at 1-800-477-0457 or ConsumerRelations@kaz.com if you require further assistance.
answered 1 year, 11 months ago
By
ManufacturerTechSupport
Question

what's with the second hole on the bottom of the unit

I have a FM-3700B model. A week or so after using it I discovered water leaking from another hole. At times it will flow as a separate stream, at times it will join the flow of the main stream. I've found no mention of this or its function in any of the product literature or reviews, but it was clearly manufactured as such, it's a clean cut, not just a crack.
Thank you for your time.
asked 1 year, 8 months ago
By
brasha
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hi Brasha! I've checked my unit and saw only the water dispenser opening. Without seeing this sounds like a damaged unit, and probably should've been immediately addressed. There are two designs, one in which the filter is sideways and the other the filter is upright. I noticed in the sideways design there was an additional opening at bottom. But again your issue sounds like it may be different. The unit is warranted for two years, so if you did not cause the damage you may be able to have this remedied.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
i NEVER HAD A PROBLEM OF THIS NATURE . I THINK YOURS MUST BE DEFECTIVE I LOVE MINE WORKS GREAT!
answered 9 months ago
By
bratty61
answer 3
It shunts the flow through the filter when you hold the lever down and water exits under the filter. With the lever up it runs straight down from the faucet. If you're getting water from both holes the lever is halfway between filter off and on position.
answered 1 year, 1 month ago
By
kerouac
Question

Still works fine but the light does not work anymore

Do I need to replace the entire unit when the filter replacement indicator does not light up anymore? The housing still works fine and is in good shape -no leaks, either.
asked 1 year, 8 months ago
By
smf
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hello SMF. You absolutely do not have to replace the filter for the indicator light. This is a common occurrence, as I've had two units lose their indicators. This is the nature of having a high volume water transfer device with an electrical component. Moisture can get to that component internally or externally, even through condensation. However the filtration is mechanical in nature so the indicator light has absolutely no bearing on filtration quality. It will simply leave you with no way of knowing when the filters is due for change. But for this simply document your change date 90 days out from install, give or take a few weeks depending on your usage.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
Just changing it about every 2 months should be fine.
answered 1 year ago
By
needitnow29
answer 3
Depends on the useage for the average family about every 6 months should be fine.
answered 1 year, 5 months ago
By
Bobsvett
Question

What happens if the light no longer registers at all.

The unit has been working great. The light was blinking green/red then went out completely. I changed the filter but the light still won't work.
asked 6 months ago
By
Deb
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hi Deb. This is a common occurrence, as I've had indicator lights fail on two previous units. An affordable, water tranferring device of high volume (and with a lighting component) will likely always have such issue. And consider that if one does dishes, cleans fruits/veggies, etc. there will likely be lots of water covering the outside as well. Over time traces of moisture exposed to electrical components is inevitable. When the indicator goes out this is what has happened and it will never work again. The main thing, as you can see, is your filter will continue to work. You will simply have to be conscious of when filter changes are needed. Hope this is helpful.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
I believe it's a know issue with Pur. Mine did the same once and they said it was water getting into the circuit board inside the unit. If it's in warranty or a reasonable amount of time since you bought it and you ask nice, they might just send you a new one.
Good luck
answered 2 months ago
By
erix620
answer 3
A) I sincerely apologize for this inconvenience! Please contact our support team at 800-787-5463 and let them know about the issue you're having. They will do anything they can to help you!
answered 6 months ago
By
ManufacturerTechSupport
Question

I move from my home I got this for and now I need a new faucet attachments.

