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Most Recent Questions
Recent Question:
what is the weight of the vacuum cleaner outside the box?
Recent Question:
Does it have good suction or does it lose suction easily?
Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner

Customer Questions & Answers for
Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner

The Dyson DC24 Multi-Floor Upright Vacuum Cleaner is one of the lightest Dyson upright vacuum cleaners for all floor types. It comes with a handle that can be compressed, allowing you to store it even in small spaces. This lightweight upright vacuum cleaner features a motorized brush bar, driven by an independent motor, for a better cleaning performance and a fingertip brush control to turn the brush bar on or off at the touch of a button. With a reversible wand for cleaning hard-to-reach areas, this HEPA upright vacuum cleaner also has an on-board accessory tool, in which the nozzle converts to a brush tool for dusting. This bagless upright vacuum cleaner has no loss of suction.
Customer Questions & Answers:
22 Questions
 | 
61 Answers
Overall Rating:
4.317 out of 5
4.3
out of
5
Product Details

Questions & Answers for Dyson Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner

Question

Does anyone know if the 24 picks up on stairs both with and without carpeting? Also, does it work well on hardwoods and carpet throughout the home?

asked 4 years, 1 month ago
By
Tripsmom3
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
5 answers
Answers
answer 1
I have two sets of steps in my home, one hardwood step and one carpet set and it's done really well on both in getting all the smaller pieces up. I also bought a brush kit, which helps get inside the L crevices of the stairs. The upstairs living space is hardwood also, and the DC24 has done wonderful. I have not yet had to vacuum the carpet upstairs, but I do have the larger version of this vacuum (the DC40) and have used it for 3+ years on carpet. I was beyond impressed with what the Dyson suction could pick up compared to the old vacuum brand I had. I was prompted after submitting my review to answer your question, hopefully this answer helps if you're still in the market to pick up the DC24!
answered 2 years ago
By
Astrofire
 - North Carolina
answer 2
The D24 is so light and easy to maneuver that it is super-easy to use on stairs (and it has a pull-out hose, too). We have hardwood; linoleum; laminate; tile; long-pile, short-pile and indoor/outdoor carpet in our home and it handles all beautifully and with the press of a button!
answered 2 years, 7 months ago
By
JKourine
 - Whitesboro, NY
answer 3
It works great on wood floors!! I have vacuumed a small step with carpet and it was easy and did a good job.
answered 3 years, 3 months ago
By
MrClean66720
answer 4
It sure does. I use it on my stairs (there is a wonderful stair attachment that is convenient and very easy to use), I also use it on my laminate floor, carpet and ceramic tile. There is a button that allows you to switch between carpet and hard floors. When you have it on the hard floor setting, the beater brush is off.
answered 3 years, 11 months ago
By
Hannah6
 - Colonial Heights, VA
answer 5
this picks up great on my kitchen and bathroom floors-non carpetted areas in my home. You have to turn the ball off -only drawback which makes it harder to manuever but worth it b/c it sucks so much more up than if you sweep. Also it is great on carpets and the ball is automatically on when you turn the vacuum on so it will manuever great when you vacuum on carpet. I even vacuum our area rugs with it. I also vacuum my laundry/storage room with it. There is nothing you can't vacuum with this dyson if you have the right attachments on the hose:.)
answered 4 years, 1 month ago
By
dysonchick
 - St. Peters, MO
Question

does the dc24 have a brush attachment that will do carpet on stairs?

asked 4 years, 3 months ago
By
jc33
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
5 answers
Answers
answer 1
There are actually a couple different brush kits you can buy that Dyson makes. I have both the "Dyson Home Cleaning Kit" and the "Asthma & Allergy Kit". The home version comes with a soft dusting brush, a multi-angle brush, and a stiff bristle brush and the allergy version comes with a soft dusting brush, a mattress tool and a flexi crevice tool. So far the multi-angle brush and the flexi crevice tool have worked the best for both my hardwood and carpet steps.
answered 2 years ago
By
Astrofire
 - North Carolina
answer 2
yes, but attachments are a hassle to use.
answered 3 years, 3 months ago
By
BeReal4
answer 3
Yes and it's very easy to use.
answered 3 years, 11 months ago
By
Hannah6
 - Colonial Heights, VA
answer 4
yes
answered 4 years, 2 months ago
By
goldenbear2k
 - Northern California
answer 5
No, not exactly. There are heads on it though meant for carpets and the hose has a super long reach so it shouldn't be a problem, at least not with the kind of suction this vaccuum has. No lie, it's powerful.
answered 4 years, 2 months ago
By
themanathand
 - Preston, CT
Question

If I buy this online & don't like it will Walmart give me my money back if I take it back?

asked 4 years, 1 month ago
By
googles
 - Fresno, Ca
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
4 answers
Answers
answer 1
Yes but dont wait to long and print your return receipt. I bought this Dc24 on C-card on walgreens.com and had no problem returning it.
answered 1 year, 11 months ago
By
an anonymous customer
 - So Cal
answer 2
yes
answered 2 years, 3 months ago
By
Khazaad
 - Philadelphia, PA
answer 3
Call you local store and find out, they will let you know, make sure you keep box and reciept
answered 3 years, 4 months ago
By
akpage
 - West Chester, OH
answer 4
Yes, Walmart returns are hassle Free. You can return it any Walmart Store within 90 days and you will get your money back :)
answered 4 years ago
By
vsp007
Question

how long is the extenion cord

asked 4 years, 5 months ago
By
ironba
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
4 answers
Answers
answer 1
20 feet
answered 1 year, 4 months ago
By
Love2Vacuum
answer 2
not long enough
answered 3 years, 3 months ago
By
BeReal4
answer 3
20 ft
answered 4 years ago
By
vsp007
answer 4
The one I have has 20 feet of cord.
answered 4 years, 5 months ago
By
Ozarkviews
 - Fulton MO
Question

THE QUIETNESS

I AM LOOKING FOR A QUIETER VACUMM CLEANER, THAT'S WHAT I'M REALLY LOOKING FOR
THANK YOU FOR ANSWERING
asked 1 year, 3 months ago
By
NETTIE
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
4 answers
Answers
answer 1
its loud
answered 1 year, 1 month ago
By
dysonchick
answer 2
This vacuum is very quite compared to previous brands that I've used.
answered 1 year, 3 months ago
By
FireRed17
answer 3
Very quiet, awesome vacuum
answered 1 year, 3 months ago
By
reelkrazy3
answer 4
Hi this is Jessica with Dyson Customer Service.

Thank you for your question. The perceived loudness of a machine will vary from person to person. However, Dyson engineers consider more than decibels when developing our machines, they consider the quality of the sound as well.

It would be difficult to determine if you would find the DC24 Multi Floor to be quiet. We would recommend seeing the machine in action to ascertain if it will suit you individual cleaning needs.

Please let us know if you have any additional questions and we will get back to you as soon as possible.

Best wishes,

Jessica
Dyson Customer Service
answered 1 year, 3 months ago
By
DysonProductExpert
Question

Is this for a small home?

I have a 2300 sq foot home, all one level, no pets. Will this work in my home? I would consider the dc25 but the price is high.
asked 5 years ago
By
an anonymous customer
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
4 answers
Answers
answer 1
We have a 2-level (although I'm not sure of the square footage, it's moderately sized) home with a 5 year old and three heavily shedding dogs and it works perfectly for us. The price is why we choose the D24, and we're very happy we did. The D25 is much heavier, larger (so it's not as easy to fit into tight spaces) and has a hose that is near the ball that decreases the maneuverability a little bit, by comparison. Both are great, but we're very happy we choose the D24.
answered 2 years, 7 months ago
By
JKourine
 - Whitesboro, NY
answer 2
Yes but the cord is not very long so you will have plug & unplug a few times but for the price & its soo lightweight its worth is!
answered 4 years, 4 months ago
By
miniDachshundlover
 - Federal Way, WA
answer 3
I would say no as the electrical cord is short and you would be constantly plugging/unplugging. It's a terrific vacuum but needs a longer cord.
answered 4 years, 5 months ago
By
EdeinAR
 - Arkansas
answer 4
This vacuum is for ANY size home. The cord could be longer, but so far I'm LOVING it!
answered 4 years, 10 months ago
By
Madmaxny
 - NY
Question