asked 1 year, 9 months ago
By
rita
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hello Rita. It appears that none of the adaptors fit the faucet in your new place? Or you simply need new ones? Either way you may have to contact PUR. They can sell you replacements or if you have an odd faucet that has no easy fit they may have a solution. Their contact is purwater.com or 800-787-5463.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
if it is still under warranty if you call the company they will send some others free of charge.
Other wise just go to a hardware store they have all different ones to choose from & they are not expensive at all & give hands on help if needed.Hope it helps
answered 1 year, 8 months ago
By
cinnaamon
answer 3
A: Please contact us at 1-800-PUR LINE or ConsumerRelations@kaz.com with your address and we would be happy to send you a new kit of adapters free of charge!
answered 1 year, 9 months ago
By
ManufacturerTechSupport
Question

Does the Pur Advanced filer all minerals. I need demineralized water and need to know specifically if this product does what I need. Sincerely, nick

asked 1 year, 8 months ago
By
Nick
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hi Nick. I would describe this as entry-level filtration. It uses minerals to filter minerals and compounds. I won't attempt to list every compound it filters, but just a few recognizables it reduces by 95% and greater are: asbestos, styrene, mercury, lead, toluene, benzene. Again just a few, as there are dozens of other compounds that it reduces by up to 99%, but it does not completely eliminate all traces. And there could be unknowns present in your water. So if you are sensitive, compromised in some way or just require 100% purity you may need to look at a more advanced home installation that has different filtering components, including ozonation. In sum this is basic filtering. Your water will retain some trace compounds.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
YES i LOVE MINE AND IT WORKS GREAT!! THE BEST AS FAR AS I AM CONCERNED SORRY HIT CAPS :-(
answered 9 months ago
By
bratty61
answer 3
No. This used to sell multiple types of filters. One of their filters specifically added minerals for taste improvement ala the flavor of a mountain spring. Don't know if they still offer that 3 stage filter.
answered 1 year, 1 month ago
By
kerouac
Question

have an older model faucet, both hot/cold come out one faucet

so you say you cant run hot water thru it?? exactly why is that?? no don't want to wash dishes with pur water but am planning on washing hair due to the fact we have a high chlorine level and since I moved here, I have had scalp and skin problems, there is no other explanation. so I boil water now. that is my main purpose of buying it. I don't think it would fit bathtub faucet, its one of those old old ones that's big enough to wear as a shoe. I will measure. running hot water thru it is my goal.
asked 1 year, 11 months ago
By
babyphat
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hi Babyphat. I would strongly discourage running hot or warm water through the filter. If you do consider it ruined. It appears your sensitivity to chlorinated water demands a filtering solution. For that you may have to invest in a whole house filtration system. And yes I know now we're talking much more spending - it can cost up to a few hundred, require installation and can be bought at home improvement stores. But this unit is geared mainly towards kitchen faucets and for drinking. I don't think it will be very helpful for bathroom uses.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
no hot water, thru ANY filter type, brand, because it would damage the filtering material that filters the water.
answered 1 year, 11 months ago
By
ignitor
answer 3
A: Unfortunately, these filters are not designed for use with hot water, and we cannot guarantee they will work properly if used with hot water. I apologize for any inconvenience this may cause.

If you require further assistance please contact us at 1-800-477-0457 or ConsumerRelations@kaz.com.
answered 1 year, 11 months ago
By
ManufacturerTechSupport
Question

does this come with a filter, or do i have to buy a filter seperate?

asked 9 months ago
By
lilywright2010
on PUR Advanced Faucet Water Filter - Chrome  FM-3700B
3 answers
Answers
answer 1
Hello Lily. You will not have to buy a filter with your initial unit - filter is included. And it will last up to 90 days.
answered 1 week, 3 days ago
By
PennyPincherInc
answer 2
It comes with 1 filter.....
answered 9 months ago
By
ib2tall
answer 3
A) When purchasing a new faucet mount system you will receive the faucet mount system, one
RF-9999 faucet filter, and a set of adapters to mount the faucet mount system to your kitchen. I hope this information is helpful! Please contact us at 1-800-477-0457 or ConsumerRelations@kaz.com if you require further assistance.
answered 9 months ago
By
ManufacturerTechSupport
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