Is the cord retractable?

asked 1 year, 4 months ago
By
Bridge
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
3 answers
Answers
answer 1
no
answered 1 year, 1 month ago
By
dysonchick
answer 2
Nope.
answered 1 year, 4 months ago
By
curvycurvesmom
answer 3
Hi this is Jessica with Dyson Customer Service.

Thank you for your inquiry. The DC24 does not include a retractable cord. However, this feature is available on our newest canister machine, the DC39. To learn more about the DC39, please visit:

http://www.walmart.com/search/search-ng.do search_query=dc39&ic=16_0&Find=Find&search_constraint=4044

Please let us know if you have any additional questions and we will get back to you as soon as possible.

Best wishes,

Jessica
Dyson Customer Service
answered 1 year, 4 months ago
By
DysonProductExpert
Question

How long is the power cord on the Dyson DC24?

Will it go under sofas and beds to vacuum?
asked 5 years, 10 months ago
By
TheBestDeal
 - Arizona
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
3 answers
Answers
answer 1
No, in my opinion it will not go under sofas and beds, unless they are really high off the floor. My Oreck was easy to maneuver under furniture, this one isn't. However, I would rather have this vacuum as it does a much better job overall.
answered 4 years, 5 months ago
By
EdeinAR
 - Arkansas
answer 2
It does not go under the beds or sofas, because of the size of the ball it can't. But the attachments are helpful for getting underneath.
answered 5 years, 7 months ago
By
Lauriw1
 - Frederica, DE
answer 3
Power code is roughly 3 feet long. The vacuum will not go under sofas or beds, but you may be able to do that with the attachments.
answered 5 years, 7 months ago
By
j9509
 - Missouri
Question

I have the Dyson DC24 and it will not even pick up a piece of dry dog food off my kitchen floor. What am I doing wrong?

It works great on carpets.
asked 1 year, 9 months ago
By
Willow
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
3 answers
Answers
answer 1
It's not the right vacuum for you. I founded the suction to be very poor.
answered 1 year, 4 months ago
By
curvycurvesmom
answer 2
If you shut the brushes off, it picks up items better off tile/hardwood floors. This is what I do to pick up baby powder and hair on my bathroom floor. You can always use the attachments too.
answered 1 year, 4 months ago
By
Love2Vacuum
answer 3
Hi, this is Ryan from Dyson Customer Service.

I am sorry to hear that you are having trouble with your DC24 vacuum. It will be difficult to diagnose the issue here so please call our Helpline at 1-866-693-9766. We are open Monday-Friday from 7am-9pm CST, and on Saturdays and Sundays from 9am-6pm CST. We look forward to hearing from you.

Best wishes,

Ryan
Dyson Customer Service
answered 1 year, 9 months ago
By
DysonProductExpert
Question

Does the Dyson DC24 come with a warranty?

asked 4 years, 9 months ago
By
LauraMB
on Dyson DC24 Multi floor Ultra Lightweight Bagless Upright Vacuum Cleaner
2 answers
Answers
answer 1
All Dyson products come with a 5 year warranty, apart from refurbs, hand dryers and fans. If your vacuum breaks, they instruct you to go to your nearest UPS shipping store, where the store boxes it up and ships it for no charge to you. Then you'll get your repaired version back within a week or so.
answered 4 years, 4 months ago
By
mooghee
 - Asheville, NC
answer 2
Yes limited 5 yrs
answered 4 years, 4 months ago
By
miniDachshundlover
 - Federal Way, WA
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